Sat.Jan 15, 2022 - Fri.Jan 21, 2022

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If You Don’t Plan Your Time, Someone Else Will

Nir Eyal

Most people are stingy with their money and generous with their time. We cut coupons, split checks, and debate whether we should buy a 99-cent app. However, when it comes to our time and attention, we give it away to anyone who wants it without thinking twice. The post If You Don’t Plan Your Time, Someone Else Will appeared first on Nir and Far.

Manager 140
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Designing Tinder

High Scalability

This is a guest post by Ankit Sirmorya. Ankit is working as a Machine Learning Lead/Sr. Machine Learning Engineer at Amazon and has led several machine-learning initiatives across the Amazon ecosystem. Ankit has been working on applying machine learning to solve ambiguous business problems and improve customer experience. For instance, he created a platform for experimenting with different hypotheses on Amazon product pages using reinforcement learning techniques.

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Nepotism In The Workplace And Its Negative Impact

Vantage Circle

You might have come across the term nepotism in the workplace, which has sparked interest in the business sector. The word carries a strong negative connotation. And if there is nepotism in the workplace, you're unknowingly cultivating a toxic environment. The issue with nepotism is that it can destroy a positive work environment and demoralize employees.

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Improve Your Goal Setting Process With These Best Practices

15Five

The beginning of the year is typically a time that is heavily focused on goal setting. Of course, having goals is important. But perhaps more important is the way we set those goals. Without clarity, process, or support, it will be hard to turn goals into outcomes. Read on for some best practices around goal setting this year. Support from leadership is an absolute necessity.

Metrics 110
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How to Make The Best Benefits Decisions for 2025's Workforce: An HR and Total Rewards Guide

Speaker: Kaitlin Ruby Carroll

Retaining top talent in 2025 means rethinking benefits. In a competitive job market, fertility benefits are more than just offerings - they are a commitment to your team’s well-being. Gain critical insights into the latest fertility benefits strategies that can help position your organization as an industry leader. Our expert will explore the unique advantages and challenges of each model, share success stories from top organizations, and offer practical strategies to make benefits decisions tha

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Why You Should Set Goals Collaboratively

Kevin Eikenberry

Most of us have plenty of goals that we set in our lives – health, financial, personal. And today we’re talking about team goals or organizational goals. But before we get to that, I want you to think about it as a team member, as an individual contributor. Have you ever had someone hand you […]. The post Why You Should Set Goals Collaboratively appeared first on Kevin Eikenberry on Leadership & Learning.

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11 Key Customer Service Metrics + 4 Real Example Reports

Help Scout Leadership

Discover 11 meaningful customer service metrics, learn how to choose the right measurements for your team, and view four example customer service reports.

Metrics 102

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It's Time to Cause The Effect

SHRM Organizational Development

Throughout the last two years of a global crisis and unprecedented upheaval, HR was asked to do more than it ever has. And we stepped up in response to monumental threats to people’s lives and livelihoods. We discovered the profound impact HR can have on business, on workers, in the workplace, and in the world. As we examine the future of work, we are starting to see the potential impression HR can make in setting the stage for business going forward.

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How to Begin: Start By Doing Something That Matters

Kevin Eikenberry

I have many books on my shelves about setting goals and creating purpose. Most of those books spend all their energy on the destination, somehow assuming we know how to begin and map the journey to achieving those goals. If you are like me, at least once in your life you have identified a goal, […]. The post How to Begin: Start By Doing Something That Matters appeared first on Kevin Eikenberry on Leadership & Learning.

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The 8 Best Ecommerce Help Desks On The Market Today

Help Scout Leadership

Learn why help desk software is essential for your ecommerce business, and consider these eight options to help you deliver standout support.

eCommerce 105
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The First Step Toward Self-Knowledge is Realizing You Don’t Have It

Leadership Freak

You think you know yourself, but you don’t. You never have self-knowledge; you gain it gradually, sometimes painfully. You throw punches in the air until you gain self-knowledge.

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The Diversity Reckoning: Can HR Survive Without New Perspectives?

Speaker: Jeremy York

2024 has tested every organization, and 2025 promises no less - the warning signs are everywhere. If you’re relying on superficial approaches to diversity, you might find yourself scrambling to catch up. Thought diversity - the fuel for new ideas, fresh perspectives, and disruptive innovation - is more than a buzzword. It's a survival strategy. And if you’re not building it into your workplace culture right now , you’re heading for trouble.

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Improve Your Productivity & Get Rid of Your Project Demons

Liquid Planner Productivity

Reflecting on last year, we can all identify things that undermined project progress or inhibited success. I call these things Productivity Demons or Project Demons. They consist of the little things in a project that you don’t want to do, that you procrastinate or try to delegate ineffectively. You know they need to be done, but drive you a bit crazy so you avoid them at all costs.

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Elements of a Remarkable Morning Routine

Kevin Eikenberry

I’ve read that the articles about morning routines of famous or successful people are incredibly popular and can generate great traffic from google searches. I don’t know if that is true or not, but I know two things. We all have morning routines, and if you consciously craft yours, you have a better chance of […]. The post Elements of a Remarkable Morning Routine appeared first on Kevin Eikenberry on Leadership & Learning.

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Measuring Customer Service Success More Broadly

Help Scout Leadership

Get answers to your most challenging career or leadership questions in Help Scout's customer service advice column by Mat Patterson.

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7 Reasons Returning to the Office is a Good Idea

Leadership Freak

85% of the current remote workforce enjoy working remotely. Remote work is here to stay and the number of people who work from home is accelerating. But there’s more to the story.

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Recognition Powers High-Performance — If You Do it Right

Speaker: Radhika Samant and Todd Wuestenberg

Employee recognition has often been deemed a "feel-good" initiative, tied closely to rewards. While we understand its importance, we tend to associate recognition with intangible outcomes like engagement and sentiment, rather than direct impacts on retention and high performance. In today’s workplace, the true ROI of recognition lies in its ability to regenerate tangible, business-driven results.

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Guide Your Business to Success With These 40 Leadership Qualities

Sweet Process

Featured Bonus Content: Download the FREE Ten Business Leader Qualities eBook! Click Here To Download It. Chris’s company, Flux Inc., is in trouble: sales are down and deadlines haven’t been met. The workforce is low because employees frequently quit, which makes it hard to meet their objectives. Morale within the company is at an all-time […].

Sales 52
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The DevOps Security Stack: Tools You'll Need to Power a DevSecOps Transformation

CMCrossroads

In most organizations, the transition to DevSecOps cannot happen without tools. A DevSecOps stack is a set of security tools that facilitate fast, automated security checks at every stage of the software development lifecycle (SDLC). This article covers the key principles of a successful DevSecOps stack, and the primary technologies that typically comprise the stack.

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Digital tools to optimize workforce planning

Walk Me

Countless words have been written about digital transformation across every industry, including HR — but what does this mean in the real world when it comes to workforce planning? What digital tools are being used by HR professionals to make their working lives easier? And how are these tools boosting businesses? When it comes to making the investment in digital tools for workforce planning, it is important to be able to demonstrate the financial benefits to senior management. .

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The Simplest Way to Have a Meaningful Day

Leadership Freak

Living without meaning makes beasts of us all. Just bury your head in the mud to escape drudgery. Don’t let environments bully you into exhaustion. Walk through the door dedicated to manage meaningfully.

Manager 83
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HR Meets AI: The New Way of Keeping Large Workforces Connected and Engaged

Speaker: Miriam Connaughton and Donald Knight

As organizations scale, keeping employees connected, engaged, and productive can seem like a monumental task. But what if AI could help you do all of this and more? AI has the power to help, but the key is implementing it in a way that enhances, rather than replaces, human connection. Join us for an exploration into how industry trailblazers are using AI to transform employee experience at scale while addressing both the potential and the pitfalls.

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How to Motivate Your Employees to Keep Their New Year's Resolutions

Vantage Circle

So, 2021 has passed us by, and we're now in the year 2022. Another fantastic opportunity to be a better version of ourselves has presented itself. It also implies that your staff has probably already written down their New Year's Resolutions and plastered them on their walls or set them as wallpaper on their workstation. This trend happens every year.

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Finding the Sweet Spot Between Order and Chaos

CMCrossroads

Agile gives us complete freedom and ownership over the development process, but w ithout a healthy measure of self-organization and management, all of that autonomy will not amount to much. Let’s take a look at the chaos and order aspect of agile and how you can embrace both.

Manager 52
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What is HR Analytics? Definition, Benefits And Implementation

Walk Me

As employees now expect smarter, more connected interactions with their employers, it is no surprise that more companies are looking to increase their HR tech spending to address the future world of work. This statistic is supported by a PwC survey which demonstrated that businesses planned to increase HR technology spending throughout 2022 by focusing on areas that included improving employee experience, intelligent recruitment and tailoring an individual’s learning process.

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CEO Returns After Terminating 900 Employees on Zoom

Leadership Freak

Vishal Garg is the CEO and founder of the startup better.com, an online mortgage company. Just before the holidays in 2021, Vishal terminated 900 employees on a zoom call.

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How To Empower Your Workforce With Modern Fertility Benefits

Speaker: Andrea Wuchiski

In an era where a workforce spans multiple generations, HR managers and Total Rewards leaders face the unique challenge of designing benefits packages that cater to diverse employee needs. This session will delve into how comprehensive fertility benefits can bridge generational gaps, support employees’ health, and enhance workplace satisfaction. Join us for an insightful session that highlights the strategic importance of fertility benefits in today’s competitive job market.

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Do this (not that) to motivate people during workplace change

Wendy Hirsch

KEY POINTS Management practices that aim to motivate change through control or pressure — such as rewards, mandates, or punishments — may lead to short-term gains, but are also linked with decreases in productivity, innovation, and job satisfaction. Leveraging staff values and interests and taking actions that satisfy needs for autonomy, mastery and relatedness have been found to spur the high-quality motivation that is linked with greater performance, innovation, and change acceptance.

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5 Barriers To Diversity And Inclusion Every Leader Must Know

Vantage Circle

Diversity and inclusion (D&I) is a major concern for companies worldwide in 2022. When implemented with utmost dedication and honesty, a diverse workforce can uplift engagement, company culture, and productivity. But, if companies have failed to implement D&I, it is because of the barriers to diversity and inclusion. As a leader, have you wondered what barriers could come in the way of implementing an equitable D&I program at your workplace?

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Intelligent Automation helps Organization Grow | Accenture

Accenture

Organizations that thrive and grow even in turbulent times will be those who can embrace intelligent operating models.

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How to Increase Engagement through Trust

LSA Global

Why Increase Engagement Through Trust? We think of employee engagement as the strength of the mental and emotional connection employees feel toward their places of work. The stronger that positive connection, the less likely employees are to leave. Additionally, engaged employees who have a clear line of sight and have positive feelings toward their manager are over 40% more productive than their disengaged counterparts — reason enough to want to increase engagement.

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Behind The Curtain: How Todays Political Climate is Steering HR and DEI in 2025

Speaker: Hanh Nguyen

In today’s ever-changing world, HR professionals often find themselves juggling conflicting priorities - especially when external factors seem out of their control. As we traverse the unpredictable waters of the current political and economic landscape, we find ourselves at a crossroads. For HR leaders, understanding how these external forces shape our diversity, equity, and inclusion efforts is crucial.

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The Aspirational Class as Tomorrow’s Leaders

Jim Taggart

The human race is an odd species. Adaptive to immediate threats and catastrophes, we as humans have also time and again shown ourselves to be slow learners. Whether it’s the sickening loss of life from war (eg, Vietnam, Iraq-Afghanistan), hurricane disasters on America’s East and Gulf coasts (rebuilding in flood plains), or financial crises (eg, 2008-09), people keep repeating the same behaviours.

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30 Workplace Respect Quotes By Famous People

Vantage Circle

Workplace disrespect occurs more frequently than we would like to believe. It often leads to severe consequences that affect the overall productivity of an organization, affecting employees' and employers' mental health badly. Most of the time, employees' lack of respect for one another is attributable to management's lack of respect for them. Thus, management and employers must lead by example, prioritizing respect in the workplace.

Media 87
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Intelligent Automation helps Organization Grow | Accenture

Accenture

Organizations that thrive and grow even in turbulent times will be those who can embrace intelligent operating models.

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How To Get Busy Prospects to Take Action

LSA Global

Getting Back on Track Here’s an all-too-familiar sales scenario. You’ve done your research, gained access, scheduled a meeting, done pre-call sales planning , and are well into a conversation designed to build a relationship and help your potential new client to succeed. But you sense the prospect is hesitating. How can you get prospects to take action?

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Engage, Empower, Excel: Transforming Performance in the New Era of Work

Speaker: Radhika Samant and Adri Glover

The world of work has fundamentally changed. The series of waves that the pandemic began have rippled through the Great Resignation, quiet quitting, the Great Regret, and other eloquent phrases that boil down to the same thing: people aren’t engaged at work or enabled to perform at their best. The truth is that engagement and enablement is more important than ever, but how we do it is the critical differentiator for many organizations.