Help Scout Leadership

JANUARY 21, 2022

Learn why help desk software is essential for your ecommerce business, and consider these eight options to help you deliver standout support.

eCommerce 264

eCommerce Marketing Software 264

Leadership Freak

JANUARY 18, 2022

Everyone gossips. Slander and backstabbing are destructive, but there’s a healthy side to gossip. When you say, “Your reputation precedes you,” you acknowledge the power of gossip.

Leadership Development 246

Leadership Development Manager 246

Nir Eyal

JANUARY 17, 2022

Most people are stingy with their money and generous with their time. We cut coupons, split checks, and debate whether we should buy a 99-cent app. However, when it comes to our time and attention, we give it away to anyone who wants it without thinking twice. The post If You Don’t Plan Your Time, Someone Else Will appeared first on Nir and Far.

Manager 140

Manager 140

High Scalability

JANUARY 17, 2022

This is a guest post by Ankit Sirmorya. Ankit is working as a Machine Learning Lead/Sr. Machine Learning Engineer at Amazon and has led several machine-learning initiatives across the Amazon ecosystem. Ankit has been working on applying machine learning to solve ambiguous business problems and improve customer experience. For instance, he created a platform for experimenting with different hypotheses on Amazon product pages using reinforcement learning techniques.

Engineering 133

Engineering 133

Speaker: Chandra McCormack, CPA, MBA, NACD.DC

Technical degrees might open doors—but it’s the soft skills that keep them open. In the face of disruption, evolving workplace dynamics, and rising expectations of leadership, soft skills like communication, emotional intelligence, and presence have become core business essentials—not nice-to-haves. Inspired by stories from her father coupled with her own career journey, seasoned executive Chandra McCormack breaks down how to lead with impact, connect with purpose, and cultivate a workplace cult

Help Scout Leadership

JANUARY 21, 2022

Discover 11 meaningful customer service metrics, learn how to choose the right measurements for your team, and view four example customer service reports.

Metrics 255

Metrics 255

Leadership Freak

JANUARY 20, 2022

You think you know yourself, but you don’t. You never have self-knowledge; you gain it gradually, sometimes painfully. You throw punches in the air until you gain self-knowledge.

Leadership Development 246

Leadership Development 246

15Five

JANUARY 20, 2022

The beginning of the year is typically a time that is heavily focused on goal setting. Of course, having goals is important. But perhaps more important is the way we set those goals. Without clarity, process, or support, it will be hard to turn goals into outcomes. Read on for some best practices around goal setting this year. Support from leadership is an absolute necessity.

Metrics 111

Metrics Sales Sales Implementation 111

Help Scout Leadership

JANUARY 21, 2022

Get answers to your most challenging career or leadership questions in Help Scout's customer service advice column by Mat Patterson.

162

162

Leadership Freak

JANUARY 19, 2022

85% of the current remote workforce enjoy working remotely. Remote work is here to stay and the number of people who work from home is accelerating. But there’s more to the story.

Organizational Development 246

Organizational Development Leadership Development Manager 246

AIHR

JANUARY 19, 2022

What is one way you are planning to invest in your employees in 2022? To help you better invest in your employees for 2022, we asked business professionals and leaders this question for their insight. From increasing team engagement to planning company trips, there are several ways to invest in your employees in 2022. Here goes: Increase team engagement Supporting cross-functional improvement initiatives Plan company trips Invest in employees’ mental health Expand the upskilling programs I

ROI 105

ROI Implementation Travel Benefits 105

Speaker: Jeremy York

Join us for a thought-provoking exploration of the rapidly evolving HR landscape as we examine how technological innovation, regulatory changes, talent strategies, and evolving diversity approaches are reshaping the profession. This webinar will provide HR professionals with practical insights on leveraging AI and emerging technologies while maintaining compliance in an increasingly complex regulatory environment.

Diversity

Kevin Eikenberry

JANUARY 18, 2022

Most of us have plenty of goals that we set in our lives – health, financial, personal. And today we’re talking about team goals or organizational goals. But before we get to that, I want you to think about it as a team member, as an individual contributor. Have you ever had someone hand you […]. The post Why You Should Set Goals Collaboratively appeared first on Kevin Eikenberry on Leadership & Learning.

99

99

SHRM Organizational Development

JANUARY 15, 2022

Throughout the last two years of a global crisis and unprecedented upheaval, HR was asked to do more than it ever has. And we stepped up in response to monumental threats to people’s lives and livelihoods. We discovered the profound impact HR can have on business, on workers, in the workplace, and in the world. As we examine the future of work, we are starting to see the potential impression HR can make in setting the stage for business going forward.

Benefits 99

Benefits 99

Leadership Freak

JANUARY 17, 2022

Living without meaning makes beasts of us all. Just bury your head in the mud to escape drudgery. Don’t let environments bully you into exhaustion. Walk through the door dedicated to manage meaningfully.

Manager 245

Manager Energy Leadership Development 245

AIHR

JANUARY 17, 2022

Internal mobility enables the open exchange of talent and ideas within an organization, encourages employees to stay and grow, and is paramount to success. But what exactly is internal mobility, why is it important, and how do you create an internal mobility program? Contents What is internal mobility? Internal mobility examples Why is internal mobility important?

Diversity 98

Diversity Recruitment Retention Education 98

Speaker: Carolyn Clark and Miriam Connaughton

Forget predictions, let’s focus on priorities for the year and explore how to supercharge your employee experience. Join Miriam Connaughton and Carolyn Clark as they discuss key HR trends for 2025—and how to turn them into actionable strategies for your organization. In this dynamic webinar, our esteemed speakers will share expert insights and practical tips to help your employee experience adapt and thrive.

Diversity

Eric Jacobsen Blog

JANUARY 21, 2022

In Paul Falcone ’s book, 75 Ways For Managers To Hire, Develop And Keep Great Employees , he recommends asking new employees the following questions 30, 60 and 90 days after they were hired: 30-Day One-on-One Follow-Up Questions Why do you think we selected you as an employee? What do you like about the job and the organization so far? What’s been going well?

Manager 94

Manager Onboarding 94

Kevin Eikenberry

JANUARY 16, 2022

I have many books on my shelves about setting goals and creating purpose. Most of those books spend all their energy on the destination, somehow assuming we know how to begin and map the journey to achieving those goals. If you are like me, at least once in your life you have identified a goal, […]. The post How to Begin: Start By Doing Something That Matters appeared first on Kevin Eikenberry on Leadership & Learning.

Energy 87

Energy 87

Leadership Freak

JANUARY 21, 2022

Vishal Garg is the CEO and founder of the startup better.com, an online mortgage company. Just before the holidays in 2021, Vishal terminated 900 employees on a zoom call.

Leadership Development 242

Leadership Development Manager 242

Liquid Planner Productivity

JANUARY 20, 2022

Reflecting on last year, we can all identify things that undermined project progress or inhibited success. I call these things Productivity Demons or Project Demons. They consist of the little things in a project that you don’t want to do, that you procrastinate or try to delegate ineffectively. You know they need to be done, but drive you a bit crazy so you avoid them at all costs.

Project Management 75

Project Management Software Energy Workflows 75

Speaker: Kaitlin Ruby Carroll

Retaining top talent in 2025 means rethinking benefits. In a competitive job market, fertility benefits are more than just offerings - they are a commitment to your team’s well-being. Gain critical insights into the latest fertility benefits strategies that can help position your organization as an industry leader. Our expert will explore the unique advantages and challenges of each model, share success stories from top organizations, and offer practical strategies to make benefits decisions tha

Benefits

Sweet Process

JANUARY 21, 2022

Featured Bonus Content: Download the FREE Ten Business Leader Qualities eBook! Click Here To Download It. Chris’s company, Flux Inc., is in trouble: sales are down and deadlines haven’t been met. The workforce is low because employees frequently quit, which makes it hard to meet their objectives. Morale within the company is at an all-time […].

Sales 52

Sales Sales 52

Kevin Eikenberry

JANUARY 17, 2022

I’ve read that the articles about morning routines of famous or successful people are incredibly popular and can generate great traffic from google searches. I don’t know if that is true or not, but I know two things. We all have morning routines, and if you consciously craft yours, you have a better chance of […]. The post Elements of a Remarkable Morning Routine appeared first on Kevin Eikenberry on Leadership & Learning.

83

83

CMCrossroads

JANUARY 21, 2022

In most organizations, the transition to DevSecOps cannot happen without tools. A DevSecOps stack is a set of security tools that facilitate fast, automated security checks at every stage of the software development lifecycle (SDLC). This article covers the key principles of a successful DevSecOps stack, and the primary technologies that typically comprise the stack.

Software 52

Software 52

Walk Me

JANUARY 20, 2022

Countless words have been written about digital transformation across every industry, including HR — but what does this mean in the real world when it comes to workforce planning? What digital tools are being used by HR professionals to make their working lives easier? And how are these tools boosting businesses? When it comes to making the investment in digital tools for workforce planning, it is important to be able to demonstrate the financial benefits to senior management. .

Digital Transformation 52

Digital Transformation Software Recruitment Banking 52

Speaker: Jeremy York

2024 has tested every organization, and 2025 promises no less - the warning signs are everywhere. If you’re relying on superficial approaches to diversity, you might find yourself scrambling to catch up. Thought diversity - the fuel for new ideas, fresh perspectives, and disruptive innovation - is more than a buzzword. It's a survival strategy. And if you’re not building it into your workplace culture right now , you’re heading for trouble.

Diversity

Accenture: OrgDev

JANUARY 20, 2022

Organizations that thrive and grow even in turbulent times will be those who can embrace intelligent operating models.

Operations 52

Operations 52

Vantage Circle

JANUARY 20, 2022

So, 2021 has passed us by, and we're now in the year 2022. Another fantastic opportunity to be a better version of ourselves has presented itself. It also implies that your staff has probably already written down their New Year's Resolutions and plastered them on their walls or set them as wallpaper on their workstation. This trend happens every year.

Software 52

Software Implementation Accounts Manager 52

CMCrossroads

JANUARY 20, 2022

Agile gives us complete freedom and ownership over the development process, but w ithout a healthy measure of self-organization and management, all of that autonomy will not amount to much. Let’s take a look at the chaos and order aspect of agile and how you can embrace both.

Manager 52

Manager 52

Walk Me

JANUARY 18, 2022

As employees now expect smarter, more connected interactions with their employers, it is no surprise that more companies are looking to increase their HR tech spending to address the future world of work. This statistic is supported by a PwC survey which demonstrated that businesses planned to increase HR technology spending throughout 2022 by focusing on areas that included improving employee experience, intelligent recruitment and tailoring an individual’s learning process.

Implementation 52

Implementation Benefits Retention Metrics 52

Speaker: Ann Meyers Piccirillo

From rapidly changing state-level labor laws and evolving workplace protections to new compliance expectations around pay equity and hybrid policies, HR teams are navigating a constant wave of regulatory updates. It’s not just about reacting anymore; it’s about anticipating risk, aligning stakeholders, and taking a smarter, proactive stance. In this session, we’ll cut through the noise and help you focus on what matters.

Compliance

Jim Taggart

JANUARY 18, 2022

The human race is an odd species. Adaptive to immediate threats and catastrophes, we as humans have also time and again shown ourselves to be slow learners. Whether it’s the sickening loss of life from war (eg, Vietnam, Iraq-Afghanistan), hurricane disasters on America’s East and Gulf coasts (rebuilding in flood plains), or financial crises (eg, 2008-09), people keep repeating the same behaviours.

Real Estate 52

Real Estate Education Engineering Benefits 52

Wendy Hirsch

JANUARY 17, 2022

KEY POINTS Management practices that aim to motivate change through control or pressure — such as rewards, mandates, or punishments — may lead to short-term gains, but are also linked with decreases in productivity, innovation, and job satisfaction. Leveraging staff values and interests and taking actions that satisfy needs for autonomy, mastery and relatedness have been found to spur the high-quality motivation that is linked with greater performance, innovation, and change acceptance.

Organizational Change 52

Organizational Change Human Resources Compliance Implementation 52

Vantage Circle

JANUARY 17, 2022

Diversity and inclusion (D&I) is a major concern for companies worldwide in 2022. When implemented with utmost dedication and honesty, a diverse workforce can uplift engagement, company culture, and productivity. But, if companies have failed to implement D&I, it is because of the barriers to diversity and inclusion. As a leader, have you wondered what barriers could come in the way of implementing an equitable D&I program at your workplace?

Inclusion 52

Inclusion Diversity Employee Engagement Implementation 52

Eric Jacobsen Blog

JANUARY 16, 2022

You can't lead if your employees, team or followers don't trust you. Building trust takes energy, effort and constant attention to how you act. To help build trust, follow these 16 tips , recommended by author Susan H. Shearouse: Be honest Keep commitments and keep your word Avoid surprises Be consistent with your mood Be your best Demonstrate respect Listen Communicate Speak with a positive intent Admit mistakes Be willing to hear feedback Maintain confidences Get to know others Practice empath

Energy 52

Energy Manager 52

Speaker: Radhika Samant and Todd Wuestenberg

Employee recognition has often been deemed a "feel-good" initiative, tied closely to rewards. While we understand its importance, we tend to associate recognition with intangible outcomes like engagement and sentiment, rather than direct impacts on retention and high performance. In today’s workplace, the true ROI of recognition lies in its ability to regenerate tangible, business-driven results.

Retention