Help Scout Leadership

JANUARY 27, 2022

One of the best steps any SaaS company can take to improve customer retention is an investment in customer success.

SaaS 312

SaaS Retention 312

Mark Sandborn

JANUARY 24, 2022

Nobody enjoys being wrong, but there are worse things. For instance: Being wrong and not knowing it (while everyone else does). Being wrong and being unable to admit it. Being wrong and not understanding why you are wrong. Being wrong and not benefiting from the insights of others. But there are several good things about being wrong if you are willing to admit it.

Benefits 270

Benefits Sales Sales Leadership Development 270

Leadership Freak

JANUARY 27, 2022

Taking time off isn’t the answer when you don’t know how to live. A four-day workweek is pointless for miserable people. Do you live to work or work to live?

Leadership Development 246

Leadership Development Manager 246

Nir Eyal

JANUARY 24, 2022

You have a big deadline looming, and it’s time to hunker down. But every time you start working, you find that, for some reason, your mind drifts off before you can get any real work done. What gives? What is this cruel trick our brains play on us, and what do we do about it? Thankfully, by understanding why our mind wanders and taking steps to deal with distraction, we can stay on track.

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132

Speaker: Chandra McCormack, CPA, MBA, NACD.DC

Technical degrees might open doors—but it’s the soft skills that keep them open. In the face of disruption, evolving workplace dynamics, and rising expectations of leadership, soft skills like communication, emotional intelligence, and presence have become core business essentials—not nice-to-haves. Inspired by stories from her father coupled with her own career journey, seasoned executive Chandra McCormack breaks down how to lead with impact, connect with purpose, and cultivate a workplace cult

Help Scout Leadership

JANUARY 27, 2022

Keeping customers happy requires a well-functioning customer support strategy. The best way to get started is with a help desk ticketing system.

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262

High Scalability

JANUARY 25, 2022

This is a guest post by Ankit Sirmorya. Ankit is working as a Machine Learning Lead/Sr. Machine Learning Engineer at Amazon and has led several machine-learning initiatives across the Amazon ecosystem. Ankit has been working on applying machine learning to solve ambiguous business problems and improve customer experience. For instance, he created a platform for experimenting with different hypotheses on Amazon product pages using reinforcement learning techniques.

Engineering 131

Engineering 131

Chief Outsiders

JANUARY 25, 2022

Did you know that you might have the next Kim Kardashian or Kylie Jenner on your staff? Though it’s likely that none of your mild-mannered employees have 300 million social media followers piled up –like the aforementioned sisters – it IS possible to turn a team player into a social influencer.

Engineering 130

Engineering Marketing Media Employee Engagement 130

Suzi McAlpine

JANUARY 24, 2022

I once worked for a company whose core values included, “do the right thing”. Unlike loads of companies who merely shove their values up on a plaque, and pay lip service but don’t practice them, this company walked their talk. This value of ‘doing the right thing’ was measured, talked about, and used as a… The post Integrity – perhaps the most important virtue of a leader first appeared on Suzi McAlpine | The Art of Leadership.

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130

AIHR

JANUARY 25, 2022

Thorough compensation planning allows your organization to create compensation systems that reward employees fairly and support business goals. What exactly is compensation planning, what are its objectives, and how do you go about compensation planning in practice? Let’s find out. Contents What is compensation planning in HR? Why organizations need compensation planning Elements of compensation What are the objectives of compensation planning?

Compensation 126

Compensation Benefits Human Resources Retention 126

Leadership Freak

JANUARY 28, 2022

A young manager with a new team is like an ant pushing an elephant. It’s smart to be concerned. My friend Stan Endicott tells managers who ask for advice, “Don’t do anything stupid.

Manager 246

Manager Leadership Development 246

Speaker: Jeremy York

Join us for a thought-provoking exploration of the rapidly evolving HR landscape as we examine how technological innovation, regulatory changes, talent strategies, and evolving diversity approaches are reshaping the profession. This webinar will provide HR professionals with practical insights on leveraging AI and emerging technologies while maintaining compliance in an increasingly complex regulatory environment.

Diversity

BetterUp

JANUARY 28, 2022

Elevated levels of stress and anxiety have been hallmarks of the last three years.

Manager 109

Manager 109

Kevin Eikenberry

JANUARY 24, 2022

Every challenge, every trend, every new situation presents opportunities to learn, if we look for them. The trend toward people rethinking their work and careers, often called The Great Resignation, is one of these times. As a leader, have you thought about what this situation can teach you? Have you learned any lessons from The […]. The post Leadership Lessons from The Great Resignation appeared first on Kevin Eikenberry on Leadership & Learning.

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AIHR

JANUARY 24, 2022

If you’re seeking an HR management position, interviews are an essential part of the recruiting process. They are your best opportunity to demonstrate that you have what it takes to do the job. The more primed you are with relevant and clear responses to questions, the better you present yourself as a standout candidate. We’ve compiled a sampling of 25 HR Manager interview questions and some ideas for formulating your answers.

Manager 105

Manager Recruitment Software Diversity 105

Leadership Freak

JANUARY 24, 2022

“… financial advisors are 37% more likely to commit misconduct if they encounter a new co-worker with a history of misconduct.

Leadership Development 246

Leadership Development Manager 246

Speaker: Carolyn Clark and Miriam Connaughton

Forget predictions, let’s focus on priorities for the year and explore how to supercharge your employee experience. Join Miriam Connaughton and Carolyn Clark as they discuss key HR trends for 2025—and how to turn them into actionable strategies for your organization. In this dynamic webinar, our esteemed speakers will share expert insights and practical tips to help your employee experience adapt and thrive.

Diversity

Eric Jacobsen Blog

JANUARY 24, 2022

In the new book, The Confident Mind: A Battle-Tested Guide to Unshakable Performance , Dr. Nate Zinsser , Director of West Point’s influential Performance-Psychology Program, shares his secrets of mental toughness and how to build and master confidence. In addition to training the minds of the U.S. Military Academy’s cadets, he has coached world-class athletes, a Super Bowl MVP, numerous Olympic medalists, professional ballerinas, NHL All-Stars, and college All-Americans – teaching them to overc

Benefits 96

Benefits Manager 96

Kevin Eikenberry

JANUARY 25, 2022

If you’ve ever been driving in the United States on an interstate, every so often, you’ll see a sign that has a number on it, a mile marker. You’re probably familiar with those. They didn’t originate in the U.S. and in modern times, but rather during Roman times. Marking progress on the journey with milestones […]. The post How to Look at Milestones – Remarkable TV appeared first on Kevin Eikenberry on Leadership & Learning.

Project Management 97

Project Management Manager 97

AIHR

JANUARY 24, 2022

Effective teams allow businesses to perform well. Everyone instinctively knows this but can’t generally articulate what makes a good team and what makes a bad team. GRPI is a popular team effectiveness model that can help teams function better, and you can easily explain it to team managers and members. Let’s look into it in more detail.

Revenue 98

Revenue Human Resources Administration Manager 98

Leadership Freak

JANUARY 25, 2022

“Shut up Nate. You’re never going to be any good… We’re not good at wrestling and we never will be.

Leadership Development 243

Leadership Development 243

Speaker: Kaitlin Ruby Carroll

Retaining top talent in 2025 means rethinking benefits. In a competitive job market, fertility benefits are more than just offerings - they are a commitment to your team’s well-being. Gain critical insights into the latest fertility benefits strategies that can help position your organization as an industry leader. Our expert will explore the unique advantages and challenges of each model, share success stories from top organizations, and offer practical strategies to make benefits decisions tha

Benefits

Eric Jacobsen Blog

JANUARY 24, 2022

Today brings the new book, All Are Welcome: How to Build a Real Workplace Culture of Inclusion that Delivers Results , by Cynthia Owyoung. “This playbook is really for any leader of an organization that wants to drive change. This is your playbook for how to approach DEIB (Diversity, Equity, Inclusion and Belonging) work in a way that will support real progress in your company,” says Owyoung.

Inclusion 92

Inclusion Diversity Nonprofit Implementation 92

Kevin Eikenberry

JANUARY 23, 2022

It’s been called The Great Resignation, The Great Reshuffle, The Great Realignment, and more. Most of the conversations and press about this trend have focused on two things: how good it is for individuals, and how bad it is for organizations. I believe it doesn’t have to be that way at all. Would you like […]. The post How Your Organization Can Benefit from The Great Resignation appeared first on Kevin Eikenberry on Leadership & Learning.

Benefits 97

Benefits 97

Agile42

JANUARY 25, 2022

OKRs are one of the most widely used goal-setting frameworks, defined by a set of Objectives and Key Results, which each employee in an organization works towards. The Agile Strategy Map™ is a collaborative framework developed by agile42 that helps organizations design, manage, execute, and support their strategy. . In this blog post, I’ll bring you an alternative look at the Agile Strategy Map™ and how organizations can combine it with the OKR approach to planning, with the ultimate resul

Operations 91

Operations Manager 91

High Scalability

JANUARY 28, 2022

Never fear, HighScalability is here! Think your software diagram is complex? This is a single cell modeled using X-ray, nuclear magnetic resonance (NMR), and cryo-electron microscopy datasets. Gael McGill. My Stuff: Love this Stuff? I need your support on Patreon to keep this stuff going. Know anyone who needs to fix their cloud-obliviousness? My book teaches them all they need to know about the cloud.

Software 77

Software 77

Speaker: Jeremy York

2024 has tested every organization, and 2025 promises no less - the warning signs are everywhere. If you’re relying on superficial approaches to diversity, you might find yourself scrambling to catch up. Thought diversity - the fuel for new ideas, fresh perspectives, and disruptive innovation - is more than a buzzword. It's a survival strategy. And if you’re not building it into your workplace culture right now , you’re heading for trouble.

Diversity

Tanveer Nasser

JANUARY 27, 2022

In some of my leadership keynotes and workshops, I point out how one way to foster a sense of cohesion and community among your employees is to make time to celebrate milestones. What’s important here is not to just have a party where people can feel a sense of completion, but that we also use this moment to highlight the journey we’ve been on and what we’ve accomplished on this journey.

Inclusion 74

Inclusion Leadership Development 74

Marcella Bremer

JANUARY 24, 2022

The Realizing a Compassionate Planet conference took place at the same time as the Glasgow climate conference COP26. And for good reason as climate change solutions start with compassion. Does your organization care for the climate? Does your organizational culture embrace compassion? Here’s part 1 with some reflections on compassion and climate – relevant for […].

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Agile42

JANUARY 25, 2022

OKRs are one of the most widely used goal-setting frameworks, defined by a set of Objectives and Key Results, which each employee in an organization works towards. The Agile Strategy Map™ is a collaborative framework developed by agile42 that helps organizations design, manage, execute, and support their strategy. . In this blog post, I’ll bring you an alternative look at the Agile Strategy Map™ and how organizations can combine it with the OKR approach to planning, with the ultimate resul

Operations 91

Operations Manager 91

Mind Tools Team Management

JANUARY 27, 2022

Twenty years ago, two American academics published a book about the experiences of Black and white women in the workplace. Titled “Our Separate Ways,” it was the culmination of eight years of research, and showcased the stories of dozens of professional women – their roots, opportunities, challenges, and successes. Now the authors, Ella Bell Smith (above, right) and Stella M.

Inclusion 52

Inclusion Diversity Manager 52

Speaker: Ann Meyers Piccirillo

From rapidly changing state-level labor laws and evolving workplace protections to new compliance expectations around pay equity and hybrid policies, HR teams are navigating a constant wave of regulatory updates. It’s not just about reacting anymore; it’s about anticipating risk, aligning stakeholders, and taking a smarter, proactive stance. In this session, we’ll cut through the noise and help you focus on what matters.

Compliance

Sweet Process

JANUARY 26, 2022

Featured Bonus Content: Download 57 Flow Chart Templates for FREE! Click Here To Download It. To improve efficiency in your organization, all team members and employees must be on the same page regarding your company’s procedures and processes. That way, everyone will know exactly what they need to do at all times, and who they […]. The post 57 Free Flowchart Templates for Word, PowerPoint, Excel, and Google Docs appeared first on SweetProcess.

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Walk Me

JANUARY 26, 2022

Data has become more than mere numbers on a page. In this age of digital transformation – particularly artificial intelligence (AI) and machine learning – data has become a valuable commodity across every industry and every organizational function, including HR. HR analytics can be used to take the gathering of employee, workforce and industry data to the next level, but to achieve this, knowledge and investment in technology are essential.

Digital Transformation 52

Digital Transformation Strategic Planning Retention Recruitment 52

Agile42

JANUARY 24, 2022

While the Agile journey is exciting, it can be overwhelming. In this webinar, our senior coaches Daniel Lynn and Giuseppe De Simone help to give you direction on this journey. They explore the many options and agile certifications available to you. They outline the Path to CSP as well as the many other qualifications and experiences that can help you along the way.

Engineering 90

Engineering Software Education 90

Change Guides LLC

JANUARY 26, 2022

Agile change management is the planning and execution of change management practices that encourage flexibility and speed. Even in fast paced change environments, people still have a need for control, understanding, support and purpose. When these changes are happening swiftly and repetitively, there are specific approaches that need to be integrated.

Change Management 52

Change Management Manager Staffing 52

Speaker: Radhika Samant and Todd Wuestenberg

Employee recognition has often been deemed a "feel-good" initiative, tied closely to rewards. While we understand its importance, we tend to associate recognition with intangible outcomes like engagement and sentiment, rather than direct impacts on retention and high performance. In today’s workplace, the true ROI of recognition lies in its ability to regenerate tangible, business-driven results.

Retention