Sat.Jul 17, 2021 - Fri.Jul 23, 2021

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Building a Customer-Oriented Company: Strategies & Examples

Help Scout Leadership

Being “customer-oriented” boils down to one idea: helping people. As simplistic as it sounds, this ethos is the key to making it work as an organization. While there are many skills you need to help customers effectively, there’s a more profound outlook that informs the daily actions of customer service all-stars. The core characteristics that make a company customer-oriented add up to the ability to fulfill the ultimate purpose of helping people, regardless of challenges along the way.

Sales 145
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Big Little Breakthroughs

Kevin Eikenberry

When we think about innovation, we often think of the big home-run idea – the kind books are written about and dreams are made of. We get starry-eyed at the prospect – and then discouraged that we aren’t creative enough and could never be that innovative. But what if we thought about innovation differently? What […]. The post Big Little Breakthroughs appeared first on Kevin Eikenberry on Leadership & Learning.

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110 Funny Work Quotes To Jazz Up Your Workplace

Vantage Circle

Without lively chats and witty humor, the workplace might become the last place on earth where anybody would want to be. So how about making the environment a tad bit more lively? Amazingly enough, we may have just the thing for you. A hilarious list of funny work quotes that would be perfect for your workplace. Do you know that every chuckle or shared joke brings with it a slew of business benefits, according to research from prestigious schools like Wharton, MIT, and London Business School?

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Why Do People Believe the ‘Social Media is Mind Control’ Myth?

Nir Eyal

The post Why Do People Believe the ‘Social Media is Mind Control’ Myth? appeared first on Nir and Far.

Media 136
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How to Make The Best Benefits Decisions for 2025's Workforce: An HR and Total Rewards Guide

Speaker: Kaitlin Ruby Carroll

Retaining top talent in 2025 means rethinking benefits. In a competitive job market, fertility benefits are more than just offerings - they are a commitment to your team’s well-being. Gain critical insights into the latest fertility benefits strategies that can help position your organization as an industry leader. Our expert will explore the unique advantages and challenges of each model, share success stories from top organizations, and offer practical strategies to make benefits decisions tha

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3 Questions that Resolve Stress Quickly

Leadership Freak

#1. The worst question: For some reason, when I ask, “What’s the worst that could happen?” stress loses some of its bite. You’re stressed about traffic, for example.

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Do You Notice What is Changing? – Remarkable TV

Kevin Eikenberry

There’s a popular fable about a frog in a pot of water. The premise is that if a frog is put suddenly into boiling water, it will jump out, but if the frog is put in tepid water which is then brought to a boil slowly, it won’t perceive the danger and will cook to […]. The post Do You Notice What is Changing? – Remarkable TV appeared first on Kevin Eikenberry on Leadership & Learning.

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Impact Of Leadership Styles On Employee Motivation

Vantage Circle

In the corporate sector, there are a variety of leadership styles to choose from. Each style has its unique method of motivating employees. Managers or leaders blend their own personalities into their leadership style and reach out to their employees and push them to achieve at a high level. What are the most important styles of leadership and what is their impact on employee motivation?

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How to Navigate the Gap Between Responsibility and Ability

Leadership Freak

The gap between responsibility and ability is where stress lives. Your boss assigns a task that stretches your skillset or overstuffs your schedule – stress!

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A Common Way to Create Confusion

Kevin Eikenberry

The world is a complex place, with plenty of chances for confusion in thought, communication, and decision-making. As leaders, we have a responsibility for clear thinking, clear communication, and effective decision-making. Confusion is the enemy of each of these things, and there is one common problem that can impede us in all of those pursuits […].

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3 Ways Hybrid Workforce Solutions Can Boost Employee Performance

Walk Me

Hybrid workforce solutions, such as automation platforms and remote training software, can accelerate employee learning and boost productivity. In this post, we’ll look at several remote tools that can enhance the digital employee experience and keep employees effective in today’s hybrid, modern workplace. 3 Ways Hybrid Workforce Solutions Can Enhance Employee Performance.

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The Diversity Reckoning: Can HR Survive Without New Perspectives?

Speaker: Jeremy York

2024 has tested every organization, and 2025 promises no less - the warning signs are everywhere. If you’re relying on superficial approaches to diversity, you might find yourself scrambling to catch up. Thought diversity - the fuel for new ideas, fresh perspectives, and disruptive innovation - is more than a buzzword. It's a survival strategy. And if you’re not building it into your workplace culture right now , you’re heading for trouble.

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Getting Risk Right for Managed Services | Accenture

Accenture

We recommend a three-phased approach for organizations looking to evolve their Anti-Money Laundering and Know Your Customer functions with a data-driven, intelligent operating model.

Manager 52
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Stress: How to get Screaming Monkeys off your Back

Leadership Freak

Stress has good intentions. It tells you to stay alert, prepare, avoid, or fight. But stress throws a fit when you ignore it.

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What’s the most important leadership principle?

Know Your Team

The more years as I spend as a leader, the more I realize that the most important leadership principle is one I ignore all too often. The most important leadership principle I wish I’d known earlier is this: Slow down. To give myself permission to pause and see things from a different point of view. To question my own initial reaction. To create space to dig deeper to solve an underlying root cause instead of projecting what I think other leaders would do in a certain situation.

Manager 52
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5 Predictions About the Future Workforce and Workplace

Walk Me

The future workforce will look different in many ways from today’s workforce. Given the changes sweeping the global business landscape, this shouldn’t be surprising. After all: Digital disruption is driving digital transformation across organizations and industries Remote working has become widespread, and many employees want to keep telecommuting Organizations are restructuring and changing business models to stay relevant in the modern era.

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Recognition Powers High-Performance — If You Do it Right

Speaker: Radhika Samant and Todd Wuestenberg

Employee recognition has often been deemed a "feel-good" initiative, tied closely to rewards. While we understand its importance, we tend to associate recognition with intangible outcomes like engagement and sentiment, rather than direct impacts on retention and high performance. In today’s workplace, the true ROI of recognition lies in its ability to regenerate tangible, business-driven results.

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Continuous Performance Management: The New Driver Of Employee Engagement

Vantage Circle

Although it's widely accepted that engaged employees perform better, the relationship between continuous performance management and employee engagement is often overlooked. And we're not talking about a once-a-year performance review because research shows that those. Do. Not. Work. We're talking about continuous performance management. What Exactly Is Continuous Performance Management?

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How to Answer the Voice in Your Head that Creates Things You Dread

Leadership Freak

Stress is self-inflicted. You might like to blame high prices or bad bosses, but stress is creating all our own crosses.

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What’s the most important leadership principle?

Know Your Team

The more years as I spend as a leader, the more I realize that the most important leadership principle is one I ignore all too often. The most important leadership principle I wish I’d known earlier is this: Slow down. To give myself permission to pause and see things from a different point of view. To question my own initial reaction. To create space to dig deeper to solve an underlying root cause instead of projecting what I think other leaders would do in a certain situation.

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How to Design a People-Driven Workplace Transformation Plan

Walk Me

Workplace transformation has not only become common in recent years, it has become an imperative for any company that wants to stay relevant and successful in today’s uncertain times. Today’s economy is volatile, after all, and many organizations have adapted by transforming workplaces, upskilling workforces, restructuring , and redefining their operating models, among other things.

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HR Meets AI: The New Way of Keeping Large Workforces Connected and Engaged

Speaker: Miriam Connaughton and Donald Knight

As organizations scale, keeping employees connected, engaged, and productive can seem like a monumental task. But what if AI could help you do all of this and more? AI has the power to help, but the key is implementing it in a way that enhances, rather than replaces, human connection. Join us for an exploration into how industry trailblazers are using AI to transform employee experience at scale while addressing both the potential and the pitfalls.

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How Turkstra Lumber Supercharged Its Employees’ Efficiency by Creating Seamless Business Processes

Sweet Process

Business Intelligence & Lean Six Sigma Champion at Turkstra Lumber, Jamie Ramsden, prioritizes keeping the organization’s operations running smoothly. As far as job expertise was concerned, Jamie and his team were up to the task. But working in an industry that isn’t “leading edge” in processes, they relied solely on their individual efforts to get […].

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A Realistic Approach to Stress Management that doesn’t cause more Stress

Leadership Freak

I hate the expression, ‘stress management’ I get stressed when people tell me to relax. Thick books about managing stress make my belly hurt. The individuality of stress aggravates me.

Manager 74
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How To Build A Positive Company Culture?

Vantage Circle

Employee engagement and decreased turnover are both linked to a positive corporate culture. Organizations with engaged employees and a strong culture have a competitive edge, highlighting the necessity of measuring and understanding culture. What is the foundation of good company culture and what is its importance? Why do we need to prioritize corporate culture during a crisis?

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Hybrid Work vs. Remote Work vs. Onsite Work – Pros and Cons

Walk Me

Hybrid work vs. remote work vs. onsite work – is any one of these work styles better than the others? In the modern enterprise, hybrid work is well on its way to becoming the new normal. . But is hybrid a good thing? Or should businesses revert back to full onsite work? In this post, we’ll explore the benefits and drawbacks of these three workplace modes.

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How To Empower Your Workforce With Modern Fertility Benefits

Speaker: Andrea Wuchiski

In an era where a workforce spans multiple generations, HR managers and Total Rewards leaders face the unique challenge of designing benefits packages that cater to diverse employee needs. This session will delve into how comprehensive fertility benefits can bridge generational gaps, support employees’ health, and enhance workplace satisfaction. Join us for an insightful session that highlights the strategic importance of fertility benefits in today’s competitive job market.

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Turn Warranty Data into Profitable Growth | Accenture

Accenture

How supply chain leaders to create a “digital data thread” from aftersales to product design to help improve product quality, increase customer loyalty and reduce warranty costs.

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7 Ways to Get to Know Your Team to Improve Engagement

LSA Global

Slow Down As eager as you may be to make your mark as a new manager by moving forward quickly with changes you think are needed, slow down. Know your team to improve engagement. You need to invest the time get to know your new team as individuals first. If you humbly ask about their perspectives and experiences, you will learn a lot personally and professionally and avoid costly new manager mistakes. 7 Questions to Get to Know Your Team to Improve Engagement To get to know your new direct report

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Nudge Theory: 6 Simple Ways To Implement It In A Workplace

Vantage Circle

People are often stuck at crossroads, unable to decide which path to choose. Although they know the road, they need one last nudge that makes the decision easier. This is the most straightforward implication of 'Nudge Theory.'. Let me give you another example. Forcing children to clean their room or playing a game to see who can fold more shirts. Which one do you think will be more effective?

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5 Pitfalls to Avoid When Managing the Hybrid Workforce

Walk Me

Managing the hybrid workforce presents a unique set of challenges for those who are used to managing on site workers. Understanding those challenges is the first step to addressing them – below, will look at a few of these pitfalls to watch out for, then explore some solutions. 5 Pitfalls to Avoid When Managing the Hybrid Workforce. Here are a few of the most common roadblocks that managers face when supervising hybrid teams: 1.

Manager 52
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Behind The Curtain: How Todays Political Climate is Steering HR and DEI in 2025

Speaker: Hanh Nguyen

In today’s ever-changing world, HR professionals often find themselves juggling conflicting priorities - especially when external factors seem out of their control. As we traverse the unpredictable waters of the current political and economic landscape, we find ourselves at a crossroads. For HR leaders, understanding how these external forces shape our diversity, equity, and inclusion efforts is crucial.

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Getting Risk Right for Managed Services | Accenture

Accenture

We recommend a three-phased approach for organizations looking to evolve their Anti-Money Laundering and Know Your Customer functions with a data-driven, intelligent operating model.

Manager 40
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Empower Employees for Better Decision Making Capabilities

LSA Global

Who Should Decide Do your managers feel overwhelmed by all the decisions they must make day-by-day? You have plenty of company. It is estimated that decision making can take up to 70% of a manager’s time. Managers need to gain better decision making capabilities. Understandably, many managers would like to offload some decisions but, unless they do it right, results and relationships may suffer.