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Being “customer-oriented” boils down to one idea: helping people. As simplistic as it sounds, this ethos is the key to making it work as an organization. While there are many skills you need to help customers effectively, there’s a more profound outlook that informs the daily actions of customer service all-stars. The core characteristics that make a company customer-oriented add up to the ability to fulfill the ultimate purpose of helping people, regardless of challenges along the way.
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Accomplished leadership and executive coaches Bill Berman and George Bradt have discovered over the past 30 years that: People lose their ability to influence others and impact the organizations they work at because they are not focused on the most essential, mission-critical business and cultural priorities of the organization. From CEOs to first-line managers, Berman and Bradt explain that too often individuals are unintentionally misunderstanding critical aspects of their job.
Accomplished leadership and executive coaches Bill Berman and George Bradt have discovered over the past 30 years that: People lose their ability to influence others and impact the organizations they work at because they are not focused on the most essential, mission-critical business and cultural priorities of the organization. From CEOs to first-line managers, Berman and Bradt explain that too often individuals are unintentionally misunderstanding critical aspects of their job.
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There’s a popular fable about a frog in a pot of water. The premise is that if a frog is put suddenly into boiling water, it will jump out, but if the frog is put in tepid water which is then brought to a boil slowly, it won’t perceive the danger and will cook to […]. The post Do You Notice What is Changing? – Remarkable TV appeared first on Kevin Eikenberry on Leadership & Learning.
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I hate the expression, ‘stress management’ I get stressed when people tell me to relax. Thick books about managing stress make my belly hurt. The individuality of stress aggravates me.
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Retaining top talent in 2025 means rethinking benefits. In a competitive job market, fertility benefits are more than just offerings - they are a commitment to your team’s well-being. Gain critical insights into the latest fertility benefits strategies that can help position your organization as an industry leader. Our expert will explore the unique advantages and challenges of each model, share success stories from top organizations, and offer practical strategies to make benefits decisions tha
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Debbie Laskey is my trusted resource for expert advice on marketing, customer service and leadership. I've had the honor of featuring her on my blog in the past. And, today, Debbie shares her keen insights on the importance of employee engagement. As background, Debbie has nearly 20 years of marketing experience and an MBA Degree. She developed her marketing expertise while working in the high-tech industry, the Consumer Marketing Department at Disneyland Paris in France, the nonprofit arena, an
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The more years as I spend as a leader, the more I realize that the most important leadership principle is one I ignore all too often. The most important leadership principle I wish I’d known earlier is this: Slow down. To give myself permission to pause and see things from a different point of view. To question my own initial reaction. To create space to dig deeper to solve an underlying root cause instead of projecting what I think other leaders would do in a certain situation.
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How supply chain leaders to create a “digital data thread” from aftersales to product design to help improve product quality, increase customer loyalty and reduce warranty costs.
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