Help Scout Leadership

JANUARY 12, 2022

Follow these nine startup customer service tips to get started creating an excellent experience for your prospects and customers.

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Leadership Freak

JANUARY 13, 2022

In the past you wondered when the next crisis would hit. You don’t wonder that today.

Manager 246

Manager Leadership Development 246

Mark Sandborn

JANUARY 12, 2022

How does a sleepy backwater college that few have heard of quadruple enrollment in 15 years? Furthermore, what enables a school to expand the size of the campus from 91 acres to 520 acres, while attaining a 97% placement rate? . The short answer is intentional leadership. The longer version is that an intentional leader revolutionized the academic institution of High Point University with powerful and practical business principles, which often received sharp criticism but ultimately proved to b

Education 203

Education Hospitality Operations Insurance 203

Nir Eyal

JANUARY 10, 2022

When you’re struggling to achieve your personal or professional goals, do you ever wish you could speak with a famous mentor? If only you could connect with a super successful business leader like Jeff Bezos or Meg Whitman, then you’d have the answers you’re looking for. Surely they’d point you in the right direction, right? The post You Don’t Need a Mentor.

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Speaker: Chandra McCormack, CPA, MBA, NACD.DC

Technical degrees might open doors—but it’s the soft skills that keep them open. In the face of disruption, evolving workplace dynamics, and rising expectations of leadership, soft skills like communication, emotional intelligence, and presence have become core business essentials—not nice-to-haves. Inspired by stories from her father coupled with her own career journey, seasoned executive Chandra McCormack breaks down how to lead with impact, connect with purpose, and cultivate a workplace cult

Help Scout Leadership

JANUARY 12, 2022

Tired of Freshdesk or looking for your first help desk? This list of Freshdesk alternatives will help you decide which tool is right for you.

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Leadership Freak

JANUARY 12, 2022

Life begins to change when you change the way you think. Change the way you think about yourself to extend your potential. Change the way you think about others to increase your impact.

Leadership Development 246

Leadership Development Manager 246

AIHR

JANUARY 12, 2022

Diversity, Equity, Inclusion and Belonging, or DEIB, is something that we’ll be seeing more and more of in the near future. How exactly did we get to DEIB from D&I? Why is it so important? And how can you foster DEIB in your organization? Let’s find out! Contents What is diversity, equity, inclusion, and belonging? What’s the difference between inclusion and belonging?

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Inclusion Diversity Compensation Accounts 126

Help Scout Leadership

JANUARY 12, 2022

This Ask Help Scout column includes advice on getting your customer service staff interested in writing more help documents — and creating space for them to do so.

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Leadership Freak

JANUARY 10, 2022

Bad habits – in the beginning – are easier than good. The habit of almost finishing stuff destroys effectiveness, diminishes respect, and drains energy. Anyone can start. Leaders finish.

Energy 246

Energy Leadership Development Manager 246

Tanveer Nasser

JANUARY 12, 2022

As a leader, you’re responsible for accomplishing many tasks, most critical among them is setting and articulating the strategic goals of your team and organization. Of course, creating goals is not the same thing as achieving them. And most of us have certainly set out goals for ourselves and our employees which we failed to accomplish. As such, in this edition of my Leadership Espresso Shot series from my “Leadership Biz Cafe” podcast, I share 3 strategies that leaders can employ to ensure the

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Speaker: Jeremy York

Join us for a thought-provoking exploration of the rapidly evolving HR landscape as we examine how technological innovation, regulatory changes, talent strategies, and evolving diversity approaches are reshaping the profession. This webinar will provide HR professionals with practical insights on leveraging AI and emerging technologies while maintaining compliance in an increasingly complex regulatory environment.

Diversity

AIHR

JANUARY 11, 2022

Employee engagement metrics are increasing in importance as ways of working become more complex and remote. These metrics are a vital indicator of employees’ level of connectedness and motivation. It goes without saying, but an engaged employee is more productive, contributes towards the company vision more purposefully, and has higher levels of commitment. .

Employee Engagement 98

Employee Engagement Metrics ROI Retention 98

Viima

JANUARY 13, 2022

We continue our series of interviews of leading global innovation experts with a discussion together with George Krasadakis, a 20-year innovation veteran and the author of The Innovation Mode book. In this interview, George shares his thoughts on some of the challenges large organizations typically have with their innovation work, and also provides pragmatic, practical tips on how to start moving towards a mode where the organization can make innovation happen at scale.

Scaling 93

Scaling 93

Leadership Freak

JANUARY 14, 2022

Over the years, I’ve asked leaders to tell me about a tipping point in their lives. They typically give me the same answer.

Leadership Development 189

Leadership Development 189

Kevin Eikenberry

JANUARY 10, 2022

We would all like to see the future more clearly. In times of cataclysmic change, the desire to look into the future is more important than ever. That is why the question “What is the future of work?” is the most important question for leaders to consider right now. While the future will come whether […]. The post What is the Future of Work? appeared first on Kevin Eikenberry on Leadership & Learning.

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Speaker: Carolyn Clark and Miriam Connaughton

Forget predictions, let’s focus on priorities for the year and explore how to supercharge your employee experience. Join Miriam Connaughton and Carolyn Clark as they discuss key HR trends for 2025—and how to turn them into actionable strategies for your organization. In this dynamic webinar, our esteemed speakers will share expert insights and practical tips to help your employee experience adapt and thrive.

Diversity

AIHR

JANUARY 12, 2022

Welcome to another exciting episode of All About HR! This is the podcast & video series for HR Professionals and business leaders who want to future-proof their organization and learn about the latest trends & insights from industry experts, CHROs, and thought leaders. How can you win the war for talent in the age of the Great Resignation? In our first episode of All About HR season 2, we talk with Lorraine Vargas Townsend — Chief People Officer at ESO — about inclusion and belonging, pa

Recruitment 98

Recruitment Inclusion Diversity Retention 98

Agile42

JANUARY 14, 2022

Over the last two years, we’ve all had to come to terms with our new normal, including distance learning with everything that it has brought with it. The agile42 training method has always been defined by interactive Scrum games, group work, and many, many post-its. But as our world changed and shifted due to the Covid-19 pandemic, we have had to revise our training model.

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Leadership Freak

JANUARY 11, 2022

New Book Giveaway! 35 copies available!!

Scaling 189

Scaling Leadership Development 189

Kevin Eikenberry

JANUARY 11, 2022

“The great resignation.” It’s a hot topic right now and it’s mostly been discussed as as a macroeconomic concept. What is it doing to organizations? What’s causing it? What can organizations do about it? In this episode of Remarkable TV, I want to talk about “the great resignation” as a microeconomic concept, really more as […].

Retention 76

Retention 76

Speaker: Kaitlin Ruby Carroll

Retaining top talent in 2025 means rethinking benefits. In a competitive job market, fertility benefits are more than just offerings - they are a commitment to your team’s well-being. Gain critical insights into the latest fertility benefits strategies that can help position your organization as an industry leader. Our expert will explore the unique advantages and challenges of each model, share success stories from top organizations, and offer practical strategies to make benefits decisions tha

Benefits

Liquid Planner Leadership

JANUARY 10, 2022

If you’re a project manager – and if you are reading this you probably are… or deal with them often on a team – then you know that you often need to be a jack of all trades in order to get things done for your projects. The project manager must wear a number of “hats” in order to successfully lead the project team, customer and stakeholders and to bring home a successful project.

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Project Management Manager Accounts Software 74

Agile42

JANUARY 14, 2022

Over the last two years, we’ve all had to come to terms with our new normal, including distance learning with everything that it has brought with it. The agile42 training method has always been defined by interactive Scrum games, group work, and many, many post-its. But as our world changed and shifted due to the Covid-19 pandemic, we have had to revise our training model.

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Management30 Leadership

JANUARY 12, 2022

Why do some teams outperform others while having the same skills, resources, and structures? Research found, psychological safety is the key element of high-performing teams. An article by André Cruz, Management 3.0 Facilitator and self-called "Culture Hacker" from Brazil, compiling facts around psychological safety and beyond. The post How can we build psychological safety to achieve more together?

Manager 59

Manager 59

Kevin Eikenberry

JANUARY 9, 2022

Personal branding. You might think that is a topic for writers, speakers, coaches, and entrepreneurs. That is actually who You are the Brand by Mike Kim is written for. But if you are a leader trying to lead more effectively and influentially, this might be the most unusually valuable book you read this year. While branding […]. The post You Are the Brand appeared first on Kevin Eikenberry on Leadership & Learning.

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Speaker: Jeremy York

2024 has tested every organization, and 2025 promises no less - the warning signs are everywhere. If you’re relying on superficial approaches to diversity, you might find yourself scrambling to catch up. Thought diversity - the fuel for new ideas, fresh perspectives, and disruptive innovation - is more than a buzzword. It's a survival strategy. And if you’re not building it into your workplace culture right now , you’re heading for trouble.

Diversity

Walk Me

JANUARY 10, 2022

How to increase business agility in the digital age. Business agility is not new. One of the most famous examples is Nokia , a company we know today for its telecommunications solutions. But Nokia started life in 1865 as a paper mill. Over the years, it pivoted to manufacture cables, rubber boots, and tires, before becoming a telecommunications company in the 1990s.

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Digital Transformation Telecommunications Assets Benefits 59

Eric Jacobsen Blog

JANUARY 14, 2022

“Four out of five adults report feeling that they have too much to do and not enough time to do it,” reports Ashley Whillans , author of the book, Time Smart: How to Reclaim Your Time and Live a Happier Life. “These time-poor people experience less joy each day. They laugh less. They are less healthy and less productive.” And, in one study, time stress produced a stronger negative effect on happiness than unemployment.

Manager 52

Manager 52

Sweet Process

JANUARY 12, 2022

Featured Bonus Content: Get our FREE Business Process Optimization Checklist! Click Here To Download It. There’s tension at work. An employee made a mistake on a project that the entire team has been working on for months, taking it back to almost square one. In the employee’s defense, they used the process on your system. […]. The post The Evergreen Guide for Business Process Optimization appeared first on SweetProcess.

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Vantage Circle

JANUARY 13, 2022

Office or team meetings are an important part of a successful organization. However, the most critical issue with meetings is that they are monotonous and do nothing to improve employee engagement. But what if you come across some great team meeting ideas that can help the efficiency of these meetings skyrocket? To make meetings more impactful, effective, and enjoyable, you must tap into your creative side.

Employee Engagement 52

Employee Engagement Inclusion Energy Marketing 52

Speaker: Ann Meyers Piccirillo

From rapidly changing state-level labor laws and evolving workplace protections to new compliance expectations around pay equity and hybrid policies, HR teams are navigating a constant wave of regulatory updates. It’s not just about reacting anymore; it’s about anticipating risk, aligning stakeholders, and taking a smarter, proactive stance. In this session, we’ll cut through the noise and help you focus on what matters.

Compliance

Walk Me

JANUARY 12, 2022

Workforce planning is important to any organization — it helps organizations manage change, not get taken by surprise when internal or external events have a major impact on business and operations, and ensure the right people are deployed in the right places at all times. The basic processes needed to get started with workforce planning include workforce analysis and pinpointing emerging challenges and opportunities that will require a robust, flexible workforce.

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Staffing Succession Planning Metrics Recruitment 52

Stephen Warrilow

JANUARY 12, 2022

Less than 1% of your efforts and resources can deliver over 50% of your results. Put simply, the fat tail fractal factor is a statistician's way of saying that less than 1% of your efforts and resources can deliver over 50% of your results. If you can master the dynamics of making this happen you can take a quantum leap in your personal effectiveness in any area of life that really matters to you.

Benefits 52

Benefits 52

Sweet Process

JANUARY 9, 2022

Featured Bonus Content: Download the FREE Checklist for A Successful Business Transformation! Click Here To Download It. The future of business is not about the next three to five years but rather 10+ years. There will be a time when more than half of all jobs will be automated and human labor will no longer […]. The post A Complete Guide to Accelerating Business Transformation in Your Organization (Plus a Free Downloadable Checklist) appeared first on SweetProcess.

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Vantage Circle

JANUARY 12, 2022

With the Covid-19 pandemic, remote working became one of the most important topics in the corporate world. Almost overnight, whole teams and departments were forced to work from home. And by 2021, employees were dealing with engagement issues and declined workplace connections. Therefore, it was necessary to figure out how to collaborate more efficiently, engage employees over long distances and keep them connected.

Employee Engagement 52

Employee Engagement Retention Benefits Manager 52

Speaker: Radhika Samant and Todd Wuestenberg

Employee recognition has often been deemed a "feel-good" initiative, tied closely to rewards. While we understand its importance, we tend to associate recognition with intangible outcomes like engagement and sentiment, rather than direct impacts on retention and high performance. In today’s workplace, the true ROI of recognition lies in its ability to regenerate tangible, business-driven results.

Retention