How to Deal with Difficult Customers
Help Scout Leadership
FEBRUARY 4, 2022
Every support person needs to know how to deal with difficult customers. Read about different types of difficult customers and the best ways to help them.
Sat.Jan 29, 2022 - Fri.Feb 04, 2022
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Questions Proactive People Ask
Leadership Freak
FEBRUARY 3, 2022
You’re doomed if you can’t change direction. A turbulent world requires you to be light on your feet. But you can’t get anywhere when you constantly change direction.
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How Narcissism At Work Is Destroying Your Company Culture
Vantage Circle
FEBRUARY 1, 2022
Do you work in an environment where some coworkers seem to go out of their way to draw everyone's attention to themselves? If that's the case, you're most likely dealing with a textbook case of narcissism at work. You might not notice narcissism. However, if it goes unnoticed, it can severely influence your culture, people, and engagement levels in a negative manner.
Overcoming Leadership Fatigue
Kevin Eikenberry
JANUARY 31, 2022
Leading is hard enough in “normal” times. But the times in which we are living and leading are far from normal. Supply chains, viruses, economic changes, and changes in expectations, needs, and demands can all create exhaustion. Sure, a big challenge can create a spike in engagement and focus, but we can’t survive on adrenaline […]. The post Overcoming Leadership Fatigue appeared first on Kevin Eikenberry on Leadership & Learning.
The Hidden Skills That Separate Good Leaders from Great Ones
Speaker: Chandra McCormack, CPA, MBA, NACD.DC
Technical degrees might open doors—but it’s the soft skills that keep them open. In the face of disruption, evolving workplace dynamics, and rising expectations of leadership, soft skills like communication, emotional intelligence, and presence have become core business essentials—not nice-to-haves. Inspired by stories from her father coupled with her own career journey, seasoned executive Chandra McCormack breaks down how to lead with impact, connect with purpose, and cultivate a workplace cult
The 13 Best Intercom Alternatives for Customer Support in 2022
Help Scout Leadership
FEBRUARY 4, 2022
If you’re looking for a better option than Intercom for your business, we’ve got you covered. Take a look at these 13 Intercom alternatives.
3 Ways Tom Brady Was Extraordinary and You Can Be Too
Leadership Freak
FEBRUARY 2, 2022
I’ve been a fan of New England sports teams since I was a kid. But when Tom Brady went to Tampa Bay, I started rooting for the Buccaneers.
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13 common red flags in a relationship to look out for
BetterUp
FEBRUARY 1, 2022
Jump to section. What are red flags in a relationship? 13 red flags in a relationship to look out for. Yellow flags vs. red flags. How to approach red flags in a relationship.
Help Desk Software: What To Look For and Must-Have Features
Help Scout Leadership
FEBRUARY 4, 2022
Discover the top help desk features, learn how to evaluate them, and determine which are most valuable and necessary for your team.
No One of Us Is as Smart as All of Us—Treat People as Partners
Leadership Freak
FEBRUARY 1, 2022
New Book Giveaway! 25 copies available!!
Three Cultures You Must Consider – Remarkable TV
Kevin Eikenberry
FEBRUARY 1, 2022
Organizational culture has been an important topic for a number of years, but right now, as I’m recording this video at the beginning of 2022, culture has never been a bigger focus. Organizations around the globe are trying to figure out what the future of their workplace will look like. And rightfully so, they’re concerned […]. The post Three Cultures You Must Consider – Remarkable TV appeared first on Kevin Eikenberry on Leadership & Learning.
Future of HR: Navigating Transformation in the Digital Age
Speaker: Jeremy York
Join us for a thought-provoking exploration of the rapidly evolving HR landscape as we examine how technological innovation, regulatory changes, talent strategies, and evolving diversity approaches are reshaping the profession. This webinar will provide HR professionals with practical insights on leveraging AI and emerging technologies while maintaining compliance in an increasingly complex regulatory environment.
9 Best Human Resources Management Certifications for 2022
AIHR
FEBRUARY 2, 2022
Like most other aspects of the world of work, skills are and have been subject to intense change at a rapid pace. Whereas the longevity of professional skills used to be 10 to 15 years, it has now been reduced to an average of 5 years, with more technical skills at just 2.5 years or less, according to IBM. For HR professionals, this means that if they want to truly add value to their organization, they need to continuously work on building their skills and enhancing their qualifications.
How Managers Confront Us/them-thinking and Win
Leadership Freak
JANUARY 31, 2022
Us/them-thinking comes naturally to everyone, even children. Imagine giving blue shirts to one group of children and yellow to another. Us/them-thinking will animate perception quickly.
What is Employee Engagement? Everything You Need To Know
Vantage Circle
JANUARY 31, 2022
This is the ultimate guide on employee engagement for business leaders. You’ll understand what engagement is. What is it not? Why are we even talking about it? I’ll also cover some new strategies that work great. So let's get to it. Employees are the heart and soul of an organization. If your workforce is enthusiastic and engaged at work, your business is more likely to thrive.
4 HR Priorities for 2025 to Supercharge Your Employee Experience
Speaker: Carolyn Clark and Miriam Connaughton
Forget predictions, let’s focus on priorities for the year and explore how to supercharge your employee experience. Join Miriam Connaughton and Carolyn Clark as they discuss key HR trends for 2025—and how to turn them into actionable strategies for your organization. In this dynamic webinar, our esteemed speakers will share expert insights and practical tips to help your employee experience adapt and thrive.
Mental Health in Athletes: Moving Beyond the Stigma
BetterUp
FEBRUARY 4, 2022
Jump to section. Mental health and athletes. Why do athletes suffer from mental health issues? Which factors are most affected by an athlete's mental health? 5 signs of mental health issues in athletes. Why is there a stigma around mental health in athletes? Understanding the importance of mental fitness in athletes.
How To Do Hard Things In A Human Way
Eric Jacobsen Blog
JANUARY 31, 2022
“Being human and doing what needs to be done are not mutually exclusive. In truth, doing hard things and making difficult decisions is often the most compassionate thing to do,” explain the authors of the timely and compelling new book, Compassionate Leadership: How to Do Hard Things in a Human Way. Whether you are a seasoned leader or new in your leadership role, add this book to your list of must-read books during 2022.
How to Maximize the Value of Anger
Leadership Freak
FEBRUARY 4, 2022
“84% of people surveyed said Americans are angrier today compared with a generation ago*.” Negative emotions can be useful, but they’re dangerous.
5 Best Practices for Planning an Internal Ideation Process
Viima
JANUARY 31, 2022
We’ve all been at some point in one of those meetings where we’re asked to come up with out of the box ideas for new campaigns, products, or solutions to various issues. Sometimes we might feel under pressure, but even so, the approach can bring results, especially in smaller organizations. However, these are usually quick fixes, and when it comes to staying ahead of the curve and be innovative, you need more than a brainstorming session.
How to Make The Best Benefits Decisions for 2025's Workforce: An HR and Total Rewards Guide
Speaker: Kaitlin Ruby Carroll
Retaining top talent in 2025 means rethinking benefits. In a competitive job market, fertility benefits are more than just offerings - they are a commitment to your team’s well-being. Gain critical insights into the latest fertility benefits strategies that can help position your organization as an industry leader. Our expert will explore the unique advantages and challenges of each model, share success stories from top organizations, and offer practical strategies to make benefits decisions tha
How to Revive Your Daily Standup
Agile42
FEBRUARY 3, 2022
For an agile coach, the daily standup forms a great opportunity to observe the team and ask some coaching questions. Continue reading How to Revive Your Daily Standup at agile42.
Celebrating art, allyship, and authors for Black History Month
BetterUp
FEBRUARY 2, 2022
There’s something special about reading a book. Books don't care about your gender, economic background, or race, and there's no better way to try out walking in another person’s shoes for a while.
Flux: 8 Superpowers for Thriving in Constant Change
Kevin Eikenberry
JANUARY 30, 2022
Are you experiencing flux or continuous change? Chances are you are almost laughing at how obvious your answer is. Here is another obvious question: Would you like to thrive in times of change (like now)? Would you like some concrete tactics to help you deal with the realities and emotions of constant change? April Rinne […]. The post Flux: 8 Superpowers for Thriving in Constant Change appeared first on Kevin Eikenberry on Leadership & Learning.
Boost Sales Maturity to Transform B2B Efforts | Accenture
Accenture: OrgDev
FEBRUARY 3, 2022
Drive your company toward future-ready sales. Learn how to help your sellers have an ongoing, evolving understanding of B2B customers and their needs.
The Diversity Reckoning: Can HR Survive Without New Perspectives?
Speaker: Jeremy York
2024 has tested every organization, and 2025 promises no less - the warning signs are everywhere. If you’re relying on superficial approaches to diversity, you might find yourself scrambling to catch up. Thought diversity - the fuel for new ideas, fresh perspectives, and disruptive innovation - is more than a buzzword. It's a survival strategy. And if you’re not building it into your workplace culture right now , you’re heading for trouble.
How to Revive Your Daily Standup
Agile42
FEBRUARY 3, 2022
For an agile coach, the daily standup forms a great opportunity to observe the team and ask some coaching questions. Continue reading How to Revive Your Daily Standup at agile42.
Organization Redesigns Must Start With Customer Experience
AlignOrg
FEBRUARY 2, 2022
You need to provide a standout customer experience for your brand, growth, and bottom line to thrive. Digital technology has changed the way we live, socialize, and do business. We connect like never before through instant communication – sharing data, ideas, and innovations. Sometimes the evolution of how we conduct business causes leaders to forget that the why remains the same—it’s all about the customer.
Conversation Changing Books from Berrett-Koehler Publishers
Brett Koehler
FEBRUARY 4, 2022
A good nonfiction book doesn't just give you new ideas: it shifts your frame of reference for the entire conversation. During our decades in the publishing industry, we've always looked for authors with the eloquence and vision to reframe vital conversations about interpersonal relationships, public space, and the professional world. As both a certified B Corporation and California Benefit Corporation, we're legally accountable to people and the planet as well as profits.
Miss One Change, Face Major Risk: The New Compliance Crisis In HR And How To Fix It
Speaker: Ann Meyers Piccirillo
From rapidly changing state-level labor laws and evolving workplace protections to new compliance expectations around pay equity and hybrid policies, HR teams are navigating a constant wave of regulatory updates. It’s not just about reacting anymore; it’s about anticipating risk, aligning stakeholders, and taking a smarter, proactive stance. In this session, we’ll cut through the noise and help you focus on what matters.
A Definitive Guide to Applying Standard Work to Your Business
Sweet Process
FEBRUARY 3, 2022
Featured Bonus Content: Download the FREE Standard Work Checklist! Click Here To Download It. What is the best way to work? Many people struggle with maximizing the time spent doing tasks so as to remain efficient and productive. To achieve work goals, it often feels like one needs to work longer and harder, though productivity […]. The post A Definitive Guide to Applying Standard Work to Your Business appeared first on SweetProcess.
10 Tips to Become a Successful Entrepreneur
BetterUp
FEBRUARY 2, 2022
Jump to section. What are the benefits of being an entrepreneur? What are the tips to succeed as an entrepreneur? How hard is entrepreneurship? Is it worth it?
Now live 🥳 Our Performance Review Alternative
Know Your Team
FEBRUARY 2, 2022
If you’ve never been a fan of performance reviews, our tool + guide are for you. Reviews are for books, movies, and restaurants. Reviews are not for people. The concept of performance reviews has always felt odd to you, as a result. As a leader, you want your team to continually level-up and improve but a performance review doesnt accomplish that.
Why Every Leader Benefits From Team Autonomy
Management30 Leadership
FEBRUARY 2, 2022
Lorraine Margherita is a designer of collective dynamics for governance and performance. She helps multinational organizations experience collective practices. According to her, "Increased autonomy in a growing number of organizations can help yours create meaning and performance". The post Why Every Leader Benefits From Team Autonomy appeared first on Management 3.0.
Recognition Powers High-Performance — If You Do it Right
Speaker: Radhika Samant and Todd Wuestenberg
Employee recognition has often been deemed a "feel-good" initiative, tied closely to rewards. While we understand its importance, we tend to associate recognition with intangible outcomes like engagement and sentiment, rather than direct impacts on retention and high performance. In today’s workplace, the true ROI of recognition lies in its ability to regenerate tangible, business-driven results.
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