Help Scout Leadership

SEPTEMBER 14, 2021

With access to fewer resources and generally leaner teams, small businesses need to be more creative and tactful in their approach to customer service. That’s not to say they can’t provide a top-notch experience — they absolutely can. They just need to be a little more focused with their efforts. In this guide, we cover some common topics surrounding small business customer service and provide some insights gained from our years of working in support — as well as insights from small business lea

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Small Business Metrics Marketing Scaling 128

Kevin Eikenberry

SEPTEMBER 14, 2021

While I’m talking about weeds in the video below, I promise you that this is not a gardening video. In the video, we’ll talk about the “weeds” in our lives – how to identify them and how to remove them for greater success at home and at work. Tweet it out: It’s time to garden […]. The post What Do You Need to Weed?

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Nir Eyal

SEPTEMBER 12, 2021

The post The Real Reason Why You Sabotage Your Own Goals appeared first on Nir and Far.

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Leadership Freak

SEPTEMBER 13, 2021

“Any fool can criticize, condemn and complain – and most fools do.” Dale Carnegie Chronic complainers: Seek validation. Constant complaining is a plea for attention. Feel powerless.

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Speaker: Kaitlin Ruby Carroll

Retaining top talent in 2025 means rethinking benefits. In a competitive job market, fertility benefits are more than just offerings - they are a commitment to your team’s well-being. Gain critical insights into the latest fertility benefits strategies that can help position your organization as an industry leader. Our expert will explore the unique advantages and challenges of each model, share success stories from top organizations, and offer practical strategies to make benefits decisions tha

Benefits

Help Scout Leadership

SEPTEMBER 16, 2021

These days it’s easier than ever to outsource customer support, even for small teams that prioritize customer experience and quality. A new crop of companies that specialize in brand-forward customer experience outsourcing for small teams has emerged in the past five years. Gone are the days that outsourcing was only accessible to companies that have 25 or 50 seats to fill.

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Small Business Scaling Onboarding Metrics 98

Vantage Circle

SEPTEMBER 13, 2021

What makes people happy at work? What are their true wants and needs? Is employee happiness exaggerated? Is it true that people's lives improve in general when they are happy and perform well at work? In this podcast, Dr. Elia discusses all the above aspects of employee happiness including the role of rewards and recognitions, and how leaders may overcome hurdles in creating the best workplace experience.

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Media Implementation Accounts 87

Leadership Freak

SEPTEMBER 15, 2021

Healthy anxiety rises to face challenge, opportunity, and threat. That tension in your gut means you care. But self-inflected anxiety causes leaders to… Struggle with decision-making. Flip flop after making decisions.

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Sweet Process

SEPTEMBER 13, 2021

Bonus Content: Download our FREE Law Firm Policies and Procedures Handbook! Use this free tool to streamline your business processes. Click Here To Download It. Tomorrow is the final hearing for a case you are working on. You have smoking-gun evidence to give your client the much-needed victory. This could be a breakthrough for your […]. The post The Ultimate Law Firm Policies and Procedures Handbook for a Successful Practice appeared first on SweetProcess.

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Vantage Circle

SEPTEMBER 17, 2021

In this episode, we talk about a fearless workplace culture with guest speaker Gustavo Razzetti. We discuss the signs of a fear-based workplace, its effects, and some brilliant examples of organizations with strong cultures. Gustavo further discusses the inception of Fearless Culture and how they support teams and companies in developing purpose-driven, agile, and innovative cultures.

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Employee Engagement Benefits 73

Kevin Eikenberry

SEPTEMBER 13, 2021

Perhaps you have heard about Virtual LeaderCon 2021. If not, it is a live, five-day virtual learning event with world experts on leadership and professional development all for free. (Yes, it is really free – learn more here!). When you look at what is offered, you might see it as an opportunity for individual leaders […]. The post Five Ways to Leverage Virtual LeaderCon for You and Your Organization appeared first on Kevin Eikenberry on Leadership & Learning.

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Speaker: Jeremy York

2024 has tested every organization, and 2025 promises no less - the warning signs are everywhere. If you’re relying on superficial approaches to diversity, you might find yourself scrambling to catch up. Thought diversity - the fuel for new ideas, fresh perspectives, and disruptive innovation - is more than a buzzword. It's a survival strategy. And if you’re not building it into your workplace culture right now , you’re heading for trouble.

Diversity

Leadership Freak

SEPTEMBER 11, 2021

This week I wrote about everything from recognition to reputation. It was a special joy to share some reflections on the leadership of Sir Ernest Shackleton.

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Leadership Development 73

Optimum Associates

SEPTEMBER 14, 2021

Introduction. As an executive coach and leadership development trainer for the past 20 years, I have seen firsthand that business leaders must be able to influence with impact, demonstrate inspirational leadership, exhibit thought leadership, and communicate with boldness and confidence. This kind of leadership is often referred to as “leading from the front”—it involves jumping in and demonstrating that you are willing to roll up your sleeves and get your hands dirty.

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Leadership Development Manager 52

Vantage Circle

SEPTEMBER 17, 2021

If you could do only one thing to make a virtual Thanksgiving special for your staff, we recommend sending one (or more) heartfelt Thanksgiving messages to employees. Thanksgiving is a day to express gratitude to those who have made a difference in your life. Thanksgiving 2021 will be celebrated on November 25 but with an unfortunate twist. The majority of Thanksgiving celebrations will be completely virtual.

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Assets Marketing Manager 52

Kevin Eikenberry

SEPTEMBER 12, 2021

There are many ways to accelerate your professional development. Learning from thought leaders is a powerful way. I’ve recently shared five ways to learn from thought leaders here. Often, the bigger challenge isn’t finding content to absorb, but finding the best content and the top leaders from whom to learn. Let me help you with that […]. The post Which Session Will Change Your Life and Work?

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Speaker: Radhika Samant and Todd Wuestenberg

Employee recognition has often been deemed a "feel-good" initiative, tied closely to rewards. While we understand its importance, we tend to associate recognition with intangible outcomes like engagement and sentiment, rather than direct impacts on retention and high performance. In today’s workplace, the true ROI of recognition lies in its ability to regenerate tangible, business-driven results.

Retention

Leadership Freak

SEPTEMBER 14, 2021

In nature the strong eat the weak. We live in a threatening world. Thankfully, no one is trying to eat you, at least literally.

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Walk Me

SEPTEMBER 13, 2021

Recently, more and more hiring managers are concerned with how candidates will adapt to change – interview question and answers will often aim to assess traits such as adaptability, flexibility, learning, and resilience. Below, we’ll look at how to address interview questions that revolve around adapting to change. How to Adapt to Change: Interview Question Guide.

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Organizational Change Software Reorganization Digital Transformation 52

Vantage Circle

SEPTEMBER 16, 2021

A good ESOP plan (employee stock ownership plan) is an excellent tool for business owners to help raise their company's value and take their business to the next level. It's common for start-up entrepreneurs to look at other companies in similar industries and try to mimic the success they've had. Suppose you've outgrown your start-up phase and are ready to scale up your business, so it can support a larger team.

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Benefits Cash Flow Sales Sales 52

Sweet Process

SEPTEMBER 11, 2021

Featured Bonus Content: Download our 52 FREE Organizational Chart Templates! Click Here To Download It. Organizations that are concerned with improving their business structures and communications should place a high priority on developing effective organizational charts. This chart improves collaboration, streamlines information flow, and aids internal interactions and responsiveness of employees and other business stakeholders. […].

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Speaker: Miriam Connaughton and Donald Knight

As organizations scale, keeping employees connected, engaged, and productive can seem like a monumental task. But what if AI could help you do all of this and more? AI has the power to help, but the key is implementing it in a way that enhances, rather than replaces, human connection. Join us for an exploration into how industry trailblazers are using AI to transform employee experience at scale while addressing both the potential and the pitfalls.

Scaling

Leadership Freak

SEPTEMBER 16, 2021

Bluebirds sit on nearby branches dangling bugs in their beaks to tempt hungry adolescents to fly. Flight is motivated more by hunger than passion. Discomfort drives growth.

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Leadership Development 69

Walk Me

SEPTEMBER 13, 2021

To stay effective and productive today’s fast-paced economy, organizations need employees who can adapt to change. Disruptive change, after all, has become very common in today’s economy. From digital innovation to financial crises to the COVID-19 pandemic, we are witnessing an unprecedented level of disruption across industries – and employees who want to stay relevant will need to learn to adapt.

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Workflows Organizational Change Change Management Manager 52

Vantage Circle

SEPTEMBER 14, 2021

The 2020–2021 crises (global health pandemic, political toxicity, social injustice, digital 4.0, emotional malaise, and economic uncertainty) could be called the people/organization crises. And in these last 18 months, the business context has placed human capability challenges even more central to how organizations deliver value to all stakeholders ( employee well-being , strategic reinvention, customer share, financial performance, and community reputation).

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Benchmarking Metrics Operations Implementation 52

LSA Global

SEPTEMBER 17, 2021

The Most Successful Leaders If you are a leader who hopes to take your leadership skills and your career beyond where you are today, it would help to know what skills matter and where you should focus. Most of us have an idea of what a good leader looks like, but what really makes the difference? What are some of the effective leadership personality traits?

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Nonprofit Leadership Development Manager 36

Speaker: Andrea Wuchiski

In an era where a workforce spans multiple generations, HR managers and Total Rewards leaders face the unique challenge of designing benefits packages that cater to diverse employee needs. This session will delve into how comprehensive fertility benefits can bridge generational gaps, support employees’ health, and enhance workplace satisfaction. Join us for an insightful session that highlights the strategic importance of fertility benefits in today’s competitive job market.

Benefits

Leadership Freak

SEPTEMBER 17, 2021

You learn to lead the same way babies learn to walk, by observation, training, and experimentation. Development in any arena begins by seeing what’s possible. Moms and dads show children what’s possible.

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Leadership Development 66

Vantage Circle

SEPTEMBER 12, 2021

Planning an HR budget might sound like a tedious task, but that isn't always the case. A well-planned and thoughtful HR budget ensures that there's adequate funding to support employee programs and initiatives. HR budgets are created to outline how much money to allocate for different expenses and employees across the fiscal year. If you have a solid understanding of the organization's plans and objectives, implementing an HR budget will become easier.

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Staffing Strategic Planning Compensation Recruitment 52

LSA Global

SEPTEMBER 13, 2021

When Workplace Change Is Unwelcome Organizational change is rarely enthusiastically welcomed in the workplace. Employees are apt to feel threatened and worried about their job security and possible lack of skills to perform in the new environment. Good change leaders and managers recognize the need to overcommunicate with employees during times of change and follow change communication best practices.

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Organizational Change Change Management Manager Media 36