8 Tips for Creating a Better Customer Experience Decreasing Unconsiouc Bias in Retail— How to Preven
Organizational Development Solutions
MAY 24, 2019
Outside the dressing room, the manager “trained” a new employee on the store's theft procedures in a loud voice. Inside the dressing room, two African American women were trying on clothes. One of the women came out and expressed how upset she was at the insinuation she was stealing. In response, she and her friend were asked to leave the store and then security was called.
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