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Everyone needs encouragement, eventually. Encouragement feels like someone sat beside you and grabbed an oar. #1. Encouragement thrives with connection. Encouragement from a distance is better than no encouragement.
Outside the dressing room, the manager “trained” a new employee on the store's theft procedures in a loud voice. Inside the dressing room, two African American women were trying on clothes. One of the women came out and expressed how upset she was at the insinuation she was stealing. In response, she and her friend were asked to leave the store and then security was called.
Pop quiz: in what year was the term “telecommuting” coined? Even trivia connoisseurs may be surprised by the answer. Like most, you may have guessed a time after the invention of the internet, but in fact, the first known remote worker was an employee of NASA in the early 70’s. (So perhaps a very remote worker?) In 1979, the Washington Post published the article “ Working at Home Can Save Gasoline ,”and from there the idea of telecommuting gained popularity.
Technical degrees might open doors—but it’s the soft skills that keep them open. In the face of disruption, evolving workplace dynamics, and rising expectations of leadership, soft skills like communication, emotional intelligence, and presence have become core business essentials—not nice-to-haves. Inspired by stories from her father coupled with her own career journey, seasoned executive Chandra McCormack breaks down how to lead with impact, connect with purpose, and cultivate a workplace cult
NEW BOOK GIVEAWAY! Leave a comment on this guest post by Pamela McLean, PhD to become eligible to win one of twenty complimentary copies of, “Self as Coach, Self as Leader.
The way we work is changing. According to a popular estimation reported by the World Economic Forum , around “65% of children entering school will eventually work at jobs that don’t exist today”. The main cause of this is rapidly changing technology. In this article, we will explore the impact of automation. More specifically, how it will change jobs in general, five ways the world of work will change in the next ten years, and the implications of this for how we manage people.
These days there's a lot of focus on organizational culture in terms of its ability to attract and retain employees in today's shrinking labour market. Naturally, any discussion of an organization's culture also includes an examination of its values, which serve to articulate what that culture looks like in action. And yet, despite this growing focus on organizational culture and values, we continue to see example after example of companies outwardly claiming their organization stands for one th
These days there's a lot of focus on organizational culture in terms of its ability to attract and retain employees in today's shrinking labour market. Naturally, any discussion of an organization's culture also includes an examination of its values, which serve to articulate what that culture looks like in action. And yet, despite this growing focus on organizational culture and values, we continue to see example after example of companies outwardly claiming their organization stands for one th
How many times have you heard the phrase, “communication is key?” If you’re anything like me, the advice has now become trite, losing any significance or weightiness it once had. But ignoring this advice with any relationship can be detrimental to the deep connection you are trying to create with another person. When we aren’t intentional with the way we communicate, things can turn sour quickly.
Gallup found that only 26% of employees strongly agree that the feedback they receive helps them do better work. 37% of managers don’t give positive feedback. (Zenger/Folkman) Feedback principle #1.
Klaus Leopold, renowned coach and host of the Lean Business Agility YouTube channel, met at Enterprise Kanban Coach in Barcelona with agile42 coach Peter Hundermark. The result was a video about Kanban, Scrum, coaches, trainers, local optimization, etc… You can watch the interview here or on YouTube.
There is much talk about strengths and how we should play to them. The wisdom is learn about your strengths, and once you know them and use them, you will become more effective. This is a fine approach, and while I agree with it in general, there is a problem. A problem that might be […]. The post Is it a Strength or a Weakness? appeared first on Kevin Eikenberry on Leadership & Learning.
Join us for a thought-provoking exploration of the rapidly evolving HR landscape as we examine how technological innovation, regulatory changes, talent strategies, and evolving diversity approaches are reshaping the profession. This webinar will provide HR professionals with practical insights on leveraging AI and emerging technologies while maintaining compliance in an increasingly complex regulatory environment.
Gartner’s 2018 CIO Agenda states that CIOs must “remix” the job they do and “continue to be transformers.”. For some IT leaders, this might bring to mind images of self-configuring robotic lifeforms. Others may just dismiss the term “transformer” as a vague description for somebody who changes something into something else. But in the IT/business context, a transformer refers to a tech leader who enables “business transformation” — a definable process with concrete outcomes.
A collaborative environment is the future. And millennials would definitely vouch for that. 88 percent of this workforce says they prefer a collaborative over a competitive workplace. And by 2030, millennials will comprise 75% of the workforce. You connect the dots. With social media ruling their lives, millennials have this need to always stay “connected.
Have you ever noticed that how closely you look at something determines what you see? As leaders, it’s really important that we look closely so that we can really understand what’s going on in our team, in our organization and in our jobs. Check out today’s video to learn more about what I mean. Tweet […]. The post How Closely Are You Looking?
Forget predictions, let’s focus on priorities for the year and explore how to supercharge your employee experience. Join Miriam Connaughton and Carolyn Clark as they discuss key HR trends for 2025—and how to turn them into actionable strategies for your organization. In this dynamic webinar, our esteemed speakers will share expert insights and practical tips to help your employee experience adapt and thrive.
Whether you are in a new customer service role or simply need some customer service refresher tips, Customer Service Training 101 , is the book for you. Now in its third edition (originally published in 2005), you’ll find practical and actionable techniques and behaviors to ensure you are providing the best possible service for your customers. Along with dozens of scenarios, examples, guidelines and practice lessons, author, Renee Evenson , also provides a focus on customer service in today’s ma
Everyday Phil wakes up it’s February 2 in Punxsutawney, Pennsylvania – Groundhog Day. That’s what happens to Phil Connors (Bill Murray) in the comedy classic, Groundhog Day.
Stefan Edmunds, author of The Priest Whisperer said: “ Time is an illusion, timing is an art. ”. An important question that often arises on the mind of managers and decision makers is what would be the right timing to run a survey? Employee Surveys must become a frequent and regular affair. This is a point that just cannot be over-emphasised. So, to answer the question, the right timing to conduct employee surveys is right now.
When I talk to organizations about their gaps in leadership development, developing coaching skills is near the top of their list. Here at The Kevin Eikenberry Group, we’ve been training and developing coaches for many years. In fact, we completely revamped and re-tooled our flagship coaching workshop last year and unveiled it as the Coaching […].
Retaining top talent in 2025 means rethinking benefits. In a competitive job market, fertility benefits are more than just offerings - they are a commitment to your team’s well-being. Gain critical insights into the latest fertility benefits strategies that can help position your organization as an industry leader. Our expert will explore the unique advantages and challenges of each model, share success stories from top organizations, and offer practical strategies to make benefits decisions tha
Dear friends, here's the schedule for the next Scrumtisch in Berlin: Date: 4th of July, 2019 Time: 18:30 Place: agile42, Gruenberger Str. 54, 10245 Berlin If you would like to attend, please send a message to scrumtisch@agile42.com, or register at the Scrum User Group on Xing. We are looking forward to meeting you and seeing you again!
Earlier this year brought Jim Collin’s monograph to his iconic bestseller, Good to Great book. Titled, Turning the Flywheel , Collins explains why some companies build momentum and some don’t. Eighteen years after writing Good to Great , Collins delves deep into the flywheel approach and how successful flywheels grow through four key stages – Through: Disciplined People Disciplined Thought Disciplined Action Building to Last “One you get your flywheel right, you want to renew and extend that fly
If you were asked, what makes your company a good one? You would probably say the work environment , the facilities, the perks and much more. With the dawn of the new age, your workforce is most likely to be full of millennials. These millennials are more likely to be tech-savvy, innovative, enthusiastic and confident. By 2030, 75% of millennials are likely to make up the workforce.
Upgrade Your Strategic Planning Process. Whether you know it or not, you probably need to upgrade your strategic planning process. IBM found that less than 10% of well formulated strategies are effectively executed. Booz found that employees at 60% of companies rated their organization weak at translating strategies into action. Our own organizational alignment research found that employees have 50% less faith in their company’s strategic plan than their leadership team.
2024 has tested every organization, and 2025 promises no less - the warning signs are everywhere. If you’re relying on superficial approaches to diversity, you might find yourself scrambling to catch up. Thought diversity - the fuel for new ideas, fresh perspectives, and disruptive innovation - is more than a buzzword. It's a survival strategy. And if you’re not building it into your workplace culture right now , you’re heading for trouble.
From the book, Mastering the Challenges of Leading Change , comes this useful checklist from author H. James Dallas for how to identify and develop emerging talent in your company/organization. Dallas recommends that each question should be graded on a scale of 1 to 3, with 3 being the best. Use the questions and the scoring for you and your employee to work together toward the highest ratings across the board.
Up until the millennials came about, the types of employee benefits that one can provide was literally the last thing on the company’s mind. Earlier, employees aspired to land a safe and secure job to settle into for the rest of their work life. Work-life balance was something practically unheard of. But the corporate culture entered into an entirely new axis with the dot com boom of 1995.
Top Sales Reps are Buyer-Centric. The secret to increasing your sales is not to push harder; it is to be more buyer-centric. The secret is to get to know your client and their business so well that they see you as an ally focused on helping them to succeed personally and professionally – not as an adversary in a push-pull exchange. Remember, buyers don’t want a list of what your product can do; they want to solve their problems.
From rapidly changing state-level labor laws and evolving workplace protections to new compliance expectations around pay equity and hybrid policies, HR teams are navigating a constant wave of regulatory updates. It’s not just about reacting anymore; it’s about anticipating risk, aligning stakeholders, and taking a smarter, proactive stance. In this session, we’ll cut through the noise and help you focus on what matters.
Skip Prichard’s book, The Book of Mistakes , provides a motivating and inspiring fable and journey to finding the secrets to creating a successful future. This 175-page self-help tale, wrapped in fiction, teaches you the nine mistakes that prevent many from achieving their goals. Full of wisdom, this is a book for everyone, and particularly valuable to anyone who wants to be a better leader.
On the face of it, middle management looks like the ideal position to be in. You are free from responsibilities unlike that of the upper management , nor do you lack the flexibility of the entry-level employees. But the truth is far from it. Middle management frustration is the new trend in town! Managers are the most stressed among the hierarchies in corporates.
How to Handle Poor Performance. Whether your whole team is performing below par or you have a team member who is not measuring up to your standards, you as a new manager are responsible for knowing how to handle poor performance. Unfortunately, most managers avoid having difficult, but crucial, performance conversations with their team members because they do not want to hurt people’s feelings or deal with the potential fallout.
Employee recognition has often been deemed a "feel-good" initiative, tied closely to rewards. While we understand its importance, we tend to associate recognition with intangible outcomes like engagement and sentiment, rather than direct impacts on retention and high performance. In today’s workplace, the true ROI of recognition lies in its ability to regenerate tangible, business-driven results.
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