Sat.Feb 05, 2022 - Fri.Feb 11, 2022

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Customer Success: What It Means, Why It Matters, and More

Help Scout Leadership

Customer success boosts lifetime customer value, creates stickier customers, and even provides deeply helpful product insights. Here’s our guide on how to do it well.

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The Only Challenge that Matters

Leadership Freak

The only challenge that matters is the one you give yourself. Others might try to challenge you, but the only challenge you win is the one you want to win.

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Texas Roadhouse and a Leader’s Legacy

Mark Sandborn

A personal note: This post is a tribute to Kent Taylor, founder and CEO of Texas Roadhouse who tragically passed in March 2021. Kent was one of the most intentional leaders I’ve ever met, and I am grateful I had a chance to make his acquaintance, and more importantly, learn from his example. He lead with heart and was beloved by his employees.

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Why body language matters in leadership – and how you can improve yours

Suzi McAlpine

This week, Elizabeth Jett from The Management Training Institute is our guest blogger on something that we’re often unaware of, but which packs a big punch – body language. I’ll never forget a colleague gently ribbing me for the fact that when I was in front of clients and I was concentrating hard, I’d close… The post Why body language matters in leadership – and how you can improve yours first appeared on Suzi McAlpine | The Art of Leadership.

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The Hidden Skills That Separate Good Leaders from Great Ones

Speaker: Chandra McCormack, CPA, MBA, NACD.DC

Technical degrees might open doors—but it’s the soft skills that keep them open. In the face of disruption, evolving workplace dynamics, and rising expectations of leadership, soft skills like communication, emotional intelligence, and presence have become core business essentials—not nice-to-haves. Inspired by stories from her father coupled with her own career journey, seasoned executive Chandra McCormack breaks down how to lead with impact, connect with purpose, and cultivate a workplace cult

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The 9 Best Gmelius Alternatives for Email Collaboration

Help Scout Leadership

Looking for the best email collaboration tool for your team? We’ve compared 9 different Gmelius alternatives to help you find the best option.

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20 Useful Ways to Create Focus Today

Leadership Freak

Distraction dilutes the impact of your life. Consider the splendid absurdity of an unfocused life. You can spend a day chasing distractions and feel important doing it.

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What Does it Take to Innovate? Part 6: The Product Launch

Chief Outsiders

By Angus Robertson, Ahmet Abaci and Beth Somplatsky-Martori. Ready for ignition? If you’ve stuck with us for this entire blog series , it’s all come to this moment: Butterflies be damned and dreams and hopes aside – it’s time to launch our new product into the public consciousness. We’ve been on quite a journey through our previous blogs. At the outset, we started off with a discussion about fostering a culture of innovation within a company.

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How to Calculate and Reduce New Hire Turnover at Your Company

AIHR

Hiring a new employee demands a significant investment of resources, including time and money. When you invest in this, the last thing you want is a new employee to quit after a few weeks or months and have to begin the hiring process all over again. So, how can you reduce new hire turnover in your business today? Contents What is new hire turnover?

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How to Transform Distraction into Achievement

Leadership Freak

Distraction is natural. Achievement is intentional. My first-grade teacher, Mrs. Goodwin, wrote on my report card. “Danny has to know everything that’s going on around him.

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Dr. Marlette Jackson | Addressing Diversity And Inclusion In Today’s Workplaces

Tanveer Nasser

For the past few years, there’s been a growing focus and demand that organizations address diversity and inclusion in the workplace. Although there’s been numerous studies that have demonstrated how a diverse workforce leads to improved financial performance, productivity, innovation, and overall growth, the numbers of visible minority groups and women in decision-making or leadership roles remains extremely low.

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Future of HR: Navigating Transformation in the Digital Age

Speaker: Jeremy York

Join us for a thought-provoking exploration of the rapidly evolving HR landscape as we examine how technological innovation, regulatory changes, talent strategies, and evolving diversity approaches are reshaping the profession. This webinar will provide HR professionals with practical insights on leveraging AI and emerging technologies while maintaining compliance in an increasingly complex regulatory environment.

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An Inward Focus: How One Company Redefined Itself for Success

Chief Outsiders

It’s always interesting to me when the proverbial emperor is in search of new clothes. Like the time-honored fable, Cask – an innovative company that lives and works in the ServiceNow ecosystem – had done an outstanding job of enabling digital transformation for its clients. But when it came to telling their story and harnessing digital marketing tools to promote itself, it wasn’t quite as masterful.

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HR Case Management: Benefits and Best Practices

AIHR

A key function of any HR department is managing the cases that are submitted to the department. As HR has evolved over the years, case management has become critical to providing a positive employee experience. A dedicated HR case management software is an indispensable part of reliable HR case management. Let’s look at different types of HR cases, the benefits of HR case management software, and some HR case management best practices.

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5 Things You Need to Know

Leadership Freak

#1. Sincere people do stupid things. Self-defeating behaviors are done with good intentions. You believe your actions bring benefit, but sometimes they’re harmful. People who intentionally harm themselves are mentally ill.

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How To Be Indispensable At Work

Eric Jacobsen Blog

Bruce Tulgan ’s book, The Art of Being Indispensable at Work is all about how to win influence, beat overcommitment, and get the right things done in your workplace. Tulgan says that what truly sets “go-to people” apart is how they think and what they do, including: They understand the peculiar mathematics of real influence – doing the right thing for the long term.

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4 HR Priorities for 2025 to Supercharge Your Employee Experience

Speaker: Carolyn Clark and Miriam Connaughton

Forget predictions, let’s focus on priorities for the year and explore how to supercharge your employee experience. Join Miriam Connaughton and Carolyn Clark as they discuss key HR trends for 2025—and how to turn them into actionable strategies for your organization. In this dynamic webinar, our esteemed speakers will share expert insights and practical tips to help your employee experience adapt and thrive.

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Mental Health in the Black Community: Access, safety, and well-being

BetterUp

Jump to section. Mental health in the Black community. 4 factors that affect mental health in Black communities. Barriers to mental health care in the Black community. What is the mental health stigma in Black communities? Groups challenging the mental health stigma in Black communities. Changing the stigma about mental health.

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Creating a Daily Masterpiece

Kevin Eikenberry

Last week, on the jetway to board a flight, I heard a young girl behind me say (to no one in particular, as far as I could tell), “Make it a masterpiece.” For emphasis, she said it three times. “Make it a masterpiece.” I’ve been thinking about her advice ever since. What if we focused […]. The post Creating a Daily Masterpiece appeared first on Kevin Eikenberry on Leadership & Learning.

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4 Steps to Defining the Win

Leadership Freak

There’s a downpour of challenges and a drought of people ready to rise. People who run from new challenges might complain, but they prefer losing.

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7 Ways To Stay Motivated

Eric Jacobsen Blog

To learn how to stay motivated, read High-Profit Prospecting , by Mark Hunter. It's a powerful read that includes counterintuitive advice and cutting-edge best practices for sales prospecting in today's business world. Today, I share one of my favorite sections of the book where Hunter describes his seven things motivated people do to stay motivated : Motivated people ignore voices in their lives.

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How to Make The Best Benefits Decisions for 2025's Workforce: An HR and Total Rewards Guide

Speaker: Kaitlin Ruby Carroll

Retaining top talent in 2025 means rethinking benefits. In a competitive job market, fertility benefits are more than just offerings - they are a commitment to your team’s well-being. Gain critical insights into the latest fertility benefits strategies that can help position your organization as an industry leader. Our expert will explore the unique advantages and challenges of each model, share success stories from top organizations, and offer practical strategies to make benefits decisions tha

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What is personal development and why is it important?

BetterUp

Jump to section. What is personal development? 5 areas of personal development. The benefits of personal development. 6 steps to developing a personal development plan. How personalized development can help.

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Helping You Demystify Remote Leadership

Kevin Eikenberry

It’s been nearly two years since you may have been forced into remote leadership. Like being thrown into the deep end of the pool, you have survived. But chances are you would like to do more than simply survive. As you have settled into this new mode of leading, you might wonder if you are […]. The post Helping You Demystify Remote Leadership appeared first on Kevin Eikenberry on Leadership & Learning.

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Falling in Love with Your Project Plans

Liquid Planner Leadership

Do you have a plan for Valentine’s Day? If not, it is time to get on it, so you are ready with a demonstration of your love for that special person in your life. Speaking of planning, how about your project plans? Do you love them? Are you investing sufficiently to ensure they receive the attention they deserve and will be healthy into the long term?

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13 Energizing Verbs To Use More Often

Eric Jacobsen Blog

Here is some great advice from the book, Anticipate, the Art of Leading by Looking Ahead , by Rob-Jan De Jong. Use these 13 energizing verbs more often when communicating: Discover (instead of See) Explore (instead of Discuss) Radiate (instead of Display) Uncover (instead of Show) Transform (instead of Change) Engage (instead of Involve) Mobilize (instead of Gather) Stretch (instead of Develop) Boost (instead of Increase) Propel (instead of Move) Deliver (instead of Give) Grasp (instead of Under

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The Diversity Reckoning: Can HR Survive Without New Perspectives?

Speaker: Jeremy York

2024 has tested every organization, and 2025 promises no less - the warning signs are everywhere. If you’re relying on superficial approaches to diversity, you might find yourself scrambling to catch up. Thought diversity - the fuel for new ideas, fresh perspectives, and disruptive innovation - is more than a buzzword. It's a survival strategy. And if you’re not building it into your workplace culture right now , you’re heading for trouble.

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What sports psychology can teach us about mental fitness

BetterUp

Jump to section. What is sports psychology? Sports psychology: a brief history. Why is sports psychology so important? Training requirements for sports psychologists. Key topics in sports psychology. How rest benefits physical and mental performance. Sport psychology blends peak performance and mental fitness.

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Accountability and the Role of Leadership: Are You Sharing the Power?

Jim Taggart

Accountability has become one of those words used in organizations that make people wince. Many years ago, when I was getting initiated to the leadership field, it seemed that almost every second word emanating from people’s mouths was ‘accountability,’ tangled up with another popular word: ‘empowerment.’ The two became almost brother and sister, rolling off people’s tongues as if to signify their enlightened understanding of leadership.

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Illusion of Knowledge: Life Lessons from 40 years in Business by Nand Kishore Chaudhary

Management30 Leadership

"There have been times when people with highly-respected degrees have disappointed me with their limited skills. And there have been times when a rural artisan has taught me things that I myself never thought about. Building a business takes manpower," says Nand Kishore Chaudhary. Follow his thoughts from the illusion of knowledge to the willingness to learn.

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How To Be A Stronger Career Mentor And Coach

Eric Jacobsen Blog

Author Paul Falcone offers the following great advice for how to become a stronger career mentor and coach by helping your subordinates grow and develop in their own careers. Encourage others to engage in random acts of kindness. Find creative ways of surprising your customers. Focus on making bad relationships good and good relationships better. Look for new ways of reinventing the workflow in light of your company's changing needs.

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Miss One Change, Face Major Risk: The New Compliance Crisis In HR And How To Fix It

Speaker: Ann Meyers Piccirillo

From rapidly changing state-level labor laws and evolving workplace protections to new compliance expectations around pay equity and hybrid policies, HR teams are navigating a constant wave of regulatory updates. It’s not just about reacting anymore; it’s about anticipating risk, aligning stakeholders, and taking a smarter, proactive stance. In this session, we’ll cut through the noise and help you focus on what matters.

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Self-Criticism and How to Overcome It

BetterUp

Jump to section. What's self-criticism? How to identify toxic self-criticism. What are the effects of self-criticism on your mental health? 8 ways to overcome self-criticism.

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9 Mistakes To Avoid In Your Employee Recognition Program

Vantage Circle

Employee recognition should be an integral part of your company’s overall strategy. When done right, it will drive your company to the next level. But that doesn’t mean that any employee recognition program will do the trick. In fact, an ineffective program will do more harm to your business than good. Still don't believe us? Here are some statistics that show why a culture of recognition is so important: 53% of employees say they would stay longer in a company if they feel ap

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The Foundation for Digital Transformation | Accenture

Accenture: OrgDev

People are your core asset, and an agile, future-ready workforce is just as foundational to transformation as technology.

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Eric Jacobsen Blog - Untitled Article

Eric Jacobsen Blog

Equity , the book by Minal Bopaiah , is a timely guide to help leaders create more inclusive organizations using human-centered design and behavior change principles. The book is based on research and provides engaging, real-world examples for taking impactful next steps. Most important, Bopaiah explains that equity is different from equality. She shares, “ equality is when everyone has the same thing.

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Recognition Powers High-Performance — If You Do it Right

Speaker: Radhika Samant and Todd Wuestenberg

Employee recognition has often been deemed a "feel-good" initiative, tied closely to rewards. While we understand its importance, we tend to associate recognition with intangible outcomes like engagement and sentiment, rather than direct impacts on retention and high performance. In today’s workplace, the true ROI of recognition lies in its ability to regenerate tangible, business-driven results.