Help Scout Leadership
MAY 18, 2021
Sometimes customers want to talk to a live person. Maybe they’re not finding what they need in your help documentation, or they want to talk through an issue in real time, and email simply won’t cut it. Offering live support can really take your customer experience to the next level. Though phone support may be what many think of for live support, there’s another option: live chat.
Leadership Freak
MAY 21, 2021
I woke up late this morning. It caused me to reflect on the reason I get up in the first place. Commitments came to mind. Every commitment is a limitation.
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Tanveer Nasser
MAY 19, 2021
As we move to a hybrid work environment, the organizational culture we foster both internally and remotely becomes critical to what we’re able to achieve. So how can we ensure we’re creating an environment - both virtually and in-person - that inspires employees to share their ideas and insights on how we can improve what we collectively do? That’s what I’ll be discussing with my guests, Karin Hurt and David Dye, on this episode of my podcast, “Leadership Biz Cafe”.
AIHR
MAY 19, 2021
Organizational design refers to how an organization is structured to execute its strategic plan and achieve its goals. In practice, it’s not so simple because people work together to use information, materials, systems, processes, and each other to get human work done. What different types of organizational design are there? And what are each type’s advantages and disadvantages?
Speaker: Chandra McCormack, CPA, MBA, NACD.DC
Technical degrees might open doors—but it’s the soft skills that keep them open. In the face of disruption, evolving workplace dynamics, and rising expectations of leadership, soft skills like communication, emotional intelligence, and presence have become core business essentials—not nice-to-haves. Inspired by stories from her father coupled with her own career journey, seasoned executive Chandra McCormack breaks down how to lead with impact, connect with purpose, and cultivate a workplace cult
Help Scout Leadership
MAY 20, 2021
Marketing is often focused heavily (or even solely) on generating new leads and customers, but it’s important not to overlook your existing customers when creating your marketing strategies. Lincoln Murphy sums up the value that existing customers offer to growing SaaS companies: “The majority of the revenue from your relationship with a customer happens post-sale.
Leadership Freak
MAY 18, 2021
Dear Dan, I am struggling at the moment with one team member. It feels like I do so much for her and it’s never enough.
OrgDev Digest brings together the best content for management professionals from the widest variety of industry thought leaders.
Kevin Eikenberry
MAY 16, 2021
While the status quo requires no leadership, no organization wants to simply maintain the status quo. The world is changing too fast for “the way things were (or are)” to be the way the world will be. That means every leader must address and implement change. Equipping yourself and other leaders in your organization with […]. The post Helping You Lead Change appeared first on Kevin Eikenberry on Leadership & Learning.
Eric Jacobsen Blog
MAY 21, 2021
If you want to build the psychological body armor to achieve personal resilience, then the book, Stronger , is a must-read for you. That body armor consists of five factors of personal resilience : active optimism decisive action moral compass relentless tenacity interpersonal support According to the authors, these five factors of personal resilience are keys to improving your work habits and output in the workplace, and to achieving overall satisfaction from life.
Leadership Freak
MAY 17, 2021
Lousy mangers are like a rash that keeps coming back. Harter and Clifton report that spending time with their manager is the worst part of the day for employees.
Agile42
MAY 20, 2021
In Part 2 of our series on "What makes a great Product Owner?", agile42 coach Lothar Fischmann, looks at why having a Product Vision is so important for a Product Owner and what we can learn from “Shark Tank”. Continue reading Part 2: What makes a great Product Owner? at agile42.
Speaker: Jeremy York
Join us for a thought-provoking exploration of the rapidly evolving HR landscape as we examine how technological innovation, regulatory changes, talent strategies, and evolving diversity approaches are reshaping the profession. This webinar will provide HR professionals with practical insights on leveraging AI and emerging technologies while maintaining compliance in an increasingly complex regulatory environment.
Kevin Eikenberry
MAY 17, 2021
Perhaps you have never thought about yourself as responsible for change leadership. Yes, you know that change is around you. But most people think about how they will manage change for themselves and those around them. While we must manage many aspects of a change effort, that is something different than change leadership. If you […]. The post How Do You Lead Change?
AIHR
MAY 20, 2021
The benefits of an inclusive hiring process go well beyond hiring the best person for the job. In this Learning Bite, we share 7 tips for creating an inclusive hiring process. . Inclusive hiring practices improve employee retention and productivity and bring many other organizational benefits. But more importantly, they help us level the playing field for all applicants and fight against recruitment bias and any form of discrimination.
Vantage Circle
MAY 20, 2021
Anyone who has visited a restaurant or a cafe is aware of how intense the food and beverage industry can be. The hours are long, the wages low, and engagement is almost nil. These conditions made me think, what could be the reason behind it? Is the manager not treating them well? Which particular part needs development? These problems attribute to one factor—the general lack of rewards and recognition in the food and beverage industry.
Eric Jacobsen Blog
MAY 19, 2021
There are eight specific actions business leaders can take to show that they value their employees , according to Andrew Leigh , author of the book, Ethical Leadership -- Creating and Sustaining an Ethical Business Culture. Those eight behaviors are: Attention -- Pay attention to what people say to show your interest. Listen -- Make time to hear what colleagues, peers and employees have to say to show you care.
Speaker: Carolyn Clark and Miriam Connaughton
Forget predictions, let’s focus on priorities for the year and explore how to supercharge your employee experience. Join Miriam Connaughton and Carolyn Clark as they discuss key HR trends for 2025—and how to turn them into actionable strategies for your organization. In this dynamic webinar, our esteemed speakers will share expert insights and practical tips to help your employee experience adapt and thrive.
Kevin Eikenberry
MAY 18, 2021
Do you manage change? Or do you lead change? And maybe even more important: do you know the difference between the two? There is a very important distinction between these two verbs and as leaders, we must know the difference in order to be successful in our change efforts. Check out the video to learn […]. The post What Does it Mean to Lead Change?
Sweet Process
MAY 18, 2021
Featured Bonus Content: Download the FREE SOP Writing Checklist! Click Here To Download It. As a business owner, having a standard operating procedure (SOP) in your company is a no-brainer. The reason is simple. Without one, you’ll most likely find it difficult to grow or scale your business. This is because, without an SOP, your […]. The post How to Write an Effective SOP (Standard Operating Procedure) With Free Templates appeared first on SweetProcess.
Vantage Circle
MAY 19, 2021
Every year, the National Teacher Appreciation Week is celebrated in the first week of May. In 1985, the National PTA (Parent-Teacher Association) proposed to have the first week of May as Teacher Appreciation Week. The entire week is designated to appreciate and thank all the educators across the country. The event is primarily held on the first Tuesday of Teacher Appreciation Week.
AIHR
MAY 18, 2021
You can watch the AIHR Learning Bite “What is Time to Fill?” above! Time to fill is one of the most crucial recruiting metrics for any organization, irrespective of industry, size of organization, and role. What exactly does time to fill refer to? How does it differ from time to hire, and can you calculate time to fill? And what are some tactics to reduce time to fill at your organization?
Speaker: Kaitlin Ruby Carroll
Retaining top talent in 2025 means rethinking benefits. In a competitive job market, fertility benefits are more than just offerings - they are a commitment to your team’s well-being. Gain critical insights into the latest fertility benefits strategies that can help position your organization as an industry leader. Our expert will explore the unique advantages and challenges of each model, share success stories from top organizations, and offer practical strategies to make benefits decisions tha
Eric Jacobsen Blog
MAY 17, 2021
Today brings a timely and compelling book, Choosing Courage , by Jim Detert , where he shares how to increase the chance of accomplishing something positive when acting with courage at work, while decreasing negative personal consequences. You’ll learn the tangible and concrete steps to take, using a courage ladder (a personal roadmap of sorts), for how to have difficult conversations, engage in challenging situations, and embrace opportunities for courageous action in your workplace and in your
Sweet Process
MAY 17, 2021
Featured Bonus Content: Download the FREE BPM Software Pre-Purchase Quiz! Click Here To Download It. You run your business for profit. To work, you have to accomplish a task, or a multitude of them, by following a process. Processes are such a normal part of work that people hardly question their origin. Why are your […]. The post The Ultimate BPM Software Guide for Business appeared first on SweetProcess.
Vantage Circle
MAY 17, 2021
When it comes to leadership, emotional intelligence has recently become one of the hottest topics. Research also indicates that emotional intelligence has a strong impact on the engagement level of employees. We do know, however, that it is a characteristic that can be measured and improved. But what exactly is emotional intelligence, and how does it impact the way we think about leadership and employee engagement today?
Accenture: OrgDev
MAY 16, 2021
Fast-tracking the journey to future-ready operations can become a true catalyst for competitive advantage.
Speaker: Jeremy York
2024 has tested every organization, and 2025 promises no less - the warning signs are everywhere. If you’re relying on superficial approaches to diversity, you might find yourself scrambling to catch up. Thought diversity - the fuel for new ideas, fresh perspectives, and disruptive innovation - is more than a buzzword. It's a survival strategy. And if you’re not building it into your workplace culture right now , you’re heading for trouble.
Eric Jacobsen Blog
MAY 17, 2021
“Four out of five adults report feeling that they have too much to do and not enough time to do it,” reports Ashley Whillans , author of the new book, Time Smart: How to Reclaim Your Time and Live a Happier Life. “These time-poor people experience less joy each day. They laugh less. They are less healthy and less productive.” And, in one study, time stress produced a stronger negative effect on happiness than unemployment.
Sweet Process
MAY 16, 2021
During this pandemic, working from home is what it’s all about, with companies working hard to manage and maintain a positive relationship with team members. Rachel Scava talks about the struggles and advantages that come with members working remotely with Dr. Jeremy Weisz. They also discuss tips on growing your business quicker and ways to […].
Vantage Circle
MAY 15, 2021
Equity Theory helps us analyze employee motivation in terms of equality and fairness. Workplace motivation differs from employee to employee. For some employees, motivation means money, status, etc. For others, it is about doing their best and becoming the star performer. Many business leaders have invested their time to understand employee perception and theories of motivation.
High Scalability
MAY 18, 2021
Fun and Interesting Events. Since we’re all feeling the fatigue of staring at screens all year, we’re switching things up at this year’s Failover Conf ! This one-day conference will be featuring LIVE fireside chats and keynotes where you’ll be able to get your questions answered in real time. You’ll also hear from a variety of industry experts in our two panel discussions.
Speaker: Ann Meyers Piccirillo
From rapidly changing state-level labor laws and evolving workplace protections to new compliance expectations around pay equity and hybrid policies, HR teams are navigating a constant wave of regulatory updates. It’s not just about reacting anymore; it’s about anticipating risk, aligning stakeholders, and taking a smarter, proactive stance. In this session, we’ll cut through the noise and help you focus on what matters.
Eric Jacobsen Blog
MAY 15, 2021
Years ago, Entrepreneur magazine offered these timeless and valuable tips on how to give praise : Praise followed by criticism is not praise. Praise followed by praise is probably a little too much praise. Ending an expression of praise with ".and stuff" nullifies the praise. And, Make it timely. The closer the recognition is to the behavior, the more likely the behavior will be repeated.
Accenture: OrgDev
MAY 16, 2021
Fast-tracking the journey to future-ready operations can become a true catalyst for competitive advantage.
LSA Global
MAY 21, 2021
How to Communicate Better as a People Manager High performing leaders keenly understand the consequences of taking a lax approach to communication. If information does not flow effectively throughout an organization, it is hard to get work done in a way that makes sense. In fact, our organizational alignment research found that timely information flow and transparency of communication have the fourth highest correlation to higher performance. 81% of respondents who reported a high level of align
Harvard Business Review
MAY 21, 2021
Four strategies to make sure you’re measuring what matters.
Speaker: Radhika Samant and Todd Wuestenberg
Employee recognition has often been deemed a "feel-good" initiative, tied closely to rewards. While we understand its importance, we tend to associate recognition with intangible outcomes like engagement and sentiment, rather than direct impacts on retention and high performance. In today’s workplace, the true ROI of recognition lies in its ability to regenerate tangible, business-driven results.
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