Help Scout Leadership
JUNE 17, 2021
We’ve all read those great customer experience stories that make us feel awed and admiring, but some of those stand-out examples can be misleading. While they certainly jerk at the emotions and evoke a sense of wonder for the brand, they usually end up drawing attention because they are so far outside of the norm. They aren’t the typical conditions under which the company does business.
Kevin Eikenberry
JUNE 15, 2021
Accountability is one of those words that everyone has thoughts and feelings about. I’ve been known to call it the longest 4 letter word in the dictionary. And when I am asked to define or describe it in my workshops and coaching sessions, I can do so with one word. Find out my simple definition […]. The post Simplifying Accountability – Remarkable TV appeared first on Kevin Eikenberry on Leadership & Learning.
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Nir Eyal
JUNE 13, 2021
The post What Is Motivation? You’ve Probably Been Thinking About It All Wrong appeared first on Nir and Far.
AIHR
JUNE 15, 2021
In its original use, compa ratio (or comp ratio, or compensation ratio) is a simple formula designed to compare an individual’s actual salary to the midpoint of a defined salary range. Over the past few decades, HR and compensation professionals have found many more ways to use it. As a result, it has probably become the most helpful ratio in pay and compensation analysis.
Speaker: Kaitlin Ruby Carroll
Retaining top talent in 2025 means rethinking benefits. In a competitive job market, fertility benefits are more than just offerings - they are a commitment to your team’s well-being. Gain critical insights into the latest fertility benefits strategies that can help position your organization as an industry leader. Our expert will explore the unique advantages and challenges of each model, share success stories from top organizations, and offer practical strategies to make benefits decisions tha
Help Scout Leadership
JUNE 15, 2021
Many want to draw strict boundaries around customer experience and customer success, but I find it much more satisfying to live inside the spectrum rather than at the edges. I see customer experience and customer success as flavors inside the same ice cream parlor of treating the customer well. If you’re doing it right, you’re delivering a great experience that helps them successfully use your product or service.
Kevin Eikenberry
JUNE 13, 2021
When an individual chooses to be accountable, they will be more committed and ultimately get better results. When a team has a culture and expectation of mutual accountability, it supercharges success, confidence, and results. The culture creates a sense of meaning and purpose for all involved. Leaders creating a culture of accountability get the best […].
OrgDev Digest brings together the best content for management professionals from the widest variety of industry thought leaders.
Leadership Freak
JUNE 14, 2021
Those who make the plan make the plan work. But when leaders make the plan, they encounter skepticism, reluctance or resistance.
Vantage Circle
JUNE 17, 2021
The usual understanding of success at work revolves around these basic career assumptions- a six-figure salary, getting to the top of the corporate ladder- winning promotion after promotion, and having a cozy, corner office. But employee attitudes , desires, and demands have changed over time. For example, personal lives have become an important consideration while deciding on careers now.
Kevin Eikenberry
JUNE 14, 2021
I’ve often said that accountability is the longest four-letter word in business. Not because I think it is a dirty word – quite the opposite – but that is how many see it. The problem isn’t the word or the spelling, but the understanding of what accountability means and how valuable it is to all […]. The post What Accountability Means appeared first on Kevin Eikenberry on Leadership & Learning.
Sweet Process
JUNE 18, 2021
Featured Bonus Content: Download the 11-step Offboarding Process Checklist! Click Here To Download It. Messy endings can kill the strongest bonds, and employee-employer relationships are no different. Your employee is an asset to your company even when they don’t work for you anymore: After they leave, they can become your brand’s supporter or adversary, a […].
Speaker: Jeremy York
2024 has tested every organization, and 2025 promises no less - the warning signs are everywhere. If you’re relying on superficial approaches to diversity, you might find yourself scrambling to catch up. Thought diversity - the fuel for new ideas, fresh perspectives, and disruptive innovation - is more than a buzzword. It's a survival strategy. And if you’re not building it into your workplace culture right now , you’re heading for trouble.
Leadership Freak
JUNE 16, 2021
We passively accept the manipulative lies advertisers use to get our money. “Open a Coke, open happiness.” “Wheaties, breakfast of champions.” “All Natural … All Burger” Carl’s Jr.
Vantage Circle
JUNE 18, 2021
An effective performance management system starts with the appropriate performance planning. It’s like planning the schedule before heading out for a road trip. You need to list down your basic requirements and then make the necessary preparations. It’s unlikely that you’ll have a successful trip if you don’t plan ahead. The same goes for planning out your organizations’ performance management structure.
Mike Griffiths
JUNE 18, 2021
Last month I did a 20-minute overview of my new Beyond Agile book for the Washington D.C. Lean-Agile MeetUp group hosted by Sanjiv Augustine. I outline how Beyond Agile grew from studying high-performing teams and trying to distill what they did differently than most other teams. In the video, I cover Agile Myopia, Buffet Syndrome and the need to drop agile processes when they no longer bring enough value to warrant their use.
Sweet Process
JUNE 18, 2021
A collection of documents on Coronavirus Policies and Procedures are listed here for easy access. We categorized them into a clickable content table. Please feel free to read or download at your convenience. There are both embeds and download links In view of the worldwide situation, at SweetProcess we would like to make the life […]. The post Coronavirus Policies and Procedures for Hospitals appeared first on SweetProcess.
Speaker: Radhika Samant and Todd Wuestenberg
Employee recognition has often been deemed a "feel-good" initiative, tied closely to rewards. While we understand its importance, we tend to associate recognition with intangible outcomes like engagement and sentiment, rather than direct impacts on retention and high performance. In today’s workplace, the true ROI of recognition lies in its ability to regenerate tangible, business-driven results.
Leadership Freak
JUNE 18, 2021
Everyone on the team has experience leading, but one member doesn’t have technical knowledge. She was hired for character, attitude, and leadership skill.
Walk Me
JUNE 17, 2021
Your vendor offboarding checklist should include all of the key action steps to take when ending a vendor contract. In this post, we’ll look at what vendor offboarding is, why it is important, and what to include in your vendor offboarding checklist. What Is Vendor Offboarding? Vendor offboarding is the final stage in the vendor life cycle management process.
Vantage Circle
JUNE 16, 2021
A Complete Guide To Employee Recognition. This is the ultimate guide to employee recognition for business leaders. Here, you'll learn: What employee recognition is. Why it matters. Build an effective recognition program. I’ll also introduce you to a new framework you can use to improve your recognition programs. Employees are arguably the most important assets for a company.
Sweet Process
JUNE 17, 2021
Featured Bonus Content: Download the FREE Tribal Knowledge Checklist! Click Here To Download It. The term “tribal knowledge” is known to everyone. Probably not in those actual words, but we’ve all experienced it in our everyday lives at one point or the other. Think about a grandma’s mouth-watering apple pie. No one, absolutely no one […].
Speaker: Miriam Connaughton and Donald Knight
As organizations scale, keeping employees connected, engaged, and productive can seem like a monumental task. But what if AI could help you do all of this and more? AI has the power to help, but the key is implementing it in a way that enhances, rather than replaces, human connection. Join us for an exploration into how industry trailblazers are using AI to transform employee experience at scale while addressing both the potential and the pitfalls.
Leadership Freak
JUNE 17, 2021
Defensiveness makes you a turtle or a tiger. Sometimes you hide your little turtle head. Other times you bare tiger teeth.
Walk Me
JUNE 16, 2021
In this post, we’ll cover some of the most important offboarding interview questions to ask when employees depart the organization. Asking the right questions, after all, is necessary if you want to obtain useful information from employees. 7 Offboarding Interview Questions to Ask Departing Employees. Before coming up with a list of questions to ask when employees leave the company, it is important to understand the purpose of exit interviews – only then can you ask questions that can add real v
Vantage Circle
JUNE 15, 2021
The pandemic overshadowed the global progress that industries made over the last decade. But it also fast-paced the digital transformation in a short period of time. With ongoing changes globally and the implementation of work from home policies followed by unprecedented shutdowns everywhere, the current market has seen its ups and downs. While the adaptation is still an ongoing process, two fields have established their dominance between all the chaos: people management and employee engagement.
Sweet Process
JUNE 14, 2021
Strategic planning is the identification and achievement of long-term overall aims and interests. Unfortunately, most businesses fail to achieve their set goals when certain factors of strategic planning aren’t handled properly. On today’s episode of the Process Breakdown Podcast with Dr. Jeremy Weisz, the guest speaker, Joan Rosal, shares seven factors that affect strategic planning […].
Speaker: Andrea Wuchiski
In an era where a workforce spans multiple generations, HR managers and Total Rewards leaders face the unique challenge of designing benefits packages that cater to diverse employee needs. This session will delve into how comprehensive fertility benefits can bridge generational gaps, support employees’ health, and enhance workplace satisfaction. Join us for an insightful session that highlights the strategic importance of fertility benefits in today’s competitive job market.
Leadership Freak
JUNE 15, 2021
We don’t wake up thinking, “I want to live an inconsequential life.” But we don’t wake up thinking, “I want to live a meaningful life,” either.
Walk Me
JUNE 15, 2021
Intelligent automation for HR can benefit the HR professional in a number of ways, from streamlining workflows to increasing productivity to reducing costs. But to adopt the technologies in this emerging field, it is first necessary to understand what intelligent automation is, what it isn’t, and how it can be used. The Present and Future of Intelligent Automation for HR.
Accenture
JUNE 16, 2021
Accenture announced as a Leader in the Everest Group Financial Crime and Compliance Operations – Services PEAK Matrix, 2021.
Sweet Process
JUNE 13, 2021
Featured Bonus Content: Download the 53 FREE Policy and Procedure Templates! Click Here To Download It. Every business that does its activities without a clear pathway will struggle to grow. Their employees wouldn’t know the right method to get things done. That’s why in your organization, you should have a document that clearly shows how […].
Speaker: Hanh Nguyen
In today’s ever-changing world, HR professionals often find themselves juggling conflicting priorities - especially when external factors seem out of their control. As we traverse the unpredictable waters of the current political and economic landscape, we find ourselves at a crossroads. For HR leaders, understanding how these external forces shape our diversity, equity, and inclusion efforts is crucial.
Wendy Hirsch
JUNE 15, 2021
"The problem is not the problem. The problem is how you think about the problem." —Paul Watzlawick I’ve spent most of my career involved in organizational strategy, where the prevailing adage is: Strategy is about making choices. We will do this, but we won’t do that. We’ll play here, but not there. In strategy, and often in organizations generally, we demand that leaders make clear decisions.
Walk Me
JUNE 14, 2021
What is agile methodology and how can it generate value for your business? In this post, we’ll answer these questions, plus we’ll look at: Examples of agile methods in business The pros and cons of agile Why agile has become so popular. To start off, let’s get a clear definition of what agile is. What Is Agile Methodology? Agile is a mindset and a set of business principles built around responsiveness to change, customers, users, and stakeholders.
LSA Global
JUNE 18, 2021
Inspiring Change Once you have made the decision that organizational change is necessary for your team to survive and thrive, you need to communicate change in a way that engages your workforce. As you well know, change can be guided by leaders but cannot be accomplished without the active and aligned efforts and support of all stakeholders. And any change requires more than just simple persuasion.
Accenture
JUNE 16, 2021
Accenture announced as a Leader in the Everest Group Financial Crime and Compliance Operations – Services PEAK Matrix, 2021.
Speaker: Radhika Samant and Adri Glover
The world of work has fundamentally changed. The series of waves that the pandemic began have rippled through the Great Resignation, quiet quitting, the Great Regret, and other eloquent phrases that boil down to the same thing: people aren’t engaged at work or enabled to perform at their best. The truth is that engagement and enablement is more important than ever, but how we do it is the critical differentiator for many organizations.
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