Help Scout Leadership
JUNE 17, 2021
We’ve all read those great customer experience stories that make us feel awed and admiring, but some of those stand-out examples can be misleading. While they certainly jerk at the emotions and evoke a sense of wonder for the brand, they usually end up drawing attention because they are so far outside of the norm. They aren’t the typical conditions under which the company does business.
Leadership Freak
JUNE 14, 2021
Those who make the plan make the plan work. But when leaders make the plan, they encounter skepticism, reluctance or resistance.
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Nir Eyal
JUNE 13, 2021
The post What Is Motivation? You’ve Probably Been Thinking About It All Wrong appeared first on Nir and Far.
AIHR
JUNE 14, 2021
Job dissatisfaction has a negative impact on your organization’s performance. So how do you spot the signs, and how do you overcome the causes of job dissatisfaction at your workplace? This article walks you through it. Contents What is job dissatisfaction? Signs of job dissatisfaction in the workplace How job dissatisfaction affects your organization 8 common causes of job dissatisfaction and ways to address them.
Speaker: Chandra McCormack, CPA, MBA, NACD.DC
Technical degrees might open doors—but it’s the soft skills that keep them open. In the face of disruption, evolving workplace dynamics, and rising expectations of leadership, soft skills like communication, emotional intelligence, and presence have become core business essentials—not nice-to-haves. Inspired by stories from her father coupled with her own career journey, seasoned executive Chandra McCormack breaks down how to lead with impact, connect with purpose, and cultivate a workplace cult
Help Scout Leadership
JUNE 15, 2021
Many want to draw strict boundaries around customer experience and customer success, but I find it much more satisfying to live inside the spectrum rather than at the edges. I see customer experience and customer success as flavors inside the same ice cream parlor of treating the customer well. If you’re doing it right, you’re delivering a great experience that helps them successfully use your product or service.
Leadership Freak
JUNE 18, 2021
Everyone on the team has experience leading, but one member doesn’t have technical knowledge. She was hired for character, attitude, and leadership skill.
OrgDev Digest brings together the best content for management professionals from the widest variety of industry thought leaders.
AIHR
JUNE 15, 2021
In its original use, compa ratio (or comp ratio, or compensation ratio) is a simple formula designed to compare an individual’s actual salary to the midpoint of a defined salary range. Over the past few decades, HR and compensation professionals have found many more ways to use it. As a result, it has probably become the most helpful ratio in pay and compensation analysis.
Tanveer Nasser
JUNE 16, 2021
Next month marks the 10th year that I’ve been doing my podcast “Leadership Biz Cafe”, something that I started as an excuse to talk with some fascinating people about leadership and which has since become one of the most popular leadership podcasts out there. Although I didn’t make any plans to celebrate this milestone, I’m delighted that I’ve been able to welcome such incredible guests as Tom Peters and now with this episode, another one of my leadership heroes, Jim Kouzes.
Leadership Freak
JUNE 17, 2021
Defensiveness makes you a turtle or a tiger. Sometimes you hide your little turtle head. Other times you bare tiger teeth.
Kevin Eikenberry
JUNE 13, 2021
When an individual chooses to be accountable, they will be more committed and ultimately get better results. When a team has a culture and expectation of mutual accountability, it supercharges success, confidence, and results. The culture creates a sense of meaning and purpose for all involved. Leaders creating a culture of accountability get the best […].
Speaker: Jeremy York
Join us for a thought-provoking exploration of the rapidly evolving HR landscape as we examine how technological innovation, regulatory changes, talent strategies, and evolving diversity approaches are reshaping the profession. This webinar will provide HR professionals with practical insights on leveraging AI and emerging technologies while maintaining compliance in an increasingly complex regulatory environment.
Eric Jacobsen Blog
JUNE 17, 2021
The following statements from author Scott Wintrip convinced me to read his book, High Velocity Hiring: How To Hire Top Talent In An Instant : "Hiring is broken. There's a new way to hire that's faster, efficient, and effective. Instead of waiting for the right person to show up, the new way to hire is to wait for the right job to show up. Instead of waiting until a seat is empty to search for talent, the new way of hiring starts the talent search before that job opens.
AIHR
JUNE 16, 2021
What is one way that the HR function can become more strategic in its approach? To help business owners implement more strategic HR tactics, we asked other HR strategists and business leaders this question for their best tips. From focusing on data to investing in automation, there are several strategies that may help you implement more strategic approaches to HR for years to come. .
Leadership Freak
JUNE 16, 2021
We passively accept the manipulative lies advertisers use to get our money. “Open a Coke, open happiness.” “Wheaties, breakfast of champions.” “All Natural … All Burger” Carl’s Jr.
Kevin Eikenberry
JUNE 14, 2021
I’ve often said that accountability is the longest four-letter word in business. Not because I think it is a dirty word – quite the opposite – but that is how many see it. The problem isn’t the word or the spelling, but the understanding of what accountability means and how valuable it is to all […]. The post What Accountability Means appeared first on Kevin Eikenberry on Leadership & Learning.
Speaker: Carolyn Clark and Miriam Connaughton
Forget predictions, let’s focus on priorities for the year and explore how to supercharge your employee experience. Join Miriam Connaughton and Carolyn Clark as they discuss key HR trends for 2025—and how to turn them into actionable strategies for your organization. In this dynamic webinar, our esteemed speakers will share expert insights and practical tips to help your employee experience adapt and thrive.
Vantage Circle
JUNE 17, 2021
The usual understanding of success at work revolves around these basic career assumptions- a six-figure salary, getting to the top of the corporate ladder- winning promotion after promotion, and having a cozy, corner office. But employee attitudes , desires, and demands have changed over time. For example, personal lives have become an important consideration while deciding on careers now.
Sweet Process
JUNE 18, 2021
Featured Bonus Content: Download the 11-step Offboarding Process Checklist! Click Here To Download It. Messy endings can kill the strongest bonds, and employee-employer relationships are no different. Your employee is an asset to your company even when they don’t work for you anymore: After they leave, they can become your brand’s supporter or adversary, a […].
Leadership Freak
JUNE 15, 2021
We don’t wake up thinking, “I want to live an inconsequential life.” But we don’t wake up thinking, “I want to live a meaningful life,” either.
Mike Griffiths
JUNE 18, 2021
Last month I did a 20-minute overview of my new Beyond Agile book for the Washington D.C. Lean-Agile MeetUp group hosted by Sanjiv Augustine. I outline how Beyond Agile grew from studying high-performing teams and trying to distill what they did differently than most other teams. In the video, I cover Agile Myopia, Buffet Syndrome and the need to drop agile processes when they no longer bring enough value to warrant their use.
Speaker: Kaitlin Ruby Carroll
Retaining top talent in 2025 means rethinking benefits. In a competitive job market, fertility benefits are more than just offerings - they are a commitment to your team’s well-being. Gain critical insights into the latest fertility benefits strategies that can help position your organization as an industry leader. Our expert will explore the unique advantages and challenges of each model, share success stories from top organizations, and offer practical strategies to make benefits decisions tha
Vantage Circle
JUNE 18, 2021
An effective performance management system starts with the appropriate performance planning. It’s like planning the schedule before heading out for a road trip. You need to list down your basic requirements and then make the necessary preparations. It’s unlikely that you’ll have a successful trip if you don’t plan ahead. The same goes for planning out your organizations’ performance management structure.
Sweet Process
JUNE 18, 2021
A collection of documents on Coronavirus Policies and Procedures are listed here for easy access. We categorized them into a clickable content table. Please feel free to read or download at your convenience. There are both embeds and download links In view of the worldwide situation, at SweetProcess we would like to make the life […]. The post Coronavirus Policies and Procedures for Hospitals appeared first on SweetProcess.
Walk Me
JUNE 17, 2021
Your vendor offboarding checklist should include all of the key action steps to take when ending a vendor contract. In this post, we’ll look at what vendor offboarding is, why it is important, and what to include in your vendor offboarding checklist. What Is Vendor Offboarding? Vendor offboarding is the final stage in the vendor life cycle management process.
Accenture: OrgDev
JUNE 16, 2021
Accenture announced as a Leader in the Everest Group Financial Crime and Compliance Operations – Services PEAK Matrix, 2021.
Speaker: Jeremy York
2024 has tested every organization, and 2025 promises no less - the warning signs are everywhere. If you’re relying on superficial approaches to diversity, you might find yourself scrambling to catch up. Thought diversity - the fuel for new ideas, fresh perspectives, and disruptive innovation - is more than a buzzword. It's a survival strategy. And if you’re not building it into your workplace culture right now , you’re heading for trouble.
Eric Jacobsen Blog
JUNE 16, 2021
"Questions help us break down barriers, discover secrets, solve puzzles, and imagine new ways of doing things, But few of us know how to question in a methodical way," explains Frank Sesno , Emmy-award-winning journalist, and author of the book, Ask More. Sesno's book teaches readers how the power of questions: Opens doors Uncovers Solutions Sparks Change More specifically, he reveals: The power and payoff of targeted diagnostic questions.
Sweet Process
JUNE 17, 2021
Featured Bonus Content: Download the FREE Tribal Knowledge Checklist! Click Here To Download It. The term “tribal knowledge” is known to everyone. Probably not in those actual words, but we’ve all experienced it in our everyday lives at one point or the other. Think about a grandma’s mouth-watering apple pie. No one, absolutely no one […].
Walk Me
JUNE 16, 2021
In this post, we’ll cover some of the most important offboarding interview questions to ask when employees depart the organization. Asking the right questions, after all, is necessary if you want to obtain useful information from employees. 7 Offboarding Interview Questions to Ask Departing Employees. Before coming up with a list of questions to ask when employees leave the company, it is important to understand the purpose of exit interviews – only then can you ask questions that can add real v
Vantage Circle
JUNE 16, 2021
A Complete Guide To Employee Recognition. This is the ultimate guide to employee recognition for business leaders. Here, you'll learn: What employee recognition is. Why it matters. Build an effective recognition program. I’ll also introduce you to a new framework you can use to improve your recognition programs. Employees are arguably the most important assets for a company.
Speaker: Ann Meyers Piccirillo
From rapidly changing state-level labor laws and evolving workplace protections to new compliance expectations around pay equity and hybrid policies, HR teams are navigating a constant wave of regulatory updates. It’s not just about reacting anymore; it’s about anticipating risk, aligning stakeholders, and taking a smarter, proactive stance. In this session, we’ll cut through the noise and help you focus on what matters.
Eric Jacobsen Blog
JUNE 13, 2021
Here are the 12 golden rules of effective communication from Paul Falcone , as highlighted in his book, 2600 Phrases for Setting Effective Performance Goals. Always remember to: Recognize achievements and accomplishments often. Celebrate success. Deliver bad news quickly, constructively, and in a spirit of professional development. Praise in public, censure in private.
Sweet Process
JUNE 14, 2021
Strategic planning is the identification and achievement of long-term overall aims and interests. Unfortunately, most businesses fail to achieve their set goals when certain factors of strategic planning aren’t handled properly. On today’s episode of the Process Breakdown Podcast with Dr. Jeremy Weisz, the guest speaker, Joan Rosal, shares seven factors that affect strategic planning […].
Walk Me
JUNE 15, 2021
Intelligent automation for HR can benefit the HR professional in a number of ways, from streamlining workflows to increasing productivity to reducing costs. But to adopt the technologies in this emerging field, it is first necessary to understand what intelligent automation is, what it isn’t, and how it can be used. The Present and Future of Intelligent Automation for HR.
Vantage Circle
JUNE 15, 2021
The pandemic overshadowed the global progress that industries made over the last decade. But it also fast-paced the digital transformation in a short period of time. With ongoing changes globally and the implementation of work from home policies followed by unprecedented shutdowns everywhere, the current market has seen its ups and downs. While the adaptation is still an ongoing process, two fields have established their dominance between all the chaos: people management and employee engagement.
Speaker: Radhika Samant and Todd Wuestenberg
Employee recognition has often been deemed a "feel-good" initiative, tied closely to rewards. While we understand its importance, we tend to associate recognition with intangible outcomes like engagement and sentiment, rather than direct impacts on retention and high performance. In today’s workplace, the true ROI of recognition lies in its ability to regenerate tangible, business-driven results.
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