Help Scout Leadership

JULY 13, 2021

Sometimes the customer service teams who are supposed to be solving problems somehow manage to make them so much worse instead. These are their stories — along with some tips to help you avoid ending up on this list next time we update it! 1. Running from responsibility The root of many terrible customer experiences is a company that is happy to collect money from a transaction but not to accept responsibility when things go wrong.

Balance Sheet 137

Balance Sheet Energy Media Accounts 137

Kevin Eikenberry

JULY 13, 2021

Do you have friends at work? According to a survey at Olivet Nazarene University, 82% said they do and in fact, on average they had 5 friends at work. 29% would even describe one as a best friend. So, it’s likely that your answer to the question I posed above was yes. And when I […]. The post Do You Have Friends at Work? – Remarkable TV appeared first on Kevin Eikenberry on Leadership & Learning.

121

121

Nir Eyal

JULY 11, 2021

The post Timeboxing: The Most Powerful Time Management Technique You’re Probably Not Using appeared first on Nir and Far.

Manager 145

Manager 145

AIHR

JULY 13, 2021

In many cultures, people don’t talk openly about their pay, but it’s the most important reason people take and leave jobs. Organizations need to make sure that they’re paying their employees correctly and on time and comply with employment laws and payroll regulations. If you don’t have your payroll in order, you won’t have a company much longer.

Banking 96

Banking Insurance Human Resources Compensation 96

Speaker: Kaitlin Ruby Carroll

Retaining top talent in 2025 means rethinking benefits. In a competitive job market, fertility benefits are more than just offerings - they are a commitment to your team’s well-being. Gain critical insights into the latest fertility benefits strategies that can help position your organization as an industry leader. Our expert will explore the unique advantages and challenges of each model, share success stories from top organizations, and offer practical strategies to make benefits decisions tha

Benefits

Help Scout Leadership

JULY 15, 2021

When thinking about education, most of us tend to think only about teachers and other administrative staff — frontline workers, so to speak. It makes sense; frontline educators are incredibly important and often underappreciated. In reality, the education ecosystem is like an iceberg: What you see is just a small fraction of the whole. In order for frontline educators to do their jobs successfully, they need access to things like books, software, and various other supplies.

Education 116

Education Staffing Administration Compliance 116

Kevin Eikenberry

JULY 11, 2021

Business and organizational life is a human activity. To think that we can succeed alone without connections to and working relationships with others is folly. Personal productivity and technical expertise are not enough. Research shows (and our experience proves) that the most successful people are good at building and nurturing strong working relationships.

94

94

Leadership Freak

JULY 12, 2021

I haven’t had a warm shower in more than seven months. If you’re counting, it’s 226 days, but whose counting. The water I use is 54 degrees Fahrenheit, 12.2 degrees Celsius.

75

75

Agile42

JULY 13, 2021

agile42 coach, Michéle Twomey, kicks off this two-part series on "Human Factors in Agile Transformations". In this video interview, Michéle gives us her take on Gerald M. Weinberg's statement: “all problems are people problems”. She also delves into what human factors one needs to consider in agile transformations as well as her sources of inspiration in her own journey of understanding human factors.

64

64

Kevin Eikenberry

JULY 12, 2021

Friends at work. Is that a good idea? What about as a leader? In working with groups of leaders for thirty years, I know this question will always create a variety of opinions, some pretty strongly held on both sides of the fence. Let’s unpack the question and give you some clearer direction. But first […]. The post Is It Wise to Have Friends at Work?

88

88

Sweet Process

JULY 16, 2021

Fresh perspective, new look, or external feedback on things is always good. On this episode of the Process Breakdown Podcast, guest speaker Mr. Rhys Green and host John Corcoran discuss how looking with a fresh perspective can transform things. They recapped Mr. Green’s time at various companies where, as the newcomer he often brought new […].

Sales 52

Sales Sales 52

Speaker: Jeremy York

2024 has tested every organization, and 2025 promises no less - the warning signs are everywhere. If you’re relying on superficial approaches to diversity, you might find yourself scrambling to catch up. Thought diversity - the fuel for new ideas, fresh perspectives, and disruptive innovation - is more than a buzzword. It's a survival strategy. And if you’re not building it into your workplace culture right now , you’re heading for trouble.

Diversity

Leadership Freak

JULY 14, 2021

Where would we be without curiosity? Curiosity is: Enthusiastic “not knowing”. Willingness to be wrong. Drive to make sense of things. Delight in surprises. Dissatisfaction with the status quo.

Benefits 75

Benefits 75

Vantage Circle

JULY 15, 2021

Any company that wants to succeed in today's world must invest in organizational development. Any company can gain a competitive advantage when its leaders understand how to maximize its potential. But, a lack of understanding on how to use it might stifle business growth. To remain relevant in today's time, companies must stay ahead of the curve. This calls for business leaders to focus on particular tasks, such as: Improving the management process.

Organizational Development 52

Organizational Development Performance Management Organizational Change Implementation 52

Walk Me

JULY 15, 2021

How has conflict a management changed in today’s virtual workplace? In the era of remote work , where employees are socially removed from one another and all communication is digital, managers must rethink the way they manage conflict and workplace disruptions. Under normal circumstances, managers can mediate disputes and conflicts in the same room with all parties present.

Manager 52

Manager Workflows Project Management Change Management 52

Sweet Process

JULY 15, 2021

Featured Bonus Content: Download the FREE Virtual Team Management & Evaluation Blueprint! Download this FREE checklist of the processes, tools, and even mindsets, as well as team-building activities, that might be best suited to your team’s strengths. Click Here To Download It. Working with a remote team should go beyond shared projects, meeting company objectives […].

Team Management 52

Team Management Manager 52

Speaker: Radhika Samant and Todd Wuestenberg

Employee recognition has often been deemed a "feel-good" initiative, tied closely to rewards. While we understand its importance, we tend to associate recognition with intangible outcomes like engagement and sentiment, rather than direct impacts on retention and high performance. In today’s workplace, the true ROI of recognition lies in its ability to regenerate tangible, business-driven results.

Retention

Leadership Freak

JULY 15, 2021

Inexperience is a state of opposites. In some, inexperience is caution, doubt, and paralysis. In others, inexperience is naïve boldness. The disadvantage of inexperience is also its advantage – ignorance. Inexperience: #1.

75

75

Agile42

JULY 13, 2021

agile42 coach, Michéle Twomey, kicks off this two-part series on "Human Factors in Agile Transformations". In this video interview, Michéle gives us her take on Gerald M. Weinberg's statement: “all problems are people problems”. She also delves into what human factors one needs to consider in agile transformations as well as her sources of inspiration in her own journey of understanding human factors.

52

52

Vantage Circle

JULY 14, 2021

Success begins with self-discipline. ~ Sunday Adelaja. Many important characteristics contribute to a person's success and happiness. But only one generates long-term success in all areas of life: self-discipline. Setting and achieving goals is one of the most vital attributes in life. Let's take a well-known example. To maintain a good lifestyle, you must exercise regularly, lose weight if necessary.

Manager 52

Manager Implementation Media Benefits 52

Sweet Process

JULY 13, 2021

Not your average SEO tool, Google Trends is one of the handiest tools out there, especially for those with eCommerce websites. It can help with anything from finding new products to sell and getting on top of the latest content trends to exploring new niches to expand to and even edging out competitors by monitoring […]. The post What You Need to Know About Google Trends to Grow Your Business appeared first on SweetProcess.

eCommerce 52

eCommerce 52

Speaker: Miriam Connaughton and Donald Knight

As organizations scale, keeping employees connected, engaged, and productive can seem like a monumental task. But what if AI could help you do all of this and more? AI has the power to help, but the key is implementing it in a way that enhances, rather than replaces, human connection. Join us for an exploration into how industry trailblazers are using AI to transform employee experience at scale while addressing both the potential and the pitfalls.

Scaling

Leadership Freak

JULY 13, 2021

Living without purpose is easy; just run around doing stuff as fast as you can. Turbulence, opportunity, and too much to do are the perfect environment for doing machines.

75

75

LSA Global

JULY 16, 2021

Do the Math Trying to define high performing sales territories that are balanced, and consistently high producing is the source of many a sales manager’s headaches. There are so many ways to slice and dice sales territories but, however you do it, there is one constant – it should reflect real data. You should not rely on gut instinct. Analyze the data in a way that makes sense for your sales strategy, sales culture, sales team, competition, and customer base.

Sales 36

Sales Sales Accounts Sales Management 36

Vantage Circle

JULY 13, 2021

A Comprehensive Guide to Total Rewards (And How to Master It). This hands-on guide on Total Rewards will unveil the core fundamental areas and give a solid foundation for your Total Rewards strategy. In this article, you will learn: What are your employees looking for through their Total Rewards Strategy. How to approach a Total Rewards Strategy that ensures benefits for both employees and employers.

Compensation 52

Compensation Benefits Employee Engagement Retention 52

Sweet Process

JULY 13, 2021

Image Source: Pixabay When you run your own business, there are few things more important than being prepared, whether that be for an upcoming financial investment or a completely unexpected bump in the road. This will reduce your risk in a variety of areas and, in turn, help to assure the long-term success of your […]. The post How To Overcome Risks In Business Entrepreneurship appeared first on SweetProcess.

52

52

Speaker: Andrea Wuchiski

In an era where a workforce spans multiple generations, HR managers and Total Rewards leaders face the unique challenge of designing benefits packages that cater to diverse employee needs. This session will delve into how comprehensive fertility benefits can bridge generational gaps, support employees’ health, and enhance workplace satisfaction. Join us for an insightful session that highlights the strategic importance of fertility benefits in today’s competitive job market.

Benefits

Leadership Freak

JULY 16, 2021

I’m a huge fan of leadership walk-abouts. But if you’re a lousy leader, just stay in your office and keep doing the “important” work you think you’re doing.

71

71

LSA Global

JULY 12, 2021

How Do You Tell a Buyer They are Wrong in a Way That Makes Sense? Here are 3 options when your buyer is wrong or misinformed in a way that is hindering your sale. Which approach is the most effective? Present the information to them visually in a chart or graph Persuade them with words Persuade them with words and incorporate some flattering language.

Sales 36

Sales Sales 36

Vantage Circle

JULY 13, 2021

Persons with disabilities deserve the same rights and privileges as any other person, including the opportunity to join the workforce without barriers whatsoever. As an employer, you cannot discriminate against persons with disabilities. That is unlawful and also downright inhumane. Moreover, it can get you in trouble with the Equal Employment Opportunity Commission (EEOC).

Inclusion 52

Inclusion Software Human Resources Benefits 52

Sweet Process

JULY 13, 2021

Image credit: EngageSelling The COVID-19 pandemic has drastically transformed the way work is being done all over the world, particularly in the regions hardest hit by the virus. Businesses, commercial offices, basic services, and even government offices had to switch to a different work environment all of a sudden. Although there are still some essential […].

Government 52

Government 52

Speaker: Hanh Nguyen

In today’s ever-changing world, HR professionals often find themselves juggling conflicting priorities - especially when external factors seem out of their control. As we traverse the unpredictable waters of the current political and economic landscape, we find ourselves at a crossroads. For HR leaders, understanding how these external forces shape our diversity, equity, and inclusion efforts is crucial.

Inclusion

Vantage Circle

JULY 12, 2021

Corporate culture has received a lot of attention lately — people are looking for ways to improve the overall experience at work. Let's know know more about what beliefs and employee behaviors determine corporate culture, what influences it, and how we can develop our culture more organically. In this podcast, Steve Simpson explains the correlation between corporate culture and Unwritten Ground Rules (UGRs), a term that was coined by himself.

Employee Engagement 52

Employee Engagement Education Manager 52

Sweet Process

JULY 11, 2021

One who specializes in a craft to a point of excellence at executing that craft is labeled an expert. Time and devotion are what it takes to become an expert. In these times of technology and automation, experts may seem to not be much of a necessity, making the decision companies must make to hire […]. The post The Relevance of Experts in a Technologically Evolving World appeared first on SweetProcess.

52

52

LSA Global

JULY 12, 2021

As You Consider Organizational Change In order to survive and thrive, it is often necessary to change mindsets, behaviors, attitudes, processes, skills, offerings, market approaches, or maybe all of the above. But as you consider organizational change, be forewarned – change management consulting experts report that you have to get the first 90 days of change right.

Organizational Change 36

Organizational Change Change Management Implementation Revenue 36

Vantage Circle

JULY 16, 2021

Definition Of Blue-Collar Workers With Examples. The term "blue-collar" refers to a type of service where jobs are often manually labored, waged, or salaried. In most cases, blue-collar workers do not require any formal education or skills. A lot of these jobs are building or maintaining something physically. It involves-. However, this job role has evolved.

Education 59

Education Marketing Human Resources Operations 59

Speaker: Radhika Samant and Adri Glover

The world of work has fundamentally changed. The series of waves that the pandemic began have rippled through the Great Resignation, quiet quitting, the Great Regret, and other eloquent phrases that boil down to the same thing: people aren’t engaged at work or enabled to perform at their best. The truth is that engagement and enablement is more important than ever, but how we do it is the critical differentiator for many organizations.

Performance Management