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Sometimes the customer service teams who are supposed to be solving problems somehow manage to make them so much worse instead. These are their stories — along with some tips to help you avoid ending up on this list next time we update it! 1. Running from responsibility The root of many terrible customer experiences is a company that is happy to collect money from a transaction but not to accept responsibility when things go wrong.
I’m a huge fan of leadership walk-abouts. But if you’re a lousy leader, just stay in your office and keep doing the “important” work you think you’re doing.
Do you have friends at work? According to a survey at Olivet Nazarene University, 82% said they do and in fact, on average they had 5 friends at work. 29% would even describe one as a best friend. So, it’s likely that your answer to the question I posed above was yes. And when I […]. The post Do You Have Friends at Work? – Remarkable TV appeared first on Kevin Eikenberry on Leadership & Learning.
Technical degrees might open doors—but it’s the soft skills that keep them open. In the face of disruption, evolving workplace dynamics, and rising expectations of leadership, soft skills like communication, emotional intelligence, and presence have become core business essentials—not nice-to-haves. Inspired by stories from her father coupled with her own career journey, seasoned executive Chandra McCormack breaks down how to lead with impact, connect with purpose, and cultivate a workplace cult
When thinking about education, most of us tend to think only about teachers and other administrative staff — frontline workers, so to speak. It makes sense; frontline educators are incredibly important and often underappreciated. In reality, the education ecosystem is like an iceberg: What you see is just a small fraction of the whole. In order for frontline educators to do their jobs successfully, they need access to things like books, software, and various other supplies.
Inexperience is a state of opposites. In some, inexperience is caution, doubt, and paralysis. In others, inexperience is naïve boldness. The disadvantage of inexperience is also its advantage – ignorance. Inexperience: #1.
In many cultures, people don’t talk openly about their pay, but it’s the most important reason people take and leave jobs. Organizations need to make sure that they’re paying their employees correctly and on time and comply with employment laws and payroll regulations. If you don’t have your payroll in order, you won’t have a company much longer.
In many cultures, people don’t talk openly about their pay, but it’s the most important reason people take and leave jobs. Organizations need to make sure that they’re paying their employees correctly and on time and comply with employment laws and payroll regulations. If you don’t have your payroll in order, you won’t have a company much longer.
Business and organizational life is a human activity. To think that we can succeed alone without connections to and working relationships with others is folly. Personal productivity and technical expertise are not enough. Research shows (and our experience proves) that the most successful people are good at building and nurturing strong working relationships.
Diversity, Equity, and Inclusion has been changing the business landscape for some time, and have especially picked up speed within the last year or so with renewed commitment from HR and other business leaders to build diverse workforces and leadership teams. While we still have far to go, I’m inspired by the momentum here, and the rising movement to expand the conversation beyond DEI to also discuss the element of Belonging.
Where would we be without curiosity? Curiosity is: Enthusiastic “not knowing”. Willingness to be wrong. Drive to make sense of things. Delight in surprises. Dissatisfaction with the status quo.
If organizations want to reward their employees fairly, they need to understand different types of compensation and how to create attractive compensation packages for their employees. Let’s dive into different types of compensation employers can offer. Contents What is compensation? What are the different types of employee compensation? – Direct compensation – Indirect compensation – Total compensation.
Join us for a thought-provoking exploration of the rapidly evolving HR landscape as we examine how technological innovation, regulatory changes, talent strategies, and evolving diversity approaches are reshaping the profession. This webinar will provide HR professionals with practical insights on leveraging AI and emerging technologies while maintaining compliance in an increasingly complex regulatory environment.
Friends at work. Is that a good idea? What about as a leader? In working with groups of leaders for thirty years, I know this question will always create a variety of opinions, some pretty strongly held on both sides of the fence. Let’s unpack the question and give you some clearer direction. But first […]. The post Is It Wise to Have Friends at Work?
agile42 coach, Michéle Twomey, kicks off this two-part series on "Human Factors in Agile Transformations". In this video interview, Michéle gives us her take on Gerald M. Weinberg's statement: “all problems are people problems”. She also delves into what human factors one needs to consider in agile transformations as well as her sources of inspiration in her own journey of understanding human factors.
Living without purpose is easy; just run around doing stuff as fast as you can. Turbulence, opportunity, and too much to do are the perfect environment for doing machines.
Digital transformation of business processes is generating extensive amounts of data for decision-making. If HR professionals want to stay relevant in the current and future business world, they need to be data literate. What exactly does data literacy mean in HR, why is it essential, and how can you develop your data literacy? Let’s wade in. Contents What is HR data literacy?
Forget predictions, let’s focus on priorities for the year and explore how to supercharge your employee experience. Join Miriam Connaughton and Carolyn Clark as they discuss key HR trends for 2025—and how to turn them into actionable strategies for your organization. In this dynamic webinar, our esteemed speakers will share expert insights and practical tips to help your employee experience adapt and thrive.
Fresh perspective, new look, or external feedback on things is always good. On this episode of the Process Breakdown Podcast, guest speaker Mr. Rhys Green and host John Corcoran discuss how looking with a fresh perspective can transform things. They recapped Mr. Green’s time at various companies where, as the newcomer he often brought new […].
The employee of the month award is one of the most common methods of employee recognition. It has become an integral part of almost every company's recognition strategy. When done right, it can motivate employees to engage more and push employee performance to the next level. But the question is: Are you doing it right? In this article, we'll talk about the employee of the month awards, why they might be failing, and what you can do about it.
I haven’t had a warm shower in more than seven months. If you’re counting, it’s 226 days, but whose counting. The water I use is 54 degrees Fahrenheit, 12.2 degrees Celsius.
How has conflict a management changed in today’s virtual workplace? In the era of remote work , where employees are socially removed from one another and all communication is digital, managers must rethink the way they manage conflict and workplace disruptions. Under normal circumstances, managers can mediate disputes and conflicts in the same room with all parties present.
Retaining top talent in 2025 means rethinking benefits. In a competitive job market, fertility benefits are more than just offerings - they are a commitment to your team’s well-being. Gain critical insights into the latest fertility benefits strategies that can help position your organization as an industry leader. Our expert will explore the unique advantages and challenges of each model, share success stories from top organizations, and offer practical strategies to make benefits decisions tha
Featured Bonus Content: Download the FREE Virtual Team Management & Evaluation Blueprint! Download this FREE checklist of the processes, tools, and even mindsets, as well as team-building activities, that might be best suited to your team’s strengths. Click Here To Download It. Working with a remote team should go beyond shared projects, meeting company objectives […].
Any company that wants to succeed in today's world must invest in organizational development. Any company can gain a competitive advantage when its leaders understand how to maximize its potential. But, a lack of understanding on how to use it might stifle business growth. To remain relevant in today's time, companies must stay ahead of the curve. This calls for business leaders to focus on particular tasks, such as: Improving the management process.
agile42 coach, Michéle Twomey, kicks off this two-part series on "Human Factors in Agile Transformations". In this video interview, Michéle gives us her take on Gerald M. Weinberg's statement: “all problems are people problems”. She also delves into what human factors one needs to consider in agile transformations as well as her sources of inspiration in her own journey of understanding human factors.
Who's Hiring? DevOps Engineer : At Kinsta , we set out to create the best managed hosting platform in the world. If you are an experienced DevOps Engineer who is constantly looking for ways to innovate and improve, we might just be the place for you! As Kinsta’s DevOps Engineer, you will be instrumental in making sure that our infrastructure is always on the bleeding edge of technology, remaining stable and high-performing at all times.
2024 has tested every organization, and 2025 promises no less - the warning signs are everywhere. If you’re relying on superficial approaches to diversity, you might find yourself scrambling to catch up. Thought diversity - the fuel for new ideas, fresh perspectives, and disruptive innovation - is more than a buzzword. It's a survival strategy. And if you’re not building it into your workplace culture right now , you’re heading for trouble.
Not your average SEO tool, Google Trends is one of the handiest tools out there, especially for those with eCommerce websites. It can help with anything from finding new products to sell and getting on top of the latest content trends to exploring new niches to expand to and even edging out competitors by monitoring […]. The post What You Need to Know About Google Trends to Grow Your Business appeared first on SweetProcess.
Success begins with self-discipline. ~ Sunday Adelaja. Many important characteristics contribute to a person's success and happiness. But only one generates long-term success in all areas of life: self-discipline. Setting and achieving goals is one of the most vital attributes in life. Let's take a well-known example. To maintain a good lifestyle, you must exercise regularly, lose weight if necessary.
Do the Math Trying to define high performing sales territories that are balanced, and consistently high producing is the source of many a sales manager’s headaches. There are so many ways to slice and dice sales territories but, however you do it, there is one constant – it should reflect real data. You should not rely on gut instinct. Analyze the data in a way that makes sense for your sales strategy, sales culture, sales team, competition, and customer base.
From rapidly changing state-level labor laws and evolving workplace protections to new compliance expectations around pay equity and hybrid policies, HR teams are navigating a constant wave of regulatory updates. It’s not just about reacting anymore; it’s about anticipating risk, aligning stakeholders, and taking a smarter, proactive stance. In this session, we’ll cut through the noise and help you focus on what matters.
Image Source: Pixabay When you run your own business, there are few things more important than being prepared, whether that be for an upcoming financial investment or a completely unexpected bump in the road. This will reduce your risk in a variety of areas and, in turn, help to assure the long-term success of your […]. The post How To Overcome Risks In Business Entrepreneurship appeared first on SweetProcess.
A Comprehensive Guide to Total Rewards (And How to Master It). This hands-on guide on Total Rewards will unveil the core fundamental areas and give a solid foundation for your Total Rewards strategy. In this article, you will learn: What are your employees looking for through their Total Rewards Strategy. How to approach a Total Rewards Strategy that ensures benefits for both employees and employers.
As You Consider Organizational Change In order to survive and thrive, it is often necessary to change mindsets, behaviors, attitudes, processes, skills, offerings, market approaches, or maybe all of the above. But as you consider organizational change, be forewarned – change management consulting experts report that you have to get the first 90 days of change right.
Employee recognition has often been deemed a "feel-good" initiative, tied closely to rewards. While we understand its importance, we tend to associate recognition with intangible outcomes like engagement and sentiment, rather than direct impacts on retention and high performance. In today’s workplace, the true ROI of recognition lies in its ability to regenerate tangible, business-driven results.
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