Help Scout Leadership
JULY 8, 2021
When starting a company, finding the right customer service tool isn’t always at the top of the priority list; you’re more focused on getting customers and proving out your idea. Then, one day, a customer sends you a question. Then another. And another after that. Eventually, you’re regularly fielding questions from customers and may find it challenging to manage all the incoming requests.
Leadership Freak
JULY 6, 2021
Spending time with their manager is the worst part of the day for employees. What makes managers so un-delightful?
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Nir Eyal
JULY 4, 2021
The post Children and Technology: 3 Things Parents Need To Know appeared first on Nir and Far.
John Maxwell
JULY 7, 2021
Photo by Adem AY on Unsplash. I recently enjoyed a few days of rest with Margaret, my wife. We were able to spend time together doing the things that we love, right in the middle of the busy summer season. Now that COVID restrictions are changing, in-person events are coming back, which means my calendar is filling up again with incredible opportunities to add value to leaders all around the world.
Speaker: Chandra McCormack, CPA, MBA, NACD.DC
Technical degrees might open doors—but it’s the soft skills that keep them open. In the face of disruption, evolving workplace dynamics, and rising expectations of leadership, soft skills like communication, emotional intelligence, and presence have become core business essentials—not nice-to-haves. Inspired by stories from her father coupled with her own career journey, seasoned executive Chandra McCormack breaks down how to lead with impact, connect with purpose, and cultivate a workplace cult
Help Scout Leadership
JULY 6, 2021
If you’re using a shared Gmail or Outlook mailbox for support, a shared inbox tool can improve your agent and customer experience significantly. But because there are so many shared inbox tools on the market — many with very similar functionality — it can be hard to decide which tool is right for your team. That said, there are a few popular shared inbox choices.
Leadership Freak
JULY 8, 2021
The more energy you expend worrying about yourself, the less energy you have to make a difference in the world. Self-consciousness drains energy, enjoyment, and effectiveness.
OrgDev Digest brings together the best content for management professionals from the widest variety of industry thought leaders.
AIHR
JULY 7, 2021
There’s no denying it; nothing in the post-pandemic era of work will be the same. Many of the employees who left their offices to work from home in early 2020 have fundamentally changed. So much so, that the companies that now want to return back to normal are finding out that their employees don’t. In fact, many of them don’t want to return at all.
15Five
JULY 7, 2021
About the Customer: Birge & Held is a national, private equity real estate investment firm, headquartered in Indianapolis, Indiana. Since its inception in 2008, Birge & Held has acquired more than 12,000 units and has more than $1 billion in assets currently under management across the country. There are currently 400+ Birge & Held employees.
Leadership Freak
JULY 7, 2021
We recently ate at a busy restaurant in Chicago. Staff bustled but didn’t hurry. I asked if we could sit outside for dinner.
Kevin Eikenberry
JULY 4, 2021
If you are a leader, you are leading by example. The question that matters is: Are you leading in a way that you would want others to follow? Most of us lead by the example that was set for us. Unfortunately, sometimes a less-than-great example leads us to repeat those mistakes. What if you had […]. The post Be Where Your Feet Are: Seven Principles to Keep You Present, Grounded, and Thriving appeared first on Kevin Eikenberry on Leadership & Learning.
Speaker: Jeremy York
Join us for a thought-provoking exploration of the rapidly evolving HR landscape as we examine how technological innovation, regulatory changes, talent strategies, and evolving diversity approaches are reshaping the profession. This webinar will provide HR professionals with practical insights on leveraging AI and emerging technologies while maintaining compliance in an increasingly complex regulatory environment.
AIHR
JULY 6, 2021
We’re in the middle of a revolution in the workplace. The way we work and where we work is constantly being challenged and changed. It’s also forcing employers to rethink their talent acquisition and employee retention strategies to keep up to pace with these constant changes. This means that employee retention rate is one of the most important HR metrics that can help you understand how well your organization retains its employees.
Vantage Circle
JULY 9, 2021
It's 2021, and unless leaders actively strive to introduce workplace diversity training, the chances are that business results may also see a dip. Now that people are talking about this topic, companies need to focus on their diversity training programs. Leaders must also know how to implement them, improve them, and what works and what doesn’t. Diversity and inclusion training programs encourage positive employee engagement amongst employees.
Leadership Freak
JULY 5, 2021
You’ve been working to make a difference but every weed you pull is replaced by three more. Worse yet, new weeds seem more malicious than old.
Kevin Eikenberry
JULY 5, 2021
I am a flag-flying, proud American. As such, I grew up believing in the power and privilege of freedom. I believe that freedom is a good thing. As an adult, I know that it is possible to have too much of a good thing, including freedom. When it comes to work freedom, there is definitely […]. The post How Much Freedom is Too Much (at Work)? appeared first on Kevin Eikenberry on Leadership & Learning.
Speaker: Carolyn Clark and Miriam Connaughton
Forget predictions, let’s focus on priorities for the year and explore how to supercharge your employee experience. Join Miriam Connaughton and Carolyn Clark as they discuss key HR trends for 2025—and how to turn them into actionable strategies for your organization. In this dynamic webinar, our esteemed speakers will share expert insights and practical tips to help your employee experience adapt and thrive.
Niagara Institute
JULY 8, 2021
It is not uncommon for there to be days where work is really hard for your team. It can be difficult as a team leader to find the right words to say, especially when a team member is struggling. I have found myself in situations where I wish I had known what to say that would encourage my employees to keep going.
Eric Jacobsen Blog
JULY 7, 2021
If you want to create a heart culture and a people-first culture at your workplace, read the book, Advisory Leadership , by Greg Friedman. Although the book is authored by an award-winning financial advisor and primarily written for professionals in the financial services industry, this book is a must read for any leader who wants to create a nurturing heart culture that hinges on the human-centric values the next generation of employees hold in high regard.
Management30 Change Management
JULY 6, 2021
What does it mean to be a Change Manager? How do you become a Change Agent, and what does this role imply? Most common questions answered in one go. The post Becoming a Change Agent & Being a Change Manager: What does it mean? appeared first on Management 3.0.
Vantage Circle
JULY 6, 2021
In today's day and age, plain old management theories don't work as effectively. With a millennial and remote workforce at hand , organizations need to adopt some stronger measures. Hence, the need for modern scientific management arises. The concept of scientific management served as the foundation for how work is done in today's workplace. It changed the way businesses operate on a regular basis with the support of their employees.
Speaker: Kaitlin Ruby Carroll
Retaining top talent in 2025 means rethinking benefits. In a competitive job market, fertility benefits are more than just offerings - they are a commitment to your team’s well-being. Gain critical insights into the latest fertility benefits strategies that can help position your organization as an industry leader. Our expert will explore the unique advantages and challenges of each model, share success stories from top organizations, and offer practical strategies to make benefits decisions tha
Walk Me
JULY 5, 2021
Reorganization vs. transformation – what is the difference between these two terms? Both concepts are related to organization change , but each has its own implications and meanings. . Understanding that difference is useful for anyone involved in an organizational change project of any nature. But knowing the difference is critical for those involved in either business reorganization or transformation.
Eric Jacobsen Blog
JULY 6, 2021
"The more specific you can be about your goal, the greater your level of success will be," explain authors Tom Pandola and James W. Bird , in their book, Light A Fire Under Your Business. "This is because once we have visualized something that doesn't yet exist, it causes our subconscious mind to make the decisions necessary to make that visualized goal a reality.
AIHR
JULY 5, 2021
HR certifications are a popular way of career advancement for HR professionals. Let’s have a look at 7 HR certifications and who they’re for to help you choose the right HR certification program for you! Contents Why get an HR certification? Best HR certifications – Academy to Innovate HR (AIHR) – Professional in Human Resources (PHR) by the HR Certification Institute (HRCI) – SHRM Certified Professional (SHRM-CP) and SHRM Senior Certified Professional (SHRM-SCP) – Strate
Vantage Circle
JULY 6, 2021
Personal branding is the art of becoming knowable, likable and trustable. – John Jantsch. In this podcast, Kellie Tomney discusses why having a personal brand is so crucial for leaders, as well as some personal branding methods for them. You'll also learn about the three most prevalent leadership branding blunders, as well as the impact of social media on leadership branding.
Speaker: Jeremy York
2024 has tested every organization, and 2025 promises no less - the warning signs are everywhere. If you’re relying on superficial approaches to diversity, you might find yourself scrambling to catch up. Thought diversity - the fuel for new ideas, fresh perspectives, and disruptive innovation - is more than a buzzword. It's a survival strategy. And if you’re not building it into your workplace culture right now , you’re heading for trouble.
Walk Me
JULY 5, 2021
What does rationalization mean in a business context? The term “rationalization” is often used to refer to the act of “logically explaining a decision.” A manager who chooses to terminate an employee, for instance, will justify – or rationalize – that decision with a logical explanation. Another usage of this term, which many of us may be less familiar with, is related to reorganization and restructuring in business.
Eric Jacobsen Blog
JULY 5, 2021
Flashback to earlier this year. This time each year, I select my pick for best new leadership and business book for the year. For 2020, my pick is, Stand Out! Become a Young Professional Who Wins at Work and Life , by Nathan Magnuson , published in June this year. Written by a humble, wise, insightful millennial, Magnuson provides a timely resource to help young professionals excel in the workplace and beyond.
LSA Global
JULY 9, 2021
The Opportunity in Tough Times One thing a pandemic provides is the opportunity to re-think what we might do differently and better. In order to survive through the tough times , business leaders must improvise. Some of those forced innovations can now help us identify and forge improved ways of doing business, like achieving more strategic talent management.
Vantage Circle
JULY 5, 2021
Finding the right employees can be a difficult task for companies. But employee retention is even more challenging. Despite these challenges, if you have employees who stuck with you through thick and thin, it’s time to give back. Their loyalty and dedication deserve recognition, and one way to celebrate their tenure is through years of service awards.
Speaker: Ann Meyers Piccirillo
From rapidly changing state-level labor laws and evolving workplace protections to new compliance expectations around pay equity and hybrid policies, HR teams are navigating a constant wave of regulatory updates. It’s not just about reacting anymore; it’s about anticipating risk, aligning stakeholders, and taking a smarter, proactive stance. In this session, we’ll cut through the noise and help you focus on what matters.
Harvard Business Review
JULY 9, 2021
A survey of almost 800 global directors sheds light on common shortcomings.
Eric Jacobsen Blog
JULY 5, 2021
Headhunter, Rob Barnett , distills everything he’s learned about getting hired into his new book, Next Job, Best Job. His timely 11 strategies will take you from any current state of confusion about what’s next to a new destination that will become clear and achievable as you seek your next best job. Candidly and step-by-step, with a book chapter devoted to each of the 11 strategies, Barnett teaches you how to: Regain confidence and optimism after a job loss.
LSA Global
JULY 5, 2021
A True Customer Focused Culture There’s a lot of talk lately about focusing on the customer. Certainly, it makes good sense to think from the customer’s point of view if you want to meet and exceed their expectations. And it is easy to see how a customer focused culture could benefit an organization compared to organizations who don’t pay as much attention to what matters most to their customers.
Vantage Circle
JULY 7, 2021
How many of your people are truly engaged? Chances are, it’s lower than you think. Thus, job satisfaction and employee engagement has qucikly become the top priorities for any company looking at long-term success. Studies say that in an average company, only 32% are actively engaged. Meanwhile, 50.8% are not engaged, and 17.2% are actively disengaged employees.
Speaker: Radhika Samant and Todd Wuestenberg
Employee recognition has often been deemed a "feel-good" initiative, tied closely to rewards. While we understand its importance, we tend to associate recognition with intangible outcomes like engagement and sentiment, rather than direct impacts on retention and high performance. In today’s workplace, the true ROI of recognition lies in its ability to regenerate tangible, business-driven results.
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