Sat.Nov 20, 2021 - Fri.Nov 26, 2021

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Why you should pay attention to this thing called The Great Resignation

Suzi McAlpine

Like most things, leadership has its lingo and its latest buzzwords. Authentic. Disruption. The new normal. The “new black”, if you will, is The Great Resignation. It’s got the business world in a flurry and as a leader, it is a trend you should probably pay attention to, even if you aren’t digging this latest… The post Why you should pay attention to this thing called The Great Resignation first appeared on Suzi McAlpine | The Art of Leadership.

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Delivering Excellent B2C Customer Service: 7 Best Practices

Help Scout Leadership

B2C customer service differs greatly from its B2B counterpart, and many strategies need to shift to do it well. Follow these 7 tips to excel.

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18 HR Skills Every HR Generalist Needs

AIHR

HR professionals need a multitude of different skills to do their work well. We’ve had a look at skills and competencies HR generalists should have to succeed in their roles, and analyzed which are the most important. This article will provide you with an overview of the most sought-after skills in HR. The skills are listed in no particular order! Contents 1.

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Thieves of Thankfulness – 3 Traits That Inhibit Gratitude

Leadership Freak

I searched, “What’s good about ingratitude,” and the article at the top of the page was titled, “14 Health Benefits of Practicing Gratitude According to Science.

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How to Make The Best Benefits Decisions for 2025's Workforce: An HR and Total Rewards Guide

Speaker: Kaitlin Ruby Carroll

Retaining top talent in 2025 means rethinking benefits. In a competitive job market, fertility benefits are more than just offerings - they are a commitment to your team’s well-being. Gain critical insights into the latest fertility benefits strategies that can help position your organization as an industry leader. Our expert will explore the unique advantages and challenges of each model, share success stories from top organizations, and offer practical strategies to make benefits decisions tha

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Need Motivation? Make a Price Pact

Nir Eyal

Probably the only research paper I’ll ever call “delicious” is one called, “A Tale of Two Pizzas.” In the study, researchers offered one group of people plain pizzas, plus the option to add ingredients for an additional charge. To a second group, they offered topping-loaded pizzas, with the chance to remove ingredients and pay less. Same thing, right?

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The Most Dangerous Four-Letter Word – Remarkable TV

Kevin Eikenberry

Bet you weren’t expecting a video title like that on this blog?! ?? Well, don’t worry. The video and the entire topic is totally SFW (safe for work – and anywhere for that matter!) In fact, the four-letter word I’m talking about in the video below is one we hear ALL THE TIME. And in […]. The post The Most Dangerous Four-Letter Word – Remarkable TV appeared first on Kevin Eikenberry on Leadership & Learning.

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4 Ways to Practice Gratitude when You Don’t Feel Grateful

Leadership Freak

If you believe ingratitude creates a bright feature, good luck. Ingratitude is toxic to you and destructive to your future. Gratitude delivers unequalled benefit.

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Design Sprint: The Innovative Method from Google

Agile42

A Design Sprint is a five-phase process developed by Google Ventures, which combines the principles of design thinking, business strategy, behaviour science, and innovation. When applied correctly, the process allows you to complete projects that would previously have taken months of back-and-forth in a single week. This allows you to launch new products, enter new markets, develop new features, and more, in a streamlined, cost-effective way.

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Leadership in the Future of Work

Kevin Eikenberry

For many people, work is changing. When, where, how, and with whom we do it are all up for grabs. If the future of work is changing, that means the future of leadership is changing too. If you want to be successful, that is. Before you can be a successful leader in the future of […]. The post Leadership in the Future of Work appeared first on Kevin Eikenberry on Leadership & Learning.

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Writing Your Own Customer Service Recipe Book

Help Scout Leadership

Understanding how and when to deviate from the recipe you started with is how you develop your own style and grow your career as a customer service professional.

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The Diversity Reckoning: Can HR Survive Without New Perspectives?

Speaker: Jeremy York

2024 has tested every organization, and 2025 promises no less - the warning signs are everywhere. If you’re relying on superficial approaches to diversity, you might find yourself scrambling to catch up. Thought diversity - the fuel for new ideas, fresh perspectives, and disruptive innovation - is more than a buzzword. It's a survival strategy. And if you’re not building it into your workplace culture right now , you’re heading for trouble.

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Thieves of Thankfulness – Why Cynics Struggle with Gratitude

Leadership Freak

Research indicates the top three thieves of thankfulness are narcissism, cynicism, and envy/materialism. Narcissism tops the list. Second on the list is cynicism.

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Design Sprint: The Innovative Method from Google

Agile42

A Design Sprint is a five-phase process developed by Google Ventures, which combines the principles of design thinking, business strategy, behaviour science, and innovation. When applied correctly, the process allows you to complete projects that would previously have taken months of back-and-forth in a single week. This allows you to launch new products, enter new markets, develop new features, and more, in a streamlined, cost-effective way.

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Putting a Focus on Mental Fitness

Kevin Eikenberry

Driven in large part by the pandemic, a useful and needed conversation about improving mental health has moved to the front of the stage. And as helpful as that is, the timing seems off. If we wait until we are mentally unhealthy to address it (personally, organizationally, and/or as a society), we are causing unnecessary […]. The post Putting a Focus on Mental Fitness appeared first on Kevin Eikenberry on Leadership & Learning.

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Positive Change with appreciative questions

Marcella Bremer

How can organizations lead positive change toward a World that Works for All? How to work in a Post-Covid World that’s Volatile, Uncertain, Complex, and Ambiguous? Ronald Fry, appreciative inquiry developer with David Cooperrider, shared his answers at The Great Leadership Reset conference. In VUCA times, leading change is even more challenging than it used […].

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Recognition Powers High-Performance — If You Do it Right

Speaker: Radhika Samant and Todd Wuestenberg

Employee recognition has often been deemed a "feel-good" initiative, tied closely to rewards. While we understand its importance, we tend to associate recognition with intangible outcomes like engagement and sentiment, rather than direct impacts on retention and high performance. In today’s workplace, the true ROI of recognition lies in its ability to regenerate tangible, business-driven results.

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You Have More Than you Think – Turkey’s Revenge

Leadership Freak

We were poor college students, over 1,600 miles from home, when my wife and I celebrated our first Thanksgiving.

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The 9 Best Hiver Alternatives for Team Collaboration in 2022

Help Scout Leadership

Hiver is a step above a shared mailbox, but it still lacks the collaboration tools many teams need. Consider these 9 Hiver alternatives.

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35 Meaningful Christmas Messages To Employees

Vantage Circle

The Christmas season is near and we simply can't wait for the festivities to start. With sparkling lights, cozy weather, and beautifully decorated trees all around, its the time to be merry. The spirit of Christmas binds everyone together and is the perfect time to let your near and dear ones know how much they mean to you. And for workplaces, it is the perfect time to show your appreciation to your employees for their time and dedication, throughout the year.

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7 Tips To Write Documentation For Your Next Product Development Project

Sweet Process

Product marketing and product documentation, two entirely different stories but still connected so much to each other. While the former seems completely focused on growing the business, the latter is, most of the time, treated as an annoying cost center. However, did you know that when you combine these two together, you get a really […]. The post 7 Tips To Write Documentation For Your Next Product Development Project appeared first on SweetProcess.

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HR Meets AI: The New Way of Keeping Large Workforces Connected and Engaged

Speaker: Miriam Connaughton and Donald Knight

As organizations scale, keeping employees connected, engaged, and productive can seem like a monumental task. But what if AI could help you do all of this and more? AI has the power to help, but the key is implementing it in a way that enhances, rather than replaces, human connection. Join us for an exploration into how industry trailblazers are using AI to transform employee experience at scale while addressing both the potential and the pitfalls.

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How to Navigate Stress in a Storm

Leadership Freak

Sailors don’t resist the wind. You can’t deal with the storm until you acknowledge the wind. Fretting over things beyond your control is impotence stressing over incompetence.

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7 HR Technology Trends to Watch in 2022

Walk Me

HR technology is reshaping the way HR departments operate, manage the employee experience, and add value to the organization. If you can take advantage of modern technology in HR, improve employee productivity, enhance engagement, and positively impact your organization’s performance. In this post, we will take a look at some of the most important HR technology trends that will affect the business landscape in the 2020s. 7 HR Technology Trends to Watch in 2022.

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8 Ways To Make Holi More Memorable For Your Employees

Vantage Circle

Holi is one of the most awaited Indian festivals. It is a festival that marks the beginning of spring and is usually celebrated in the month of March every year. Holi signifies the triumph of good over evil. It is celebrated with much pomp and zeal to the beat of good music, colors (also known as gulaal), mouth-watering delicacies, sweets, and thandai (an Indian cold drink).

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How to Create More Meaning for Your Teams at Work

LSA Global

Employees Expect Purpose Unlike the past, employees today expect their employers to design jobs that help create a sense of personal and professional purpose. The good news is that employees who find meaning in their work, consistently outperform and outlast those who do not. More meaning for your teams at work translates to higher levels of performance, commitment, engagement, and retention.

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How To Empower Your Workforce With Modern Fertility Benefits

Speaker: Andrea Wuchiski

In an era where a workforce spans multiple generations, HR managers and Total Rewards leaders face the unique challenge of designing benefits packages that cater to diverse employee needs. This session will delve into how comprehensive fertility benefits can bridge generational gaps, support employees’ health, and enhance workplace satisfaction. Join us for an insightful session that highlights the strategic importance of fertility benefits in today’s competitive job market.

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How to create shared perspective during organizational change

Wendy Hirsch

Key Points Change communication focused solely on providing information does not develop the shared perspectives required for change success. A more strategic take on internal change communication recognizes that people will draw on more than information provided by the change team to inform their perspectives of the change. Effective communication with employees during change requires us to link sense-giving and sense-making processes to create a mutual understanding of the change.