Delivering Excellent B2C Customer Service: 7 Best Practices
Help Scout Leadership
NOVEMBER 22, 2021
B2C customer service differs greatly from its B2B counterpart, and many strategies need to shift to do it well. Follow these 7 tips to excel.
Help Scout Leadership
NOVEMBER 22, 2021
B2C customer service differs greatly from its B2B counterpart, and many strategies need to shift to do it well. Follow these 7 tips to excel.
Leadership Freak
NOVEMBER 24, 2021
I searched, “What’s good about ingratitude,” and the article at the top of the page was titled, “14 Health Benefits of Practicing Gratitude According to Science.
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Suzi McAlpine
NOVEMBER 23, 2021
Like most things, leadership has its lingo and its latest buzzwords. Authentic. Disruption. The new normal. The “new black”, if you will, is The Great Resignation. It’s got the business world in a flurry and as a leader, it is a trend you should probably pay attention to, even if you aren’t digging this latest… The post Why you should pay attention to this thing called The Great Resignation first appeared on Suzi McAlpine | The Art of Leadership.
AIHR
NOVEMBER 22, 2021
HR professionals need a multitude of different skills to do their work well. We’ve had a look at skills and competencies HR generalists should have to succeed in their roles, and analyzed which are the most important. This article will provide you with an overview of the most sought-after skills in HR. The skills are listed in no particular order! Contents 1.
Speaker: Chandra McCormack, CPA, MBA, NACD.DC
Technical degrees might open doors—but it’s the soft skills that keep them open. In the face of disruption, evolving workplace dynamics, and rising expectations of leadership, soft skills like communication, emotional intelligence, and presence have become core business essentials—not nice-to-haves. Inspired by stories from her father coupled with her own career journey, seasoned executive Chandra McCormack breaks down how to lead with impact, connect with purpose, and cultivate a workplace cult
Help Scout Leadership
NOVEMBER 23, 2021
Understanding how and when to deviate from the recipe you started with is how you develop your own style and grow your career as a customer service professional.
Leadership Freak
NOVEMBER 25, 2021
Research indicates the top three thieves of thankfulness are narcissism, cynicism, and envy/materialism. Narcissism tops the list. Second on the list is cynicism.
OrgDev Digest brings together the best content for management professionals from the widest variety of industry thought leaders.
AIHR
NOVEMBER 24, 2021
An effective human resource planning process helps organizations maximize human capital and build a future-ready workforce. Let’s delve into the importance of human resource planning in more detail and what the process looks like. Contents What is human resource planning? Importance of human resource planning 5 steps in the human resource planning process.
Help Scout Leadership
NOVEMBER 23, 2021
Hiver is a step above a shared mailbox, but it still lacks the collaboration tools many teams need. Consider these 9 Hiver alternatives.
Leadership Freak
NOVEMBER 26, 2021
We were poor college students, over 1,600 miles from home, when my wife and I celebrated our first Thanksgiving.
Kevin Eikenberry
NOVEMBER 23, 2021
Bet you weren’t expecting a video title like that on this blog?! ?? Well, don’t worry. The video and the entire topic is totally SFW (safe for work – and anywhere for that matter!) In fact, the four-letter word I’m talking about in the video below is one we hear ALL THE TIME. And in […]. The post The Most Dangerous Four-Letter Word – Remarkable TV appeared first on Kevin Eikenberry on Leadership & Learning.
Speaker: Jeremy York
Join us for a thought-provoking exploration of the rapidly evolving HR landscape as we examine how technological innovation, regulatory changes, talent strategies, and evolving diversity approaches are reshaping the profession. This webinar will provide HR professionals with practical insights on leveraging AI and emerging technologies while maintaining compliance in an increasingly complex regulatory environment.
AIHR
NOVEMBER 23, 2021
In the process of heading towards the post-pandemic era, it is great to see that People Analytics events are being held live at venues across the globe again. As it is very interesting to see how we come out of the crisis in general, I am also curious to see how People Analytics has evolved over the last two years. I think the subject has benefited from the crisis because the focus on people during the pandemic increased.
Liquid Planner Leadership
NOVEMBER 22, 2021
What’s at the top of your To Do list today? Perhaps it’s something an executive called you about last night, or a new project that landed on your desk this morning. Just stop for a minute and think: is this truly your most important, highest priority work ? The real truth is most people don’t know what their top priority work should be, and in the absence of organizational clarity, they make it up for themselves.
Leadership Freak
NOVEMBER 22, 2021
If you believe ingratitude creates a bright feature, good luck. Ingratitude is toxic to you and destructive to your future. Gratitude delivers unequalled benefit.
Kevin Eikenberry
NOVEMBER 21, 2021
For many people, work is changing. When, where, how, and with whom we do it are all up for grabs. If the future of work is changing, that means the future of leadership is changing too. If you want to be successful, that is. Before you can be a successful leader in the future of […]. The post Leadership in the Future of Work appeared first on Kevin Eikenberry on Leadership & Learning.
Speaker: Carolyn Clark and Miriam Connaughton
Forget predictions, let’s focus on priorities for the year and explore how to supercharge your employee experience. Join Miriam Connaughton and Carolyn Clark as they discuss key HR trends for 2025—and how to turn them into actionable strategies for your organization. In this dynamic webinar, our esteemed speakers will share expert insights and practical tips to help your employee experience adapt and thrive.
Agile42
NOVEMBER 23, 2021
A Design Sprint is a five-phase process developed by Google Ventures, which combines the principles of design thinking, business strategy, behaviour science, and innovation. When applied correctly, the process allows you to complete projects that would previously have taken months of back-and-forth in a single week. This allows you to launch new products, enter new markets, develop new features, and more, in a streamlined, cost-effective way.
Marcella Bremer
NOVEMBER 22, 2021
How can organizations lead positive change toward a World that Works for All? How to work in a Post-Covid World that’s Volatile, Uncertain, Complex, and Ambiguous? Ronald Fry, appreciative inquiry developer with David Cooperrider, shared his answers at The Great Leadership Reset conference. In VUCA times, leading change is even more challenging than it used […].
Leadership Freak
NOVEMBER 23, 2021
Sailors don’t resist the wind. You can’t deal with the storm until you acknowledge the wind. Fretting over things beyond your control is impotence stressing over incompetence.
Kevin Eikenberry
NOVEMBER 22, 2021
Driven in large part by the pandemic, a useful and needed conversation about improving mental health has moved to the front of the stage. And as helpful as that is, the timing seems off. If we wait until we are mentally unhealthy to address it (personally, organizationally, and/or as a society), we are causing unnecessary […]. The post Putting a Focus on Mental Fitness appeared first on Kevin Eikenberry on Leadership & Learning.
Speaker: Kaitlin Ruby Carroll
Retaining top talent in 2025 means rethinking benefits. In a competitive job market, fertility benefits are more than just offerings - they are a commitment to your team’s well-being. Gain critical insights into the latest fertility benefits strategies that can help position your organization as an industry leader. Our expert will explore the unique advantages and challenges of each model, share success stories from top organizations, and offer practical strategies to make benefits decisions tha
Agile42
NOVEMBER 23, 2021
A Design Sprint is a five-phase process developed by Google Ventures, which combines the principles of design thinking, business strategy, behaviour science, and innovation. When applied correctly, the process allows you to complete projects that would previously have taken months of back-and-forth in a single week. This allows you to launch new products, enter new markets, develop new features, and more, in a streamlined, cost-effective way.
Eric Jacobsen Blog
NOVEMBER 26, 2021
Jenn Lim is the CEO Of Delivering Happiness, a company she and Tony Hsieh (the late CEO of Zappos.com) cofounded to create happier company cultures for a more profitable and sustainable approach to business. Lim ’s mission is to teach businesses how to create workplaces—led with happiness and humanity—that generate more profit, sustain all people at every level of the organizations, and share how we can make an impact by being true to our authentic selves.
Vantage Circle
NOVEMBER 26, 2021
The Christmas season is near and we simply can't wait for the festivities to start. With sparkling lights, cozy weather, and beautifully decorated trees all around, its the time to be merry. The spirit of Christmas binds everyone together and is the perfect time to let your near and dear ones know how much they mean to you. And for workplaces, it is the perfect time to show your appreciation to your employees for their time and dedication, throughout the year.
Sweet Process
NOVEMBER 25, 2021
Product marketing and product documentation, two entirely different stories but still connected so much to each other. While the former seems completely focused on growing the business, the latter is, most of the time, treated as an annoying cost center. However, did you know that when you combine these two together, you get a really […]. The post 7 Tips To Write Documentation For Your Next Product Development Project appeared first on SweetProcess.
Speaker: Jeremy York
2024 has tested every organization, and 2025 promises no less - the warning signs are everywhere. If you’re relying on superficial approaches to diversity, you might find yourself scrambling to catch up. Thought diversity - the fuel for new ideas, fresh perspectives, and disruptive innovation - is more than a buzzword. It's a survival strategy. And if you’re not building it into your workplace culture right now , you’re heading for trouble.
AIHR
NOVEMBER 25, 2021
Welcome to another exciting episode of All About HR! This is the podcast & video series for HR Professionals and business leaders who want to future-proof their organization and learn about the latest trends & insights from industry experts, CHROs, and thought leaders. What are the things that HR should start, stop, and continue doing in 2022?
Eric Jacobsen Blog
NOVEMBER 25, 2021
I am a big fan of the series of Harvard Business Review (HBR)’s Handbooks , including the one for leaders and the one for family businesses. Newest in the series is the HBR Project Management Handbook. Author Antonio Nieto-Rodriguez explains that to fully harness project management and to live into the idea that projects can inspire positive change – it is time for companies and leaders to break out of outdated structures and lean into a fresh, modern approach to project management.
Vantage Circle
NOVEMBER 24, 2021
Holi is one of the most awaited Indian festivals. It is a festival that marks the beginning of spring and is usually celebrated in the month of March every year. Holi signifies the triumph of good over evil. It is celebrated with much pomp and zeal to the beat of good music, colors (also known as gulaal), mouth-watering delicacies, sweets, and thandai (an Indian cold drink).
Walk Me
NOVEMBER 22, 2021
HR technology is reshaping the way HR departments operate, manage the employee experience, and add value to the organization. If you can take advantage of modern technology in HR, improve employee productivity, enhance engagement, and positively impact your organization’s performance. In this post, we will take a look at some of the most important HR technology trends that will affect the business landscape in the 2020s. 7 HR Technology Trends to Watch in 2022.
Speaker: Ann Meyers Piccirillo
From rapidly changing state-level labor laws and evolving workplace protections to new compliance expectations around pay equity and hybrid policies, HR teams are navigating a constant wave of regulatory updates. It’s not just about reacting anymore; it’s about anticipating risk, aligning stakeholders, and taking a smarter, proactive stance. In this session, we’ll cut through the noise and help you focus on what matters.
LSA Global
NOVEMBER 26, 2021
Employees Expect Purpose Unlike the past, employees today expect their employers to design jobs that help create a sense of personal and professional purpose. The good news is that employees who find meaning in their work, consistently outperform and outlast those who do not. More meaning for your teams at work translates to higher levels of performance, commitment, engagement, and retention.
Eric Jacobsen Blog
NOVEMBER 23, 2021
Antonio Nieto-Rodriguez, author of the new book, Harvard Business Review Project Management Handbook , explains that high-performing teams have these eight attributes : The team has time to meet and get to know each other. All team members participate to establish team goals. Each team member can describe the team’s primary purpose and expected goals.
Harvard Business Review
NOVEMBER 25, 2021
What Singapore’s DBS Bank learned as it moved toward a more distributed workforce.
Wendy Hirsch
NOVEMBER 22, 2021
Key Points Change communication focused solely on providing information does not develop the shared perspectives required for change success. A more strategic take on internal change communication recognizes that people will draw on more than information provided by the change team to inform their perspectives of the change. Effective communication with employees during change requires us to link sense-giving and sense-making processes to create a mutual understanding of the change.
Speaker: Radhika Samant and Todd Wuestenberg
Employee recognition has often been deemed a "feel-good" initiative, tied closely to rewards. While we understand its importance, we tend to associate recognition with intangible outcomes like engagement and sentiment, rather than direct impacts on retention and high performance. In today’s workplace, the true ROI of recognition lies in its ability to regenerate tangible, business-driven results.
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