Sat.Oct 23, 2021 - Fri.Oct 29, 2021

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What is Your Criteria for Deciding?

Kevin Eikenberry

We are all in the decision-making business – especially as leaders. In order for us to make effective decisions, we need clear decision criteria. Yet too often, we don’t slow down to consider, we just decide. When you look at the next decision in front of you – do you know what your criterion for […]. The post What is Your Criteria for Deciding?

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National Gratitude Month: 20 Ways To Celebrate It At Work

Vantage Circle

November ushers in the season of celebrations and gratitude. While you may be thinking about Thanksgiving, there is another equally important holiday— National Gratitude Month! And it's the perfect time to celebrate this wonderful sentiment in the workplace. Each November, the US observes National Gratitude Month. For many of us, it's an opportunity to reflect on what we're thankful for in our professional and personal lives.

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Terrifying Tales of Spooky Support

Help Scout Leadership

The relentless customer with suspiciously sharp teeth, and the disturbing silence of an empty inbox. Three support stories to scare any customer service professional this Halloween.

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Want to Become an Employee Engagement Hero? Do These Things (and Avoid the Rest)

15Five

While paved with good intentions, the road to becoming a strategic HR hero can contain a few hazards and roadblocks that slow you down, or worse, grind your efforts to a halt. Over my career conducting over 2000 employee engagement meetings with HRBPs and executives, I’ve identified some of these common roadblocks as well as the best practices that truly do lead to a more engaged workforce.

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How to Make The Best Benefits Decisions for 2025's Workforce: An HR and Total Rewards Guide

Speaker: Kaitlin Ruby Carroll

Retaining top talent in 2025 means rethinking benefits. In a competitive job market, fertility benefits are more than just offerings - they are a commitment to your team’s well-being. Gain critical insights into the latest fertility benefits strategies that can help position your organization as an industry leader. Our expert will explore the unique advantages and challenges of each model, share success stories from top organizations, and offer practical strategies to make benefits decisions tha

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Are You a Helicopter Boss? – Remarkable TV

Kevin Eikenberry

You’ve heard of helicopter parents, right? These well-intentioned parents tend to hover over their children (like a helicopter) and typically take too much responsibility for their children’s experiences and lives. They of course do this out of love, to protect their children. Have you ever had a helicopter boss? Again, likely out of good intentions, […].

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Why is mentorship so important?

Agile42

Mentors can guide us through challenges we face, help us grow, and support our lifelong learning process. In this article, Ninja Granzow shares her experiences of mentorship, choosing the right mentor, and setting mentoring goals. Continue reading Why is mentorship so important? at agile42.

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“Digital Body Language” Is Everything: Interview with Erica Dhawan

Nir Eyal

The post “Digital Body Language” Is Everything: Interview with Erica Dhawan appeared first on Nir and Far.

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Why Stephen King Felt Ashamed

Leadership Freak

Miss Hisler summoned Stephen King to the principal’s office because he had written and sold a horror story to his classmates. He earned over nine dollars in one day.

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Get More Read – and Help Others Do it Too!

Kevin Eikenberry

Few will disagree that reading is a powerful way to learn. In fact, even nonreaders will agree with this truth. Never before has there been more to read, in more ways, from more sources. Nor more excuses and explanations for not reading. If you want to get more read so you can learn and act […]. The post Get More Read – and Help Others Do it Too!

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9 Zendesk Alternatives for 2022 (with Side-By-Side Comparison Chart)

Help Scout Leadership

Zendesk is the biggest, but that doesn’t mean it’s the best. Check out our list of 9 Zendesk alternatives to consider for your support team.

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The Diversity Reckoning: Can HR Survive Without New Perspectives?

Speaker: Jeremy York

2024 has tested every organization, and 2025 promises no less - the warning signs are everywhere. If you’re relying on superficial approaches to diversity, you might find yourself scrambling to catch up. Thought diversity - the fuel for new ideas, fresh perspectives, and disruptive innovation - is more than a buzzword. It's a survival strategy. And if you’re not building it into your workplace culture right now , you’re heading for trouble.

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Why is mentorship so important?

Agile42

Mentors can guide us through challenges we face, help us grow, and support our lifelong learning process. In this article, Ninja Granzow shares her experiences of mentorship, choosing the right mentor, and setting mentoring goals. Continue reading Why is mentorship so important? at agile42.

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You Want People to Take Ownership – But How

Leadership Freak

“Anything that affects my team is mine.” Brandon Ross* “If the traffic light in front of my building isn’t working, I’m having someone look into it.

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How To Improve Your Work Culture And Boost Your Team's Productivity

Vantage Circle

Company culture can make or break your business. If you see your business output decreasing, this can be a sign that your work culture needs improvements. After all, workplace culture affects not only the emotional state of employees but also their productivity. Research shows that out of ten people, three admit that toxic workplace culture affects their behavior at home for the worse.

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Announcing Help Scout's 2021 Customer Service Awards

Help Scout Leadership

Check out the companies who are delivering exceptional customer experiences in B2B, B2C, and Ecommerce.

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Recognition Powers High-Performance — If You Do it Right

Speaker: Radhika Samant and Todd Wuestenberg

Employee recognition has often been deemed a "feel-good" initiative, tied closely to rewards. While we understand its importance, we tend to associate recognition with intangible outcomes like engagement and sentiment, rather than direct impacts on retention and high performance. In today’s workplace, the true ROI of recognition lies in its ability to regenerate tangible, business-driven results.

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How to hold employees accountable without micromanaging them

Know Your Team

Yes, it’s possible. Here are 9 practices for how to increase team accountability without squashing your team morale. If you’re a leader who wants the best outcomes, the natural question to ask is: “How to hold employees accountable without micromanaging them?”. However, this question can feel complicated. As much as you want your team to be more accountable, you’ve never been eager to play “bad cop.” The last thing you want to do is become “ that micromanager ,̶

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7 Ways to Master the Most Important Leadership Skill

Leadership Freak

Intimidation is about reward and punishment. Leading is about connecting. The ability to connect with people is the magic ingredient that multiplies every leadership practice. Your brain is wired to connect.

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Co-Marketing Webinar Overview and What to Expect

Ascend

Growing an email list and generating leads online is a solid business growth strategy, but can be painfully slow. One of the most effective ways I've seen companies expedite the process is to host, present at, or sponsor a co-marketing webinar. I've seen companies that have been able to get 10,000 to 20,000 new followers using this type of strategic marketing campaign.

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Part 3: Commanding the Room with Confidence

Optimum Associates

Introduction. In our previous two blog posts, we discussed the importance of executive presence and ways to foster mindsets that accelerate the learning process. In this post, we will pivot to the “how-to” of executive presence, and I will share some key tips and skills that have helped my coaching clients strengthen their EP in an authentic way.

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HR Meets AI: The New Way of Keeping Large Workforces Connected and Engaged

Speaker: Miriam Connaughton and Donald Knight

As organizations scale, keeping employees connected, engaged, and productive can seem like a monumental task. But what if AI could help you do all of this and more? AI has the power to help, but the key is implementing it in a way that enhances, rather than replaces, human connection. Join us for an exploration into how industry trailblazers are using AI to transform employee experience at scale while addressing both the potential and the pitfalls.

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Hybrid working environment: 4 practices to create a positive culture

Know Your Team

Rather than succumb to a fragmented culture, here are 4 key practices to set the foundation for a positive, cohesive hybrid working environment. Welcome to a new world: The hybrid working environment is the new norm for many of us. And, its challenges are new to us, as well. You’re concerned. Now that your team is transitioning to a hybrid working environment – split between some folks coming into the office regularly, and some folks rarely (or never) coming in – you’re concerned abo

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The Secret to Magnificent Success

Leadership Freak

Bob Burg and John David Mann wrote the following in, “The Go-Giver Influencer.

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Your Top Project Management Scheduling Issues

Liquid Planner Productivity

According to research, 70% of organizations have suffered at least one project failure in the prior 12 months. Over the years we’ve talked to many people who managed these projects to better understand their needs and what could have helped them succeed. Most have counted on traditional project management software to align their projects and teams, but they have consistently attributed four common problems to their failure: resources, visibility, alignment of priorities, and scheduling issues.

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4 Online Networking Tips That Increase Your Visibility and Value

Ascend

These days, people have two lives: offline and online. Being visible to your social network physically and virtually opens the door to innumerable opportunities. A single person, even someone you barely know, can change the trajectory of your career or life. Developing a strong personal and professional network takes commitment and dedication, which is tough because our lives are already busy with daily work, family, and friends (and maybe time for ourselves too!).

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How To Empower Your Workforce With Modern Fertility Benefits

Speaker: Andrea Wuchiski

In an era where a workforce spans multiple generations, HR managers and Total Rewards leaders face the unique challenge of designing benefits packages that cater to diverse employee needs. This session will delve into how comprehensive fertility benefits can bridge generational gaps, support employees’ health, and enhance workplace satisfaction. Join us for an insightful session that highlights the strategic importance of fertility benefits in today’s competitive job market.

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Hybrid working environment: 4 practices to create a positive culture

Know Your Team

Rather than succumb to a fragmented culture, here are 4 key practices to set the foundation for a positive, cohesive hybrid working environment. Welcome to a new world: The hybrid working environment is the new norm for many of us. And, its challenges are new to us, as well. You’re concerned. Now that your team is transitioning to a hybrid working environment – split between some folks coming into the office regularly, and some folks rarely (or never) coming in – you’re concerned abo

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5 of the Top HR Technology Trends to Watch in 2021

Walk Me

A number of HR technology trends are rapidly transforming the way HR departments operate. Understanding these trends can help you prepare for the changes that will come with tomorrow’s digital first era. Let’s look at some of the top HR technology trends for 2021. 5 of the Top HR Technology Trends in 2021. From AI to automation, technology is rapidly affecting and changing business units across the board.

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How pLink Leadership Eliminated Fear Among Its Employees With a Strong Knowledge Base

Sweet Process

CEO Gretchen Pisano and Chief Design Officer Jennifer Schneider at pLink Leadership are passionate about helping businesses accelerate their growth. As a fully virtual company with team members across the United States, pLink Leadership relied on having everyone operate with the same processes to maintain consistency and efficiency. But achieving these was a challenge in […].

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Is Agile Methodology Right for Your Development Projects?

CMCrossroads

An Agile approach to software development looks good on paper. However, author Rajashekar Reddy Ramasahayam argues that it may not be a fit for all projects.

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Behind The Curtain: How Todays Political Climate is Steering HR and DEI in 2025

Speaker: Hanh Nguyen

In today’s ever-changing world, HR professionals often find themselves juggling conflicting priorities - especially when external factors seem out of their control. As we traverse the unpredictable waters of the current political and economic landscape, we find ourselves at a crossroads. For HR leaders, understanding how these external forces shape our diversity, equity, and inclusion efforts is crucial.

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4 Essentials in Leadership Development

Leadership Freak

NEW BOOK GIVEAWAY!! 20 copies available!!

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How to Adopt and Use HR Process Automation Tools

Walk Me

HR process automation is one of the best ways to increase productivity in HR. In fact, one could argue that it’s essential to staying competitive in today’s digital-first era. HR, after all, is having an increasing impact on an organization’s performance. The HR department is being required to hire more workers, more quickly, while ensuring they have access to the best talent – and that those new hires have a great employee experience.

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How MiPA is Scaling up With Streamlined Business Processes

Sweet Process

The owner of MiPA, Emma Mills, is dedicated to helping business owners and entrepreneurs focus on growing their businesses. She and her team handle the back-and-forth communications between business owners and their customers that normally take time. To help businesses stay focused, Emma and her team have to be organized and on top of their […].

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The Top 4 Reasons to Assess Leadership Capabilities with Simulations

LSA Global

Assess Leadership Capabilities with Simulations to Know Where You Stand. Just as pilots and astronauts use flight simulators to increase safety and decrease learning time, organizations are turning to leadership simulations to improve their chances to hire, promote, and develop top leaders. This makes sense to us. The ability of leaders to consistently and effectively inspire, guide, and develop others can make or break an organization.

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Engage, Empower, Excel: Transforming Performance in the New Era of Work

Speaker: Radhika Samant and Adri Glover

The world of work has fundamentally changed. The series of waves that the pandemic began have rippled through the Great Resignation, quiet quitting, the Great Regret, and other eloquent phrases that boil down to the same thing: people aren’t engaged at work or enabled to perform at their best. The truth is that engagement and enablement is more important than ever, but how we do it is the critical differentiator for many organizations.