Help Scout Leadership

OCTOBER 26, 2021

SaaS customer support has a deeper impact on your business's key metrics than you might think. Here's why it’s important and how to do it well.

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SaaS Metrics 290

Leadership Freak

OCTOBER 29, 2021

“Anything that affects my team is mine.” Brandon Ross* “If the traffic light in front of my building isn’t working, I’m having someone look into it.

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Kevin Eikenberry

OCTOBER 25, 2021

We are all in the decision-making business – especially as leaders. In order for us to make effective decisions, we need clear decision criteria. Yet too often, we don’t slow down to consider, we just decide. When you look at the next decision in front of you – do you know what your criterion for […]. The post What is Your Criteria for Deciding?

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Nir Eyal

OCTOBER 24, 2021

The post “Digital Body Language” Is Everything: Interview with Erica Dhawan appeared first on Nir and Far.

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Speaker: Chandra McCormack, CPA, MBA, NACD.DC

Technical degrees might open doors—but it’s the soft skills that keep them open. In the face of disruption, evolving workplace dynamics, and rising expectations of leadership, soft skills like communication, emotional intelligence, and presence have become core business essentials—not nice-to-haves. Inspired by stories from her father coupled with her own career journey, seasoned executive Chandra McCormack breaks down how to lead with impact, connect with purpose, and cultivate a workplace cult

Help Scout Leadership

OCTOBER 25, 2021

Check out the companies who are delivering exceptional customer experiences in B2B, B2C, and Ecommerce.

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B2C eCommerce B2B 290

Leadership Freak

OCTOBER 27, 2021

Miss Hisler summoned Stephen King to the principal’s office because he had written and sold a horror story to his classmates. He earned over nine dollars in one day.

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15Five

OCTOBER 28, 2021

While paved with good intentions, the road to becoming a strategic HR hero can contain a few hazards and roadblocks that slow you down, or worse, grind your efforts to a halt. Over my career conducting over 2000 employee engagement meetings with HRBPs and executives, I’ve identified some of these common roadblocks as well as the best practices that truly do lead to a more engaged workforce.

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Employee Engagement Metrics Accounts Benchmarking 105

Help Scout Leadership

OCTOBER 27, 2021

The relentless customer with suspiciously sharp teeth, and the disturbing silence of an empty inbox. Three support stories to scare any customer service professional this Halloween.

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Leadership Freak

OCTOBER 28, 2021

Bob Burg and John David Mann wrote the following in, “The Go-Giver Influencer.

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AIHR

OCTOBER 26, 2021

How much does it really cost to hire a new employee? Cost per hire is one of the most used HR metrics and recruiting KPIs. Understanding cost per hire enables you to make more strategic decisions when investing in your recruitment efforts. In other words, it helps in decision-making around the costs involved in the hiring process and also provides an estimation of the cost of hard-to-fill roles.

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Recruitment Metrics Compliance Advertising 105

Speaker: Jeremy York

Join us for a thought-provoking exploration of the rapidly evolving HR landscape as we examine how technological innovation, regulatory changes, talent strategies, and evolving diversity approaches are reshaping the profession. This webinar will provide HR professionals with practical insights on leveraging AI and emerging technologies while maintaining compliance in an increasingly complex regulatory environment.

Diversity

Kevin Eikenberry

OCTOBER 26, 2021

You’ve heard of helicopter parents, right? These well-intentioned parents tend to hover over their children (like a helicopter) and typically take too much responsibility for their children’s experiences and lives. They of course do this out of love, to protect their children. Have you ever had a helicopter boss? Again, likely out of good intentions, […].

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Help Scout Leadership

OCTOBER 28, 2021

Zendesk is the biggest, but that doesn’t mean it’s the best. Check out our list of 9 Zendesk alternatives to consider for your support team.

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Leadership Freak

OCTOBER 26, 2021

NEW BOOK GIVEAWAY!! 20 copies available!!

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Leadership Development 189

AIHR

OCTOBER 27, 2021

Cash isn’t the only way to reward employees. Non-monetary incentives help you keep your people enthusiastic, motivated, and engaged. Let’s dive into the benefits of non-monetary incentives in more detail and explore the top non-monetary rewards your organization can offer. Contents What are non-monetary incentives? What are the benefits of non-monetary incentives?

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Benefits Compensation Onboarding Travel 98

Speaker: Carolyn Clark and Miriam Connaughton

Forget predictions, let’s focus on priorities for the year and explore how to supercharge your employee experience. Join Miriam Connaughton and Carolyn Clark as they discuss key HR trends for 2025—and how to turn them into actionable strategies for your organization. In this dynamic webinar, our esteemed speakers will share expert insights and practical tips to help your employee experience adapt and thrive.

Diversity

Eric Jacobsen Blog

OCTOBER 25, 2021

A recent Deloitte quantitative survey led by Amelia Dunlop of 6,000 people in the US revealed that 84% of respondents said they do their best work then they feel worthy. And nine out of 10 people surveyed agreed or strongly agreed that it matters to them to feel worthy. Yet, five out of 10 indicated that they sometimes, often, or always struggle to feel worthy.

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Manager 98

Vantage Circle

OCTOBER 25, 2021

Company culture can make or break your business. If you see your business output decreasing, this can be a sign that your work culture needs improvements. After all, workplace culture affects not only the emotional state of employees but also their productivity. Research shows that out of ten people, three admit that toxic workplace culture affects their behavior at home for the worse.

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Recruitment Employee Engagement Software Accounts 92

Leadership Freak

OCTOBER 25, 2021

Intimidation is about reward and punishment. Leading is about connecting. The ability to connect with people is the magic ingredient that multiplies every leadership practice. Your brain is wired to connect.

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Leadership Development 189

Agile42

OCTOBER 24, 2021

Mentors can guide us through challenges we face, help us grow, and support our lifelong learning process. In this article, Ninja Granzow shares her experiences of mentorship, choosing the right mentor, and setting mentoring goals. Continue reading Why is mentorship so important? at agile42.

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Speaker: Kaitlin Ruby Carroll

Retaining top talent in 2025 means rethinking benefits. In a competitive job market, fertility benefits are more than just offerings - they are a commitment to your team’s well-being. Gain critical insights into the latest fertility benefits strategies that can help position your organization as an industry leader. Our expert will explore the unique advantages and challenges of each model, share success stories from top organizations, and offer practical strategies to make benefits decisions tha

Benefits

Kevin Eikenberry

OCTOBER 25, 2021

Few will disagree that reading is a powerful way to learn. In fact, even nonreaders will agree with this truth. Never before has there been more to read, in more ways, from more sources. Nor more excuses and explanations for not reading. If you want to get more read so you can learn and act […]. The post Get More Read – and Help Others Do it Too!

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Know Your Team

OCTOBER 27, 2021

Yes, it’s possible. Here are 9 practices for how to increase team accountability without squashing your team morale. If you’re a leader who wants the best outcomes, the natural question to ask is: “How to hold employees accountable without micromanaging them?”. However, this question can feel complicated. As much as you want your team to be more accountable, you’ve never been eager to play “bad cop.” The last thing you want to do is become “ that micromanager ,̶

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Accounts Sales Sales Manager 59

Ascend

OCTOBER 29, 2021

Growing an email list and generating leads online is a solid business growth strategy, but can be painfully slow. One of the most effective ways I've seen companies expedite the process is to host, present at, or sponsor a co-marketing webinar. I've seen companies that have been able to get 10,000 to 20,000 new followers using this type of strategic marketing campaign.

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Marketing 52

Agile42

OCTOBER 24, 2021

Mentors can guide us through challenges we face, help us grow, and support our lifelong learning process. In this article, Ninja Granzow shares her experiences of mentorship, choosing the right mentor, and setting mentoring goals. Continue reading Why is mentorship so important? at agile42.

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Speaker: Jeremy York

2024 has tested every organization, and 2025 promises no less - the warning signs are everywhere. If you’re relying on superficial approaches to diversity, you might find yourself scrambling to catch up. Thought diversity - the fuel for new ideas, fresh perspectives, and disruptive innovation - is more than a buzzword. It's a survival strategy. And if you’re not building it into your workplace culture right now , you’re heading for trouble.

Diversity

Optimum Associates

OCTOBER 28, 2021

Introduction. In our previous two blog posts, we discussed the importance of executive presence and ways to foster mindsets that accelerate the learning process. In this post, we will pivot to the “how-to” of executive presence, and I will share some key tips and skills that have helped my coaching clients strengthen their EP in an authentic way.

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Deliverables Energy 52

Know Your Team

OCTOBER 28, 2021

Rather than succumb to a fragmented culture, here are 4 key practices to set the foundation for a positive, cohesive hybrid working environment. Welcome to a new world: The hybrid working environment is the new norm for many of us. And, its challenges are new to us, as well. You’re concerned. Now that your team is transitioning to a hybrid working environment – split between some folks coming into the office regularly, and some folks rarely (or never) coming in – you’re concerned abo

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Scaling Accounts Manager 52

Liquid Planner Productivity

OCTOBER 28, 2021

According to research, 70% of organizations have suffered at least one project failure in the prior 12 months. Over the years we’ve talked to many people who managed these projects to better understand their needs and what could have helped them succeed. Most have counted on traditional project management software to align their projects and teams, but they have consistently attributed four common problems to their failure: resources, visibility, alignment of priorities, and scheduling issues.

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Project Management Manager Software Deliverables 52

AIHR

OCTOBER 28, 2021

Welcome to another exciting episode of All About HR! This is the podcast & video series for HR Professionals and business leaders who want to future-proof their organization and learn about the latest trends & insights from industry experts, CHROs, and thought leaders. How do human capital decisions affect financial capital decisions? In this episode, we welcome Khurshid Anis — expert in Global HR Talent Strategy, People Analytics & Workforce Transformation — and explore the topic of

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Human Resources Sales Sales Implementation 52

Speaker: Ann Meyers Piccirillo

From rapidly changing state-level labor laws and evolving workplace protections to new compliance expectations around pay equity and hybrid policies, HR teams are navigating a constant wave of regulatory updates. It’s not just about reacting anymore; it’s about anticipating risk, aligning stakeholders, and taking a smarter, proactive stance. In this session, we’ll cut through the noise and help you focus on what matters.

Compliance

Ascend

OCTOBER 27, 2021

These days, people have two lives: offline and online. Being visible to your social network physically and virtually opens the door to innumerable opportunities. A single person, even someone you barely know, can change the trajectory of your career or life. Developing a strong personal and professional network takes commitment and dedication, which is tough because our lives are already busy with daily work, family, and friends (and maybe time for ourselves too!).

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Media 52

Know Your Team

OCTOBER 28, 2021

Rather than succumb to a fragmented culture, here are 4 key practices to set the foundation for a positive, cohesive hybrid working environment. Welcome to a new world: The hybrid working environment is the new norm for many of us. And, its challenges are new to us, as well. You’re concerned. Now that your team is transitioning to a hybrid working environment – split between some folks coming into the office regularly, and some folks rarely (or never) coming in – you’re concerned abo

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Scaling Accounts Manager 52

Walk Me

OCTOBER 26, 2021

A number of HR technology trends are rapidly transforming the way HR departments operate. Understanding these trends can help you prepare for the changes that will come with tomorrow’s digital first era. Let’s look at some of the top HR technology trends for 2021. 5 of the Top HR Technology Trends in 2021. From AI to automation, technology is rapidly affecting and changing business units across the board.

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Workflows Digital Transformation Onboarding Recruitment 52

CMCrossroads

OCTOBER 26, 2021

An Agile approach to software development looks good on paper. However, author Rajashekar Reddy Ramasahayam argues that it may not be a fit for all projects.

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Software 52

Speaker: Radhika Samant and Todd Wuestenberg

Employee recognition has often been deemed a "feel-good" initiative, tied closely to rewards. While we understand its importance, we tend to associate recognition with intangible outcomes like engagement and sentiment, rather than direct impacts on retention and high performance. In today’s workplace, the true ROI of recognition lies in its ability to regenerate tangible, business-driven results.

Retention