Help Scout Leadership
MAY 12, 2021
Great customer service delivers real business value. That’s a foundational belief at Help Scout, as outlined in our support-driven growth articles. Even so, it can be difficult for empathetic customer service staff to think about customers in terms of business revenue. It somehow feels more “fair” to treat every customer equally, being helpful and responsive without regard to the money involved.
Leadership Freak
MAY 12, 2021
Pessimists can’t lead. They worry about things that won’t work. They don’t try things. But teams lose trust in eternal optimists. Optimistic plans seldom work.
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Nir Eyal
MAY 9, 2021
The post Why the Illusion of Control Is Hurting Your Goals appeared first on Nir and Far.
Heather Stagl
MAY 12, 2021
I’ve recently partnered with DesignThinkers Group, USA to explore how the disciplines of Design Thinking and Change Management can expand the impact of both. This Venn diagram highlights some of the similarities and differences between Design Thinking and Change Management. I’ll explore these at a high level below.
Speaker: Chandra McCormack, CPA, MBA, NACD.DC
Technical degrees might open doors—but it’s the soft skills that keep them open. In the face of disruption, evolving workplace dynamics, and rising expectations of leadership, soft skills like communication, emotional intelligence, and presence have become core business essentials—not nice-to-haves. Inspired by stories from her father coupled with her own career journey, seasoned executive Chandra McCormack breaks down how to lead with impact, connect with purpose, and cultivate a workplace cult
Help Scout Leadership
MAY 14, 2021
When you provide a tool that your customers rely on to achieve their daily goals, a common guiding value is a user-first mentality. But what does this actually mean? For Brain.fm, this means achieving as much visibility into and consistency of customer success as possible. Brain.fm was founded in 2003 by Adam Hewett with the goal of helping people focus, relax, and sleep by way of neuroscience-backed functional music.
Leadership Freak
MAY 13, 2021
A great meeting is a work of art. A lousy meeting is a train wreck. Lord, give us more artists. 4 things to never say about the people upstairs.
OrgDev Digest brings together the best content for management professionals from the widest variety of industry thought leaders.
Nir Eyal
MAY 11, 2021
The post So, You Want To Become a Great Product Manager?” Q&A with Jackie Bavaro appeared first on Nir and Far.
Help Scout Leadership
MAY 13, 2021
Ensuring a positive experience in a B2B relationship delivers improved engagement and, ultimately, a better financial result. So if you’re responsible for a B2B relationship and you’re not already considering B2B customer experience, it’s time to get on board. When getting started, however, many folks are overwhelmed with the idea of creating an experience approach between businesses.
Leadership Freak
MAY 14, 2021
You don’t need to be Einstein to ask questions that lift flagging spirits and ignite vitality. Lousy questions are tyrants. Good questions invite interesting answers. But great questions disturb the domestic tranquility.
Kevin Eikenberry
MAY 9, 2021
When someone becomes a new leader (we call that the moment of moving “from bud to boss”), they embark on one of the toughest job transitions of their careers. Perhaps the toughest. Anytime we do something new, we need confidence. But especially if it is tough, confidence might be the most elusive element. The importance […]. The post Building Your Confidence as a New Leader appeared first on Kevin Eikenberry on Leadership & Learning.
Speaker: Jeremy York
Join us for a thought-provoking exploration of the rapidly evolving HR landscape as we examine how technological innovation, regulatory changes, talent strategies, and evolving diversity approaches are reshaping the profession. This webinar will provide HR professionals with practical insights on leveraging AI and emerging technologies while maintaining compliance in an increasingly complex regulatory environment.
AIHR
MAY 14, 2021
What is it that HR can learn from Formula 1 racing? Great teamwork and being super efficient at solving problems together for sure – think of pit stops that last barely 2 seconds. But that’s not what we’re talking about here. Performance coaching is something else they are very good at in Formula 1. And that’s what this article is about.
LSA Global
MAY 10, 2021
Is Your Business Prepared for Future Needs? The companies that survive disruption are those that are able to predict how needs and marketplaces will change and shift. Thanks to COVID, putting people back into the workforce and preparing them for the jobs that are needed now will be a huge challenge. It’s time to upskill your workforce. As organizations emerge from this catastrophic year, workforces will require new capabilities as they face the future.
Vantage Circle
MAY 14, 2021
Organizational behavior is an essential part of people management in today’s work culture. The synergy and behavior between your people will determine their efficiency. In-depth learning provides an understanding of how employees communicate with one another. Their compatibility is vital so that work goes on without hiccups. Without your people’s unity, it is difficult to achieve long-term success.
Kevin Eikenberry
MAY 11, 2021
Opportunities have expiration dates. I saw this quote recently, and I wish I could remember who/where to attribute this quote to because I instantly loved it. There is a lot of truth in it. Let’s think about opportunity for a minute… Have you ever missed an opportunity because you were unaware of it? Have you […]. The post Opportunities Have Expiration Dates – Remarkable TV appeared first on Kevin Eikenberry on Leadership & Learning.
Speaker: Carolyn Clark and Miriam Connaughton
Forget predictions, let’s focus on priorities for the year and explore how to supercharge your employee experience. Join Miriam Connaughton and Carolyn Clark as they discuss key HR trends for 2025—and how to turn them into actionable strategies for your organization. In this dynamic webinar, our esteemed speakers will share expert insights and practical tips to help your employee experience adapt and thrive.
Eric Jacobsen Blog
MAY 13, 2021
Here are some great insights about leading versus managing from Bob Kulhan and his book, Getting To Yes And. He says, " Leading is not managing. Managing is not leading. " "Managing is taking care of logistical and practical details. Every team-related task needs to be managed to some extent, and the quality of managing can fall anywhere on a spectrum that runs from well-oiled machine to gear-grinding nightmare.
Brett Koehler
MAY 12, 2021
In recent years, hundreds of articles and books have detailed how to make yourself be heard, protect your emotional well-being, and set up healthy boundaries at work. But what about claiming physical space in the workplace?
AIHR
MAY 12, 2021
How do you make sure you have the right leaders in place at your organization? In this interview, Sankalp Sharma, Head of Talent Management at Signify, provides insights into the stages of succession planning: making sure you have the right leadership bench, with the right capabilities, and leveraging the diversity of the workforce for succession. .
Agile42
MAY 12, 2021
Our agile42 Community is an inspiring new place where we will continue supporting you in your growth and development as Scrum Masters, Product Owners, and Agile Coaches. Each month we will have a theme around which we’ll create events and activities, and stimulate discussions. Learn from this community and get support from our agile42 coaches and trainers. .
Speaker: Kaitlin Ruby Carroll
Retaining top talent in 2025 means rethinking benefits. In a competitive job market, fertility benefits are more than just offerings - they are a commitment to your team’s well-being. Gain critical insights into the latest fertility benefits strategies that can help position your organization as an industry leader. Our expert will explore the unique advantages and challenges of each model, share success stories from top organizations, and offer practical strategies to make benefits decisions tha
Eric Jacobsen Blog
MAY 12, 2021
According to a 2015 Microsoft study, the average attention span for us ever-scattered humans is now shorter that a goldfish's; eight seconds. So, how do you stand out? How do you communicate effectively? How do you not waste time? Paul Hellman answers these questions and gives you 100 fast and actionable tactics to make your eights seconds meaningful.
Sweet Process
MAY 11, 2021
Featured Bonus Content: Download the FREE Checklist for Writing Business Policies and Procedures! Click Here To Download It. Being a top player in your industry comes with many benefits—a robust customer base, smooth-running operations, high-income generation, and competent employees, among other things. The expansion of your business is coming along well due to the systems […].
Vantage Circle
MAY 10, 2021
Society is constantly changing. All of which will imply how the pharmaceutical industry is likely to conduct its business in the near future. How are they going to meet patients’ needs and healthcare systems extensively? The pharma industry has witnessed multiple hurdles in recent years, let alone human resource management. The large population, high demands, and a growing burden of chronic health conditions like cancer and cardiovascular disease, and an increasing number of patients who are liv
LSA Global
MAY 14, 2021
Hearts and Minds Successful change in the workplace requires more than just simple persuasion. To truly achieve behavioral change, change management consulting experts know that you need to harness both the hearts and minds of those affected by change – their understanding and commitment as well as their emotional energy. Change hearts and minds at work to succeed at the desired transformation.
Speaker: Jeremy York
2024 has tested every organization, and 2025 promises no less - the warning signs are everywhere. If you’re relying on superficial approaches to diversity, you might find yourself scrambling to catch up. Thought diversity - the fuel for new ideas, fresh perspectives, and disruptive innovation - is more than a buzzword. It's a survival strategy. And if you’re not building it into your workplace culture right now , you’re heading for trouble.
Eric Jacobsen Blog
MAY 11, 2021
One of my favorite articles from a 2014 issue of Inc. magazine featured a fascinating list of 35 questions from business owners, entrepreneurs and management thinkers. Each offered the one question they would ask to move a company forward. From the list, my favorites are : Are we relevant? Will we be relevant five years from now? Ten? What prevents me from making the changes I know will make me a more effective leader?
Sweet Process
MAY 11, 2021
Featured Bonus Content: Download the FREE Work Instruction Template + 15 Samples! Click Here To Download It. If you’re looking to create a detailed guideline that’ll help your employees execute their tasks effectively and accurately, then you need a work instruction template. The reason is simple: A work instruction template provides step-by-step instructions that you […].
Harvard Business Review
MAY 12, 2021
Four ways to get the most out of the time you’ve accrued during the pandemic.
Leadership Freak
MAY 10, 2021
We’re on our way to visit a friend for the last time. He’s dying. But he’s in surprisingly good health, except that Idiopathic Pulmonary Fibrosis is taking his life.
Speaker: Ann Meyers Piccirillo
From rapidly changing state-level labor laws and evolving workplace protections to new compliance expectations around pay equity and hybrid policies, HR teams are navigating a constant wave of regulatory updates. It’s not just about reacting anymore; it’s about anticipating risk, aligning stakeholders, and taking a smarter, proactive stance. In this session, we’ll cut through the noise and help you focus on what matters.
Eric Jacobsen Blog
MAY 11, 2021
Rather than writing yet another how-to guide for people wanting to launch a startup, Tom Eisenmann conducted original research on startup failure to better understand startup success. During his multiyear research project he conducted 470 interviews with failed entrepreneurs and investors, and provided a series of case studies—from a home-furnishings retailer (Fab.com) to a concierge dog-walking service (Baroo) to a sophisticated social robot (Jibo)—and he identified six distinct patterns that a
Sweet Process
MAY 10, 2021
Nowadays, equality is a big thing. Everyone deserves equal opportunity, no matter their background or orientation. That’s why diversity, equity, and inclusion in companies are in constant need of improvement to help people who are new and from different backgrounds fit in and feel like they belong. Michon Pinnix, COO at Chimera Bioengineering, stresses the […].
Harvard Business Review
MAY 11, 2021
When attracting talent, a collective mission is more important than job descriptions and compensation packages.
Leadership Freak
MAY 11, 2021
We’re returning to Pennsylvania after visiting my friend Cy. He’s dying. You can’t predict these things but it’s a matter of weeks, not months. I’m glad we made the trip.
Speaker: Radhika Samant and Todd Wuestenberg
Employee recognition has often been deemed a "feel-good" initiative, tied closely to rewards. While we understand its importance, we tend to associate recognition with intangible outcomes like engagement and sentiment, rather than direct impacts on retention and high performance. In today’s workplace, the true ROI of recognition lies in its ability to regenerate tangible, business-driven results.
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