John Maxwell
SEPTEMBER 21, 2021
Photo by SHaHraM Anhari on Unsplash. This message is excerpted from the book Life Coaching for Successful Women: Powerful Questions, Practical Answ ers by Valorie Burton. Research shows that resilient people think differently. They have a set of skills – sometimes learned, other times innate – that allow them to persevere, manage stress, and triumph in the face of challenges.
15Five
SEPTEMBER 28, 2021
“The most innovative or unique idea my company implemented in the last year that actually improved engagement for our employees is _?” Every month, we ask members of our HR Superstars Community an “icebreaker question” like this one around a different topic. Just like our first question ( What keeps HR leaders up at night? ) the responses to this question were phenomenal: It’s fascinating that higher engagement isn’t always sourced via streamlining productivity or creating clea
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Help Scout Leadership
SEPTEMBER 14, 2021
With access to fewer resources and generally leaner teams, small businesses need to be more creative and tactful in their approach to customer service. That’s not to say they can’t provide a top-notch experience — they absolutely can. They just need to be a little more focused with their efforts. In this guide, we cover some common topics surrounding small business customer service and provide some insights gained from our years of working in support — as well as insights from small business lea
Agile42
SEPTEMBER 29, 2021
Creating a Kanban board will help you visualize your workflow and improve processes. The very first Change Management Principle of Kanban states, “start with what you do now.” However, this can be overwhelming if you own multiple different types of projects and tasks. Learn how to get started in just three steps. Continue reading How to Create a Kanban Board: A Practical Guide at agile42.
Speaker: Kaitlin Ruby Carroll
Retaining top talent in 2025 means rethinking benefits. In a competitive job market, fertility benefits are more than just offerings - they are a commitment to your team’s well-being. Gain critical insights into the latest fertility benefits strategies that can help position your organization as an industry leader. Our expert will explore the unique advantages and challenges of each model, share success stories from top organizations, and offer practical strategies to make benefits decisions tha
Kevin Eikenberry
SEPTEMBER 28, 2021
Persistence is good and virtuous. But it’s also hard. And telling someone to be persistent seldom goes all that well. We may know it, but don’t want to hear it – or even know what to do with the advice when we hear it. Many years ago when I was at Purdue, I was having […]. The post The Power of Persistence – Remarkable TV appeared first on Kevin Eikenberry on Leadership & Learning.
Leadership Freak
SEPTEMBER 30, 2021
#1. I should have. ‘Should have’ is backward facing. Do your best to speak into the future. Instead of shoulding-yourself, say, “Next time.” #2. You should have. Why didn’t you? See #1.
OrgDev Digest brings together the best content for management professionals from the widest variety of industry thought leaders.
Tanveer Nasser
SEPTEMBER 22, 2021
If you enjoy reading interviews of CEOs sharing what shapes their understanding and approach to leadership, chances are you’ve probably read one of the over 500 interviews Adam Bryant wrote for his popular New York Times column, “Corner Office”. I’ve been an avid reader of Adam’s column for many, many years so I was delighted when his publicist reached out to me to say Adam was interested in appearing on my podcast, “Leadership Biz Cafe”.
Help Scout Leadership
SEPTEMBER 28, 2021
While the opportunity to hire the best people anywhere in the world is incredible, hiring for a remote team does have its unique challenges. Help Scout has been a fully remote company for over 10 years now — with 129 people across 80 cities around the world — so our hiring process has to be aligned with our remote culture. That means: Optimizing interviews for people in different time zones.
Nir Eyal
SEPTEMBER 12, 2021
The post The Real Reason Why You Sabotage Your Own Goals appeared first on Nir and Far.
Kevin Eikenberry
SEPTEMBER 1, 2021
In facilitating learning experiences (virtually) over the last 18 months with leaders who want to be more effective in leading remote or hybrid teams, one of the most common concerns I hear is, “We can’t collaborate without a whiteboard.” This is a limiting view (I’ll explain in a second), but if you want hybrid collaboration […]. The post Yes, Hybrid Teams Can Collaborate appeared first on Kevin Eikenberry on Leadership & Learning.
Speaker: Jeremy York
2024 has tested every organization, and 2025 promises no less - the warning signs are everywhere. If you’re relying on superficial approaches to diversity, you might find yourself scrambling to catch up. Thought diversity - the fuel for new ideas, fresh perspectives, and disruptive innovation - is more than a buzzword. It's a survival strategy. And if you’re not building it into your workplace culture right now , you’re heading for trouble.
Leadership Freak
SEPTEMBER 24, 2021
The end of this week is your last opportunity to put a big rock on next week’s calendar. Once day-to-day urgencies appear, they prevent you from accomplishing important tasks.
15Five
SEPTEMBER 21, 2021
Millennials currently make up the largest part of the workforce, yet almost 50% have significant career regrets. Looking back, many wish they’d chosen a different career path when they started out and the ones that made it to management are now wondering if they even want to be bosses. One thirty-five-year-old lamented in a CNBC article , “I wish someone had helped me figure out what jobs would be applicable for my interests and passions.”.
Tanveer Nasser
SEPTEMBER 8, 2021
It seems like every day there’s a new article tackling the issue of work from home (WFH), either focusing on leaders and their organizations who are embracing this new approach to work, or those who insist the only way forward is for all employees to return back to the office. But as these debates continue over WFH, it seems like many have forgotten the real purpose of leadership, which is why I decided to address it in this edition of my Leadership Espresso Shot series on my “Leadership Biz Caf
Help Scout Leadership
SEPTEMBER 7, 2021
Just because a customer clicked a smiley face in your post-service feedback survey does not mean you gave them high-quality service. They might love the product, and your service is just okay enough not to make a difference. Or they might be very happy with an answer, not knowing you’ve given them incomplete or out-of-date information.
Speaker: Radhika Samant and Todd Wuestenberg
Employee recognition has often been deemed a "feel-good" initiative, tied closely to rewards. While we understand its importance, we tend to associate recognition with intangible outcomes like engagement and sentiment, rather than direct impacts on retention and high performance. In today’s workplace, the true ROI of recognition lies in its ability to regenerate tangible, business-driven results.
Marcella Bremer
SEPTEMBER 20, 2021
Here’s part 3 of building a high-performance culture, based on Daniel Coyle’s The Culture Code and my consulting practice. The third ingredient to improving collaboration is a collective, meaningful purpose. When your purpose is ultra-clear and inspiring it serves as a beacon: everyone adjusts their course in the right direction – like a swarm of […].
Kevin Eikenberry
SEPTEMBER 14, 2021
While I’m talking about weeds in the video below, I promise you that this is not a gardening video. In the video, we’ll talk about the “weeds” in our lives – how to identify them and how to remove them for greater success at home and at work. Tweet it out: It’s time to garden […]. The post What Do You Need to Weed?
Leadership Freak
SEPTEMBER 28, 2021
When making decisions the most important thing is to make them. The principles of decision-making include: Go with your highest point of clarity. (Important decisions are never perfectly clear.
Nir Eyal
SEPTEMBER 6, 2021
The post How to Stay on Schedule Even When You Go Off Track appeared first on Nir and Far.
Speaker: Miriam Connaughton and Donald Knight
As organizations scale, keeping employees connected, engaged, and productive can seem like a monumental task. But what if AI could help you do all of this and more? AI has the power to help, but the key is implementing it in a way that enhances, rather than replaces, human connection. Join us for an exploration into how industry trailblazers are using AI to transform employee experience at scale while addressing both the potential and the pitfalls.
Vantage Circle
SEPTEMBER 13, 2021
What makes people happy at work? What are their true wants and needs? Is employee happiness exaggerated? Is it true that people's lives improve in general when they are happy and perform well at work? In this podcast, Dr. Elia discusses all the above aspects of employee happiness including the role of rewards and recognitions, and how leaders may overcome hurdles in creating the best workplace experience.
Help Scout Leadership
SEPTEMBER 24, 2021
Since there are multiple, distinct steps in the customer journey , some companies choose to separate these steps and have them managed by separate roles: The sales team handles pre-sales. A customer onboarding specialist manages onboarding. A customer success specialist owns lifecycle management. If your company is splitting responsibilities in a similar way, this post will teach you how to write a customer onboarding specialist job description that attracts the most qualified candidates and get
Agile42
SEPTEMBER 29, 2021
Creating a Kanban board will help you visualize your workflow and improve processes. The very first Change Management Principle of Kanban states, “start with what you do now.” However, this can be overwhelming if you own multiple different types of projects and tasks. Learn how to get started in just three steps. Continue reading How to Create a Kanban Board: A Practical Guide at agile42.
Kevin Eikenberry
SEPTEMBER 26, 2021
As you live in this very uncertain present, you can see that the future of your work – where, when, and how you do it – might be changing. If that future looks murky, uncomfortable, or scary, you are not alone. And if you are looking not just for yourself but for your team or […]. The post Overcoming the Uncertainties of the Future of Work appeared first on Kevin Eikenberry on Leadership & Learning.
Speaker: Brian Richardson
With a staggering 92% of CEOs prioritizing skill development, and 84% struggling with transformation, mastering upskilling is now more critical than ever. Drawing on extensive research and collaboration with hundreds of leading organizations, discover key hurdles and innovative best practices in workforce upskilling. You'll walk away with a deep understanding of how to build a culture of continuous learning, expert insights into assessing the current skills of your employees, and a strategic too
Leadership Freak
SEPTEMBER 13, 2021
“Any fool can criticize, condemn and complain – and most fools do.” Dale Carnegie Chronic complainers: Seek validation. Constant complaining is a plea for attention. Feel powerless.
Nir Eyal
SEPTEMBER 19, 2021
The post Can’t Seem to Stick With Your Commitments? Try Making a Pact. appeared first on Nir and Far.
Vantage Circle
SEPTEMBER 26, 2021
Being a successful leader requires more than just intelligence or skill. It all comes down to what you do on the job and how you treat others. And that's what leadership competencies are for. Managers today face many new challenges. They need to provide continuous coaching and manage remote workers. It can get complicated at times. But, with the right support system, you can reach higher levels in leadership.
Help Scout Leadership
SEPTEMBER 21, 2021
The first named customer success group was created in 1996. While the original driver for the role was to grow relationships and increase revenue, the customer success specialist job description has changed quite a bit since then. Customer success teams often have a range of responsibilities, depending on the team’s age, the size of the company, and what type of product they are supporting.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
Join this brand new webinar with Tim Buteyn to learn how you can master the art of remote onboarding! By the end of this session, you'll understand how to: Craft a Tailored Onboarding Checklist 📝 Develop a comprehensive, customized checklist that ensures every new hire has a smooth transition into your company, no matter where they are in the world.
Andrew Chen
SEPTEMBER 2, 2021
Hi readers, I’m back writing! Well, tweeting mostly, but then developing my points more thoroughly and cross-posting them to my blog. Hope you enjoy this one, which was inspired by a convo I had with Gagan Biyani at Maven about when to scale versus not. Also, a brief announcement: I’ve released the Table of Contents for my upcoming book, The Cold Start Problem.
Kevin Eikenberry
SEPTEMBER 9, 2021
Put people in groups and cliques will naturally form. While they don’t have to be negative, often they are seen as such, especially by those on the outside looking in. As we move to a new future of work leaders must be aware of cliques on hybrid teams, so the negative impacts can be avoided. […]. The post Avoiding Cliques on Your Hybrid Team appeared first on Kevin Eikenberry on Leadership & Learning.
Leadership Freak
SEPTEMBER 21, 2021
I was reminded, during a recent team meeting, that successful leadership is often about simple practices and straight-forward behaviors. If leadership practices are complicated, you’re doing it wrong.
15Five
SEPTEMBER 23, 2021
Earlier in my career with 15Five, I was fortunate to have the opportunity to job craft my role, which then became “Director of Talent Transformation.” This encompassed manager enablement, organizational development, talent development , and performance management. As the owner of our organization’s performance processes at that time, competencies became an area of focus for me.
Speaker: Andrea Wuchiski
In an era where a workforce spans multiple generations, HR managers and Total Rewards leaders face the unique challenge of designing benefits packages that cater to diverse employee needs. This session will delve into how comprehensive fertility benefits can bridge generational gaps, support employees’ health, and enhance workplace satisfaction. Join us for an insightful session that highlights the strategic importance of fertility benefits in today’s competitive job market.
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