May, 2019

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8 Tips for Creating a Better Customer Experience Decreasing Unconsiouc Bias in Retail— How to Preven

Organizational Development Solutions

Outside the dressing room, the manager “trained” a new employee on the store's theft procedures in a loud voice. Inside the dressing room, two African American women were trying on clothes. One of the women came out and expressed how upset she was at the insinuation she was stealing. In response, she and her friend were asked to leave the store and then security was called.

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Trust in the Workplace: 6 Steps to Building Trust with Employees

David Grossman

“My employer” was named by 75% of those surveyed worldwide as the most trusted institution in the recently released 2019 Edelman Trust Barometer. These findings from the annual report, now in its 19 th year, compared to trust in NGOs (57%), business (56%), government (48%) and media (47%). The report’s press release also pointed to a shift (for individuals) “. to the relationships within their control, most notably their employers.”.

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The Dumb Idea Paradox: Why great ideas often start out by sounding dumb.

Andrew Chen

Am I just getting old? When I encounter a new product idea for the first time, I find myself asking: Is this idea dumb? Or am I just getting old? Early on, there’s often not much to judge it on besides the idea. Sometimes the idea sounds either dumb or trivial. But over the years, I’ve started to not try to judge too much, especially when it’s early.

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3 Remote Work Models: Which One Is the Best For You?

15Five

Pop quiz: in what year was the term “telecommuting” coined? Even trivia connoisseurs may be surprised by the answer. Like most, you may have guessed a time after the invention of the internet, but in fact, the first known remote worker was an employee of NASA in the early 70’s. (So perhaps a very remote worker?) In 1979, the Washington Post published the article “ Working at Home Can Save Gasoline ,”and from there the idea of telecommuting gained popularity.

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How to Make The Best Benefits Decisions for 2025's Workforce: An HR and Total Rewards Guide

Speaker: Kaitlin Ruby Carroll

Retaining top talent in 2025 means rethinking benefits. In a competitive job market, fertility benefits are more than just offerings - they are a commitment to your team’s well-being. Gain critical insights into the latest fertility benefits strategies that can help position your organization as an industry leader. Our expert will explore the unique advantages and challenges of each model, share success stories from top organizations, and offer practical strategies to make benefits decisions tha

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Mory Fontanez | How To Make Organizational Values Actionable

Tanveer Nasser

These days there's a lot of focus on organizational culture in terms of its ability to attract and retain employees in today's shrinking labour market. Naturally, any discussion of an organization's culture also includes an examination of its values, which serve to articulate what that culture looks like in action. And yet, despite this growing focus on organizational culture and values, we continue to see example after example of companies outwardly claiming their organization stands for one th

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Peter Hundermark One on One with Klaus Leopold

Agile42

Klaus Leopold, renowned coach and host of the Lean Business Agility YouTube channel, met at Enterprise Kanban Coach in Barcelona with agile42 coach Peter Hundermark. The result was a video about Kanban, Scrum, coaches, trainers, local optimization, etc… You can watch the interview here or on YouTube.

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Four Keys to Leading, Not Just Managing, Change

Kevin Eikenberry

Change is the currency of leadership. Stated another way, if leading change isn’t part of your skillset, you will never be the leader you could be. Yet far more is written about managing change than leading change. I want to talk about the difference and give you four ways to begin truly leading change in […]. The post Four Keys to Leading, Not Just Managing, Change appeared first on Kevin Eikenberry on Leadership & Learning.

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[Focus Guide] How To Make The Most Out Of Your Time And Your Life

Nir Eyal

The post [Focus Guide] How To Make The Most Out Of Your Time And Your Life appeared first on Nir and Far.

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5 Must-Watch TED Talks To Help You Build Leadership Skills

15Five

Every great leader possesses unique leadership skills that have propelled them to the top, but one quality they all share is a strong commitment to continuous learning. Take Bill Gates, the legendary founder of Microsoft, who reads over 50 books a year. This is Gates’ primary way of gaining new knowledge and testing his understanding. But in case you’re not ready to average four books a month, we’ve gathered five powerful TED talks below, each focusing on a particular facet of leadership, from l

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The Difference Between Teamwork and Team Building

Vantage Circle

We hear both these terms so often in the workplace that it is not uncommon to think of them as one. But teamwork and team building are actually quite different from each other. Let’s start by distinguishing them by their basic definitions. Defining Teamwork and Team Building. Teamwork. Business Dictionary defines teamwork as “the process of working collaboratively with a group of people in order to achieve a goal.

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The Diversity Reckoning: Can HR Survive Without New Perspectives?

Speaker: Jeremy York

2024 has tested every organization, and 2025 promises no less - the warning signs are everywhere. If you’re relying on superficial approaches to diversity, you might find yourself scrambling to catch up. Thought diversity - the fuel for new ideas, fresh perspectives, and disruptive innovation - is more than a buzzword. It's a survival strategy. And if you’re not building it into your workplace culture right now , you’re heading for trouble.

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7 Universal Competencies for Success in Any Role

Leadership Freak

Gallup reviewed three decades of research and generated its simplest and most comprehensive list of competencies required to achieve excellence for all employees in any organization.

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Empiricism and Psychology: The harmony of being at odds

Agile42

During my last few engagements and following recent trends, I have been observing two worlds in which I co-exist at odds. The world of empiricism and hard sciences and the world of human sciences or psychology. The so-called ‘tree hugger’ (as it is sometimes dismissively called) and the unwavering pragmatist. As someone who has a strong background in both of these, this is not only an extrinsic observation but also an intrinsic one.

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The Painful Truth About Procrastination

Kevin Eikenberry

Procrastination. If you were to tell me you’ve never done it, I would question other things you say too. Granted, not everyone procrastinates in the same way or to the same degree. Yet procrastination is something everyone does. In my experience, there are some key truths about procrastination that we don’t know or don’t acknowledge. […]. The post The Painful Truth About Procrastination appeared first on Kevin Eikenberry on Leadership & Learning.

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Here Are The 4 Simple Introspection Steps That Will Boost Self Awareness

Nir Eyal

The post Here Are The 4 Simple Introspection Steps That Will Boost Self Awareness appeared first on Nir and Far.

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Recognition Powers High-Performance — If You Do it Right

Speaker: Radhika Samant and Todd Wuestenberg

Employee recognition has often been deemed a "feel-good" initiative, tied closely to rewards. While we understand its importance, we tend to associate recognition with intangible outcomes like engagement and sentiment, rather than direct impacts on retention and high performance. In today’s workplace, the true ROI of recognition lies in its ability to regenerate tangible, business-driven results.

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How Workplace Feedback Can Create A Cultural Revolution At Your Company

15Five

How many times have you heard the phrase, “communication is key?” If you’re anything like me, the advice has now become trite, losing any significance or weightiness it once had. But ignoring this advice with any relationship can be detrimental to the deep connection you are trying to create with another person. When we aren’t intentional with the way we communicate, things can turn sour quickly.

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Managing The Crisis: A Brief Guide On Crisis Management

Vantage Circle

There are countless stories in the corporate world on how companies are crumbling due to mismanagement. You can put the blame on crisis management or rather the lack of it. “Losing your head in a crisis is a good way to become the crisis”. -C.J. Redwine. You must be thinking that C.J. Redwine probably restated the obvious. The reason people restate the same principle is that because of its obvious misinterpretation or rather lack of interpretation.

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The Anatomy of Encouragement for Leaders

Leadership Freak

Everyone needs encouragement, eventually. Encouragement feels like someone sat beside you and grabbed an oar. #1. Encouragement thrives with connection. Encouragement from a distance is better than no encouragement.

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Everest Group’s Procurement PEAK Matrix™ Results | Accenture

Accenture

In this year’s report, based on Everest’s analysis of 16 providers’ performance during 2018, Accenture ranks as a leader and Star Performer for Market Impact and Vision & Capability.

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HR Meets AI: The New Way of Keeping Large Workforces Connected and Engaged

Speaker: Miriam Connaughton and Donald Knight

As organizations scale, keeping employees connected, engaged, and productive can seem like a monumental task. But what if AI could help you do all of this and more? AI has the power to help, but the key is implementing it in a way that enhances, rather than replaces, human connection. Join us for an exploration into how industry trailblazers are using AI to transform employee experience at scale while addressing both the potential and the pitfalls.

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Is it a Strength or a Weakness?

Kevin Eikenberry

There is much talk about strengths and how we should play to them. The wisdom is learn about your strengths, and once you know them and use them, you will become more effective. This is a fine approach, and while I agree with it in general, there is a problem. A problem that might be […]. The post Is it a Strength or a Weakness? appeared first on Kevin Eikenberry on Leadership & Learning.

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Customer Service – Now I’ve Experienced the Best, I Want More!

Mind Tools Strategy

Holidays are rarely all they’re cracked up to be. The promise of endless golden beaches and glorious sunny days. A band of happy people just waiting to share the good times with you… . When you’re planning and booking it all looks so enticing, but it too often leads to disappointment – the picture-postcard slice of heaven little more than a marketing mirage.

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Shannon Arvizu, Ph.D: The Science of Building Psychologically Safe Professional Relationships

15Five

Welcome back to Talk Nerdy To Me, 15Five’s academic blog series where we get nerdy, talk to the world’s best thinkers, and break down the latest academic research that you can apply to your workplace. This time around, I spoke with Dr. Shannon Arvizu on the topic of professional relationships. Shannon is a tech sociologist and founder of Epic Teams where she applies her unique background in behavioral science, positive psychology and team performance to help Fortune 500 companies and startups de

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Understanding and Utilizing Emotional Intelligence in the Workplace

Vantage Circle

What is Emotional Intelligence? Emotional Intelligence is the capability to identify, manage, evaluate and understand our own emotions and also of the people around us. The concept of emotional intelligence was introduced by psychologists Peter Salovey and John Mayer in 1990. The idea was generalized in 1995 by psychologist and author Daniel Goleman after the release of his book, Emotional Intelligence: Why It Can Matter More than IQ.

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The Upskilling Advantage: Transforming Your Workforce For Future Growth

Speaker: Brian Richardson

With a staggering 92% of CEOs prioritizing skill development, and 84% struggling with transformation, mastering upskilling is now more critical than ever. Drawing on extensive research and collaboration with hundreds of leading organizations, discover key hurdles and innovative best practices in workforce upskilling. You'll walk away with a deep understanding of how to build a culture of continuous learning, expert insights into assessing the current skills of your employees, and a strategic too

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7 Faces of Distrust

Leadership Freak

A reader asks, “Maybe a post on how to proceed when relationships have been eroded among team members? With a small team, I find it especially challenging.

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ORGANIC agility at Fast Growth Icons Berlin 2019

Agile42

On May 14th in Berlin, agile42 founder and strategic coach Andrea Tomasini, the “enthusiast pragmatist”, presented the ORGANIC agility® approach during the Keynote for 2019 event of the Fast Growth Icons Berlin , an invitation-only network for founders of fast-growing successes. Andrea talked about his history of business starter and what makes companies succeed or fail to an audience of more than one hundred startup founders and venture capitalists.

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How Much Time Do You Invest in Learning?

Kevin Eikenberry

Investment. Usually that word leads us to think about our 401K account, or the capital budget at work. We think about investing money to gain returns over time. And yet, we less frequently equate investing with time – a resource more precious and limited than dollars. Like investing our money, we can invest our time […]. The post How Much Time Do You Invest in Learning?

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The Dumb Idea Paradox: Why great ideas often start out by sounding dumb.

Andrew Chen

Am I just getting old? When I encounter a new product idea for the first time, I find myself asking: Is this idea dumb? Or am I just getting old? Early on, there’s often not much to judge it on besides the idea. Sometimes the idea sounds either dumb or trivial. But over the years, I’ve started to not try to judge too much, especially when it’s early.

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Mastering Remote Onboarding: Proven Strategies for Seamless New Hire Integration

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

Join this brand new webinar with Tim Buteyn to learn how you can master the art of remote onboarding! By the end of this session, you'll understand how to: Craft a Tailored Onboarding Checklist 📝 Develop a comprehensive, customized checklist that ensures every new hire has a smooth transition into your company, no matter where they are in the world.

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Why Manager Face Time is Essential to Employee Engagement

15Five

My name is Alex and I’m a software engineer. Given the stereotypes about people in my line of work, what I’m about to say next may come as a shock… but, I actually don’t mind meetings. I even look forward to my weekly one-on-one with my manager. Lately, I’ve noticed that a lot of the advice written about managing engineers comes from the point-of-view of an experienced manager, and is based on what has worked for them.

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Here’s How The Collaborative Workplace Is Taking Over The Competitive One

Vantage Circle

A collaborative environment is the future. And millennials would definitely vouch for that. 88 percent of this workforce says they prefer a collaborative over a competitive workplace. And by 2030, millennials will comprise 75% of the workforce. You connect the dots. With social media ruling their lives, millennials have this need to always stay “connected.

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How to Respond to Stupid Suggestions

Leadership Freak

Leaders won’t seek input if they don’t know how to gracefully reject irrelevant or stupid suggestions. Don’t insult people when they offer ideas, or they’ll take their ideas to competitors.

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Leading a Logistics Provider Company Agile Transformation

Agile42

As an international Leading Logistics Provider Company, they wanted to transform ‘the agile way’ of all over the world. Taking a step in that direction, they decided to transform the agile way of working in the IT department of their Turkey base too. Therefore, they contacted us and we started to work together. As agile42 we always start to work with the company doing an assessment to ensure the further application of tailor-made training & agile coaching.

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How To Empower Your Workforce With Modern Fertility Benefits

Speaker: Andrea Wuchiski

In an era where a workforce spans multiple generations, HR managers and Total Rewards leaders face the unique challenge of designing benefits packages that cater to diverse employee needs. This session will delve into how comprehensive fertility benefits can bridge generational gaps, support employees’ health, and enhance workplace satisfaction. Join us for an insightful session that highlights the strategic importance of fertility benefits in today’s competitive job market.