March, 2025

article thumbnail

Help Scout Classes: Learning to Educate at Scale

Help Scout Leadership

Learn how Help Scout scaled to meet the educational needs of new, old, and prospective customers alike by turning one on one demo sessions into interactive live classes.

Scaling 162
article thumbnail

I Thought I Knew How to Listen—Then I Learned Radical Listening

Leadership Freak

Radical listening is the heart of leadership. How many aspects of leadership are made worse by listening? Not many. Ive been learning to listen all my life. If you think listening is easy, you arent doing it.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

3 Rules of the Road: Business Lessons from our Airstream Adventures

AlignOrg

Have you ever broken your foot in three places three days into a 70-day road trip? I have. And that was just the beginning of our Newfoundland Airstream adventure. Picture this: 1,400 miles to go before the Newfoundland caravan even started , a rapidly swelling foot, and the daunting task of finding an orthopedic surgeon inwell, pretty much any of the eight states we were driving through to get to our caravan meet-up point in Nova Scotia.

article thumbnail

619 | How to Spot and Stop Sabotaging Behavior in Your Leadership Team

Chris LoCutro

If you’re leading a team, you need to be aware of one critical threat: sabotaging behavior. If left unchecked, it can destroy team dynamics, create dysfunction, and completely derail your progress. This episode of The Chris LoCurto Show dives deep into how to recognize and stop these behaviors before they wreak havoc on your leadership team. The first thing you need to do?

article thumbnail

The Hidden Skills That Separate Good Leaders from Great Ones

Speaker: Chandra McCormack, CPA, MBA, NACD.DC

Technical chops might open doors—but it’s the soft skills that keep them open. In the face of disruption, evolving workplace dynamics, and rising expectations of leadership, soft skills like communication, emotional intelligence, and presence have become core business essentials—not nice-to-haves. Join seasoned executive Chandra McCormack for a breakdown of how to lead with impact, connect with purpose, and cultivate a workplace culture that energizes rather than exhausts.

article thumbnail

Leveraging AI: Is Your Company Future-Ready? | A Roadmap of Eight Essential AI Steps for Success

Chief Outsiders

A BCGX study reveals just 6% of companies have trained 25%+ of their workforce on Gen AI tools, yet 100% will require upskilling within two years. With Accenture projecting AI will augment 40% of work hours and McKinsey forecasting 70% automation of business activities by 2030, the urgency for strategic AI adoption has never been greater.

130
130
article thumbnail

The Case for Muting the Boss

Kellogg Insight

When discussing business strategy, leaders should leave room for new voices, who could spur the next big idea.

116
116

More Trending

article thumbnail

When Being a “Bad Leader” Is Good

Leadership Freak

You could be a bad leader for doing the right thing! Servant leadership doesnt win popularity contests in authoritarian environments. Showing up as a humble leader in a dysfunctional culture makes you the problem. Here are seven ways to be a "bad leader" in a good way.

article thumbnail

Navigating M&A Integration in the Evolving Utilities Sector

Kotter Inc.

As of 2024, the value of announced deals in the industry exceeded $150 billion, nearly double the value through the same period in 2023. M&A is expected to further accelerate in Q1 2025 after the Fed'.

article thumbnail

619 | How to Spot and Stop Sabotaging Behavior in Your Leadership Team

Chris LoCutro

If you’re leading a team, you need to be aware of one critical threat: sabotaging behavior. If left unchecked, it can destroy team dynamics, create dysfunction, and completely derail your progress. This episode of The Chris LoCurto Show dives deep into how to recognize and stop these behaviors before they wreak havoc on your leadership team. The first thing you need to do?

article thumbnail

A Different Perspective on Marginal Cost Pricing

Chief Outsiders

I pulled up behind a Prius at a red light. A sticker on its left rear bumper, in type too small to read unless you were within a car length or two, said: Sorry for driving so close in front of you. A different point of view on the tailgaters that clearly bug that vehicle owner!

Marketing 130
article thumbnail

Future of HR: Navigating Transformation in the Digital Age

Speaker: Jeremy York

Join us for a thought-provoking exploration of the rapidly evolving HR landscape as we examine how technological innovation, regulatory changes, talent strategies, and evolving diversity approaches are reshaping the profession. This webinar will provide HR professionals with practical insights on leveraging AI and emerging technologies while maintaining compliance in an increasingly complex regulatory environment.

article thumbnail

Why That “Follow-Back” on Social Media Is Not Guaranteed

Kellogg Insight

Regardless of their political ideology, people are less likely to follow back users from certain racial groups.

Media 103
article thumbnail

The Impact of Great Support on Revenue

Help Scout Leadership

Looking to boost your company's revenue? Then it's time to focus on increasing customer retention and doubling down on great customer experiences.

Revenue 147
article thumbnail

The Accountability Myth

Leadership Freak

Successful leaders believe in accountability. When I say, Leaders hold people accountable, who comes to mind? Employees, right? Authority without accountability is abuse. Authentic leaders think of themselves, as well as others, when they think of accountability.

Accounts 263
article thumbnail

Managers Have Won the War on Remote Work. But Where Does Everyone Sit?

Kotter Inc.

The post Managers Have Won the War on Remote Work. But Where Does Everyone Sit? appeared first on Kotter International Inc.

Manager 98
article thumbnail

4 HR Priorities for 2025 to Supercharge Your Employee Experience

Speaker: Carolyn Clark and Miriam Connaughton

Forget predictions, let’s focus on priorities for the year and explore how to supercharge your employee experience. Join Miriam Connaughton and Carolyn Clark as they discuss key HR trends for 2025—and how to turn them into actionable strategies for your organization. In this dynamic webinar, our esteemed speakers will share expert insights and practical tips to help your employee experience adapt and thrive.

article thumbnail

OKRS and Performance Culture: A Conversation with Ben Lamorte of OKRs.com

SME Strategy

OKRS and Performance Culture: A Conversation with Ben Lamorte of OKRs.

96
article thumbnail

an open thread for federal workers (and others affected by all this)

Alison Green

This post was written by Alison Green and published on Ask a Manager. Okay, federal workers and others affected by All This, you asked for an open thread to talk about what’s happening, and here it is. Have at it.

Manager 94
article thumbnail

Why Small Firms Take a Pass on Profitable Opportunities

Kellogg Insight

And how they can be encouraged to buy in.

99
article thumbnail

Rate Your AI

Help Scout Leadership

Even when the newest LLM shines in the benchmarks, it doesn't mean it will be the right choice for every use case or that users will be happy with its output. Learn how Help Scout approaches rating our AI to create better customer experiences.

article thumbnail

How to Make The Best Benefits Decisions for 2025's Workforce: An HR and Total Rewards Guide

Speaker: Kaitlin Ruby Carroll

Retaining top talent in 2025 means rethinking benefits. In a competitive job market, fertility benefits are more than just offerings - they are a commitment to your team’s well-being. Gain critical insights into the latest fertility benefits strategies that can help position your organization as an industry leader. Our expert will explore the unique advantages and challenges of each model, share success stories from top organizations, and offer practical strategies to make benefits decisions tha

article thumbnail

Beyond Gratitude: Show People They Matter

Leadership Freak

Show people they matter before they close their heart. An open heart strives to grow, enjoys being coached, and welcomes honest feedback. Feeling significant fuels motivation. Genuine interest in team members energizes engagement. But when people feel devalued, they focus on daily minimum requirements. How to use a 6-panel storyboard.

266
266
article thumbnail

Beyond The Lone Wolf Myth – It’s Time To Redefine Leadership For The Modern Workplace

Tanveer Nasser

Over the past couple of months, there have been several high-profile CEOs across different industries whose actions and words demonstrate a firm belief in the command-and-control approach to leadership. That leaders can simply issue declarations of ‘how things work around here’ without so much as an explanation or giving space.

74
article thumbnail

OKRS and Performance Culture: A Conversation with Ben Lamorte of OKRs.com

SME Strategy

Goodfood's Vision for Strategic Growth: A Conversation with Jonathan Ferrari

86
article thumbnail

The Hidden Power of Social Comparison

Nir Eyal

Ill never forget the day I learned about Facebooks $19 billion WhatsApp acquisition. Instead of celebrating my own recent success as an author, I found myself spiraling into a pit of self-doubt. The post The Hidden Power of Social Comparison appeared first on Nir and Far.

68
article thumbnail

The Diversity Reckoning: Can HR Survive Without New Perspectives?

Speaker: Jeremy York

2024 has tested every organization, and 2025 promises no less - the warning signs are everywhere. If you’re relying on superficial approaches to diversity, you might find yourself scrambling to catch up. Thought diversity - the fuel for new ideas, fresh perspectives, and disruptive innovation - is more than a buzzword. It's a survival strategy. And if you’re not building it into your workplace culture right now , you’re heading for trouble.

article thumbnail

How First-Time Managers Can Make the Successful Jump to Leadership

Kellogg Insight

A former Fortune 500 CEO offers advice on arguably the most difficult career transition in business.

Manager 92
article thumbnail

Formatting Tips to Improve Your Knowledge Base Articles

Help Scout Leadership

Design really does matter layout and page composition can make a critical difference in helping your customers get the most out of your documentation. Here are some formatting tips to help improve your knowledge base articles.

113
113
article thumbnail

7 Things People Want from Leaders

Leadership Freak

Most things people want from leaders benefit everyone. Get out of leadership if you dont care what people want from you. Leadership is about people. Learn to adapt to people, but dont lose yourself. Balance responsiveness with conviction. Here are 7 things people want from leaders.

Benefits 243
article thumbnail

Healthcare Costs Are Changing How Lenders Approve Credit

UVA Darden

Healthcare Costs Are Changing How Lenders Approve Credit fosterl Mon, 03/10/2025 - 14:45 Image 10 March 2025 Data & Analytics Lauren Foster Have you ever rushed to the emergency room, only to spend weeks afterward dreading the bill? Or worried that your imperfect credit score might affect your future mortgage rate? Youre not alone. For most Americans, keeping tabs on medical costs and maintaining a healthy credit score are two pillars of a stable financial life.

article thumbnail

Recognition Powers High-Performance — If You Do it Right

Speaker: Radhika Samant and Todd Wuestenberg

Employee recognition has often been deemed a "feel-good" initiative, tied closely to rewards. While we understand its importance, we tend to associate recognition with intangible outcomes like engagement and sentiment, rather than direct impacts on retention and high performance. In today’s workplace, the true ROI of recognition lies in its ability to regenerate tangible, business-driven results.

article thumbnail

A Conversation with Dana Caspersen on Conflict Management In The Workplace

SME Strategy

Conflict As An Opportunity: A Conversation with Dana Caspersen on Conflict Management In The Workplace

Manager 66
article thumbnail

The 4 Secrets to Storytelling for Business

Nir Eyal

Every successful leader, marketer, or entrepreneur is, at heart, a great storyteller. Storytelling is not just an artits a science, grounded in psychology, neuroscience, and behavioral design. The post The 4 Secrets to Storytelling for Business appeared first on Nir and Far.

article thumbnail

The Ripple Effect of an Uneven Credit Market

Kellogg Insight

From freelancers to independent contractors, people who rely on temporary work are less likely to get loans and achieve life milestones.

article thumbnail

Independent Publishing: A Beacon of Hope for a Diverse and Democratic Future

Brett Koehler

In todays rapidly evolving cultural and political landscape, independent publishing stands as a vital counterbalance to dominant narratives. At Berrett-Koehler Publishers , we believe that nurturing diverse voices and unconventional ideas is not just an artistic choiceits a democratic imperative.

article thumbnail

The Upskilling Advantage: Transforming Your Workforce For Future Growth

Speaker: Brian Richardson

With a staggering 92% of CEOs prioritizing skill development, and 84% struggling with transformation, mastering upskilling is now more critical than ever. Drawing on extensive research and collaboration with hundreds of leading organizations, discover key hurdles and innovative best practices in workforce upskilling. You'll walk away with a deep understanding of how to build a culture of continuous learning, expert insights into assessing the current skills of your employees, and a strategic too