Nir Eyal
JANUARY 10, 2022
When you’re struggling to achieve your personal or professional goals, do you ever wish you could speak with a famous mentor? If only you could connect with a super successful business leader like Jeff Bezos or Meg Whitman, then you’d have the answers you’re looking for. Surely they’d point you in the right direction, right? The post You Don’t Need a Mentor.
Kevin Eikenberry
JANUARY 31, 2022
Leading is hard enough in “normal” times. But the times in which we are living and leading are far from normal. Supply chains, viruses, economic changes, and changes in expectations, needs, and demands can all create exhaustion. Sure, a big challenge can create a spike in engagement and focus, but we can’t survive on adrenaline […]. The post Overcoming Leadership Fatigue appeared first on Kevin Eikenberry on Leadership & Learning.
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High Scalability
JANUARY 3, 2022
This is a guest post by Ankit Sirmorya. Ankit is working as a Machine Learning Lead/Sr. Machine Learning Engineer at Amazon and has led several machine-learning initiatives across the Amazon ecosystem. Ankit has been working on applying machine learning to solve ambiguous business problems and improve customer experience. For instance, he created a platform for experimenting with different hypotheses on Amazon product pages using reinforcement learning techniques.
Suzi McAlpine
JANUARY 24, 2022
I once worked for a company whose core values included, “do the right thing”. Unlike loads of companies who merely shove their values up on a plaque, and pay lip service but don’t practice them, this company walked their talk. This value of ‘doing the right thing’ was measured, talked about, and used as a… The post Integrity – perhaps the most important virtue of a leader first appeared on Suzi McAlpine | The Art of Leadership.
Speaker: Carolyn Clark and Miriam Connaughton
Forget predictions, let’s focus on priorities for the year and explore how to supercharge your employee experience. Join Miriam Connaughton and Carolyn Clark as they discuss key HR trends for 2025—and how to turn them into actionable strategies for your organization. In this dynamic webinar, our esteemed speakers will share expert insights and practical tips to help your employee experience adapt and thrive.
AIHR
JANUARY 12, 2022
Diversity, Equity, Inclusion and Belonging, or DEIB, is something that we’ll be seeing more and more of in the near future. How exactly did we get to DEIB from D&I? Why is it so important? And how can you foster DEIB in your organization? Let’s find out! Contents What is diversity, equity, inclusion, and belonging? What’s the difference between inclusion and belonging?
Help Scout Leadership
JANUARY 27, 2022
One of the best steps any SaaS company can take to improve customer retention is an investment in customer success.
OrgDev Digest brings together the best content for management professionals from the widest variety of industry thought leaders.
Vantage Circle
JANUARY 17, 2022
You might have come across the term nepotism in the workplace, which has sparked interest in the business sector. The word carries a strong negative connotation. And if there is nepotism in the workplace, you're unknowingly cultivating a toxic environment. The issue with nepotism is that it can destroy a positive work environment and demoralize employees.
High Scalability
JANUARY 17, 2022
This is a guest post by Ankit Sirmorya. Ankit is working as a Machine Learning Lead/Sr. Machine Learning Engineer at Amazon and has led several machine-learning initiatives across the Amazon ecosystem. Ankit has been working on applying machine learning to solve ambiguous business problems and improve customer experience. For instance, he created a platform for experimenting with different hypotheses on Amazon product pages using reinforcement learning techniques.
15Five
JANUARY 20, 2022
The beginning of the year is typically a time that is heavily focused on goal setting. Of course, having goals is important. But perhaps more important is the way we set those goals. Without clarity, process, or support, it will be hard to turn goals into outcomes. Read on for some best practices around goal setting this year. Support from leadership is an absolute necessity.
Mark Sandborn
JANUARY 24, 2022
Nobody enjoys being wrong, but there are worse things. For instance: Being wrong and not knowing it (while everyone else does). Being wrong and being unable to admit it. Being wrong and not understanding why you are wrong. Being wrong and not benefiting from the insights of others. But there are several good things about being wrong if you are willing to admit it.
Speaker: Kaitlin Ruby Carroll
Retaining top talent in 2025 means rethinking benefits. In a competitive job market, fertility benefits are more than just offerings - they are a commitment to your team’s well-being. Gain critical insights into the latest fertility benefits strategies that can help position your organization as an industry leader. Our expert will explore the unique advantages and challenges of each model, share success stories from top organizations, and offer practical strategies to make benefits decisions tha
Help Scout Leadership
JANUARY 5, 2022
The new year brings new opportunities to create the customer experiences we all want to deliver. Here are our predictions for customer service trends in 2022.
Nir Eyal
JANUARY 24, 2022
You have a big deadline looming, and it’s time to hunker down. But every time you start working, you find that, for some reason, your mind drifts off before you can get any real work done. What gives? What is this cruel trick our brains play on us, and what do we do about it? Thankfully, by understanding why our mind wanders and taking steps to deal with distraction, we can stay on track.
BetterUp
JANUARY 28, 2022
Elevated levels of stress and anxiety have been hallmarks of the last three years.
High Scalability
JANUARY 11, 2022
This is a guest post by Ankit Sirmorya. Ankit is working as a Machine Learning Lead/Sr. Machine Learning Engineer at Amazon and has led several machine-learning initiatives across the Amazon ecosystem. Ankit has been working on applying machine learning to solve ambiguous business problems and improve customer experience. For instance, he created a platform for experimenting with different hypotheses on Amazon product pages using reinforcement learning techniques.
Speaker: Jeremy York
2024 has tested every organization, and 2025 promises no less - the warning signs are everywhere. If you’re relying on superficial approaches to diversity, you might find yourself scrambling to catch up. Thought diversity - the fuel for new ideas, fresh perspectives, and disruptive innovation - is more than a buzzword. It's a survival strategy. And if you’re not building it into your workplace culture right now , you’re heading for trouble.
Marcella Bremer
JANUARY 4, 2022
Personal development is more crucial than ever before. Jeremy Hunter, founding director of the Executive Mind Leadership Institute, says we have three choices when facing an existential threat: transform, cope or collapse. In this crucial decade to 2030, positive leaders can engage the transformative potential of climate change for their people and organizations.
Kevin Eikenberry
JANUARY 24, 2022
Every challenge, every trend, every new situation presents opportunities to learn, if we look for them. The trend toward people rethinking their work and careers, often called The Great Resignation, is one of these times. As a leader, have you thought about what this situation can teach you? Have you learned any lessons from The […]. The post Leadership Lessons from The Great Resignation appeared first on Kevin Eikenberry on Leadership & Learning.
Help Scout Leadership
JANUARY 12, 2022
Follow these nine startup customer service tips to get started creating an excellent experience for your prospects and customers.
Nir Eyal
JANUARY 31, 2022
Are we ever exclusively in our friends’ company? Our phones are almost assuredly present and ready to interrupt us with a poorly timed notification. Who hasn’t seen a friend divert their attention, mid-conversation, to reflexively check their phone? Most of us simply accept these interruptions as a consequence of our times. But there's something you can do about it.
Speaker: Radhika Samant and Todd Wuestenberg
Employee recognition has often been deemed a "feel-good" initiative, tied closely to rewards. While we understand its importance, we tend to associate recognition with intangible outcomes like engagement and sentiment, rather than direct impacts on retention and high performance. In today’s workplace, the true ROI of recognition lies in its ability to regenerate tangible, business-driven results.
SHRM Organizational Development
JANUARY 15, 2022
Throughout the last two years of a global crisis and unprecedented upheaval, HR was asked to do more than it ever has. And we stepped up in response to monumental threats to people’s lives and livelihoods. We discovered the profound impact HR can have on business, on workers, in the workplace, and in the world. As we examine the future of work, we are starting to see the potential impression HR can make in setting the stage for business going forward.
High Scalability
JANUARY 25, 2022
This is a guest post by Ankit Sirmorya. Ankit is working as a Machine Learning Lead/Sr. Machine Learning Engineer at Amazon and has led several machine-learning initiatives across the Amazon ecosystem. Ankit has been working on applying machine learning to solve ambiguous business problems and improve customer experience. For instance, he created a platform for experimenting with different hypotheses on Amazon product pages using reinforcement learning techniques.
Vantage Circle
JANUARY 31, 2022
This is the ultimate guide on employee engagement for business leaders. You’ll understand what engagement is. What is it not? Why are we even talking about it? I’ll also cover some new strategies that work great. So let's get to it. Employees are the heart and soul of an organization. If your workforce is enthusiastic and engaged at work, your business is more likely to thrive.
Kevin Eikenberry
JANUARY 18, 2022
Most of us have plenty of goals that we set in our lives – health, financial, personal. And today we’re talking about team goals or organizational goals. But before we get to that, I want you to think about it as a team member, as an individual contributor. Have you ever had someone hand you […]. The post Why You Should Set Goals Collaboratively appeared first on Kevin Eikenberry on Leadership & Learning.
Speaker: Brian Richardson
With a staggering 92% of CEOs prioritizing skill development, and 84% struggling with transformation, mastering upskilling is now more critical than ever. Drawing on extensive research and collaboration with hundreds of leading organizations, discover key hurdles and innovative best practices in workforce upskilling. You'll walk away with a deep understanding of how to build a culture of continuous learning, expert insights into assessing the current skills of your employees, and a strategic too
Help Scout Leadership
JANUARY 21, 2022
Learn why help desk software is essential for your ecommerce business, and consider these eight options to help you deliver standout support.
Leadership Freak
JANUARY 26, 2022
You can’t move forward when you’re running in circles. You can’t efficiently do two complex tasks at the same time. We’re addicted to constant distraction and repeated interruption.
Tanveer Nasser
JANUARY 12, 2022
As a leader, you’re responsible for accomplishing many tasks, most critical among them is setting and articulating the strategic goals of your team and organization. Of course, creating goals is not the same thing as achieving them. And most of us have certainly set out goals for ourselves and our employees which we failed to accomplish. As such, in this edition of my Leadership Espresso Shot series from my “Leadership Biz Cafe” podcast, I share 3 strategies that leaders can employ to ensure the
Mike Griffiths
JANUARY 2, 2022
The next 7-week PMI-ACP Supported Study Group with Mike Griffiths is starting soon. Register by January 15 th for Earlybird pricing of just $99 (regular $199). This live 7-week online book-club / self-study program works as follows: Read one chapter of my PMI-ACP Exam Prep book each week. Join me for a one-hour Zoom call to review topics and ask any questions you may have.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
Join this brand new webinar with Tim Buteyn to learn how you can master the art of remote onboarding! By the end of this session, you'll understand how to: Craft a Tailored Onboarding Checklist 📝 Develop a comprehensive, customized checklist that ensures every new hire has a smooth transition into your company, no matter where they are in the world.
Vantage Circle
JANUARY 4, 2022
Employee off-boarding, although underrated, is a vital process for any organization. It can be simply put through as the famous quote, "All's well that ends well." What your employees experience while leaving the company has a huge role to play in deciding whether they will be a protagonist of the company or not. Because sometimes, even when the entire journey is worthwhile, a poor employee off-boarding process will change the complete outlook for the employee.
Kevin Eikenberry
JANUARY 3, 2022
The best leaders are curious about the world, the future, their businesses, and their people. Another way to say that is that great leaders are question askers. Last week, I posted my leadership imperatives for 2022. Today, I want to augment that by sharing the most important – the big questions for leaders at the start […]. The post Some Big Questions for Leaders in 2022 appeared first on Kevin Eikenberry on Leadership & Learning.
Help Scout Leadership
JANUARY 27, 2022
Keeping customers happy requires a well-functioning customer support strategy. The best way to get started is with a help desk ticketing system.
Leadership Freak
JANUARY 12, 2022
Life begins to change when you change the way you think. Change the way you think about yourself to extend your potential. Change the way you think about others to increase your impact.
Speaker: Miriam Connaughton and Donald Knight
As organizations scale, keeping employees connected, engaged, and productive can seem like a monumental task. But what if AI could help you do all of this and more? AI has the power to help, but the key is implementing it in a way that enhances, rather than replaces, human connection. Join us for an exploration into how industry trailblazers are using AI to transform employee experience at scale while addressing both the potential and the pitfalls.
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