Help Scout Leadership

JANUARY 27, 2022

One of the best steps any SaaS company can take to improve customer retention is an investment in customer success.

SaaS 312

SaaS Retention 312

Mark Sandborn

JANUARY 24, 2022

Nobody enjoys being wrong, but there are worse things. For instance: Being wrong and not knowing it (while everyone else does). Being wrong and being unable to admit it. Being wrong and not understanding why you are wrong. Being wrong and not benefiting from the insights of others. But there are several good things about being wrong if you are willing to admit it.

Benefits 270

Benefits Sales Sales Leadership Development 270

Leadership Freak

JANUARY 26, 2022

You can’t move forward when you’re running in circles. You can’t efficiently do two complex tasks at the same time. We’re addicted to constant distraction and repeated interruption.

Leadership Development 246

Leadership Development Manager 246

Nir Eyal

JANUARY 10, 2022

When you’re struggling to achieve your personal or professional goals, do you ever wish you could speak with a famous mentor? If only you could connect with a super successful business leader like Jeff Bezos or Meg Whitman, then you’d have the answers you’re looking for. Surely they’d point you in the right direction, right? The post You Don’t Need a Mentor.

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Speaker: Chandra McCormack, CPA, MBA, NACD.DC

Technical degrees might open doors—but it’s the soft skills that keep them open. In the face of disruption, evolving workplace dynamics, and rising expectations of leadership, soft skills like communication, emotional intelligence, and presence have become core business essentials—not nice-to-haves. Inspired by stories from her father coupled with her own career journey, seasoned executive Chandra McCormack breaks down how to lead with impact, connect with purpose, and cultivate a workplace cult

Kevin Eikenberry

JANUARY 31, 2022

Leading is hard enough in “normal” times. But the times in which we are living and leading are far from normal. Supply chains, viruses, economic changes, and changes in expectations, needs, and demands can all create exhaustion. Sure, a big challenge can create a spike in engagement and focus, but we can’t survive on adrenaline […]. The post Overcoming Leadership Fatigue appeared first on Kevin Eikenberry on Leadership & Learning.

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High Scalability

JANUARY 3, 2022

This is a guest post by Ankit Sirmorya. Ankit is working as a Machine Learning Lead/Sr. Machine Learning Engineer at Amazon and has led several machine-learning initiatives across the Amazon ecosystem. Ankit has been working on applying machine learning to solve ambiguous business problems and improve customer experience. For instance, he created a platform for experimenting with different hypotheses on Amazon product pages using reinforcement learning techniques.

Engineering 137

Engineering 137

Mark Sandborn

JANUARY 4, 2022

Working more hours to get more done is the downfall of most failed leaders. This problem is due to a lack of capacity. Capacity is the amount that something or someone can produce. When someone moves into leadership, they typically have more responsibility. If they don’t increase their capacity per hour, they will by necessity have to work longer hours.

Education 227

Education Revenue Benefits Manager 227

Leadership Freak

JANUARY 27, 2022

Taking time off isn’t the answer when you don’t know how to live. A four-day workweek is pointless for miserable people. Do you live to work or work to live?

Leadership Development 246

Leadership Development Manager 246

Nir Eyal

JANUARY 17, 2022

Most people are stingy with their money and generous with their time. We cut coupons, split checks, and debate whether we should buy a 99-cent app. However, when it comes to our time and attention, we give it away to anyone who wants it without thinking twice. The post If You Don’t Plan Your Time, Someone Else Will appeared first on Nir and Far.

Manager 140

Manager 140

Chief Outsiders

JANUARY 25, 2022

Did you know that you might have the next Kim Kardashian or Kylie Jenner on your staff? Though it’s likely that none of your mild-mannered employees have 300 million social media followers piled up –like the aforementioned sisters – it IS possible to turn a team player into a social influencer.

Engineering 130

Engineering Marketing Media Employee Engagement 130

Speaker: Jeremy York

Join us for a thought-provoking exploration of the rapidly evolving HR landscape as we examine how technological innovation, regulatory changes, talent strategies, and evolving diversity approaches are reshaping the profession. This webinar will provide HR professionals with practical insights on leveraging AI and emerging technologies while maintaining compliance in an increasingly complex regulatory environment.

Diversity

High Scalability

JANUARY 17, 2022

This is a guest post by Ankit Sirmorya. Ankit is working as a Machine Learning Lead/Sr. Machine Learning Engineer at Amazon and has led several machine-learning initiatives across the Amazon ecosystem. Ankit has been working on applying machine learning to solve ambiguous business problems and improve customer experience. For instance, he created a platform for experimenting with different hypotheses on Amazon product pages using reinforcement learning techniques.

Engineering 133

Engineering 133

Help Scout Leadership

JANUARY 12, 2022

Follow these nine startup customer service tips to get started creating an excellent experience for your prospects and customers.

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Mark Sandborn

JANUARY 12, 2022

How does a sleepy backwater college that few have heard of quadruple enrollment in 15 years? Furthermore, what enables a school to expand the size of the campus from 91 acres to 520 acres, while attaining a 97% placement rate? . The short answer is intentional leadership. The longer version is that an intentional leader revolutionized the academic institution of High Point University with powerful and practical business principles, which often received sharp criticism but ultimately proved to b

Education 203

Education Hospitality Operations Insurance 203

Leadership Freak

JANUARY 18, 2022

Everyone gossips. Slander and backstabbing are destructive, but there’s a healthy side to gossip. When you say, “Your reputation precedes you,” you acknowledge the power of gossip.

Leadership Development 246

Leadership Development Manager 246

Speaker: Carolyn Clark and Miriam Connaughton

Forget predictions, let’s focus on priorities for the year and explore how to supercharge your employee experience. Join Miriam Connaughton and Carolyn Clark as they discuss key HR trends for 2025—and how to turn them into actionable strategies for your organization. In this dynamic webinar, our esteemed speakers will share expert insights and practical tips to help your employee experience adapt and thrive.

Diversity

Nir Eyal

JANUARY 24, 2022

You have a big deadline looming, and it’s time to hunker down. But every time you start working, you find that, for some reason, your mind drifts off before you can get any real work done. What gives? What is this cruel trick our brains play on us, and what do we do about it? Thankfully, by understanding why our mind wanders and taking steps to deal with distraction, we can stay on track.

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Suzi McAlpine

JANUARY 24, 2022

I once worked for a company whose core values included, “do the right thing”. Unlike loads of companies who merely shove their values up on a plaque, and pay lip service but don’t practice them, this company walked their talk. This value of ‘doing the right thing’ was measured, talked about, and used as a… The post Integrity – perhaps the most important virtue of a leader first appeared on Suzi McAlpine | The Art of Leadership.

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High Scalability

JANUARY 11, 2022

This is a guest post by Ankit Sirmorya. Ankit is working as a Machine Learning Lead/Sr. Machine Learning Engineer at Amazon and has led several machine-learning initiatives across the Amazon ecosystem. Ankit has been working on applying machine learning to solve ambiguous business problems and improve customer experience. For instance, he created a platform for experimenting with different hypotheses on Amazon product pages using reinforcement learning techniques.

Engineering 133

Engineering Media Software Scaling 133

Help Scout Leadership

JANUARY 21, 2022

Learn why help desk software is essential for your ecommerce business, and consider these eight options to help you deliver standout support.

eCommerce 264

eCommerce Marketing Software 264

Speaker: Kaitlin Ruby Carroll

Retaining top talent in 2025 means rethinking benefits. In a competitive job market, fertility benefits are more than just offerings - they are a commitment to your team’s well-being. Gain critical insights into the latest fertility benefits strategies that can help position your organization as an industry leader. Our expert will explore the unique advantages and challenges of each model, share success stories from top organizations, and offer practical strategies to make benefits decisions tha

Benefits

AIHR

JANUARY 25, 2022

Thorough compensation planning allows your organization to create compensation systems that reward employees fairly and support business goals. What exactly is compensation planning, what are its objectives, and how do you go about compensation planning in practice? Let’s find out. Contents What is compensation planning in HR? Why organizations need compensation planning Elements of compensation What are the objectives of compensation planning?

Compensation 126

Compensation Benefits Human Resources Retention 126

Leadership Freak

JANUARY 12, 2022

Life begins to change when you change the way you think. Change the way you think about yourself to extend your potential. Change the way you think about others to increase your impact.

Leadership Development 246

Leadership Development Manager 246

Nir Eyal

JANUARY 31, 2022

Are we ever exclusively in our friends’ company? Our phones are almost assuredly present and ready to interrupt us with a poorly timed notification. Who hasn’t seen a friend divert their attention, mid-conversation, to reflexively check their phone? Most of us simply accept these interruptions as a consequence of our times. But there's something you can do about it.

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Vantage Circle

JANUARY 17, 2022

You might have come across the term nepotism in the workplace, which has sparked interest in the business sector. The word carries a strong negative connotation. And if there is nepotism in the workplace, you're unknowingly cultivating a toxic environment. The issue with nepotism is that it can destroy a positive work environment and demoralize employees.

Onboarding 119

Onboarding Education Employee Engagement Manager 119

Speaker: Jeremy York

2024 has tested every organization, and 2025 promises no less - the warning signs are everywhere. If you’re relying on superficial approaches to diversity, you might find yourself scrambling to catch up. Thought diversity - the fuel for new ideas, fresh perspectives, and disruptive innovation - is more than a buzzword. It's a survival strategy. And if you’re not building it into your workplace culture right now , you’re heading for trouble.

Diversity

High Scalability

JANUARY 25, 2022

This is a guest post by Ankit Sirmorya. Ankit is working as a Machine Learning Lead/Sr. Machine Learning Engineer at Amazon and has led several machine-learning initiatives across the Amazon ecosystem. Ankit has been working on applying machine learning to solve ambiguous business problems and improve customer experience. For instance, he created a platform for experimenting with different hypotheses on Amazon product pages using reinforcement learning techniques.

Engineering 131

Engineering 131

Help Scout Leadership

JANUARY 27, 2022

Keeping customers happy requires a well-functioning customer support strategy. The best way to get started is with a help desk ticketing system.

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AIHR

JANUARY 12, 2022

Diversity, Equity, Inclusion and Belonging, or DEIB, is something that we’ll be seeing more and more of in the near future. How exactly did we get to DEIB from D&I? Why is it so important? And how can you foster DEIB in your organization? Let’s find out! Contents What is diversity, equity, inclusion, and belonging? What’s the difference between inclusion and belonging?

Inclusion 126

Inclusion Diversity Compensation Accounts 126

Leadership Freak

JANUARY 31, 2022

Us/them-thinking comes naturally to everyone, even children. Imagine giving blue shirts to one group of children and yellow to another. Us/them-thinking will animate perception quickly.

Manager 246

Manager Leadership Development 246

Speaker: Radhika Samant and Todd Wuestenberg

Employee recognition has often been deemed a "feel-good" initiative, tied closely to rewards. While we understand its importance, we tend to associate recognition with intangible outcomes like engagement and sentiment, rather than direct impacts on retention and high performance. In today’s workplace, the true ROI of recognition lies in its ability to regenerate tangible, business-driven results.

Retention

15Five

JANUARY 20, 2022

The beginning of the year is typically a time that is heavily focused on goal setting. Of course, having goals is important. But perhaps more important is the way we set those goals. Without clarity, process, or support, it will be hard to turn goals into outcomes. Read on for some best practices around goal setting this year. Support from leadership is an absolute necessity.

Metrics 111

Metrics Sales Sales Implementation 111

BetterUp

JANUARY 28, 2022

Elevated levels of stress and anxiety have been hallmarks of the last three years.

Manager 109

Manager 109

Marcella Bremer

JANUARY 4, 2022

Personal development is more crucial than ever before. Jeremy Hunter, founding director of the Executive Mind Leadership Institute, says we have three choices when facing an existential threat: transform, cope or collapse. In this crucial decade to 2030, positive leaders can engage the transformative potential of climate change for their people and organizations.

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Help Scout Leadership

JANUARY 21, 2022

Discover 11 meaningful customer service metrics, learn how to choose the right measurements for your team, and view four example customer service reports.

Metrics 255

Metrics 255

Speaker: Brian Richardson

With a staggering 92% of CEOs prioritizing skill development, and 84% struggling with transformation, mastering upskilling is now more critical than ever. Drawing on extensive research and collaboration with hundreds of leading organizations, discover key hurdles and innovative best practices in workforce upskilling. You'll walk away with a deep understanding of how to build a culture of continuous learning, expert insights into assessing the current skills of your employees, and a strategic too