Help Scout Leadership
AUGUST 12, 2021
Social media has been part of our online lives for a couple of decades now. That’s a long time when it comes to the internet, but relatively new as a form of human communication. Providing customer service over social media is much newer, tied closely to the growth of ecommerce and online business. There are no time-tested playbooks to fall back on because the environment changes so quickly.
Leadership Freak
AUGUST 12, 2021
Successful leaders challenge people. Jerk-holes are just pushy. But the opposite of pushy – being a push-over – isn’t an option for leaders. 7 fundamentals of assertive challenge: Rushing to challenge is pushy.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Management30 Agile and Lean Principles
AUGUST 17, 2021
An article by Management 3.0 Facilitator Kjell Tore Guttormsen, a Servant Leader by heart, located in Oslo. Kjell Tore is going to explain what's behind the word "Servant Leadership" and what it means to become a Servant Leader. The post What is Servant Leadership? appeared first on Management 3.0.
John Maxwell
AUGUST 17, 2021
A few weeks ago, I was sitting on the front row at a conference, preparing to go on stage and share how servant leadership can transform a culture. This is the message that’s been heavy on my heart for some time now; I could feel the excitement build within me as I imagined the people this message would help. Just before my time to speak, I paused to reflect on everything our country—our world— has been through over the past year (plus).
Speaker: Chandra McCormack, CPA, MBA, NACD.DC
Technical degrees might open doors—but it’s the soft skills that keep them open. In the face of disruption, evolving workplace dynamics, and rising expectations of leadership, soft skills like communication, emotional intelligence, and presence have become core business essentials—not nice-to-haves. Inspired by stories from her father coupled with her own career journey, seasoned executive Chandra McCormack breaks down how to lead with impact, connect with purpose, and cultivate a workplace cult
High Scalability
AUGUST 2, 2021
What would a totally new search engine architecture look like? Who better than Julien Lemoine , Co-founder & CTO of Algolia , to describe what the future of search will look like. This is the first article in a series. Search engines, and more generally, information retrieval systems, play a central role in almost all of today’s technical stacks.
Nir Eyal
AUGUST 8, 2021
You have time for everything, even if it doesn’t feel that way. People are always saying “there aren’t enough hours in the day” to get stuff done. And yet research suggests that the average working American has four hours of leisure per day. If we have so many hours to play with every day, why […] The post How to Escape the Vicious Cycle of Distraction appeared first on Nir and Far.
OrgDev Digest brings together the best content for management professionals from the widest variety of industry thought leaders.
Leadership Freak
AUGUST 31, 2021
The dumbest mistake is making the same mistake. Why don’t you put your hand in fire? Because you learned. We’re toast unless we learn from mistakes. Learning from mistakes makes existence possible.
Management30 Agile and Lean Principles
AUGUST 19, 2021
What is meant by Agile Leadership, what are the benefits of a more agile leadership style and which competencies does an Agile Leader need? Erick Masgo is revealing some facts around Agile Leadership. The post What is Agile Leadership, and why is it important? appeared first on Management 3.0.
John Maxwell
AUGUST 24, 2021
Photo by Matt Noble on Unsplash. There’s a difference between a movement and a promotion. A promotion starts big but quickly fades. A movement starts small but eventually builds. As leaders, we should be about movements — building something that lasts over time. Many organizations spend more energy promoting events and products instead of reinforcing vision.
Kevin Eikenberry
AUGUST 3, 2021
There’s always a lot of discussion around work life balance and maybe more so than ever now that many of us have brought our work home, literally, and are working from home. And while it would be nice to have an easy formula to follow, the truth is that work life balance is personal for […]. The post Work Life Balance is … Personal – Remarkable TV appeared first on Kevin Eikenberry on Leadership & Learning.
Speaker: Jeremy York
Join us for a thought-provoking exploration of the rapidly evolving HR landscape as we examine how technological innovation, regulatory changes, talent strategies, and evolving diversity approaches are reshaping the profession. This webinar will provide HR professionals with practical insights on leveraging AI and emerging technologies while maintaining compliance in an increasingly complex regulatory environment.
Nir Eyal
AUGUST 22, 2021
You can create some powerful motivation hacks by learning techniques from the persuasion business. The reason why you hate being micromanaged by your boss is the same reason why, as a kid, you refused to put your coat on when your mom told you to bundle up. We’re all wired with a knee-jerk “don’t tell […] The post Steal These 3 Advertising Secrets–To Use As Motivation Hacks appeared first on Nir and Far.
Help Scout Leadership
AUGUST 24, 2021
We all know the old axiom “knowledge is power.” And though it’s true, there’s a caveat: In order to unlock the power of any knowledge, people first need access to it. Access to knowledge is an issue many businesses face. They have information to share with customers, but they don’t always have an effective means by which to share it. Luckily, there’s a tool that addresses that very issue: knowledge base software.
Leadership Freak
AUGUST 26, 2021
Apathy resents and rejects feedback, but everyone who cares to improve wants to know how they’re doing. Feedback is essential for growth and development.
AIHR
AUGUST 25, 2021
Employees can be a company’s greatest asset or its biggest liability, depending on how they carry out their responsibilities. In fact, underperforming employees can undermine your organization’s performance. Learn what causes employees to underperform and how to manage underperforming employees and increase their productivity. Contents What is underperformance?
Speaker: Carolyn Clark and Miriam Connaughton
Forget predictions, let’s focus on priorities for the year and explore how to supercharge your employee experience. Join Miriam Connaughton and Carolyn Clark as they discuss key HR trends for 2025—and how to turn them into actionable strategies for your organization. In this dynamic webinar, our esteemed speakers will share expert insights and practical tips to help your employee experience adapt and thrive.
Vantage Circle
AUGUST 2, 2021
Successful teams are the cornerstone of a high-performing business. The logic behind it is simple. Good teams work hard, think critically, and face any obstacles head-on. All in all, investing in building great teams is a solid formula for success. With the current pandemic, team cohesion has taken a massive hit. Employees have been forced to work from home, which has made teamwork difficult.
Kevin Eikenberry
AUGUST 25, 2021
I’ve written often about the importance of setting clear expectations with our team members, including here and here, but expectations run both directions. Do you understand your employee expectations of you as a leader, and about their work and working situation? This has always been an important question, but now that we are living/have lived […].
Nir Eyal
AUGUST 29, 2021
The post Stop Thinking About Your Bad Habits! [Do This Instead.] appeared first on Nir and Far.
Help Scout Leadership
AUGUST 3, 2021
No matter how well-designed or intuitive your product is, customers will have questions about how to use it. Some of those questions are niche and require personalized attention; however, many are routine with standard answers. For those common questions with standard answers, it makes sense to have a resource customers can access on their own time without needing to contact support.
Speaker: Kaitlin Ruby Carroll
Retaining top talent in 2025 means rethinking benefits. In a competitive job market, fertility benefits are more than just offerings - they are a commitment to your team’s well-being. Gain critical insights into the latest fertility benefits strategies that can help position your organization as an industry leader. Our expert will explore the unique advantages and challenges of each model, share success stories from top organizations, and offer practical strategies to make benefits decisions tha
Leadership Freak
AUGUST 23, 2021
Ruminant animals chew their food, swallow it, regurgitate it, and chew it some more*. Humans are mental cud chewers. Research shows that you aren’t thinking about what you’re doing about half the time**.
AIHR
AUGUST 4, 2021
Cross-training employees has many benefits for organizations and employees, improving organizational performance and helping companies prepare for both the expected and the unexpected. Not only can it make your employees more effective and productive, but it can also improve the versatility of your organization and boost your bottom line. Let’s have a look at cross-training and how to implement it in more detail!
Tanveer Nasser
AUGUST 25, 2021
When it comes to conversations around curiosity in today’s workplace, the focus tends to be on how it helps to drive innovation. But as my guest Dr. Shannon Minifie points out in this episode of my leadership podcast, when leaders unleash the full power of curiosity in their organization, they can also empower learning and development, as well as strengthening organizational resilience.
Kevin Eikenberry
AUGUST 18, 2021
As you look into the future of work and your workplace, there is plenty of uncertainty. When things are uncertain, we don’t feel like we have much control of events and the future. Big external factors have always impacted our organizations and the context of our work, but never has it seemed as obvious and […]. The post A Change You Have Control Over appeared first on Kevin Eikenberry on Leadership & Learning.
Speaker: Jeremy York
2024 has tested every organization, and 2025 promises no less - the warning signs are everywhere. If you’re relying on superficial approaches to diversity, you might find yourself scrambling to catch up. Thought diversity - the fuel for new ideas, fresh perspectives, and disruptive innovation - is more than a buzzword. It's a survival strategy. And if you’re not building it into your workplace culture right now , you’re heading for trouble.
Nir Eyal
AUGUST 15, 2021
It’s disrespectful, degrading, and disempowering. In my review of The Social Dilemma, I challenged the filmmakers’ rather extreme view that huge swaths of people are “addicted to technology,” that social media is like a dangerous drug that’s hijacking people’s brains, and that big tech companies are trapping people in something akin to The Matrix movie. […] The post Can We Please Stop Calling Everyone “Addicted”?
Help Scout Leadership
AUGUST 31, 2021
Customer support representative is one of the most common jobs on the market for individuals looking to work in technology, so the job description you write for your open role needs to be exceptional in order to attract applications from exceptional candidates. It’s important for your job description to clearly reflect your company’s needs and the requirements of the role.
Leadership Freak
AUGUST 21, 2021
Three things I’m noticing. Organizations revert to past strategies and former leaders when the goal is stability. When personal agendas conflict with organizational mission relationships are weapons and progress slows to a crawl.
AIHR
AUGUST 24, 2021
Conducting a thorough employee engagement survey analysis is essential for improving engagement and the employee experience at your organization and driving the business forward. In this article, we’ll explore why analyzing employee surveys is so crucial and offer a step-by-step guide on how to analyze employee engagement survey results to effectively create positive changes and improvements across your business.
Speaker: Radhika Samant and Todd Wuestenberg
Employee recognition has often been deemed a "feel-good" initiative, tied closely to rewards. While we understand its importance, we tend to associate recognition with intangible outcomes like engagement and sentiment, rather than direct impacts on retention and high performance. In today’s workplace, the true ROI of recognition lies in its ability to regenerate tangible, business-driven results.
Vantage Circle
AUGUST 23, 2021
As a company leader, you must make sure that all employees are working together effectively. Communication in your workplace is key to success. If you aren't doing anything to measure employee communication, you may be overlooking a critical aspect of your business. The first step for improving workplace communication is to identify what needs improvement.
Kevin Eikenberry
AUGUST 23, 2021
Would you like to have people hear you, value your input, and more often follow your lead and ideas? If so, you are striving for greater influence. When you have greater influence, you have greater confidence, you are less stressed, and will likely be more productive. Those are all good things. But when people think […]. The post The Starting Point for Greater Influence appeared first on Kevin Eikenberry on Leadership & Learning.
Nir Eyal
AUGUST 1, 2021
When you replace the typical definition of ‘values’ with a better one, your life suddenly becomes clearer. When I recently came across the headline “The World’s Most Influential Values, In One Graphic,” I couldn’t help but click–a good data visualization is like catnip for me. The chart, compiled by global research company Valuegraphics, shows the […] The post 20 Common Values [and Why People Can’t Agree On More] appeared first on Nir and Far.
Help Scout Leadership
AUGUST 11, 2021
One of the best ways to stay current with trends and customer needs is by following customer service blogs. Reading about the tools and techniques that other companies are using to provide excellent experiences helps inform your team and strategy on doing the same. Below are nine customer service blogs we love, with breakdowns of what content you can expect to find on them and details on why they’re so amazing. 1.
Speaker: Brian Richardson
With a staggering 92% of CEOs prioritizing skill development, and 84% struggling with transformation, mastering upskilling is now more critical than ever. Drawing on extensive research and collaboration with hundreds of leading organizations, discover key hurdles and innovative best practices in workforce upskilling. You'll walk away with a deep understanding of how to build a culture of continuous learning, expert insights into assessing the current skills of your employees, and a strategic too
Expert insights. Personalized for you.
364 
Let's personalize your content