Heather Stagl
MAY 12, 2021
I’ve recently partnered with DesignThinkers Group, USA to explore how the disciplines of Design Thinking and Change Management can expand the impact of both. This Venn diagram highlights some of the similarities and differences between Design Thinking and Change Management. I’ll explore these at a high level below.
Help Scout Leadership
MAY 12, 2021
Great customer service delivers real business value. That’s a foundational belief at Help Scout, as outlined in our support-driven growth articles. Even so, it can be difficult for empathetic customer service staff to think about customers in terms of business revenue. It somehow feels more “fair” to treat every customer equally, being helpful and responsive without regard to the money involved.
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Kevin Eikenberry
MAY 3, 2021
The frustration is real. You say things, share things, and communicate important messages, and it seems to fall on deaf ears. Have you ever wondered why people aren’t listening to you? Have you ever considered that it might not be about them at all? At the core, effective communication is message sent; message received. Listening […]. The post Four Reasons People Don’t Listen to You appeared first on Kevin Eikenberry on Leadership & Learning.
Nir Eyal
MAY 23, 2021
The post Can We Regulate Social Networks To Curb Addiction—Without Making Them Suck? appeared first on Nir and Far.
Speaker: Kaitlin Ruby Carroll
Retaining top talent in 2025 means rethinking benefits. In a competitive job market, fertility benefits are more than just offerings - they are a commitment to your team’s well-being. Gain critical insights into the latest fertility benefits strategies that can help position your organization as an industry leader. Our expert will explore the unique advantages and challenges of each model, share success stories from top organizations, and offer practical strategies to make benefits decisions tha
Agile42
MAY 6, 2021
In this interview, agile42 coach and trainer Daniel Lynn, looks at what makes a great Product Owner, including reminding the team that you're in this together and when we don't have all the solutions, it is ok to say "I don't know". Continue reading Part 1: What makes a great Product Owner? at agile42.
Mike Griffiths
MAY 30, 2021
It has been 10 years since the PMI-ACP exam was created, and I published my PMI-ACP Exam Prep book. I recall the Steering Committee meetings where we discussed what we believed was necessary for agile practitioners and team leaders to have experience in and an understanding of. Since then, the exam has been updated a couple of times based on Role Delineation Studies (RDS) and Job Task Analysis (JTA), which is how PMI surveys practitioners and asks what techniques are commonly used.
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Help Scout Leadership
MAY 18, 2021
Sometimes customers want to talk to a live person. Maybe they’re not finding what they need in your help documentation, or they want to talk through an issue in real time, and email simply won’t cut it. Offering live support can really take your customer experience to the next level. Though phone support may be what many think of for live support, there’s another option: live chat.
Kevin Eikenberry
MAY 10, 2021
One of the things you learn in drivers training is about the existence of blindspots, and why becoming aware of your blindspots is critical to your safety. But we have blindspots outside of our car as well. While not being aware of them might not be fatal, they can have a huge impact on our […]. The post Becoming Aware of Your Blindspots appeared first on Kevin Eikenberry on Leadership & Learning.
Nir Eyal
MAY 30, 2021
The post The New York Times Uses the Very Dark Patterns it Derides appeared first on Nir and Far.
AIHR
MAY 31, 2021
Did you know that your current employees are one of your strongest assets when attracting the right new candidates? A study has shown that prospective candidates trust the company’s employees three times more than the company when it comes to getting an accurate picture of what it’s like to work there. That’s where employee testimonials become a valuable form of social proof for your business.
Speaker: Jeremy York
2024 has tested every organization, and 2025 promises no less - the warning signs are everywhere. If you’re relying on superficial approaches to diversity, you might find yourself scrambling to catch up. Thought diversity - the fuel for new ideas, fresh perspectives, and disruptive innovation - is more than a buzzword. It's a survival strategy. And if you’re not building it into your workplace culture right now , you’re heading for trouble.
Mike Griffiths
MAY 28, 2021
I am excited to announce my new book “ Beyond Agile: Achieving success with situational knowledge and skills “ is launching. It is available now from RMC in paperback or electronic form here. This post explains the name and motivation for the book. Future posts will profile the content. Background. Since helping create DSDM in 1994, I have been working on agile projects for 27 years.
Tanveer Nasser
MAY 5, 2021
In the previous edition of my podcast series “Leadership Espresso Shot”, I mentioned how to better appreciate the journey towards achieving success, we must learn to value failure as that necessary teacher that helps us reach our goals. Of course, if we’re going to delve deeper into understanding failure, I thought it would be a good idea in this installment to explore what success really looks like.
Help Scout Leadership
MAY 14, 2021
When you provide a tool that your customers rely on to achieve their daily goals, a common guiding value is a user-first mentality. But what does this actually mean? For Brain.fm, this means achieving as much visibility into and consistency of customer success as possible. Brain.fm was founded in 2003 by Adam Hewett with the goal of helping people focus, relax, and sleep by way of neuroscience-backed functional music.
Kevin Eikenberry
MAY 4, 2021
I love words – reading them, writing them, saying them… And today I want to talk about two words – progress and change – and more specifically, the connection between the two as well as the major distinction and difference. NOTE: As you may notice, there is a small error in the graphic at the […]. The post How Do You Feel About Progress?
Speaker: Radhika Samant and Todd Wuestenberg
Employee recognition has often been deemed a "feel-good" initiative, tied closely to rewards. While we understand its importance, we tend to associate recognition with intangible outcomes like engagement and sentiment, rather than direct impacts on retention and high performance. In today’s workplace, the true ROI of recognition lies in its ability to regenerate tangible, business-driven results.
Nir Eyal
MAY 9, 2021
The post Why the Illusion of Control Is Hurting Your Goals appeared first on Nir and Far.
Leadership Freak
MAY 12, 2021
Pessimists can’t lead. They worry about things that won’t work. They don’t try things. But teams lose trust in eternal optimists. Optimistic plans seldom work.
15Five
MAY 18, 2021
After more than a year of proving productivity is possible in a remote environment , it is not surprising that the hybrid model of working is becoming the favorite option among employees as companies encourage them to return to the office. In survey after survey, an overwhelming majority of employees state they want to retain flexibility in where and when they get their work done.
Agile42
MAY 28, 2021
The theme for the month of May was "Product Ownership". In this Q&A-styled session, agile42 coaches Daniel Lynn and Lothar Fischmann, shared their thoughts and experience on "What makes a great Product Owner?". Watch the recording of the live session here. Continue reading Webinar: What makes a great Product Owner? at agile42.
Speaker: Miriam Connaughton and Donald Knight
As organizations scale, keeping employees connected, engaged, and productive can seem like a monumental task. But what if AI could help you do all of this and more? AI has the power to help, but the key is implementing it in a way that enhances, rather than replaces, human connection. Join us for an exploration into how industry trailblazers are using AI to transform employee experience at scale while addressing both the potential and the pitfalls.
Help Scout Leadership
MAY 25, 2021
When your business is small and you have a low volume of support requests, using a distribution list or shared Gmail or Outlook mailbox may be an effective way to handle customer service. After all, it’s simple — everyone knows how to use email — and it’s inexpensive. However, it’s important to remember that distribution lists and shared mailboxes aren’t built for customer service.
Kevin Eikenberry
MAY 9, 2021
When someone becomes a new leader (we call that the moment of moving “from bud to boss”), they embark on one of the toughest job transitions of their careers. Perhaps the toughest. Anytime we do something new, we need confidence. But especially if it is tough, confidence might be the most elusive element. The importance […]. The post Building Your Confidence as a New Leader appeared first on Kevin Eikenberry on Leadership & Learning.
Nir Eyal
MAY 11, 2021
The post So, You Want To Become a Great Product Manager?” Q&A with Jackie Bavaro appeared first on Nir and Far.
Leadership Freak
MAY 31, 2021
Pinocchio was a block of wood until Geppetto shaped him into a marionette that eventually become a real boy. Pinocchio was alive but he wasn’t real. Becoming real: #1. Guides.
Speaker: Brian Richardson
With a staggering 92% of CEOs prioritizing skill development, and 84% struggling with transformation, mastering upskilling is now more critical than ever. Drawing on extensive research and collaboration with hundreds of leading organizations, discover key hurdles and innovative best practices in workforce upskilling. You'll walk away with a deep understanding of how to build a culture of continuous learning, expert insights into assessing the current skills of your employees, and a strategic too
Vantage Circle
MAY 21, 2021
Switching to remote work has thrown the regular 9-5 work-life out of balance. Now, we're all spending more time in meetings (often video calls) than ever before. It's a difficult situation, and we're all trying our best to adapt. As early as April 2020, 'Zoom Fatigue' was a noted phenomenon. Image credit- Unsplash. New research shows that video conferences can be mentally draining.
LSA Global
MAY 10, 2021
Is Your Business Prepared for Future Needs? The companies that survive disruption are those that are able to predict how needs and marketplaces will change and shift. Thanks to COVID, putting people back into the workforce and preparing them for the jobs that are needed now will be a huge challenge. It’s time to upskill your workforce. As organizations emerge from this catastrophic year, workforces will require new capabilities as they face the future.
Help Scout Leadership
MAY 20, 2021
Marketing is often focused heavily (or even solely) on generating new leads and customers, but it’s important not to overlook your existing customers when creating your marketing strategies. Lincoln Murphy sums up the value that existing customers offer to growing SaaS companies: “The majority of the revenue from your relationship with a customer happens post-sale.
Kevin Eikenberry
MAY 30, 2021
In the last year, for a variety of reasons, there has been an explosion of virtual learning events. Only one (that I know of) can boast that this year they will host their 11th annual online coaching conference. It is going to be fantastic, free, and I’m excited to be a part of it. The […]. The post Being a Remarkable Remote Teammate (and More) appeared first on Kevin Eikenberry on Leadership & Learning.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
Join this brand new webinar with Tim Buteyn to learn how you can master the art of remote onboarding! By the end of this session, you'll understand how to: Craft a Tailored Onboarding Checklist 📝 Develop a comprehensive, customized checklist that ensures every new hire has a smooth transition into your company, no matter where they are in the world.
Nir Eyal
MAY 2, 2021
The post Are You a Wage Slave? appeared first on Nir and Far.
Leadership Freak
MAY 25, 2021
The vulgarity of busyness destroys effectiveness. Life is a burning ant hill in many organizations. But crazy schedules reflect people, not time management skills. Life is manageable only when you manage your calendar.
AIHR
MAY 14, 2021
What is it that HR can learn from Formula 1 racing? Great teamwork and being super efficient at solving problems together for sure – think of pit stops that last barely 2 seconds. But that’s not what we’re talking about here. Performance coaching is something else they are very good at in Formula 1. And that’s what this article is about.
Vantage Circle
MAY 24, 2021
What do we understand by organizing in general? It means keeping things in proper order. Organizing a workplace is no exception. Your employees will benefit personally in their daily activities if they practice organizational skills effectively. It helps to get a sense of control, which leads to increased productivity at the workplace. Do your employees constantly keep complaining about the workload and the deadlines?
Speaker: Andrea Wuchiski
In an era where a workforce spans multiple generations, HR managers and Total Rewards leaders face the unique challenge of designing benefits packages that cater to diverse employee needs. This session will delve into how comprehensive fertility benefits can bridge generational gaps, support employees’ health, and enhance workplace satisfaction. Join us for an insightful session that highlights the strategic importance of fertility benefits in today’s competitive job market.
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