Help Scout Leadership
MAY 12, 2021
Great customer service delivers real business value. That’s a foundational belief at Help Scout, as outlined in our support-driven growth articles. Even so, it can be difficult for empathetic customer service staff to think about customers in terms of business revenue. It somehow feels more “fair” to treat every customer equally, being helpful and responsive without regard to the money involved.
Leadership Freak
MAY 5, 2021
A bear demolished our bird feeders. Plastic tubes and suet cages offer little resistance. Sunflower seeds and suet are easy prey.
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Nir Eyal
MAY 30, 2021
The post The New York Times Uses the Very Dark Patterns it Derides appeared first on Nir and Far.
Heather Stagl
MAY 12, 2021
I’ve recently partnered with DesignThinkers Group, USA to explore how the disciplines of Design Thinking and Change Management can expand the impact of both. This Venn diagram highlights some of the similarities and differences between Design Thinking and Change Management. I’ll explore these at a high level below.
Speaker: Chandra McCormack, CPA, MBA, NACD.DC
Technical degrees might open doors—but it’s the soft skills that keep them open. In the face of disruption, evolving workplace dynamics, and rising expectations of leadership, soft skills like communication, emotional intelligence, and presence have become core business essentials—not nice-to-haves. Inspired by stories from her father coupled with her own career journey, seasoned executive Chandra McCormack breaks down how to lead with impact, connect with purpose, and cultivate a workplace cult
Kevin Eikenberry
MAY 3, 2021
The frustration is real. You say things, share things, and communicate important messages, and it seems to fall on deaf ears. Have you ever wondered why people aren’t listening to you? Have you ever considered that it might not be about them at all? At the core, effective communication is message sent; message received. Listening […]. The post Four Reasons People Don’t Listen to You appeared first on Kevin Eikenberry on Leadership & Learning.
Agile42
MAY 6, 2021
In this interview, agile42 coach and trainer Daniel Lynn, looks at what makes a great Product Owner, including reminding the team that you're in this together and when we don't have all the solutions, it is ok to say "I don't know". Continue reading Part 1: What makes a great Product Owner? at agile42.
OrgDev Digest brings together the best content for management professionals from the widest variety of industry thought leaders.
Leadership Freak
MAY 12, 2021
Pessimists can’t lead. They worry about things that won’t work. They don’t try things. But teams lose trust in eternal optimists. Optimistic plans seldom work.
Nir Eyal
MAY 23, 2021
The post Can We Regulate Social Networks To Curb Addiction—Without Making Them Suck? appeared first on Nir and Far.
AIHR
MAY 31, 2021
Did you know that your current employees are one of your strongest assets when attracting the right new candidates? A study has shown that prospective candidates trust the company’s employees three times more than the company when it comes to getting an accurate picture of what it’s like to work there. That’s where employee testimonials become a valuable form of social proof for your business.
Kevin Eikenberry
MAY 10, 2021
One of the things you learn in drivers training is about the existence of blindspots, and why becoming aware of your blindspots is critical to your safety. But we have blindspots outside of our car as well. While not being aware of them might not be fatal, they can have a huge impact on our […]. The post Becoming Aware of Your Blindspots appeared first on Kevin Eikenberry on Leadership & Learning.
Speaker: Jeremy York
Join us for a thought-provoking exploration of the rapidly evolving HR landscape as we examine how technological innovation, regulatory changes, talent strategies, and evolving diversity approaches are reshaping the profession. This webinar will provide HR professionals with practical insights on leveraging AI and emerging technologies while maintaining compliance in an increasingly complex regulatory environment.
Mike Griffiths
MAY 30, 2021
It has been 10 years since the PMI-ACP exam was created, and I published my PMI-ACP Exam Prep book. I recall the Steering Committee meetings where we discussed what we believed was necessary for agile practitioners and team leaders to have experience in and an understanding of. Since then, the exam has been updated a couple of times based on Role Delineation Studies (RDS) and Job Task Analysis (JTA), which is how PMI surveys practitioners and asks what techniques are commonly used.
Help Scout Leadership
MAY 14, 2021
When you provide a tool that your customers rely on to achieve their daily goals, a common guiding value is a user-first mentality. But what does this actually mean? For Brain.fm, this means achieving as much visibility into and consistency of customer success as possible. Brain.fm was founded in 2003 by Adam Hewett with the goal of helping people focus, relax, and sleep by way of neuroscience-backed functional music.
Leadership Freak
MAY 31, 2021
Pinocchio was a block of wood until Geppetto shaped him into a marionette that eventually become a real boy. Pinocchio was alive but he wasn’t real. Becoming real: #1. Guides.
Nir Eyal
MAY 9, 2021
The post Why the Illusion of Control Is Hurting Your Goals appeared first on Nir and Far.
Speaker: Carolyn Clark and Miriam Connaughton
Forget predictions, let’s focus on priorities for the year and explore how to supercharge your employee experience. Join Miriam Connaughton and Carolyn Clark as they discuss key HR trends for 2025—and how to turn them into actionable strategies for your organization. In this dynamic webinar, our esteemed speakers will share expert insights and practical tips to help your employee experience adapt and thrive.
AIHR
MAY 26, 2021
Is your team conducting regular HR audits? Ineffective HR processes, systems, and policies can hurt your business. If these factors are not continually monitored, a business can find itself on the wrong side of employment laws. Like, facing stiff penalties for not having an employee safety program. Conducting an HR audit helps ensure you are setting your employees and your business up for long-term success and compliance.
Kevin Eikenberry
MAY 4, 2021
I love words – reading them, writing them, saying them… And today I want to talk about two words – progress and change – and more specifically, the connection between the two as well as the major distinction and difference. NOTE: As you may notice, there is a small error in the graphic at the […]. The post How Do You Feel About Progress?
Tanveer Nasser
MAY 19, 2021
As we move to a hybrid work environment, the organizational culture we foster both internally and remotely becomes critical to what we’re able to achieve. So how can we ensure we’re creating an environment - both virtually and in-person - that inspires employees to share their ideas and insights on how we can improve what we collectively do? That’s what I’ll be discussing with my guests, Karin Hurt and David Dye, on this episode of my podcast, “Leadership Biz Cafe”.
Help Scout Leadership
MAY 25, 2021
When your business is small and you have a low volume of support requests, using a distribution list or shared Gmail or Outlook mailbox may be an effective way to handle customer service. After all, it’s simple — everyone knows how to use email — and it’s inexpensive. However, it’s important to remember that distribution lists and shared mailboxes aren’t built for customer service.
Speaker: Kaitlin Ruby Carroll
Retaining top talent in 2025 means rethinking benefits. In a competitive job market, fertility benefits are more than just offerings - they are a commitment to your team’s well-being. Gain critical insights into the latest fertility benefits strategies that can help position your organization as an industry leader. Our expert will explore the unique advantages and challenges of each model, share success stories from top organizations, and offer practical strategies to make benefits decisions tha
Leadership Freak
MAY 27, 2021
A chipmunk on steroids is always hungry. He drops the nut in his paws to grab the imploring nut that just plunked beside him. Trivialities mesmerize in organizations that lack priorities.
Nir Eyal
MAY 2, 2021
The post Are You a Wage Slave? appeared first on Nir and Far.
AIHR
MAY 19, 2021
Organizational design refers to how an organization is structured to execute its strategic plan and achieve its goals. In practice, it’s not so simple because people work together to use information, materials, systems, processes, and each other to get human work done. What different types of organizational design are there? And what are each type’s advantages and disadvantages?
Kevin Eikenberry
MAY 9, 2021
When someone becomes a new leader (we call that the moment of moving “from bud to boss”), they embark on one of the toughest job transitions of their careers. Perhaps the toughest. Anytime we do something new, we need confidence. But especially if it is tough, confidence might be the most elusive element. The importance […]. The post Building Your Confidence as a New Leader appeared first on Kevin Eikenberry on Leadership & Learning.
Speaker: Jeremy York
2024 has tested every organization, and 2025 promises no less - the warning signs are everywhere. If you’re relying on superficial approaches to diversity, you might find yourself scrambling to catch up. Thought diversity - the fuel for new ideas, fresh perspectives, and disruptive innovation - is more than a buzzword. It's a survival strategy. And if you’re not building it into your workplace culture right now , you’re heading for trouble.
Tanveer Nasser
MAY 5, 2021
In the previous edition of my podcast series “Leadership Espresso Shot”, I mentioned how to better appreciate the journey towards achieving success, we must learn to value failure as that necessary teacher that helps us reach our goals. Of course, if we’re going to delve deeper into understanding failure, I thought it would be a good idea in this installment to explore what success really looks like.
Help Scout Leadership
MAY 20, 2021
Marketing is often focused heavily (or even solely) on generating new leads and customers, but it’s important not to overlook your existing customers when creating your marketing strategies. Lincoln Murphy sums up the value that existing customers offer to growing SaaS companies: “The majority of the revenue from your relationship with a customer happens post-sale.
Leadership Freak
MAY 26, 2021
Overcommitment is sprinting into oblivion with your hair on fire. Self-management is less about getting stuff done and more about your relationship with time.
Nir Eyal
MAY 11, 2021
The post So, You Want To Become a Great Product Manager?” Q&A with Jackie Bavaro appeared first on Nir and Far.
Speaker: Radhika Samant and Todd Wuestenberg
Employee recognition has often been deemed a "feel-good" initiative, tied closely to rewards. While we understand its importance, we tend to associate recognition with intangible outcomes like engagement and sentiment, rather than direct impacts on retention and high performance. In today’s workplace, the true ROI of recognition lies in its ability to regenerate tangible, business-driven results.
AIHR
MAY 26, 2021
In less than a year, the role of HR has fundamentally changed. From being previously perceived as mostly administrative, HR now plays a more strategic role. CEOs and board members increasingly rely on CHROs to provide leadership that will help their businesses become more competitive in the flexible and hybrid world of work. But for HR professionals to further advance this new strategic role and help their companies succeed in the post-COVID era, they will need to do one thing: upskill themselve
Vantage Circle
MAY 21, 2021
Switching to remote work has thrown the regular 9-5 work-life out of balance. Now, we're all spending more time in meetings (often video calls) than ever before. It's a difficult situation, and we're all trying our best to adapt. As early as April 2020, 'Zoom Fatigue' was a noted phenomenon. Image credit- Unsplash. New research shows that video conferences can be mentally draining.
Mike Griffiths
MAY 28, 2021
I am excited to announce my new book “ Beyond Agile: Achieving success with situational knowledge and skills “ is launching. It is available now from RMC in paperback or electronic form here. This post explains the name and motivation for the book. Future posts will profile the content. Background. Since helping create DSDM in 1994, I have been working on agile projects for 27 years.
Help Scout Leadership
MAY 27, 2021
When considering customer success and account management, it’s valuable to consider them as complementary teams rather than interchangeable groups or, worse, competitors. While it’s true that both customer success and account management move your customers through their life cycles, they are focused on distinct aspects of the customer experience, and they have different strategies for supporting and guiding customers.
Speaker: Brian Richardson
With a staggering 92% of CEOs prioritizing skill development, and 84% struggling with transformation, mastering upskilling is now more critical than ever. Drawing on extensive research and collaboration with hundreds of leading organizations, discover key hurdles and innovative best practices in workforce upskilling. You'll walk away with a deep understanding of how to build a culture of continuous learning, expert insights into assessing the current skills of your employees, and a strategic too
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