Help Scout Leadership

NOVEMBER 22, 2021

B2C customer service differs greatly from its B2B counterpart, and many strategies need to shift to do it well. Follow these 7 tips to excel.

B2C 290

B2C B2B 290

Leadership Freak

NOVEMBER 30, 2021

Humility and I stand beside each other like strangers on an elevator. We glance sideways, but we don’t stand close.

Leadership Development 246

Leadership Development 246

Nir Eyal

NOVEMBER 29, 2021

These days, when someone says they want to form a “habit,” what they often mean is that they want to make drudgery effortless. That is, they don’t want to actually do the work, rather they want to have done it—past tense. The trouble is, trying to build a habit is often a self-defeating trap. The post Habits Are Overrated appeared first on Nir and Far.

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140

Suzi McAlpine

NOVEMBER 23, 2021

Like most things, leadership has its lingo and its latest buzzwords. Authentic. Disruption. The new normal. The “new black”, if you will, is The Great Resignation. It’s got the business world in a flurry and as a leader, it is a trend you should probably pay attention to, even if you aren’t digging this latest… The post Why you should pay attention to this thing called The Great Resignation first appeared on Suzi McAlpine | The Art of Leadership.

Manager 130

Manager 130

Speaker: Chandra McCormack, CPA, MBA, NACD.DC

Technical degrees might open doors—but it’s the soft skills that keep them open. In the face of disruption, evolving workplace dynamics, and rising expectations of leadership, soft skills like communication, emotional intelligence, and presence have become core business essentials—not nice-to-haves. Inspired by stories from her father coupled with her own career journey, seasoned executive Chandra McCormack breaks down how to lead with impact, connect with purpose, and cultivate a workplace cult

AIHR

NOVEMBER 29, 2021

Are you wondering what HR conferences are worth attending, whether virtually or in-person, in 2022? In this article, we’ve put together a list of 28 HR conferences, both virtual and in-person, that you can join. These conferences cover a wide array of topics, from HR tech, people analytics, and future of work, to employee engagement, health and wellbeing, and learning and development.

Digital Transformation 126

Digital Transformation Employee Engagement Recruitment Benefits 126

Agile42

NOVEMBER 8, 2021

Goals are what drives us, and creates a path to our success. Whether you’re a student, employee, or entrepreneur, you should have one big goal in mind that informs everything you want to achieve. But what do you do when you have identified the goal and know what you want to achieve? It’s time to break this goal into smaller parts and measurable outcomes, and Objectives and Key Results (OKR or OKRs) can be the perfect framework to achieve this.

Metrics 112

Metrics 112

Leadership Freak

NOVEMBER 24, 2021

I searched, “What’s good about ingratitude,” and the article at the top of the page was titled, “14 Health Benefits of Practicing Gratitude According to Science.

Benefits 246

Benefits Leadership Development 246

Nir Eyal

NOVEMBER 1, 2021

The post Tame Daily Distractions With a ‘Precommitment Pact’ appeared first on Nir and Far.

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15Five

NOVEMBER 10, 2021

I’ve been working in the employee engagement space for quite some time now, and the one thing that has become pretty clear to me (and most everyone in America by now) is that the way we work has changed — especially in the last year. But more than that, the mentality we have around work has changed. Remember back in the day, when companies believed that employees should be nothing but grateful for their jobs?

Employee Engagement 111

Employee Engagement Compensation Recruitment Software 111

AIHR

NOVEMBER 15, 2021

Company culture, or organizational culture, is intangible yet very impactful on organizational performance. Culture refers to the consistent organizational behaviors (norms) of employees and leaders. Organizational culture often mirrors the organization’s core values but is a direct reflection of the organization’s leadership. Some of those intangible behaviors are how are decisions made – top-down or bottom-up; employees’ confidence (or not) expressing their opinions; or a col

Metrics 119

Metrics Scaling Inclusion Culture Change 119

Speaker: Jeremy York

Join us for a thought-provoking exploration of the rapidly evolving HR landscape as we examine how technological innovation, regulatory changes, talent strategies, and evolving diversity approaches are reshaping the profession. This webinar will provide HR professionals with practical insights on leveraging AI and emerging technologies while maintaining compliance in an increasingly complex regulatory environment.

Diversity

Vantage Circle

NOVEMBER 8, 2021

What is the ideal number of hours you should work every week? Is a 40 hour work week considered normal? Why is it so prevalent in businesses? And what does science have to say about it? According to experts, the debate over how many hours an ideal workday should have resurfaced. New studies are being conducted, and the results appear to be quite interesting.

Media 105

Media Benefits Compensation Government 105

Help Scout Leadership

NOVEMBER 9, 2021

Use this guide to identify your specific support software needs, understand the types of solutions to look for, evaluate your options, and get leadership buy-in.

Software 277

Software 277

Leadership Freak

NOVEMBER 22, 2021

If you believe ingratitude creates a bright feature, good luck. Ingratitude is toxic to you and destructive to your future. Gratitude delivers unequalled benefit.

Benefits 246

Benefits Leadership Development 246

Nir Eyal

NOVEMBER 8, 2021

The post The Pinky Promise: Stick To your Goals–Or Lose Some Blood appeared first on Nir and Far.

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Speaker: Carolyn Clark and Miriam Connaughton

Forget predictions, let’s focus on priorities for the year and explore how to supercharge your employee experience. Join Miriam Connaughton and Carolyn Clark as they discuss key HR trends for 2025—and how to turn them into actionable strategies for your organization. In this dynamic webinar, our esteemed speakers will share expert insights and practical tips to help your employee experience adapt and thrive.

Diversity

15Five

NOVEMBER 30, 2021

Company’s Rapid Growth Driven by HR Leaders’ Critical Need for Holistic Performance Management Solutions. SAN FRANCISCO – November 30, 2021 – As companies face ongoing labor shortages and wrestle with the upsurge of the distributed workforce, they are turning to 15Five to help navigate the new world of work. 15Five , a holistic performance management platform, today announced significant momentum, with 90% year-over-year (YoY) revenue growth, key leadership hires to fuel ongoing momentum, the l

Revenue 105

Revenue SaaS Performance Management Software 105

AIHR

NOVEMBER 22, 2021

HR professionals need a multitude of different skills to do their work well. We’ve had a look at skills and competencies HR generalists should have to succeed in their roles, and analyzed which are the most important. This article will provide you with an overview of the most sought-after skills in HR. The skills are listed in no particular order! Contents 1.

Human Resources 111

Human Resources Recruitment Administration Metrics 111

Kevin Eikenberry

NOVEMBER 16, 2021

Today I am challenging your thinking on how you give and receive feedback. And I’m starting by asking you: How do you see feedback? Do you see feedback as a gift? Your answer to these questions will help determine how successful you are in both giving and receiving feedback. Follow: Apple Podcasts, Spotify, Google Podcasts, […]. The post Making Feedback a Gift – Remarkable TV appeared first on Kevin Eikenberry on Leadership & Learning.

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Help Scout Leadership

NOVEMBER 11, 2021

Live chat metrics make it easy to understand how your team is performing and how your customers feel. Here are 14 to start measuring today.

Metrics 277

Metrics 277

Speaker: Kaitlin Ruby Carroll

Retaining top talent in 2025 means rethinking benefits. In a competitive job market, fertility benefits are more than just offerings - they are a commitment to your team’s well-being. Gain critical insights into the latest fertility benefits strategies that can help position your organization as an industry leader. Our expert will explore the unique advantages and challenges of each model, share success stories from top organizations, and offer practical strategies to make benefits decisions tha

Benefits

Leadership Freak

NOVEMBER 25, 2021

Research indicates the top three thieves of thankfulness are narcissism, cynicism, and envy/materialism. Narcissism tops the list. Second on the list is cynicism.

Leadership Development 246

Leadership Development 246

Nir Eyal

NOVEMBER 15, 2021

Let’s say you’re on a diet. You’ve cut calories and avoided junk food like a champ. But now you’re faced with a powerful adversary: chocolate cake. You somehow muster the strength to resist, but as you exit the kitchen, you can’t stop thinking about the chocolatey goodness you could’ve enjoyed. Abstinence can often backfire. The post Researchers Say We’re Trapped in a “Cycle of Distraction.

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15Five

NOVEMBER 17, 2021

As More Skilled Workers Quit Their Jobs, 15Five Research Confirms Employee Retention Is Tied to Career Advancement. San Francisco – Nov. 17, 2021 – The Great Resignation continues to wreak havoc on the recovering pandemic economy, with a majority of U.S. companies finding it difficult to meet the demand for skilled workers. New research from 15Five , the transformative performance management platform, shows that a clear track for advancement and professional development resources is needed to re

Retention 105

Retention Software Performance Management Education 105

AIHR

NOVEMBER 10, 2021

A well-designed employee benefits strategy will help your organization navigate through an ever-changing candidate market. Attracting and retaining talent in your organization is one of the leading concerns for companies today. Not only is turnover costly, but when talent leaves, it affects the organization’s performance and may make it more difficult to keep other high-performing team members.

Benefits 105

Benefits Compensation Recruitment Diversity 105

Speaker: Jeremy York

2024 has tested every organization, and 2025 promises no less - the warning signs are everywhere. If you’re relying on superficial approaches to diversity, you might find yourself scrambling to catch up. Thought diversity - the fuel for new ideas, fresh perspectives, and disruptive innovation - is more than a buzzword. It's a survival strategy. And if you’re not building it into your workplace culture right now , you’re heading for trouble.

Diversity

Vantage Circle

NOVEMBER 5, 2021

Implementing and promoting diversity and inclusion in your workplace is the best way to foster an open-minded, global company culture. But, to make your workplace personally enriching for everyone, you need to set diversity goals in the workplace. Whether you’re handling an MNC or a start-up business, the perks of an inclusive and diverse workplace are unimaginably compelling in today’s business world.

Diversity 102

Diversity Inclusion Education Retention 102

Help Scout Leadership

NOVEMBER 15, 2021

Learn about the various types of shared email accounts, and discover nine tools to consider to improve your team's ability to collaborate.

Accounts 264

Accounts 264

Leadership Freak

NOVEMBER 29, 2021

Dear Dan, I wonder if you could provide me some guidance with what I call “The curse of the middleman.” I’m a member of two teams.

Energy 246

Energy Leadership Development 246

Nir Eyal

NOVEMBER 22, 2021

Probably the only research paper I’ll ever call “delicious” is one called, “A Tale of Two Pizzas.” In the study, researchers offered one group of people plain pizzas, plus the option to add ingredients for an additional charge. To a second group, they offered topping-loaded pizzas, with the chance to remove ingredients and pay less. Same thing, right?

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Speaker: Radhika Samant and Todd Wuestenberg

Employee recognition has often been deemed a "feel-good" initiative, tied closely to rewards. While we understand its importance, we tend to associate recognition with intangible outcomes like engagement and sentiment, rather than direct impacts on retention and high performance. In today’s workplace, the true ROI of recognition lies in its ability to regenerate tangible, business-driven results.

Retention

15Five

NOVEMBER 4, 2021

Brett Ungashick is the founder of OutSail, a Denver-based company that provides free services to help HR teams research, evaluate and select new technologies. Brett started his career by selling software to HR teams at LinkedIn, before recognizing a growing need from software buyers for support throughout their buying processes. OutSail was founded in 2018 and has helped over 500 companies with new HR software purchases including companies like SalesLoft, DoorDash and the Boys & Girls Club o

Performance Management 105

Performance Management Employee Engagement Software Manager 105

AIHR

NOVEMBER 9, 2021

Far too often, organizations focus on financial metrics and return on capital investments instead of truly measuring the contributions made by talented employees. Revenue per employee remains one of the most important but often overlooked business and HR metrics. It’s a direct measurement of how talent is translated into customer value and is a must-have for any HR reporting dashboard.

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Revenue Metrics Sales Sales 105

Kevin Eikenberry

NOVEMBER 14, 2021

As a leader, you can make a list of your job responsibilities. Hopefully, you place delivering feedback pretty high on that list. It is one thing to have it on the list and to do it. But it is something else entirely to do it in a way that is effective. How do you know […]. The post How Effective is the Feedback You Deliver? appeared first on Kevin Eikenberry on Leadership & Learning.

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Help Scout Leadership

NOVEMBER 23, 2021

Understanding how and when to deviate from the recipe you started with is how you develop your own style and grow your career as a customer service professional.

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Speaker: Brian Richardson

With a staggering 92% of CEOs prioritizing skill development, and 84% struggling with transformation, mastering upskilling is now more critical than ever. Drawing on extensive research and collaboration with hundreds of leading organizations, discover key hurdles and innovative best practices in workforce upskilling. You'll walk away with a deep understanding of how to build a culture of continuous learning, expert insights into assessing the current skills of your employees, and a strategic too