November, 2021

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Why you should pay attention to this thing called The Great Resignation

Suzi McAlpine

Like most things, leadership has its lingo and its latest buzzwords. Authentic. Disruption. The new normal. The “new black”, if you will, is The Great Resignation. It’s got the business world in a flurry and as a leader, it is a trend you should probably pay attention to, even if you aren’t digging this latest… The post Why you should pay attention to this thing called The Great Resignation first appeared on Suzi McAlpine | The Art of Leadership.

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Habits Are Overrated

Nir Eyal

These days, when someone says they want to form a “habit,” what they often mean is that they want to make drudgery effortless. That is, they don’t want to actually do the work, rather they want to have done it—past tense. The trouble is, trying to build a habit is often a self-defeating trap. The post Habits Are Overrated appeared first on Nir and Far.

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The Ins and Outs of OKRs

Agile42

Goals are what drives us, and creates a path to our success. Whether you’re a student, employee, or entrepreneur, you should have one big goal in mind that informs everything you want to achieve. But what do you do when you have identified the goal and know what you want to achieve? It’s time to break this goal into smaller parts and measurable outcomes, and Objectives and Key Results (OKR or OKRs) can be the perfect framework to achieve this.

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How to Measure Company Culture: A Quick Guide

AIHR

Company culture, or organizational culture, is intangible yet very impactful on organizational performance. Culture refers to the consistent organizational behaviors (norms) of employees and leaders. Organizational culture often mirrors the organization’s core values but is a direct reflection of the organization’s leadership. Some of those intangible behaviors are how are decisions made – top-down or bottom-up; employees’ confidence (or not) expressing their opinions; or a col

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How to Make The Best Benefits Decisions for 2025's Workforce: An HR and Total Rewards Guide

Speaker: Kaitlin Ruby Carroll

Retaining top talent in 2025 means rethinking benefits. In a competitive job market, fertility benefits are more than just offerings - they are a commitment to your team’s well-being. Gain critical insights into the latest fertility benefits strategies that can help position your organization as an industry leader. Our expert will explore the unique advantages and challenges of each model, share success stories from top organizations, and offer practical strategies to make benefits decisions tha

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Why We Need a Renewed Focus on Employee Engagement in 2021

15Five

I’ve been working in the employee engagement space for quite some time now, and the one thing that has become pretty clear to me (and most everyone in America by now) is that the way we work has changed — especially in the last year. But more than that, the mentality we have around work has changed. Remember back in the day, when companies believed that employees should be nothing but grateful for their jobs?

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Buyer's Guide to Choosing the Right Customer Support Tool

Help Scout Leadership

Use this guide to identify your specific support software needs, understand the types of solutions to look for, evaluate your options, and get leadership buy-in.

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Researchers Say We’re Trapped in a “Cycle of Distraction.” Here’s How to Break Free.

Nir Eyal

Let’s say you’re on a diet. You’ve cut calories and avoided junk food like a champ. But now you’re faced with a powerful adversary: chocolate cake. You somehow muster the strength to resist, but as you exit the kitchen, you can’t stop thinking about the chocolatey goodness you could’ve enjoyed. Abstinence can often backfire. The post Researchers Say We’re Trapped in a “Cycle of Distraction.

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John Hagel | How To Move Beyond Fear And Embrace Positivity

Tanveer Nasser

Even before the global pandemic struck, many organizations and their leaders were limiting themselves to a short-term view at the expense of achieving any of their long-term goals. So how do leaders move past the current and persistent short-termism that’s often driven by a fear-based mindset, and instead embrace a more long-term, hopeful view for what the future might bring?

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18 HR Skills Every HR Generalist Needs

AIHR

HR professionals need a multitude of different skills to do their work well. We’ve had a look at skills and competencies HR generalists should have to succeed in their roles, and analyzed which are the most important. This article will provide you with an overview of the most sought-after skills in HR. The skills are listed in no particular order! Contents 1.

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55% of Employers Don’t Offer Their Employees a Clear Track for Advancement, Fueling The Great Resignation

15Five

As More Skilled Workers Quit Their Jobs, 15Five Research Confirms Employee Retention Is Tied to Career Advancement. San Francisco – Nov. 17, 2021 – The Great Resignation continues to wreak havoc on the recovering pandemic economy, with a majority of U.S. companies finding it difficult to meet the demand for skilled workers. New research from 15Five , the transformative performance management platform, shows that a clear track for advancement and professional development resources is needed to re

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The Diversity Reckoning: Can HR Survive Without New Perspectives?

Speaker: Jeremy York

2024 has tested every organization, and 2025 promises no less - the warning signs are everywhere. If you’re relying on superficial approaches to diversity, you might find yourself scrambling to catch up. Thought diversity - the fuel for new ideas, fresh perspectives, and disruptive innovation - is more than a buzzword. It's a survival strategy. And if you’re not building it into your workplace culture right now , you’re heading for trouble.

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Delivering Excellent B2C Customer Service: 7 Best Practices

Help Scout Leadership

B2C customer service differs greatly from its B2B counterpart, and many strategies need to shift to do it well. Follow these 7 tips to excel.

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How Effective is the Feedback You Deliver?

Kevin Eikenberry

As a leader, you can make a list of your job responsibilities. Hopefully, you place delivering feedback pretty high on that list. It is one thing to have it on the list and to do it. But it is something else entirely to do it in a way that is effective. How do you know […]. The post How Effective is the Feedback You Deliver? appeared first on Kevin Eikenberry on Leadership & Learning.

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Need Motivation? Make a Price Pact

Nir Eyal

Probably the only research paper I’ll ever call “delicious” is one called, “A Tale of Two Pizzas.” In the study, researchers offered one group of people plain pizzas, plus the option to add ingredients for an additional charge. To a second group, they offered topping-loaded pizzas, with the chance to remove ingredients and pay less. Same thing, right?

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Does Your Leadership Inspire Collaboration Or Conflict? | Leadership Espresso Shot 31

Tanveer Nasser

If there’s one consistent thread in the debate over remote work, it’s how leaders who want their employees to return to the office argue that collaboration can’t occur unless people are working in the same space. But in each of these cases, there’s a glaring oversight on the part of these leaders. Namely, what are these leaders committing to doing or creating in order to facilitate a collaborative work environment?

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Recognition Powers High-Performance — If You Do it Right

Speaker: Radhika Samant and Todd Wuestenberg

Employee recognition has often been deemed a "feel-good" initiative, tied closely to rewards. While we understand its importance, we tend to associate recognition with intangible outcomes like engagement and sentiment, rather than direct impacts on retention and high performance. In today’s workplace, the true ROI of recognition lies in its ability to regenerate tangible, business-driven results.

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11 HR Trends for 2022: Driving Change and Adding Business Value

AIHR

Check out our video above to learn more about HR trends for 2022! While 2021 was a year of reinventing HR and solidifying its new role, 2022 is going to be all about pushing the boundaries of how HR can add value. In this article, we will review 11 HR trends that are impacting the way we manage Human Resources. In my regular interactions with our clients and HR professionals from around the world, I’m constantly reminded of two facts: That nothing has changed more in the past two years tha

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15Five Drives Exceptional Performance With 90% Year-over-Year Revenue Growth

15Five

Company’s Rapid Growth Driven by HR Leaders’ Critical Need for Holistic Performance Management Solutions. SAN FRANCISCO – November 30, 2021 – As companies face ongoing labor shortages and wrestle with the upsurge of the distributed workforce, they are turning to 15Five to help navigate the new world of work. 15Five , a holistic performance management platform, today announced significant momentum, with 90% year-over-year (YoY) revenue growth, key leadership hires to fuel ongoing momentum, the l

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The Ins and Outs of OKRs

Agile42

Goals are what drives us, and creates a path to our success. Whether you’re a student, employee, or entrepreneur, you should have one big goal in mind that informs everything you want to achieve. But what do you do when you have identified the goal and know what you want to achieve? It’s time to break this goal into smaller parts and measurable outcomes, and Objectives and Key Results (OKR or OKRs) can be the perfect framework to achieve this.

Metrics 98
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14 Actionable Live Chat Metrics to Start Tracking Today

Help Scout Leadership

Live chat metrics make it easy to understand how your team is performing and how your customers feel. Here are 14 to start measuring today.

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HR Meets AI: The New Way of Keeping Large Workforces Connected and Engaged

Speaker: Miriam Connaughton and Donald Knight

As organizations scale, keeping employees connected, engaged, and productive can seem like a monumental task. But what if AI could help you do all of this and more? AI has the power to help, but the key is implementing it in a way that enhances, rather than replaces, human connection. Join us for an exploration into how industry trailblazers are using AI to transform employee experience at scale while addressing both the potential and the pitfalls.

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Are You a Victim or a Victor? – Remarkable TV

Kevin Eikenberry

Are you a victim or a victor? Perhaps we need to start out by defining these terms first. A victim (for the purposes of this video) is when someone feels hopeless or incapable of changing the outcome of their situation. A victor (again for the purposes of this video) is when you feel as though […]. The post Are You a Victim or a Victor? – Remarkable TV appeared first on Kevin Eikenberry on Leadership & Learning.

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How to Honor the Law of Vitality

Leadership Freak

You’re worn out because the escalator is going down and you’re going up. You stumble because you won’t turn around. Some things don’t work no matter how hard you try.

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23 HR Podcasts You Should Subscribe to Right Away

AIHR

Last updated: November 2021. It’s not hard to see why HR podcasts are so popular. They are easy to listen to in everyday situations that require very little brainpower and a fair amount of time to spare. Think of your daily commute, your weekly ironing session, or your evening run for example. And there is more. Podcasts are a great way to broaden your horizons.

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How to be a Savvy Buyer of Performance Management and Employee Engagement Software

15Five

Brett Ungashick is the founder of OutSail, a Denver-based company that provides free services to help HR teams research, evaluate and select new technologies. Brett started his career by selling software to HR teams at LinkedIn, before recognizing a growing need from software buyers for support throughout their buying processes. OutSail was founded in 2018 and has helped over 500 companies with new HR software purchases including companies like SalesLoft, DoorDash and the Boys & Girls Club o

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The Upskilling Advantage: Transforming Your Workforce For Future Growth

Speaker: Brian Richardson

With a staggering 92% of CEOs prioritizing skill development, and 84% struggling with transformation, mastering upskilling is now more critical than ever. Drawing on extensive research and collaboration with hundreds of leading organizations, discover key hurdles and innovative best practices in workforce upskilling. You'll walk away with a deep understanding of how to build a culture of continuous learning, expert insights into assessing the current skills of your employees, and a strategic too

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Tame Daily Distractions With a ‘Precommitment Pact’

Nir Eyal

The post Tame Daily Distractions With a ‘Precommitment Pact’ appeared first on Nir and Far.

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19 Actionable Help Desk Metrics for Customer Support Teams

Help Scout Leadership

Help desk metrics allow you to make the most of your help desk and ensure your team is excelling. Here are 19 to start tracking today.

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The Most Dangerous Four-Letter Word – Remarkable TV

Kevin Eikenberry

Bet you weren’t expecting a video title like that on this blog?! ?? Well, don’t worry. The video and the entire topic is totally SFW (safe for work – and anywhere for that matter!) In fact, the four-letter word I’m talking about in the video below is one we hear ALL THE TIME. And in […]. The post The Most Dangerous Four-Letter Word – Remarkable TV appeared first on Kevin Eikenberry on Leadership & Learning.

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4 Ways to Practice Gratitude when You Don’t Feel Grateful

Leadership Freak

If you believe ingratitude creates a bright feature, good luck. Ingratitude is toxic to you and destructive to your future. Gratitude delivers unequalled benefit.

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Mastering Remote Onboarding: Proven Strategies for Seamless New Hire Integration

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

Join this brand new webinar with Tim Buteyn to learn how you can master the art of remote onboarding! By the end of this session, you'll understand how to: Craft a Tailored Onboarding Checklist 📝 Develop a comprehensive, customized checklist that ensures every new hire has a smooth transition into your company, no matter where they are in the world.

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Companies and culture with Positive Impact

Marcella Bremer

Can for-profit companies help save the world and stop global warming and improve social issues? The answer is yes – and some already took ownership and started to create prosperity in the communities they serve. Listen to Chris Laszlo, professor of Organizational Behavior and author of the books the Flourishing Enterprise and Quantum Leadership.

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Why We Need a Renewed Focus on Employee Engagement in 2022

15Five

I’ve been working in the employee engagement space for quite some time now, and the one thing that has become pretty clear to me (and most everyone in America by now) is that the way we work has changed — especially in the last year. But more than that, the mentality we have around work has changed. Remember back in the day, when companies believed that employees should be nothing but grateful for their jobs?

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Revisiting The Famous 40 Hour Work Week

Vantage Circle

What is the ideal number of hours you should work every week? Is a 40 hour work week considered normal? Why is it so prevalent in businesses? And what does science have to say about it? According to experts, the debate over how many hours an ideal workday should have resurfaced. New studies are being conducted, and the results appear to be quite interesting.

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Shared Email Account: Types, Tips, and the 9 Best Tools

Help Scout Leadership

Learn about the various types of shared email accounts, and discover nine tools to consider to improve your team's ability to collaborate.

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How To Empower Your Workforce With Modern Fertility Benefits

Speaker: Andrea Wuchiski

In an era where a workforce spans multiple generations, HR managers and Total Rewards leaders face the unique challenge of designing benefits packages that cater to diverse employee needs. This session will delve into how comprehensive fertility benefits can bridge generational gaps, support employees’ health, and enhance workplace satisfaction. Join us for an insightful session that highlights the strategic importance of fertility benefits in today’s competitive job market.