February, 2022

article thumbnail

100 Day Plan for New Leaders (Examples + Template)

David Grossman

When I dropped my son off at school on his first day of kindergarten, he looked at me and said, “I can’t wait to not be new anymore.” Thinking about the many people changing roles and companies these days, I can’t help but wonder how many may be counting the days until they’re not new anymore, too. No matter how many years of experience a person has – even the most senior of leaders – being the “newbie” is daunting for most and hard enough that many avoid taking the new job in the first place.

322
322
article thumbnail

Customer Success: What It Means, Why It Matters, and More

Help Scout Leadership

Customer success boosts lifetime customer value, creates stickier customers, and even provides deeply helpful product insights. Here’s our guide on how to do it well.

317
317
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Two Dangers of Reactive Management

Leadership Freak

Responding is necessary in a turbulent world. Reacting is not. A person who never responds becomes irrelevant. A person who constantly reacts creates the illusion of importance.

Manager 246
article thumbnail

Texas Roadhouse and a Leader’s Legacy

Mark Sandborn

A personal note: This post is a tribute to Kent Taylor, founder and CEO of Texas Roadhouse who tragically passed in March 2021. Kent was one of the most intentional leaders I’ve ever met, and I am grateful I had a chance to make his acquaintance, and more importantly, learn from his example. He lead with heart and was beloved by his employees.

article thumbnail

The Hidden Skills That Separate Good Leaders from Great Ones

Speaker: Chandra McCormack, CPA, MBA, NACD.DC

Technical degrees might open doors—but it’s the soft skills that keep them open. In the face of disruption, evolving workplace dynamics, and rising expectations of leadership, soft skills like communication, emotional intelligence, and presence have become core business essentials—not nice-to-haves. Inspired by stories from her father coupled with her own career journey, seasoned executive Chandra McCormack breaks down how to lead with impact, connect with purpose, and cultivate a workplace cult

article thumbnail

Do I Believe The Best In Others?

John Maxwell

Do I believe the best in others? This is a question that I’ve been asking myself a lot lately. Because believing the best in others is not something to be assumed; you must be intentional in checking the lens you’re looking through when viewing others. John Maxwell teaches a simple exercise to help cultivate the practice of valuing people – “put a 10 on their heads.

Scaling 182
article thumbnail

Why body language matters in leadership – and how you can improve yours

Suzi McAlpine

This week, Elizabeth Jett from The Management Training Institute is our guest blogger on something that we’re often unaware of, but which packs a big punch – body language. I’ll never forget a colleague gently ribbing me for the fact that when I was in front of clients and I was concentrating hard, I’d close… The post Why body language matters in leadership – and how you can improve yours first appeared on Suzi McAlpine | The Art of Leadership.

Manager 152

More Trending

article thumbnail

How to Deal with Difficult Customers

Help Scout Leadership

Every support person needs to know how to deal with difficult customers. Read about different types of difficult customers and the best ways to help them.

306
306
article thumbnail

7 Powerful Proactive Responses to Hot Emotion

Leadership Freak

Proactive people make things happen. Reactive people wait for things to happen. Reactions come with their own punishment. Reactions are spontaneous. Someone pushes you; you push back. You say something that causes harm.

246
246
article thumbnail

How to Survive in a World of Information Overload

Nir Eyal

We live in a world of too much information, and it’s nothing less than a blessing. Throughout most of human history, access to knowledge was limited. Power equated to how much information you had access to. Kings built great libraries, and texts were rare and valuable things. Today, however, what was once scarce is abundant. We’re drowning in information.

134
134
article thumbnail

Does Love Work as a Leadership Principle?

John Maxwell

Photo Credit: (KY3). As I stumbled for my alarm at 3:00 a.m. on my first day on the job as a street washer, I wondered what I was getting myself into. CBS had asked my company to participate in its hit reality show Undercover Boss. As the CEO of Herschend Family Entertainment (HFE) at that time, I’d agreed to work at Silver Dollar City, our original theme park in Branson, Missouri.

article thumbnail

Future of HR: Navigating Transformation in the Digital Age

Speaker: Jeremy York

Join us for a thought-provoking exploration of the rapidly evolving HR landscape as we examine how technological innovation, regulatory changes, talent strategies, and evolving diversity approaches are reshaping the profession. This webinar will provide HR professionals with practical insights on leveraging AI and emerging technologies while maintaining compliance in an increasingly complex regulatory environment.

article thumbnail

Fatigue: The Worst Possible Growth Strategy for Your Small Business

Jackie Nagel

Let’s face it. Every small business owner needs — and wants — an “edge” to grow as quickly and efficiently as possible. We dig through industry secrets, plow through top business blogs, and cajole our colleagues into spilling the beans on what makes their business tick. Yet, one of the most unfavorable growth strategy is commonly practiced in business today.

article thumbnail

Falling prey to groupthink? How to encourage healthy debate in your team

Suzi McAlpine

Have you ever been part of a team where people are too afraid to speak up and challenge an approach that’s being taken? Maybe everyone’s gung ho on a way forward with something, and you’re the only one who thinks it’s a bad idea – but there’s no way in hell you’re going to pipe… The post Falling prey to groupthink? How to encourage healthy debate in your team first appeared on Suzi McAlpine | The Art of Leadership.

130
130
article thumbnail

13 Best Practices for Improving Online Customer Service

Help Scout Leadership

Online customer service is one of the most important functions at any company. Here’s how to get started with it and continue improving it as you grow.

299
299
article thumbnail

4 Questions When Seeking Clarity

Leadership Freak

Leaders with clarity are like the Lock Ness Monster. Even when you see one, you’re not sure they’re real. Confusion is good when you stop and reflect.

article thumbnail

4 HR Priorities for 2025 to Supercharge Your Employee Experience

Speaker: Carolyn Clark and Miriam Connaughton

Forget predictions, let’s focus on priorities for the year and explore how to supercharge your employee experience. Join Miriam Connaughton and Carolyn Clark as they discuss key HR trends for 2025—and how to turn them into actionable strategies for your organization. In this dynamic webinar, our esteemed speakers will share expert insights and practical tips to help your employee experience adapt and thrive.

article thumbnail

Driving Revenue with Marketing: How to Reap the Rewards of a Mutually Beneficial Plan

Chief Outsiders

(Blog 1) Step Zero: The Dark Funnel. If your sales funnel is lurking in the shadows, it may be because it’s filled with people who are trying to avoid the spotlight. Sure, if you’re like most companies, you have the digital tools you need to generate marketing-qualified leads, or MQLs, by the scads and buckets – casting a broad net through newsletters, promotional emails, social media mentions, website interactions – you know, the entire digital gamut.

article thumbnail

Lonely at the Top? Here are 9 Ways to Deal

Vantage Circle

Leadership comes with a lot of power. However, the nature of power and its psychological effects frequently leave the debilitating feeling of being isolated from others. It's a feeling so common among successful people that it's become an idiom: "It's lonely at the top." In a wide-ranging interview in 2016 , Apple CEO Tim Cook spoke candidly about the challenges of running one of the world's most iconic companies. "It's sort of a lonely job," he admitted.

article thumbnail

Determining Personal Benchmarks

Kevin Eikenberry

Benchmarking can create new perspectives and a competitive edge in business. That why so many organizations look for benchmarks to compare performance, understand gaps, and measure success. Those objectives sound valuable for an individual as well, don’t they? That’s why I want to suggest to you the idea and value of personal benchmarks, and help […].

article thumbnail

How to Calculate and Reduce New Hire Turnover at Your Company

AIHR

Hiring a new employee demands a significant investment of resources, including time and money. When you invest in this, the last thing you want is a new employee to quit after a few weeks or months and have to begin the hiring process all over again. So, how can you reduce new hire turnover in your business today? Contents What is new hire turnover?

article thumbnail

How to Make The Best Benefits Decisions for 2025's Workforce: An HR and Total Rewards Guide

Speaker: Kaitlin Ruby Carroll

Retaining top talent in 2025 means rethinking benefits. In a competitive job market, fertility benefits are more than just offerings - they are a commitment to your team’s well-being. Gain critical insights into the latest fertility benefits strategies that can help position your organization as an industry leader. Our expert will explore the unique advantages and challenges of each model, share success stories from top organizations, and offer practical strategies to make benefits decisions tha

article thumbnail

Writing Excellent Customer Service Emails: Tips & Templates

Help Scout Leadership

Here are the best tips, tricks, and templates to use to improve your team’s processes for writing exceptional customer service emails.

279
279
article thumbnail

3 Ways to Make Encouragement Count

Leadership Freak

“How can you tell if a person needs encouragement? If that person is breathing.” S. Truett Cathy You may not intend to, but managers discourage good people. Encouragement feels like power.

Manager 246
article thumbnail

What Does it Take to Innovate? Part 6: The Product Launch

Chief Outsiders

By Angus Robertson, Ahmet Abaci and Beth Somplatsky-Martori. Ready for ignition? If you’ve stuck with us for this entire blog series , it’s all come to this moment: Butterflies be damned and dreams and hopes aside – it’s time to launch our new product into the public consciousness. We’ve been on quite a journey through our previous blogs. At the outset, we started off with a discussion about fostering a culture of innovation within a company.

Marketing 130
article thumbnail

One Question to Help You Get More Done

Nir Eyal

It was 9 a.m. and Wendy, a freelance marketing consultant, knew exactly what she needed to do for the next hour: be in her office chair to write new client proposals, the most important task of her day. As she held her coffee mug with both hands and took a sip, a fantastic addition to the proposal entered her head. “This is going to be great!” she thought to herself.

Marketing 120
article thumbnail

The Diversity Reckoning: Can HR Survive Without New Perspectives?

Speaker: Jeremy York

2024 has tested every organization, and 2025 promises no less - the warning signs are everywhere. If you’re relying on superficial approaches to diversity, you might find yourself scrambling to catch up. Thought diversity - the fuel for new ideas, fresh perspectives, and disruptive innovation - is more than a buzzword. It's a survival strategy. And if you’re not building it into your workplace culture right now , you’re heading for trouble.

article thumbnail

How to Organize Innovation

Viima

I recently read a couple of excellent articles by Nick Skillicorn , and Prof. Rita McGrath where both discuss the challenges and intricacies involved in structuring and governing innovation within a large organization. This is a classic topic that every corporate innovator has without a doubt come across, and it’s also one where “the right approach” is often quite elusive.

article thumbnail

4 Hiring Priorities Your Organization Should Focus On

AIHR

It may be difficult to figure out which positions you need to fill and when your organization should be hiring. It is also challenging to identify what recruiting initiatives you should focus on in the next months and years. However, getting your hiring priorities right is key to successfully growing your business. What should your hiring priorities be in 2022?

article thumbnail

How to Change Your Team’s Behavior

Help Scout Leadership

You have identified a small change that you’re convinced would really improve your customer service quality, but you’re having trouble persuading your team to change their behavior. Here’s one quick tip to make it happen.

264
264
article thumbnail

Three Things You Must Let Go

Leadership Freak

A man is hanging by a branch above a deep ravine. He looks down; then he looks up and yells, “Help! Help! Is anyone up there?” “I’m here,” the reply comes.

article thumbnail

Recognition Powers High-Performance — If You Do it Right

Speaker: Radhika Samant and Todd Wuestenberg

Employee recognition has often been deemed a "feel-good" initiative, tied closely to rewards. While we understand its importance, we tend to associate recognition with intangible outcomes like engagement and sentiment, rather than direct impacts on retention and high performance. In today’s workplace, the true ROI of recognition lies in its ability to regenerate tangible, business-driven results.

article thumbnail

An Inward Focus: How One Company Redefined Itself for Success

Chief Outsiders

It’s always interesting to me when the proverbial emperor is in search of new clothes. Like the time-honored fable, Cask – an innovative company that lives and works in the ServiceNow ecosystem – had done an outstanding job of enabling digital transformation for its clients. But when it came to telling their story and harnessing digital marketing tools to promote itself, it wasn’t quite as masterful.

article thumbnail

The Pursuit of ‘Flow’ Is Overrated

Nir Eyal

The idea of flow is considered by many to be the epitome of productivity. Also known as “being in the zone” or “hitting your stride,” flow captivates us with its promise of becoming so absorbed in what we’re doing that we tackle tasks effortlessly. That magical zone is great when you can find it. But what happens when you can’t? The post The Pursuit of ‘Flow’ Is Overrated appeared first on Nir and Far.

119
119
article thumbnail

Constructive Criticism: What it is and How to Take it

BetterUp

112
112
article thumbnail

How to Make a Job Shadowing Program a Success at Your Organization

AIHR

Continuous learning leads to continuous growth and improvement. Job shadowing is one of the most effective on-the-job learning methods. Organizations that implement a job shadowing program have the opportunity to upskill their employees, improve their processes, and innovate. So, what exactly is job shadowing, and how can your organization implement an effective job shadowing program for employees?

Benefits 105
article thumbnail

The Upskilling Advantage: Transforming Your Workforce For Future Growth

Speaker: Brian Richardson

With a staggering 92% of CEOs prioritizing skill development, and 84% struggling with transformation, mastering upskilling is now more critical than ever. Drawing on extensive research and collaboration with hundreds of leading organizations, discover key hurdles and innovative best practices in workforce upskilling. You'll walk away with a deep understanding of how to build a culture of continuous learning, expert insights into assessing the current skills of your employees, and a strategic too