Tue.Apr 23, 2024

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10 Trust Breaking Mistakes You Should Never Make in Your Organization

Lolly Daskal

Trust is the cornerstone of any successful organization. It’s the invisible glue that holds teams together, fosters collaboration, and drives innovation. However, trust is fragile and can be easily shattered by the actions of leaders and team members. As an executive leadership coach, I’ve seen firsthand the consequences of trust-breaking mistakes in organizations.

Manager 321
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When You're on Thin Ice

Ed Batista

I don't work with clients who are being forced into a coaching engagement against their will. In those situations coaching is usually viewed as a last-gasp desperation measure or as a way to mitigate legal risk, and in either case the odds of success are low. But it's not uncommon for a new client to have sought coaching in response to a major setback that has jeopardized their professional future, or for a current client to unexpectedly encounter a similar situation.

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15 Service Desk Software Options Every IT Team Should Consider

Help Scout Leadership

Learn what service desk software is, why your IT team should make the investment, and a few interesting options if you’re ready to take the next step.

Software 124
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have we changed our views about working from home?

Alison Green

This post was written by Alison Green and published on Ask a Manager. A reader writes: I’d love to have your take and the readers’ take on whether society as a whole has changed its view on working from home. Most of last year, I was job searching, and something an interviewer said once has stuck with me. I was in a second interview for an office job in a non-customer-facing role.

Software 105
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The Hidden Skills That Separate Good Leaders from Great Ones

Speaker: Chandra McCormack, CPA, MBA, NACD.DC

Technical degrees might open doors—but it’s the soft skills that keep them open. In the face of disruption, evolving workplace dynamics, and rising expectations of leadership, soft skills like communication, emotional intelligence, and presence have become core business essentials—not nice-to-haves. Inspired by stories from her father coupled with her own career journey, seasoned executive Chandra McCormack breaks down how to lead with impact, connect with purpose, and cultivate a workplace cult

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How To Be A Servant Leader

Eric Jacobsen Blog

Yesterday, I published a post about the new book, Burnout Immunity , by Dr. Kandi Wiens. In the book, she explains that employees who work at organizations led by servant leaders tend to have higher job satisfaction, higher engagement, and higher psychological well-being. Those employees also tend to have lower levels of emotional exhaustion, cynicism, boredom, and intent to quit.

Energy 94
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update: there’s nothing I can do about my nightmare workload … right?

Alison Green

This post was written by Alison Green and published on Ask a Manager. Remember the letter-writer asking whether there was anything they could do about their nightmare workload ? Here’s the update. I wrote in about getting through a staffing crisis after both my coworkers quit right when one of my company’s two owners went on maternity leave. I wanted to make sure that my “this is awful but that’s what all the extra money is for” outlook wasn’t distracting me from an

Staffing 105

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Ruminating Thoughts: 12 Tips to Overcome Negative Thinking

BetterUp

Jump to section What is rumination?

60
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Employee Recognition Event: Tips and Recognition Calendar

Vantage Circle

Employee recognition events go beyond mere celebrations; they are pivotal drivers of engagement, morale, and success. Thus, creating impactful recognition events requires thorough planning and exploration. From establishing clear goals to crafting memorable experiences, each aspect deserves careful consideration to leave a lasting impact on employees.

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What Is Referent Power In Leadership? Quiz

Niagara Institute

What is referent power in the workplace? How do you know if you are a referent leader?

52
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Legal Group Sets AI Guidelines

Association Now Leadership

The New York State Bar Association’s report is designed to respond to ethics and privacy concerns stoked by tools like ChatGPT. The New York State Bar Association has released guidelines to its members on the use of generative AI with a goal of addressing privacy breaches, ethical missteps, and “hallucinated” case briefs. The NYSBA’s report [PDF], published earlier this month, is the product of a months-long process developed by a dedicated Task Force on Artificial Intelligence, one of the first

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Future of HR: Navigating Transformation in the Digital Age

Speaker: Jeremy York

Join us for a thought-provoking exploration of the rapidly evolving HR landscape as we examine how technological innovation, regulatory changes, talent strategies, and evolving diversity approaches are reshaping the profession. This webinar will provide HR professionals with practical insights on leveraging AI and emerging technologies while maintaining compliance in an increasingly complex regulatory environment.

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571 | Second-Generation Transitions in Small Business: The Dos and Don’ts for Founders

Chris LoCutro

In this episode of The Chris LoCurto Show, we dive deep into the delicate process of second-generation transitions in small businesses. This episode is all about you, the founders, as you prepare to pass down your legacy. We’ll explore the crucial dos and don’ts to guide you through this pivotal phase of succession planning. From formalizing transition plans to navigating emotional dynamics, join us as we uncover actionable insights to ensure a seamless handover and preserve your fam

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Preventing Ransomware Attacks at Scale

Harvard Business Review

Designing software that’s resilient against the most common cyberattacks is possible — and significantly more cost effective than dealing with the fallout of a hack.

Scaling 28
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LSA Global Delivers Strategic Account Management Training for Software & Hardware Sales Team

LSA Global

Redwood Shores, CA – LSA Global, the leading business consulting, coaching, and training firm that helps fast growth life science, technology, and service companies by powerfully aligning their culture and talent with strategy, today announced results for a customized Strategic Account Management Training for an integrated technology firm selling hardware and software being asked to grow their strategic client accounts by 20% year over year.

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How Burnout Became Normal — and How to Push Back Against It

Harvard Business Review

Slowly but steadily, while we’ve been preoccupied with trying to meet demands that outstrip our resources, grappling with unfair treatment, or watching our working hours encroach upon our downtime, burnout has become the new baseline in many work environments. From the 40% of Gen Z workers who believe burnout is an inevitable part of success, to executives who believe high-pressure, “trial-by-fire” assignments are a required rite of passage, to toxic hustle culture that pushes busyness as a badg

Manager 28
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4 HR Priorities for 2025 to Supercharge Your Employee Experience

Speaker: Carolyn Clark and Miriam Connaughton

Forget predictions, let’s focus on priorities for the year and explore how to supercharge your employee experience. Join Miriam Connaughton and Carolyn Clark as they discuss key HR trends for 2025—and how to turn them into actionable strategies for your organization. In this dynamic webinar, our esteemed speakers will share expert insights and practical tips to help your employee experience adapt and thrive.

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Chew the Gristle: Taking Responsibility Like a Leader

Leadership Freak

You lose it when you don’t own it. When you don’t own your marriage, it dies. When you don’t take responsibility for your team, it founders. Taking responsibility is vitality. It’s self-centered to take failure personally. “See how I’m struggling.

Accounts 313
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Feeling Unmotivated? Here’s How to Get Out of the Rut

Harvard Business Review

A conversation Harvard Business School’s Boris Groysberg and Robin Abrahams on shifting your mindset and energy at work.

Energy 24
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coworker is bitter that I wouldn’t play a game, employee has bad BO, and more

Alison Green

This post was written by Alison Green and published on Ask a Manager. It’s five answers to five questions. Here we go… 1. My coworker is bitter that I wouldn’t play a game with her I (19M) am a college student with a single source of income. Before my shift today, my coworker (18F) sent me a Game Pigeon text out of nowhere. I sort of went along with it, we went back and forth with Cup Pong a few times, and then I started my shift at work.

Travel 111
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Amazon in Seattle: The Role of Business in Causing and Solving a Housing Crisis

Harvard Business Review

What role should business play in solving societal issues that it helps to create?

20
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Miss One Change, Face Major Risk: The New Compliance Crisis In HR And How To Fix It

Speaker: Ann Meyers Piccirillo

From rapidly changing state-level labor laws and evolving workplace protections to new compliance expectations around pay equity and hybrid policies, HR teams are navigating a constant wave of regulatory updates. It’s not just about reacting anymore; it’s about anticipating risk, aligning stakeholders, and taking a smarter, proactive stance. In this session, we’ll cut through the noise and help you focus on what matters.

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I feel overwhelming guilt about taking time off work

Alison Green

This post was written by Alison Green and published on Ask a Manager. A reader writes: I genuinely don’t understand how folks deal with the overwhelming guilt of taking time off work. I’ve had this problem since I started working right out of college, and it’s persisted through multiple job and industry changes and multiple PTO policies — from seven days to unlimited — in my over 15 years of work.

Staffing 111