Mon.Jul 01, 2024

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Revolutionizing Productivity with 5 Dynamics | Karen Wright Gordon

Peter Winick

How Personal Preferences Enhance Organizational Success A conversation with Karen Wright Gordon on developing 5 Dynamics and helping people identify their work preferences. In this episode of the Thought Leadership Leverage podcast, host Bill Sherman chats with Karen Wright Gordon, CEO of 5 Dynamics, about revolutionizing organizational performance.

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How to Structure Customer Service Calls to Boost Satisfaction and Sales

Harvard Business Review

Researchers found that service agents yield better results when they use warm language to start and end conversations, focusing on problem-solving in the middle.

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the new alphabetization scheme, the identical twin caper, and other stories of summer internships

Alison Green

This post was written by Alison Green and published on Ask a Manager. Last week we talked about summer interns , and these are 12 of my favorite stories you shared. 1. The bookshelves Best ever intern was at a publishing company. She re-alphabetized multiple bookshelves (hundreds of books) by AUTHOR FIRST NAME. Every time I looked at it I started laughing. 2.

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This Is How You Deal With A Co-Worker Who Is Manipulative

Lolly Daskal

Dealing with a manipulative co-worker can be one of the most challenging aspects of the workplace. According to a study by the University of California, Berkeley, around 20% of corporate leaders display manipulative tendencies. While this trait isn’t confined to leadership roles, its presence in any team member can create a toxic work environment.

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Mastering Remote Onboarding: Proven Strategies for Seamless New Hire Integration

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

Join this brand new webinar with Tim Buteyn to learn how you can master the art of remote onboarding! By the end of this session, you'll understand how to: Craft a Tailored Onboarding Checklist 📝 Develop a comprehensive, customized checklist that ensures every new hire has a smooth transition into your company, no matter where they are in the world.

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Research: Speed Matters When Companies Respond to Social Issues

Harvard Business Review

An analysis of Instagram posts by Fortune 500 companies after George Floyd’s murder found that customers were skeptical of those who waited too long to make a statement.

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my team went on a Redneck Comedy bus tour and it was as bad as you’d expect

Alison Green

This post was written by Alison Green and published on Ask a Manager. A reader writes: I work in the marketing department of a fairly large healthcare company. I’ve been with the company for 15 years and with the marketing team for 12, and my coworkers are one of my favorite things about my job. We all get along really well, my boss and grandbosses are extremely supportive, and there is literally no drama in our department ever (there has been in the past, but the people who bring the drama alwa

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Podcast: The Power of the Physician's Pen

Kellogg Insight

We rely on doctors to keep us healthy. In episode 2 of our 5-episode series, “Insight Unpacked: American Healthcare and Its Web of Misaligned Incentives,” we learn at what cost.

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my coworker wears pro-gun t-shirts, custodian brings me food, and more

Alison Green

This post was written by Alison Green and published on Ask a Manager. It’s five answers to five questions. Here we go… 1. My coworker wears pro-gun t-shirts I work at a financial/banking company where we have a “dress for your day” dress code. Most internal employees wear jeans everyday. My coworker has started to wear NRA apparel in the office. He’s always struck me as an odd person so I have tried to avoid him, but the shirts make me uncomfortable.

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First Look: Leadership Books for July 2024

Michael McKinney

H ERE'S A LOOK at some of the best leadership books to be released in July 2024 curated just for you. Be sure to check out the other great titles being offered this month. Lead Boldly : How to Coach Others to Greatness (The Transformational Coach) by Hugh Blane In Lead Boldly , peak performance coach Hugh Blane shares his three guiding principles for converting human potential into inspired performance.

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how much should I tell a team whose boss might be fired?

Alison Green

This post was written by Alison Green and published on Ask a Manager. A reader writes: Six months ago, I was promoted to lead a group of three managers who each lead around 20 people. “Howard,” one of the managers, had been hired two months before by my predecessor, but it was immediately obvious to me that his work was not up to par. I did my best to give Howard clear feedback about what he needed to improve, provided retraining, and was explicit that if he did not improve X by Y da

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Cultivating Engagement: Strategies and Actionable Plans for Success

Speaker: Alberta Johnson

Once upon a time, in the bustling world of corporate landscapes, HR professionals like you were the unsung heroes. Your mission: to unlock the secrets of employee engagement and transform workplaces into thriving communities. 🦸 🏢 Join us in our upcoming webinar to uncover why engagement is the magic ingredient for organizational success.

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Can You Think Yourself Thinner?

Nir Eyal

As a clinically obese teen, my parents were desperate to get me to a healthy weight. My mom coaxed me on a walk through our boring, middle-class Central Florida suburb every Sunday. The road we walked was paved with good intentions, but for me, it was hell: the heat and humidity, the painful chafing between my thighs, the inevitable embarrassment of applying Vaseline to said chafing. … If I was going to suffer, I would need a reward, and it had better be a good one!

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Using AI in Performance Management: The Keys for HR Success

15Five

AI isn’t coming for your job, but it might help tons of people at your organization do better at theirs. How? As more and more HR tools adopt this technology, AI-powered performance management will soon become the norm. In a nutshell, performance management covers the practices and processes you use to track each employee’s performance, build realistic goals for them, and help them along their journey as they grow with your organization.

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The Comprehensive Guide to Building a Culture of Engagement

Vantage Circle

In today's global business landscape, while most companies are grappling with challenges like high turnover, low productivity, lack of initiative, and a disengaged workforce, some organizations are turning the tables and redefining success by retaining their top talents with the power of recognition. However, the outreach of employee engagement is still on fragile grounds.

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What Is Poaching Employees? The Legalities & How To Deal With Employee Poaching

AIHR

Poaching employees (also known as employee poaching or talent poaching) is nothing new but remains a hotly debated hiring practice. And despite what its name may suggest, it’s perfectly legal. But what do HR professionals make of it? According to a Skynova survey of 600 full-time employees with staffing responsibilities, 71% think poaching employees is simply part of doing business.

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SME Relationships: Proven Solutions for Seamless Collaboration and Success

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!

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Women Execs Share How They Reached the Top and Lessons Learned

Ascend

Here's a recap of the Auburn Hills Chamber Women Empowered luncheon, which featured women leaders discussing their career journeys and insights.

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Improve Experience with Customer Service Automation

Help Scout Leadership

Customer service automation is a great way to scale customer support. When paired with human-driven support, automation makes teams more efficient and gives customers a better experience.

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