Harvard Business Review
JULY 1, 2024
Researchers found that service agents yield better results when they use warm language to start and end conversations, focusing on problem-solving in the middle.
Lolly Daskal
JULY 1, 2024
Dealing with a manipulative co-worker can be one of the most challenging aspects of the workplace. According to a study by the University of California, Berkeley, around 20% of corporate leaders display manipulative tendencies. While this trait isn’t confined to leadership roles, its presence in any team member can create a toxic work environment.
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Thought Leaders LLC
JULY 1, 2024
Adaptability can propel your career with confidence and resilience by helping you learn how to be comfortable in changing environments and pivot quickly. Today’s guest post is b y Paul Bramson, CEO — The Paul Bramson Companies Today’s job market is characterized by rapid technological advancements, globalization, and shifting market demands, leading to constant changes.
Harvard Business Review
JULY 1, 2024
An analysis of Instagram posts by Fortune 500 companies after George Floyd’s murder found that customers were skeptical of those who waited too long to make a statement.
Speaker: Kaitlin Ruby Carroll
Retaining top talent in 2025 means rethinking benefits. In a competitive job market, fertility benefits are more than just offerings - they are a commitment to your team’s well-being. Gain critical insights into the latest fertility benefits strategies that can help position your organization as an industry leader. Our expert will explore the unique advantages and challenges of each model, share success stories from top organizations, and offer practical strategies to make benefits decisions tha
Alison Green
JULY 1, 2024
This post was written by Alison Green and published on Ask a Manager. A reader writes: I work in the marketing department of a fairly large healthcare company. I’ve been with the company for 15 years and with the marketing team for 12, and my coworkers are one of my favorite things about my job. We all get along really well, my boss and grandbosses are extremely supportive, and there is literally no drama in our department ever (there has been in the past, but the people who bring the drama alwa
Nir Eyal
JULY 1, 2024
As a clinically obese teen, my parents were desperate to get me to a healthy weight. My mom coaxed me on a walk through our boring, middle-class Central Florida suburb every Sunday. The road we walked was paved with good intentions, but for me, it was hell: the heat and humidity, the painful chafing between my thighs, the inevitable embarrassment of applying Vaseline to said chafing. … If I was going to suffer, I would need a reward, and it had better be a good one!
OrgDev Digest brings together the best content for management professionals from the widest variety of industry thought leaders.
AIHR
JULY 1, 2024
Poaching employees (also known as employee poaching or talent poaching) is nothing new but remains a hotly debated hiring practice. And despite what its name may suggest, it’s perfectly legal. But what do HR professionals make of it? According to a Skynova survey of 600 full-time employees with staffing responsibilities, 71% think poaching employees is simply part of doing business.
Alison Green
JULY 1, 2024
This post was written by Alison Green and published on Ask a Manager. A reader writes: Six months ago, I was promoted to lead a group of three managers who each lead around 20 people. “Howard,” one of the managers, had been hired two months before by my predecessor, but it was immediately obvious to me that his work was not up to par. I did my best to give Howard clear feedback about what he needed to improve, provided retraining, and was explicit that if he did not improve X by Y da
Kellogg Insight
JULY 1, 2024
We rely on doctors to keep us healthy. In episode 2 of our 5-episode series, “Insight Unpacked: American Healthcare and Its Web of Misaligned Incentives,” we learn at what cost.
Michael McKinney
JULY 1, 2024
H ERE'S A LOOK at some of the best leadership books to be released in July 2024 curated just for you. Be sure to check out the other great titles being offered this month. Lead Boldly : How to Coach Others to Greatness (The Transformational Coach) by Hugh Blane In Lead Boldly , peak performance coach Hugh Blane shares his three guiding principles for converting human potential into inspired performance.
Speaker: Jeremy York
2024 has tested every organization, and 2025 promises no less - the warning signs are everywhere. If you’re relying on superficial approaches to diversity, you might find yourself scrambling to catch up. Thought diversity - the fuel for new ideas, fresh perspectives, and disruptive innovation - is more than a buzzword. It's a survival strategy. And if you’re not building it into your workplace culture right now , you’re heading for trouble.
15Five
JULY 1, 2024
AI isn’t coming for your job, but it might help tons of people at your organization do better at theirs. How? As more and more HR tools adopt this technology, AI-powered performance management will soon become the norm. In a nutshell, performance management covers the practices and processes you use to track each employee’s performance, build realistic goals for them, and help them along their journey as they grow with your organization.
Vantage Circle
JULY 1, 2024
In today's global business landscape, while most companies are grappling with challenges like high turnover, low productivity, lack of initiative, and a disengaged workforce, some organizations are turning the tables and redefining success by retaining their top talents with the power of recognition. However, the outreach of employee engagement is still on fragile grounds.
LSA Global
JULY 1, 2024
What CEOs Should Measure for Strategic Success CEOs are responsible for the company’s overall decisions and performance. Knowing what CEOs should measure for strategic success is crucial for making informed decisions and steering the company to where it wants to go in a way that makes sense. While the specific strategy success metrics vary across different industries and different strategies, metrics tend to fall into four overall buckets: Financial, Customer, Employee, and Other.
Ascend
JULY 1, 2024
Here's a recap of the Auburn Hills Chamber Women Empowered luncheon, which featured women leaders discussing their career journeys and insights.
Speaker: Radhika Samant and Todd Wuestenberg
Employee recognition has often been deemed a "feel-good" initiative, tied closely to rewards. While we understand its importance, we tend to associate recognition with intangible outcomes like engagement and sentiment, rather than direct impacts on retention and high performance. In today’s workplace, the true ROI of recognition lies in its ability to regenerate tangible, business-driven results.
Help Scout Leadership
JULY 1, 2024
Customer service automation is a great way to scale customer support. When paired with human-driven support, automation makes teams more efficient and gives customers a better experience.
Alison Green
JULY 1, 2024
This post was written by Alison Green and published on Ask a Manager. Last week we talked about summer interns , and these are 12 of my favorite stories you shared. 1. The bookshelves Best ever intern was at a publishing company. She re-alphabetized multiple bookshelves (hundreds of books) by AUTHOR FIRST NAME. Every time I looked at it I started laughing. 2.
Peter Winick
JULY 1, 2024
How Personal Preferences Enhance Organizational Success A conversation with Karen Wright Gordon on developing 5 Dynamics and helping people identify their work preferences. In this episode of the Thought Leadership Leverage podcast, host Bill Sherman chats with Karen Wright Gordon, CEO of 5 Dynamics, about revolutionizing organizational performance.
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