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Verbal communication is a cornerstone of our interactions, yet it’s often riddled with pitfalls that can hinder our success. As an executive leadership coach, I understand the vital role that effective communication plays in leadership and how they are riddled with mistakes. In my experience here are the five common verbal communication mistakes that leaders frequently make and, more importantly, how to correct them promptly.
You don't have time to waste. Every one-on-one has a beginning, middle, and end. Here's what to do at each key moment. How to establish direction. How to track progress. How to distill words to action.
T HE vast majority of today’s business leaders are either embarking on AI deployment to improve their operations or are considering it. Some 83 percent of organizations worldwide claim AI is a top priority for their business. The expansive growth of AI isn’t just a trend but a fundamental shift to the business ecosystem. The simple truth is if you don’t update your business processes to reap the rewards of growth, quality, or both that AI brings, your competitor will.
This post was written by Alison Green and published on Ask a Manager. A reader writes: Over the last few months, one of my people (Alice) has repeatedly come to me about conflict with a neighboring department’s person (Mary). Both are at the same fairly junior level — they’re a few years out of school. The conflict has always seemed odd, and fairly amorphous, but both Alice and Mary have been very upset, including claims of bullying and issues with sharing of materials.
Technical degrees might open doors—but it’s the soft skills that keep them open. In the face of disruption, evolving workplace dynamics, and rising expectations of leadership, soft skills like communication, emotional intelligence, and presence have become core business essentials—not nice-to-haves. Inspired by stories from her father coupled with her own career journey, seasoned executive Chandra McCormack breaks down how to lead with impact, connect with purpose, and cultivate a workplace cult
When something goes wrong, that’s not the end of the story. Learn how to turn a negative situation into a positive customer experience with a service recovery plan.
This post was written by Alison Green and published on Ask a Manager. A reader writes: I have an employee who is unable to obtain childcare when he is on call, which is an essential part of his job, and the job is not safe to take a child to. Therefore, we may not be able to keep him on. I supervise a team of maintenance technicians who rotate being on call 24/7 for one week every month.
“Too often, we don’t find out what’s truly on others’ hearts and minds because we don’t know how to ask the right questions in the right ways,” explains Jeff Wetzler , author of the new book, ASK. In his timely, must-read book, Wetzler shows you a powerful method called The Ask Approach™ , based on a simple premise: that tapping into what other people truly think, know, and feel is a game-changing superpower for leaders.
“Too often, we don’t find out what’s truly on others’ hearts and minds because we don’t know how to ask the right questions in the right ways,” explains Jeff Wetzler , author of the new book, ASK. In his timely, must-read book, Wetzler shows you a powerful method called The Ask Approach™ , based on a simple premise: that tapping into what other people truly think, know, and feel is a game-changing superpower for leaders.
This post was written by Alison Green and published on Ask a Manager. It’s five answers to five questions. Here we go… 1. My boss keeps pulling on my ponytail I started a new part-time job at a restaurant a few months ago. I like it, for the most part, and I like the managers. But one of them, Phil, has a rather odd habit. He semi-regularly tugs (hard!
A purpose statement is like a company’s guiding star. It explains the “why” behind their actions beyond just making money. It declares why the company exists and what impact it wants to make in society. A WeSpire study revealed that Gen Z workers were the first to prioritize purpose over salary. They must see the connection between their actions and the broader social impact. 75% of respondents surveyed believed that work should have a greater meaning than just bringing home th
Dr. Sam Adeyemi offers insight to business executives and C-suite professionals on the next generation of leadership development planning. Today’s guest post is b y Dr. Sam Adeyemi, author of Dear Leader: Your Flagship Guide to Successful Leadership. How would you describe the up-and-coming leaders within your organization? Dynamic? Global? Inspiring?
Rob Wilson, VP of Marketing at VivoSense, describes how Ascend Business Growth was instrumental in helping the early-stage company achieve the next level of growth.
Join us for a thought-provoking exploration of the rapidly evolving HR landscape as we examine how technological innovation, regulatory changes, talent strategies, and evolving diversity approaches are reshaping the profession. This webinar will provide HR professionals with practical insights on leveraging AI and emerging technologies while maintaining compliance in an increasingly complex regulatory environment.
Introduction In today’s fast-paced business environment, employee training and development are crucial in maintaining a skilled and knowledgeable workforce. Companies need effective tools to manage and deliver training content efficiently. Learning Management Systems (LMS) provide a solution to this challenge. What is LMS? Learning Management System, or LMS, is a web-based medium for training or upskilling employees by delivering educational courses, training programs, and learning and de
Traditional waterfall development in the aerospace and aviation industries leads to stifled innovation, lengthy cycles, and limited feedback. Agile methodologies, adapted for strict safety regulations, offer a solution. By breaking down development into sprints and fostering collaboration, Scaled Agile can significantly improve efficiency, accelerate ingenuity, and get cutting-edge technologies to market faster—and safer.
Introduction In today’s fast-paced business environment, employee training and development are crucial in maintaining a skilled and knowledgeable workforce. Companies need effective tools to manage and deliver training content efficiently. Learning Management Systems (LMS) provide a solution to this challenge. What is LMS? Learning Management System, or LMS, is a web-based medium for training or upskilling employees by delivering educational courses, training programs, and learning and de
Jump to section When to cancel an interview The consequences of canceling an interview The importance of canceling an interview politely 6 tips for canceling a job interview How to cancel a job interview: 3 email examples Canceling is a continuation of the conversation
Forget predictions, let’s focus on priorities for the year and explore how to supercharge your employee experience. Join Miriam Connaughton and Carolyn Clark as they discuss key HR trends for 2025—and how to turn them into actionable strategies for your organization. In this dynamic webinar, our esteemed speakers will share expert insights and practical tips to help your employee experience adapt and thrive.
Unveiling Distinctiveness: Key Strategies to Differentiate Your Company Setting your company apart from the pack is not just desirable; it’s imperative for leaders looking to create sustainable high growth. With so many businesses vying for attention, standing out matters to get above the noise. But what key strategies to differentiate your company make sense within in a sea of similar offerings?
Leaving a company that’s been your professional home for years, or decades, is a major shift that can feel both thrilling and perilous. In this article, the authors outline six challenges that often come up when making this transition: 1) Ruminating and second-guessing; 2) Feeling guilty; 3) Being afraid of losing status; 4) Needing to adapt; 5) Managing the perceptions of your new colleagues; and 6) Balancing opposing emotions.
Redwood Shores, CA – LSA Global, the leading business consulting, coaching, and training firm that helps fast growth life science, technology, and service companies by powerfully aligning their culture and talent with strategy, today announced results for an Effective Sales Presentation Training to a Business Development Team being asked to win more new business and to sell the entire solution set to meet aggressive growth goals. 92% Satisfaction 91% Knowledge Gain 93% Net Promoter Score This fa
The FTC’s new noncompete rule adopts a comprehensive prohibition on the use of noncompete clauses in any U.S. industry with any worker, including those at senior executive levels. The rule is promulgated using the FTC’s authority to determine practices that are unfair methods of competition. For those who have long argued against the use of noncompetes, this moment has been a long time coming.
From rapidly changing state-level labor laws and evolving workplace protections to new compliance expectations around pay equity and hybrid policies, HR teams are navigating a constant wave of regulatory updates. It’s not just about reacting anymore; it’s about anticipating risk, aligning stakeholders, and taking a smarter, proactive stance. In this session, we’ll cut through the noise and help you focus on what matters.
Introduction In today's dynamic work landscape, prioritizing employee satisfaction and welfare is a cornerstone for organizational prosperity. Recent surveys indicate that 77% of employees have experienced burnout in their current roles, attributed to overwhelming workloads, a lack of balance between work and personal life, and inadequate support systems.
While there’s been a recent string of disappointing macroeconomic data, in reality, these developments are signs of the U.S. economy’s strengths, not weaknesses. The economic pessimism of the last few years has often been rooted in a misreading of the U.S. consumer. Too often, they are cast as financially squeezed, burning through their pandemic-era savings, and reeling from the real income cut that inflation has inflicted on them.
Introduction In today's dynamic work landscape, prioritizing employee satisfaction and welfare is a cornerstone for organizational prosperity. Recent surveys indicate that 77% of employees have experienced burnout in their current roles, attributed to overwhelming workloads, a lack of balance between work and personal life, and inadequate support systems.
Retaining top talent in 2025 means rethinking benefits. In a competitive job market, fertility benefits are more than just offerings - they are a commitment to your team’s well-being. Gain critical insights into the latest fertility benefits strategies that can help position your organization as an industry leader. Our expert will explore the unique advantages and challenges of each model, share success stories from top organizations, and offer practical strategies to make benefits decisions tha
“Walk past any airport bookstore and you’ll find countless books about what it means to be a leader or a CEO, or how to nail your first 90 days as a general executive,” says author Ty Wiggins. “What you won’t find is a book that specifically covers the challenge you face now: the CEO transition – a period that covers your first 6–12 months in the role , which is often the most challenging and crucial time for a company and its new leader.
This post was written by Alison Green and published on Ask a Manager. A reader writes: I recently got an email from someone with screenshots concerning an employee of mine. They were of a personal nature directed to an organization outside of work using her personal time and her personal equipment. They didn’t concern work at all. They weren’t racist or hate-filled rants or anything of that nature.
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