Chief Outsiders

NOVEMBER 22, 2024

A customer journey map is a powerful tool for understanding and influencing customer behavior. Yet many marketing executives do not create, update, or effectively use this valuable tool. In this post, we’ll explain what a customer journey map is, why it’s important, how you can use it to enhance your marketing and sales programs and customer-acquisition campaigns dramatically, what you’ll miss if you don’t create a CJM, and how you can get started building and using this essential tool.

Marketing 90

Marketing Sales Sales 90

Harvard Business Review

NOVEMBER 22, 2024

Leaders and companies everywhere recognize the transformative potential that AI holds for their business — but very few of them have a systematic plan for how to experiment with and adopt AI at scale. In this article, John Winsor offers one, based on the successful work that he and Jin Paik have done in recent years helping companies experiment with and adopt digital-talent platforms at scale.

Scaling 78

Scaling 78

Leadership Freak

NOVEMBER 22, 2024

If the Blues Brothers (1980 movie) knew their purpose so can you. Action disconnected from purpose persecutes your soul. Purpose fuels passion. Don't follow your passion, follow your reason to live. Other people reveal your purpose. Here's how.

Leadership Development 64

Leadership Development 64

Harvard Business Review

NOVEMBER 22, 2024

By challenging the conventional wisdom that bigger is always better, we can create space for a healthier, happier economy.

Scaling 85

Scaling 85

Speaker: Kaitlin Ruby Carroll

Retaining top talent in 2025 means rethinking benefits. In a competitive job market, fertility benefits are more than just offerings - they are a commitment to your team’s well-being. Gain critical insights into the latest fertility benefits strategies that can help position your organization as an industry leader. Our expert will explore the unique advantages and challenges of each model, share success stories from top organizations, and offer practical strategies to make benefits decisions tha

Benefits

Alison Green

NOVEMBER 22, 2024

This post was written by Alison Green and published on Ask a Manager. He is now permitted to touch her with one paw. This comment section is open for any non-work-related discussion you’d like to have with other readers, by popular demand. Here are the rules for the weekend posts. Book recommendation of the week: Amp’d , by Ken Pisani. After an accident leaves him short one arm, a man moves back home with his father and tries to rebuild his life.

Manager 63

Manager 63

Refresh

NOVEMBER 22, 2024

Standing out and making meaningful connections with your colleagues can be challenging. However, there’s one powerful tool that… The post Use Storytelling to Thrive in Your Job first appeared on The Express Blog.

52

52

Association Now Workplace

NOVEMBER 22, 2024

The Great Resignation has led to the Great Stay. But people still leave, and that has a lot to do with how they’re led. People aren’t quitting like they used to. According to a report released earlier this month from iHire , we are now in the midst of the Great Stay, the follow-up to the Great Resignation: Last year, approximately 38 percent of U.S. workers said they voluntarily left a job in the past year, a drop from about 43 percent in 2023.

Retention 52

Retention Compensation Inclusion Benefits 52

UVA Darden

NOVEMBER 22, 2024

Interest Rates and Space: How Home Size Affects Consumer Spending fosterl Fri, 11/22/2024 - 10:53 Image 22 November 2024 Global Economies & Markets Seb Murray In early November, the US Federal Reserve cut interest rates once again, part of its ongoing effort to fulfill its dual mandate of low inflation and low unemployment. To achieve this delicate balancing act, the Fed needs to understand household spending and saving behavior.

Banking 52

Banking Business Administration Marketing Assets 52

Lolly Daskal

NOVEMBER 22, 2024

Conflict is inevitable in any workplace, but how leaders handle these conflicts can make or break the team’s morale and productivity. Leaders with high emotional intelligence (EI) navigate conflicts with grace, turning challenging situations into opportunities for growth and deeper understanding. Emotional intelligence plays a key role in conflict resolution by fostering empathy, clarity, and an environment conducive to constructive dialogue.

Energy 52

Energy Manager Leadership Development 52

Harvard Business Review

NOVEMBER 22, 2024

The energy transition is first and foremost a physical transformation.

Energy 67

Energy 67

Speaker: Jeremy York

2024 has tested every organization, and 2025 promises no less - the warning signs are everywhere. If you’re relying on superficial approaches to diversity, you might find yourself scrambling to catch up. Thought diversity - the fuel for new ideas, fresh perspectives, and disruptive innovation - is more than a buzzword. It's a survival strategy. And if you’re not building it into your workplace culture right now , you’re heading for trouble.

Diversity

Help Scout Leadership

NOVEMBER 22, 2024

Learn why free live chat software could be a great addition to your support stack, and discover the top 8 options to consider in 2025.

Software 45

Software 45

AIHR

NOVEMBER 22, 2024

Tracking employee performance is essential for understanding how well employees are doing their jobs. HR teams need reliable ways to measure productivity, efficiency, and overall performance. These insights help identify areas for improvement, highlight top performers, and guide decisions on training, promotions, and resource allocation. By analyzing performance metrics, organizations can support employee development and ensure their efforts align with business goals.

Metrics 96

Metrics Revenue Sales Sales 96

Michael McKinney

NOVEMBER 22, 2024

W E’RE conditioned to fear failure. What if I fail? I can’t fail this time. Failure is seen as a fatal mistake — whether to a relationship, a career, or a decision we’ve made. But failure is a lot more than that. It’s what grows resilience, inspiration, creativity, and success. It’s how we approach failure that makes a difference. I’ve seen my therapy patients take another look at a failure and realize it gave them room to grow.

Sales 54

Sales Sales 54