Help Scout Leadership

NOVEMBER 14, 2024

Six essential ticket handling best practices to streamline support, boost customer satisfaction, and empower your support team.

147

147

UVA Darden

NOVEMBER 14, 2024

When Machines Judge Unfairly, Do Humans Stop Caring? fosterl Thu, 11/14/2024 - 12:31 Image 15 November 2024 Data & Analytics Artificial Intelligence Writing for The Conversation, Luca Cian, a professor of business administration at the University of Virginia’s Darden School of Business, joins colleagues Chiara Longoni of Bocconi University and Ellie Kyung of Babson College to explore how unfair decisions by AI could make us indifferent to bad behavior by humans.

Business Administration 98

Business Administration Government Administration Marketing 98

LSA Global

NOVEMBER 14, 2024

Levels of Change Involvement to Consider Change management consulting experts know that there are different levels of change involvement to consider depending upon stakeholder needs and the urgency, scope, complexity, and impact of the desired changes. Not all changes are of equal importance, and not all stakeholders require the same level of involvement to share their reactions, concerns, and ideas.

Change Management 69

Change Management Organizational Change Benchmarking Metrics 69

Peter Winick

NOVEMBER 14, 2024

Strengthening Workplace Culture by Embracing Mind, Body, and Spirit Rusty Rueff joins Peter Winick to discuss the powerful role of spirit in the workplace, urging organizations to support employees’ holistic well-being, including spiritual fulfillment. He shares insights from his book, The Faith Code, challenging listeners to reflect on what truly matters and build lives rooted in purpose and resilience.

Inclusion 300

Inclusion Employee Engagement Compliance Metrics 300

Speaker: Chandra McCormack, CPA, MBA, NACD.DC

Technical degrees might open doors—but it’s the soft skills that keep them open. In the face of disruption, evolving workplace dynamics, and rising expectations of leadership, soft skills like communication, emotional intelligence, and presence have become core business essentials—not nice-to-haves. Inspired by stories from her father coupled with her own career journey, seasoned executive Chandra McCormack breaks down how to lead with impact, connect with purpose, and cultivate a workplace cult

Harvard Business Review

NOVEMBER 14, 2024

A conversation with Baidu’s co-founder and CEO about big trends in generative AI and how these tools will transform our world.

23

23

Leadership Freak

NOVEMBER 14, 2024

Sincere managers unintentionally take responsibility for other people’s jobs. People get dumb and weak when you solve problems for them. Being the answer-manager builds your ego and weakens your team. Stop pressuring yourself to solve everyone’s problems. Leaders are irresponsible when they do other people's jobs for them.

Manager 285

Manager Accounts Leadership Development 285

Lolly Daskal

NOVEMBER 14, 2024

Effective leadership is about more than just managing tasks and projects; it’s about connecting with and leading people in a way that inspires, motivates, and brings out their best. As the workplace evolves, the ability to lead people effectively has never been more crucial. Whether you’re leading a small team or an entire organization, mastering the art of people leadership will set you apart and drive lasting success.

Manager 285

Manager Leadership Development 285

Michael McKinney

NOVEMBER 14, 2024

I DEAS shared have the power to expand perspectives, change thinking, and move lives. Here are two ideas for the curious mind to engage with: I. Josh Axe on building communities of greatness: “Don’t make the mistake of thinking you are better off alone or that the ‘friends’ you have on social media are enough to complete your community. Instead of simply casting a wide net, go deep with your relationships.

Media 257

Media 257

Chief Outsiders

NOVEMBER 14, 2024

The below article from ITR Economics , a valuable and trusted resource for Chief Outsiders, details steps you can take to prepare for the economic depression coming in the 2030s. If you aren't confident that your business can weather the downturn, it may be a good time to reach out to one of our Fractional Chief Marketing Officers and Chief Sales Officers.

Sales 147

Sales Sales Marketing 147

Alison Green

NOVEMBER 14, 2024

This post was written by Alison Green and published on Ask a Manager. It’s four answers to four questions. Here we go… 1. Should I avoid rolling my eyes while giving feedback to a coworker? My workplace rarely fires people for performance issues, and it’s led to us retaining a few people who everyone agrees have performance issues but where no action is taken.

Insurance 119

Insurance Benefits Operations Manager 119

Speaker: Jeremy York

Join us for a thought-provoking exploration of the rapidly evolving HR landscape as we examine how technological innovation, regulatory changes, talent strategies, and evolving diversity approaches are reshaping the profession. This webinar will provide HR professionals with practical insights on leveraging AI and emerging technologies while maintaining compliance in an increasingly complex regulatory environment.

Diversity

Peter Winick

NOVEMBER 14, 2024

Transcript Hi there, it’s Peter Winick. I’m the founder and CEO at Thought Leadership Leverage, and here’s the idea that I’d like to share with you today, and that’s this: are you supporting markets that support you? Let me unpack that a little bit. So, oftentimes, in my work with authors and thought leaders and academics and such, they’re really focused on having impact in a certain market.

Marketing 100

Marketing Energy Benefits 100

Alison Green

NOVEMBER 14, 2024

This post was written by Alison Green and published on Ask a Manager. A reader writes: Which would make it harder to get another job — quitting without another job or getting fired? If you have a job where requirements have changed radically and unreasonably, where every day is a nightmare, and people with long track records of good work are being threatened with being fired, I know that getting fired means you at least get unemployment compensation.

Compensation 111

Compensation Benefits Manager 111

AIHR

NOVEMBER 14, 2024

A well-designed HR investigation template can make a real difference when it comes to handling workplace complaints. Not only does a structured approach keep the process on track, but it also helps build employee trust that issues will be handled fairly. Right now, though, that trust is lacking. According to HR Acuity, only 31% of employees say they’d recommend colleagues go to HR with workplace concerns.

Compliance 98

Compliance Implementation Accounts Manager 98

Alison Green

NOVEMBER 14, 2024

This post was written by Alison Green and published on Ask a Manager. Here are three updates from past letter-writers. 1. Is it rude to read in the car on work trips? I have a happy update. I have been using your “I’m having trouble hearing from back here, shout out if you need me” language — so simple. I am not normally an e-book reader but found it was much easier to politely read in the backseat on my phone vs. a physical book.

Compensation 110

Compensation Travel Energy Manager 110

Speaker: Carolyn Clark and Miriam Connaughton

Forget predictions, let’s focus on priorities for the year and explore how to supercharge your employee experience. Join Miriam Connaughton and Carolyn Clark as they discuss key HR trends for 2025—and how to turn them into actionable strategies for your organization. In this dynamic webinar, our esteemed speakers will share expert insights and practical tips to help your employee experience adapt and thrive.

Diversity

Refresh

NOVEMBER 14, 2024

As employers strive to retain employees amid declining workplace well-being, leaders must take new approaches to managing employees.… The post Psychological Safety Is Essential to Employee Retention in the Modern Workplace first appeared on The Express Blog.

Retention 52

Retention Manager 52

Alison Green

NOVEMBER 14, 2024

This post was written by Alison Green and published on Ask a Manager. Let’s talk about territory-marking behavior at work: people with a high need to make sure you know they they own this work area or this desk or this project (whether or not they really do). Think for example, of this person who left ridiculously excessive “rules” for the person covering her maternity leave (including “do not make any new contacts without my express permission”) or this man who eng

Energy 105

Energy Manager 105

Harvard Business Review

NOVEMBER 14, 2024

AI has been heralded — and put to use — as a groundbreaking new tool that companies can use in the budgeting process. But even companies that have embraced AI are still struggling with aspects of the budgeting process in today’s complex and rapidly changing business environment. Why is that? When does it make sense to rely on AI, and when does it not?

Marketing 28

Marketing Manager 28

Harvard Business Review

NOVEMBER 14, 2024

Navigating a relationship with a manager you perceive as ineffective or unqualified can be daunting, but it can also be a catalyst for growth. Rather than allowing frustration to erode your engagement and productivity, shift your focus to what you can control. You may not have control over who you report to, but you can control the beliefs, assumptions, and narratives you create about the situation, as well as the impact of your behavior on those around you.

Manager 28

Manager 28

Speaker: Ann Meyers Piccirillo

From rapidly changing state-level labor laws and evolving workplace protections to new compliance expectations around pay equity and hybrid policies, HR teams are navigating a constant wave of regulatory updates. It’s not just about reacting anymore; it’s about anticipating risk, aligning stakeholders, and taking a smarter, proactive stance. In this session, we’ll cut through the noise and help you focus on what matters.

Compliance