Fri.Feb 14, 2025

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The 9 Best Medical Customer Service Software Options

Help Scout Leadership

Discover the 9 best medical customer service software options to enhance patient care and ensure HIPAA-compliant communication.

Software 113
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Challenges Companies Will Navigate in 2025—Employment Insights from Express

Refresh

Express Employment Professionals America Employed and Canada Employed series explore the state of employment in North America, including… The post Challenges Companies Will Navigate in 2025Employment Insights from Express first appeared on The Express Blog.

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How companies can overcome change fatigue

Kotter Inc.

The post How companies can overcome change fatigue appeared first on Kotter International Inc.

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Challenges Companies Will Navigate in 2025—Employment Insights from Express

Refresh

Express Employment Professionals America Employed and Canada Employed series explore the state of employment in North America, including… The post Challenges Companies Will Navigate in 2025Employment Insights from Express first appeared on The Express Blog.

52
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The Hidden Skills That Separate Good Leaders from Great Ones

Speaker: Chandra McCormack, CPA, MBA, NACD.DC

Technical degrees might open doors—but it’s the soft skills that keep them open. In the face of disruption, evolving workplace dynamics, and rising expectations of leadership, soft skills like communication, emotional intelligence, and presence have become core business essentials—not nice-to-haves. Inspired by stories from her father coupled with her own career journey, seasoned executive Chandra McCormack breaks down how to lead with impact, connect with purpose, and cultivate a workplace cult

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When Your Job Breaks Your Heart

Harvard Business Review

An interview with author Morra Aarons-Mele on how to recover from professional heartbreak.

Manager 18
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The Board’s Role in Times of Crisis

Association Now Leadership

The news these days is noisy, and the mood uncertain. Good governance can keep associations from hitting the panic button. These are complicated, if not chaotic times for a lot of nonprofit boards. Volunteer leaders are charged with steering their organizations through a strategic plan. But culture eats strategy for breakfast, as the adage goes, and right now the country is dealing with a White House that has a ready-fire-aim approach to leadership.

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SOFTEN-ing Improves Your Zen but Does NOT Diminish Your Authority

Michael McKinney

T HINK back to the last difficult conversation you had. What happened? Maybe you lashed out, got defensive, dodged or overexplained; possibly you lied, got passive-aggressive, or completely shut down, unable to talk. Whatever the reaction, I want you to know that its normal. In high-stress interactions, our walls go up, and our armor comes on and were ready to protect ourselves in any way we can.

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Consensus Poisons Dynamic Options

Leadership Freak

Never make decisions until theres disagreement. A camel is a horse designed by consensus. Consensus distills dynamic options into dull decisions. Complex situations have many solutions. People arent thinking when everyone agrees. Consensus empowers obstructionists. You havent found the best decision when everyone agrees. You found the easiest decision.

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open thread – February 14, 2025

Alison Green

This post was written by Alison Green and published on Ask a Manager. Its the Friday open thread! The comment section on this post is open for discussion with other readers on any work-related questions that you want to talk about (that includes school). If you want an answer from me, emailing me is still your best bet*, but this is a chance to take your questions to other readers. * If you submitted a question to me recently, pleasedo not repost it here, as it may be in my queue to answer.

Manager 83
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The Future of Work: HR’s Priorities on AI, ESG and Global Shifts

AIHR

Every year, world leaders from business and government convene in the Swiss Alps for the World Economic Forum (WEF) summit. Here, pressing global challenges and emerging opportunities are debated. This year, one sentiment was unmistakable: the world is undergoing seismic shifts related to geopolitical power, the impact of AI across industries, and the threat of climate destruction.

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Future of HR: Navigating Transformation in the Digital Age

Speaker: Jeremy York

Join us for a thought-provoking exploration of the rapidly evolving HR landscape as we examine how technological innovation, regulatory changes, talent strategies, and evolving diversity approaches are reshaping the profession. This webinar will provide HR professionals with practical insights on leveraging AI and emerging technologies while maintaining compliance in an increasingly complex regulatory environment.

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weekend open thread – February 15-16, 2025

Alison Green

This post was written by Alison Green and published on Ask a Manager. the “terrified of humans” pair … curled up in my lap This comment section is open for any non-work-related discussion youd like to have with other readers, by popular demand. Here are the rules for the weekend posts. Book recommendation of the week: Piglet , by Lottie Hazell.

Manager 60