Andrew Chen

DECEMBER 20, 2016

Instead of turning off the new channels we tried in March, we would probably make the decision to scale them. Dollar Shave Club and the Case of Subscription Ecommerce – Support, Shipping for Free Trial? Dollar Shave Club is a subscription ecommerce business. This change tells a completely different story.

SaaS 111

SaaS Sales Sales B2C 111

Vantage Circle

AUGUST 21, 2022

Though every sales team member works towards maximizing customer conversion and retention, they do not share the same responsibilities. Besides, they can build a strong talent pipeline and work towards motivating the team to improve and acquire leadership positions in the firm, thereby ensuring talent retention.

Human Resources 105

Human Resources Sales Sales Compensation 105

Zenefits

JANUARY 19, 2023

A rise in layoffs Some notable companies that cut jobs include: Netflix : The streaming platform laid off 300 people Meta : Facebook’s parent company laid off 13% of their staff Shopify : The eCommerce giant cut about 10% of its workforce The tech industry is now correcting and recalibrating.

Benefits 59

Benefits Recruitment eCommerce Implementation 59

Harvard Business Review

SEPTEMBER 11, 2017

In later stages you’ll want people who think about how to scale through process, training, and systems. You’re asking yourself, “Is this what scale looks like? You’re scaling, fast. But you’ll also start building a customer success team responsible for the proactive work of customer retention.

Scaling 14

Scaling SaaS Engineering Metrics 14

Harvard Business Review

JULY 18, 2017

The FirstBuild community does everything from product concept through design, engineering, manufacturing and sales on a micro scale. Ecommerce sales netted another $3 million, and demand stayed strong even after the manufacturer’s suggested retail price (MSRP) was raised from $329 to $499.

eCommerce 8

eCommerce Marketing Sales Sales 8

Andrew Chen

SEPTEMBER 4, 2018

Why onboarding is so important for retention/churn. Part one of this conversation focuses specifically on the aspect of user acquisition for growth, and then we cut off and go into the aspects of growth for user engagement and retention, in the next episode. Why offline products are so compelling for acquiring customers.

Marketing 75

Marketing Metrics Retention eCommerce 75

Vantage Circle

MARCH 9, 2022

But as you scale a business there’s a risk of losing that dynamism. This is good for morale and will improve employee retention, but it’s especially important as we start to see more of Gen Z in the workforce. Startups pride themselves on speed. So far this has resulted in products like Gmail and AdSense.

Manager 19

Manager eCommerce Implementation Marketing 19