Andrew Chen

JULY 10, 2018

To lead off this list, my colleague @jeff_jordan has an awesome preso that covers everything from the marketplace “wheel” – network effects, and how they’re different than ecommerce products. GMV, revenue, Seller/supply metrics (engagement/overall), Buyer metrics (engagement/overall). Amazing, thoughtful preso.

Metrics 110

Metrics eCommerce Retention SaaS 110

Vantage Circle

AUGUST 21, 2022

Though every sales team member works towards maximizing customer conversion and retention, they do not share the same responsibilities. Besides, they can build a strong talent pipeline and work towards motivating the team to improve and acquire leadership positions in the firm, thereby ensuring talent retention.

Human Resources 105

Human Resources Sales Sales Compensation 105

LSA Global

MARCH 15, 2021

Cross-selling is an effective business sales training technique designed to: Increase revenue Improve margins Expand average deal size Add value to existing relationships Establish broader credibility Grow current accounts Deliver your brand promise Differentiate you from the competition.

Sales 36

Sales Sales eCommerce Revenue 36

Andrew Chen

MAY 14, 2018

Those working in growth and retention must continually seek “fresh powder.”. Those early experiments you’re talking about happened during a time when they knew that storing and syncing files had very high retention. The interesting early story there is that they had amazing retention but not a lot of top-line growth.

SaaS 71

SaaS B2B Retention eCommerce 71

Harvard Business Review

SEPTEMBER 11, 2017

Set up post-interaction NPS so you can tell if someone is still upset even after an issue is “solved,” start tracking the volume and quality of requests coming in along with metrics relating to revenue (i.e., Stay focused on revenue growth, not gross margin. Give your new customer leader a revenue number. What to do.

Scaling 15

Scaling SaaS Engineering Metrics 15

Harvard Business Review

JULY 18, 2017

If demand surges beyond that point, this is viewed as market validation, at which point GE Appliances may add the product to the parent company’s line, paying the community member inventor(s) a percentage of total sales revenues. FirstBuild revenues and profit margins are on track to make it a fully self-funded enterprise in 2018.

eCommerce 8

eCommerce Marketing Sales Sales 8

Andrew Chen

SEPTEMBER 4, 2018

Why onboarding is so important for retention/churn. Part one of this conversation focuses specifically on the aspect of user acquisition for growth, and then we cut off and go into the aspects of growth for user engagement and retention, in the next episode. Why offline products are so compelling for acquiring customers.

Marketing 75

Marketing Metrics Retention eCommerce 75