Andrew Chen

JULY 10, 2018

To lead off this list, my colleague @jeff_jordan has an awesome preso that covers everything from the marketplace “wheel” – network effects, and how they’re different than ecommerce products. GMV, revenue, Seller/supply metrics (engagement/overall), Buyer metrics (engagement/overall). Amazing, thoughtful preso.

Metrics 110

Metrics eCommerce Retention User Experience 110

Andrew Chen

AUGUST 6, 2018

In ecommerce marketplaces it’s power sellers, in ridesharing platforms it’s power riders, and in social networks it’s influencers. CEOs of such companies should therefore,think about: Is there a way to create revenue streams where the business can still monetize effectively despite users’ infrequent engagement?

SaaS 111

SaaS Metrics eCommerce B2B 111

Walk Me

JANUARY 3, 2024

Training firms and learning and enterprise development departments deploy training management systems (TMS) to optimize training operations to increase employee productivity and revenue. Features Efficient Onboarding and Training Processes: Streamlines employee onboarding and ongoing education.

Manager 52

Manager Software Compliance User Experience 52

Andrew Chen

MAY 14, 2018

Adam: We’ve seen a lot of high-profile startups (particularly in the ecommerce space) raise hundreds of millions of dollars and go all-in on acquisition. Andrew: This is one of the reasons why B2B SaaS companies have a recurring revenue model. Adam: Favorite recent onboarding experience?

SaaS 71

SaaS B2B Retention eCommerce 71

Andrew Chen

SEPTEMBER 4, 2018

Why onboarding is so important for retention/churn. So not revenue per CAC is that you know typically there’s cost associated to user. You know, ecommerce, a lot of companies struggle with, “Okay, how do I get organic ecommerce traffic?” Why blended CAC numbers are misleading. LTV is lifetime value.

Marketing 75

Marketing Metrics Retention eCommerce 75