Help Scout Leadership

AUGUST 22, 2023

Browse the top 12 ecommerce live chat tools. Live chat increases customer satisfaction and conversions while decreasing cart abandonment. Read the full article

eCommerce 189

eCommerce 189

Help Scout Leadership

JANUARY 24, 2024

Explore the use of AI in ecommerce, understand future trends, and learn how to successfully leverage artificial intelligence to enhance your online business. Read the full article

eCommerce 162

eCommerce Benefits 162

Help Scout Leadership

JULY 15, 2024

If you sell online, you need an ecommerce knowledge base. Learn what they are, how to build one, and see some examples to get inspired. Read the full article

eCommerce 133

eCommerce 133

Help Scout Leadership

OCTOBER 25, 2021

Check out the companies who are delivering exceptional customer experiences in B2B, B2C, and Ecommerce. Read the full article

B2C 290

B2C eCommerce B2B 290

Help Scout Leadership

AUGUST 22, 2023

These 4 ecommerce companies use Help Scout’s multiple instance feature to provide a personalized experience for different groups of customers. Read the full article

eCommerce 130

eCommerce Manager 130

Help Scout Leadership

OCTOBER 12, 2023

To build a brand that lasts, you need to find an ecommerce team structure that enables great collaboration and smooth scaling. In this article, we’ll dive into the essentials of structuring your ecommerce team for maximum efficiency and profit. Read the full article

eCommerce 113

eCommerce Scaling 113

Help Scout Leadership

AUGUST 14, 2024

Ready to transform your ecommerce strategy? Learn how WhatsApp can help you connect with customers, drive sales, and create lasting relationships. Read the full article

eCommerce 113

eCommerce Sales Sales 113

Help Scout Leadership

JULY 29, 2024

Discover C2C ecommerce, how it functions, examples of C2C firms, and the advantages and disadvantages of this business model. Read the full article

eCommerce 113

eCommerce 113

Help Scout Leadership

AUGUST 28, 2023

We’ll show you practical ways to improve the customer experience for your ecommerce store so you can get more repeat customers and word-of-mouth referrals. Read the full article

eCommerce 113

eCommerce 113

Help Scout Leadership

AUGUST 31, 2023

In this article, we'll cover the most current statistics related to ecommerce. From market share and growth projections to consumer behavior, we'll cover a wide range of data you can use to inform your business or marketing strategy. Read the full article

eCommerce 113

eCommerce Marketing 113

Help Scout Leadership

AUGUST 22, 2023

Whether you are building out a new support team or trying to enhance your existing service delivery, this article will help you level up your team by understanding the differences between ecommerce and saas support. Read the full article

eCommerce 100

eCommerce SaaS 100

Help Scout Leadership

AUGUST 22, 2023

Implementing effective ecommerce best practices is crucial for driving sales and staying ahead of the competition. Read the full article

eCommerce 100

eCommerce Sales Sales Implementation 100

Help Scout Leadership

AUGUST 22, 2023

Customer experience is a key brand differentiator for SaaS and ecommerce businesses. Here’s how to create a CX strategy and profit from it. Read the full article

eCommerce 214

eCommerce SaaS 214

Help Scout Leadership

AUGUST 22, 2023

If you want to start conducting ecommerce surveys, here's a curated list of 50+ questions, divided into different sections. These will help you identify customer pain points, identify new growth opportunities, and more. Read the full article

eCommerce 100

eCommerce 100

Help Scout Leadership

AUGUST 22, 2023

Customer lifetime value (LTV) is one of the essential elements in the world of ecommerce. It measures the total expected revenue from a single customer over the course of their relationship with your brand. Read the full article

eCommerce 100

eCommerce Revenue 100

Help Scout Leadership

AUGUST 22, 2023

By tracking key ecommerce metrics and KPIs, you’ll cultivate a thriving business, enhance customer experiences, and propel growth. Read the full article

eCommerce 100

eCommerce Metrics 100

Help Scout Leadership

AUGUST 22, 2023

All the resources you need to build an ecommerce business that attracts and retains loyal customers through best-in-class service. Read the full article

eCommerce 100

eCommerce 100

Help Scout Leadership

AUGUST 22, 2023

Ask these ecommerce interview questions to find people with technical expertise, marketing acumen, customer-centricity, and a deep understanding of online consumer behavior. Read the full article

eCommerce 100

eCommerce Marketing 100

Help Scout Leadership

AUGUST 22, 2023

We've curated a list of the top ecommerce tools you need to know about in 2023. These tools have been hand-picked to help you streamline your operations, improve your marketing efforts, enhance customer service, and ultimately, drive more revenue for your business. Read the full article

eCommerce 100

eCommerce Scaling Revenue Operations 100

Forbes Leadership

MAY 18, 2023

Direct-to-consumer ecommerce websites have become a must-have for most successful brands, but many find their brand sites reach a saturation point and sales level off. Having a presence on Amazon is a great way to supplement sales.

eCommerce 75

eCommerce Sales Sales 75

Forbes Leadership

NOVEMBER 8, 2022

Over the past decade, online purchases surged, however as the world faces economic instability it is more important than ever before for ecommerce businesses to ensure their customer experience and feedback helps their business grow.

eCommerce 74

eCommerce 74

Forbes Leadership

FEBRUARY 27, 2023

Can you grow in eCommerce profitable? My answer is a resounding yes. The reality is, you don’t have to choose. But it takes a village working symbiotically. Read on for more.

eCommerce 68

eCommerce 68

Forbes Leadership

MARCH 6, 2023

These Under 30 entrepreneurs are innovating the future of retail and ecommerce.

eCommerce 78

eCommerce 78

Forbes Leadership

JULY 5, 2022

The internet introduced new marketplaces for exchanges like social media apps and eCommerce. In the dawn of the Metaverse and the coming era of web3, commerce will evolve and with this evolution, new models will emerge. Enter the Virtual to Physical and Physical to Virtual Commerce Models.

eCommerce 143

eCommerce Media 143

Sweet Process

MARCH 15, 2022

An eCommerce business is only as good as its inventory management. Therefore, to create a profitable and scalable eCommerce business, you must build a sustainable operation model based on efficient inventory management. The post eCommerce Inventory Management Tips appeared first on SweetProcess.

eCommerce 52

eCommerce Manager Operations Accounts 52

Help Scout Leadership

JUNE 1, 2021

With a suite of native and third-party integrations and the ability to create your own integrations using our API, you can connect with your CRM, ecommerce platform, accounting software, and everything else. Powerful integrations: Life is easier when all the tools you use to run your business are connected.

Small Business 247

Small Business Software eCommerce Onboarding 247

Help Scout Leadership

AUGUST 22, 2023

Materialesdefabrica.com has become one of the best ecommerce businesses in our sector by using Help Scout as the nexus of our operations. Here's how. Read the full article

eCommerce 130

eCommerce Operations 130

Help Scout Leadership

SEPTEMBER 26, 2023

Learn from folks who are helping customers, building teams, and growing careers in ecommerce customer service. Read the full article

eCommerce 113

eCommerce 113

Sweet Process

NOVEMBER 13, 2023

Last Updated on November 13, 2023 by Owen McGab Enaohwo Image Credit: cloudways.com If you own an eCommerce business, looking for ways to expand your horizons is natural. And when it comes to sales, it overpowers every other goal in business.

eCommerce 52

eCommerce Scaling Sales Sales 52

Vantage Circle

JUNE 23, 2022

But strategic thinking about productivity may become a lost art in the eCommerce world that works in a hyper-paced loop of promotions and product launches. When it comes to expanding your eCommerce business, boosting efficiency is a powerful tool. Mistake #1: Lacking regular one-on-ones about performance. Customer Support Experts.

eCommerce 98

eCommerce Manager Deliverables SaaS 98

Help Scout Leadership

JUNE 24, 2021

If you’re an ecommerce company looking for a custom support solution, TalkDesk may be worth checking out. However, they also offer some features specific to the ecommerce space like dynamic product recommendations using AI and proactive notifications for things like shipping or return updates to keep customers in the loop.

SaaS 213

SaaS eCommerce Software Sales 213

Help Scout Leadership

AUGUST 22, 2023

By automating various aspects of your online store, you can save time, reduce errors, and scale your business more effectively. Read the full article

eCommerce 100

eCommerce Scaling 100

Sweet Process

MARCH 1, 2024

When you automate various aspects of your e-commerce store, you can save time, reduce human errors, and scale your online business more […] The post Everything you need to know about eCommerce automation appeared first on SweetProcess.

eCommerce 52

eCommerce Scaling 52

Help Scout Leadership

AUGUST 22, 2023

Focus on interactions, rather than transactions, to create an online shopping experience that keeps customers at the center. Read the full article

eCommerce 100

eCommerce 100

Help Scout Leadership

AUGUST 22, 2023

Think you need Gorgias to support your eCommerce company? Here are 8 solid Gorgias alternatives for your customer service team. Read the full article

eCommerce 100

eCommerce 100

Help Scout Leadership

AUGUST 22, 2023

We decided to take a data-driven approach to identifying the top companies in B2B, B2C, and ecommerce that are delivering memorable support. Read the full article

B2C 100

B2C eCommerce B2B 100

Forbes Leadership

DECEMBER 12, 2022

Amazon One can be as important for retail as One-Click was for ecommerce.

eCommerce 97

eCommerce 97