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Tips & Templates for Writing Great Knowledge Base Articles

Help Scout Leadership

Beyond that, you’ll find several knowledge base article examples and learn how to go about creating templates for them so it’s even easier to build effective documentation. Don’t make assumptions Customers turn to your self-service documentation to solve problems, so your most important goal is to be incredibly clear.

Workflows 317
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The Taming of the Queue: 14 Support Queue Management Tips

Help Scout Leadership

Prioritize conversations by using workflows, tags, and folders. Using help desk technology like automated workflows and tagging can give your team a head start on deciding which questions need answering first. For example, a simple workflow might look for phrases like “urgent” and “ASAP” and tag them for a priority response.

Workflows 299
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Evolutionary Biologist Builds AirSlate Into Fast-Growing Document Workflow Business

Forbes Leadership

Headquartered in Boston, airSlate is a global SaaS technology company that provides no-code business process automation and document management solutions to companies of all sizes. It offers PDF editing, e-signature workflow, and business process automation solutions.

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Generative AI in HR: Examples & How To Successfully Start Using AI

AIHR

Policy and document generation Generative AI for HR solutions can be immensely helpful in creating and updating policies and documents. It can help speed up document drafting, provide foundations for contracts and agreements, and accelerate research and writing by drafting documents based on company policy.

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Your 101 Guide To Written Warnings (+Free Templates) 

AIHR

A written warning (also called an employee warning notice) is a formal document an employer issues to an employee to address a specific issue regarding the latter’s performance or behavior. This may include documented instances of the employee’s behavior, performance metrics , or witness statements.

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The 7 Core HR Processes: Your Ultimate 2024 Guide

AIHR

Mapping HR processes entails visualizing the steps involved in HR functions , including roles, responsibilities, interactions, and workflows. This clear visual reference can improve communication and collaboration amongst team members and ensure compliance by documenting operating procedures.

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How Rise25 Organized Its Workflow With Effective Business Process Documentation

Sweet Process

The post How Rise25 Organized Its Workflow With Effective Business Process Documentation appeared first on SweetProcess. A lot of work goes on in the background to launch and manage the podcasts successfully. Jeremy figured that having detailed standard operating […].