article thumbnail

Small Business Customer Service Outsourcing: 4 Pitfalls to Avoid

Help Scout Leadership

This person is in charge of making sure the team is happy and productive through coaching sessions and performance feedback. They can also manage schedules, QA tickets, and be the main point of contact for you. Many BPOs also have training specialists who can help you get your documents in order and into a learning management system.

article thumbnail

The 11 Best Live Chat Tools for Customer Support

Help Scout Leadership

Maybe they’re not finding what they need in your help documentation, or they want to talk through an issue in real time, and email simply won’t cut it. When a live agent isn’t available, Beacon lets your customers search your help documentation within the chat widget. Sometimes customers want to talk to a live person.

Benefits 290
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The 9 Best Customer Service Software for Small Businesses

Help Scout Leadership

Knowledge base systems for creating and publishing help documents to share with your customers. Help Scout is focused on providing a great experience for both your customers and your support team: Manage email and chat from one centralized tool. Social messaging tools to respond publicly to incoming requests.

article thumbnail

14 Things You Didn’t Plan for When You Started Hiring Remote Employees

Get Lighthouse

That means we all need to be prepared and embrace the changes and challenges of remote teams. Managing remote teams: A trend with no end in sight. — Amir Salihefendić (@amix3k) April 18, 2019 8/ Document things and make transparency a core value. This is especially true with teams spread across multiple time zones.

article thumbnail

Creating a PIP: 4 Performance Challenges with Performance Improvement Plan Examples

15Five

What to include in PIP documentation Once all other development efforts have been exhausted and it’s decided that an employee should be put on a PIP, their manager (along with HR) should create a comprehensive document to share with the employee.

Metrics 98
article thumbnail

The Top 5 Best Workplace Management Tools In 2022

Vantage Circle

In addition, you can easily share files, images, and documents with your teammates. With a bachelor’s degree in communication studies, He is passionate about reading, researching, and writing about team collaboration and team management. Slack is an instant messaging tool for individual and group communication.

Manager 98
article thumbnail

Human Resource Management Career: 15 Career Paths You Can Follow in HRM

AIHR

HR Administrator The HR administrator is an entry-level role focusing primarily on employee information documentation, managing HR data and systems (e.g., They work alongside managers to address concerns and resolve problems to ensure a positive, safe, and comfortable work environment for all employees.