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The Taming of the Queue: 14 Support Queue Management Tips

Help Scout Leadership

Assigning people to handle them (and adjusting their success metrics accordingly so they aren’t punished for a slower resolution time ) prevents them from stagnating in the queue. Prioritize conversations by using workflows, tags, and folders. It keeps the queue size down, and it gives a great experience to those customers.

Workflows 299
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Your 101 Guide To Written Warnings (+Free Templates) 

AIHR

A written warning (also called an employee warning notice) is a formal document an employer issues to an employee to address a specific issue regarding the latter’s performance or behavior. This may include documented instances of the employee’s behavior, performance metrics , or witness statements.

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Small Business Customer Service Outsourcing: 4 Pitfalls to Avoid

Help Scout Leadership

A system that works well for teams over four or five people is to have a team lead or manager from the BPO managing the day-to-day tasks of productivity metrics and one-on-ones, then have management on your side working closely with that person on things like product updates, new training, and macros updates. The solution.

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The 7 Core HR Processes: Your Ultimate 2024 Guide

AIHR

Mapping HR processes entails visualizing the steps involved in HR functions , including roles, responsibilities, interactions, and workflows. This clear visual reference can improve communication and collaboration amongst team members and ensure compliance by documenting operating procedures.

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Digital HR

AIHR

W-2s), and other related documents Enroll in, change, or manage their benefits plans, including health insurance, retirement plans, and other perks Update their contact details, address, emergency contacts, and other personal information directly in the HR system Clock in and out, log work hours, and track their attendance records.

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HR Digital Transformation: An HR Leader’s Guide

AIHR

They were once kept as physical documents in file cabinets but are now often converted to, or recorded into, electronic formats. What’s more, since the advent of ChatGPT and similar generative AI solutions, employees are increasingly integrating these tools into their daily workflows. Think, for instance, about employee records.

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The Ultimate Guide to Small Business Customer Service

Help Scout Leadership

While deciding on which channels they were going to actively support took some consideration, the Workshop team knew they wanted to invest in self-service from day one: “We decided to have support documentation ready for launch,” said Homann. Tip #8: Report on customer service metrics at company meetings. It’s for good reason.