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11 Tips on Delivering Great Customer Service in Education

Help Scout Leadership

When thinking about education, most of us tend to think only about teachers and other administrative staff — frontline workers, so to speak. It makes sense; frontline educators are incredibly important and often underappreciated. In reality, the education ecosystem is like an iceberg: What you see is just a small fraction of the whole.

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10 Creative Ways to Uncover Unconventional Leaders in Your Company

Lolly Daskal

Offer Rotational Programs: Implement rotational programs that allow employees to experience different roles and departments within the organization. My clients in Europe implemented a program where executives change jobs every three years and hold different positions within the company, making them diversified leaders.

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27 Key Drivers of Employee Engagement To Benefit Your Workforce 

AIHR

HR’s role in driving employee engagement HR professionals play a strategic role in driving employee engagement by identifying, implementing, and optimizing the key drivers that contribute to a more engaged workforce. An Achievers survey found that 69% of employees would work harder if they felt their employers appreciated their efforts.

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Customer Onboarding Specialist Job Description: Templates and Examples

Help Scout Leadership

Our primary customers are higher education, enterprise, and government customers — so captioning, transcription, audio description, and translation solutions are our bread and butter. We are hiring a Customer Onboarding Specialist to help set up these high-value customers for immediate success through a clearly defined implementation process.

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Why Your Company Can’t Survive Without an AI Ethics Committee

Lolly Daskal

Upon analysis, it becomes evident that the system consistently favors candidates from a particular educational background or geographical location, even though there is no concrete evidence that such factors correlate with job performance.

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When To Implement an HRBP Model: 5 Signs You’re Ready 

AIHR

Yet, early-stage HR professionals from fields like administration, education, or psychology focus more on learning, coaching, or talent management, missing core knowledge in economics and business. Implementing shared technologies and expertise is crucial for cost-effective HR scaling, yet is often not a priority in traditional HR models.

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How Leaders Can Positively Address Biases In AI Decision-Making

Lolly Daskal

Additionally, it includes a holistic approach to AI development and implementation. Here are 5 key strategies I recommend for leaders looking to address AI bias: Invest in AI bias education and awareness: Leaders must ensure they and their teams understand AI biases. This requires ongoing education.

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