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Customer Retention: CEOs Share Strategies

Chief Executive

CEOs have spent the last few years chasing suppliers, employees, price increases, digital transformation, health protocols and new customers. Speeding up automation/digital transformation” registered second, with 32 percent. But that to-do list left out one crucial priority: existing customers. Work with champions.

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IT Can’t Be Slower than the Rest of the Business - SPONSOR CONTENT FROM IBM

Harvard Business Review

Today, CIOs and CEOs of large companies are faced with an overwhelming demand for digital transformation and a bewildering, often conflicting landscape of advice. Today, CIOs and CEOs of large companies are faced with an overwhelming demand for digital transformation and a bewildering, often conflicting landscape of advice.

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Great Digital Companies Build Great Recommendation Engines

Harvard Business Review

” The robo-adviser recommender became template and test for the company’s digital transformation initiative. That represents an organizational, operational and cultural breakthrough, not just a digital one. Bluntly, recommenders make the best ”canaries in the mine” for digital transformers.

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Why GE’s Jeff Immelt Lost His Job: Disruption and Activist Investors

Harvard Business Review

Andreessen’s article helped accelerate the company’s digital transformation. So is John Rice, the head of global operations, along with CFO Jeffrey Bornstein. Increase operating margins to 18% (by cutting expenses). In June 2017 the board “retired” Immelt and promoted John Flannery to CEO.

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Empowering Digital Societies - SPONSOR CONTENT FROM MICROSOFT

Harvard Business Review

Digital transformation—or the way of thinking about this change—refers to the use of technology to improve the reach and performances of enterprises. Read more from Microsoft: Navigating New Zealand’s largest city with Auckland Transport and digital transformation. Urban digital nervous system.