Help Scout Leadership

AUGUST 22, 2023

Discover the benefits of live chat and learn how to effectively deliver live chat support to create better customer experiences. Read the full article

Benefits 189

Benefits 189

Leadership Freak

DECEMBER 31, 2024

Your definition of success is irrelevant; the steps are the same for everyone. Fools obscure the obvious. The path to achievement is simple. There are three factors of success within your control. You cant control the fourth.

Leadership Development 287

Leadership Development 287

David Grossman

APRIL 11, 2022

Clearly, the definition of an exceptional leader in today’s business environment has changed quite a bit over the past few years. What does it truly take to be a great leader? One of the biggest changes is that the pandemic has caused many people to reexamine their life priorities, including what they want from work – and from their leaders.

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329

David Grossman

APRIL 1, 2020

It is seldom easy to share difficult news, but thinking through your approach in advance definitely can improve the process. But just like you plan for contingencies in your business, planning how you will communicate difficult messages can improve the ultimate outcome.

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290

Leadership Freak

SEPTEMBER 17, 2022

Thanks to TikTok everyone is talking about ‘quiet quitting’ Definitions of quiet quitting: Quiet quitting doesn’t mean that an employee has quit, but they are setting boundaries at work and refusing to go… Continue reading →

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246

Peter Winick

OCTOBER 31, 2024

I know exactly what the definitions of a charitable organization are. But in essence, if we look at you as a service business to a particular industry, so lots of folks could fit into that definition. If you put one word wrong, they reject you all day long. And I have 100% success rate because I know exactly what the IRS needs.

Nonprofit 282

Nonprofit Administration Strategic Planning Accounts 282

Michael McKinney

NOVEMBER 27, 2023

Limiting the definition of leadership Many have asked me how to define a leader, but I have refused. Opening the definition of leadership empowers leaders to play to their strengths rather than confining them to operate within a set style. Here are five outdated practices that organizations need to kick to the curb immediately: 1.

Leadership Development 285

Leadership Development Digital Transformation Diversity Operations 285

Michael Hyatt

OCTOBER 23, 2023

We rediscovered the competitive spirit running deep within our bones… And probably definitely overdid it. Two years ago, Full Focus leadership decided to invite the team to complete a friendly “Walktober” walking competition for team and individual prizes. The result?

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200

Alison Green

APRIL 2, 2025

Helena : No Me : Definitely dont want to stress her (or you!) Im definitely not expecting an answer before the deadline, but Id appreciate knowing how you would have handled this. Neither of the two volunteer bookkeepers has been very responsive. Q1 ended yesterday. Helena : They are very slow on returning emails.

Nonprofit 89

Nonprofit Revenue Energy Operations 89

Lolly Daskal

FEBRUARY 29, 2024

Distinguishing Leadership from Management: The disparities between leadership and management go beyond their definitions. For CEOs and executives, understanding when to embrace leadership and when to lean into management is crucial for success. A remarkable leader doesn’t always make an exceptional manager, and vice versa.

Manager 312

Manager Accounts Employee Engagement Leadership Development 312

Lolly Daskal

JULY 3, 2023

It’s a question that has been asked by many, and there are countless definitions and qualities that have been proposed. What makes a great leader?

Accounts 279

Accounts Employee Engagement Leadership Development Manager 279

Lolly Daskal

JANUARY 30, 2024

Leaders must definitively decide on communication norms, response times, and the most suitable channels for different types of messages. These range from video conferencing to project management tools, and the right technology is vital for seamless collaboration.

Project Management 271

Project Management Accounts Implementation Manager 271

David Grossman

JUNE 6, 2022

Although it may feel overwhelming or even impossible to measure the value of something as intangible as communication, the fact is there are definitive metrics by which you can measure success. It’s often said that what gets measured gets done.

Metrics 190

Metrics 190

David Grossman

SEPTEMBER 26, 2022

Although it may feel overwhelming or even impossible to measure the value of something as intangible as communication, the fact is there are definitive metrics by which you can measure success. It’s often said that what gets measured gets done.

Metrics 184

Metrics 184

Ed Batista

MAY 24, 2022

And the archetypal Warrior is by no means just a bare-knuckled brawler--here's one definition from the cross-cultural scholar Angeles Arrien: The Warrior is the archetype of leadership.

Hospitality 321

Hospitality Accounts Manager 321

Michael McKinney

APRIL 19, 2024

You habituate to things—a fancy car, a large-screen TV—but you don’t habituate to the joy of learning because learning by definition is change. But without habituation (and dare we say some boredom, restlessness, and greed), we might have remained cave dwellers. One cannot habituate to change.

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Ed Batista

AUGUST 17, 2023

Winning offers many benefits over losing, and I want you (and my clients) to win, by any definition you choose. If your definition of "winning" rests upon your ability to obtain "more" than the people around you in order to feel "ahead," you will eventually, inevitably lose.

Metrics 234

Metrics Government Energy Benefits 234

Help Scout Leadership

SEPTEMBER 22, 2021

It is definitely for you, but not only for you. But most of the Help Scout blog is intended for many different audiences. Customer service professionals, yes, but also for founders in need of practical help and the people who just Googled “best help desk.” The Supportive,” this new column, is different.

Software 212

Software 212

Michael McKinney

FEBRUARY 8, 2024

Fine is a deceptively bad term because it’s not definitive. When not allowed the opportunity to skip a level, the employee is more likely to say everything is fine. Fine is not fine. Fine is what we say when we’d rather say something else but aren’t comfortable – it’s not worth it to do so. Fine doesn’t help anyone grow or improve.

Energy 219

Energy Manager 219

Michael McKinney

JUNE 30, 2023

by @DrNickMorgan via @publicwords Leader Chracter Framework A definition of leader character based on ten dimensions that interact with an 11th, central quality of judgment. Podcast: @jamesstrock interviews Richard Norton Smith author of An Ordinary Man: The Surprising Life and Historic Presidency of Gerald R.

Diversity 221

Diversity Manager 221

LSA Global

JANUARY 9, 2025

The Definition of Corporate Values We define core values as the deeply ingrained and unique beliefs that guide all company actions and decisions especially when times are tough. The goal is to have employees agree upon the importance and definition of what each value looks like behaviorally in action.

Onboarding 69

Onboarding Accounts Retention Succession Planning 69

Michael McKinney

SEPTEMBER 11, 2023

Only you can define what they mean to you, and those definitions will likely shift over time. Happiness and Success Are Never Permanent and Are Not Tied to Wealth or Ambition. Happiness and success are intangible things. A fulfilling career is never about the money, in the end, but about realizing your true passions.

Education 271

Education 271

Peter Winick

DECEMBER 14, 2023

They’re definitely connected but they’re separate things. .’ So what I would ask you to think about is when making investments, don’t confuse your business with the book or your book with the business. They’re separate. Love to hear what you think.

Metrics 197

Metrics Marketing 197

Peter Winick

JANUARY 9, 2025

Or I one night a friend of mine who read the book and said, you know, my wife read it and said, we need to talk because there’s like three things in here that are spot on while you. And so there’s some conversations going on.

Revenue 285

Revenue Benefits Accounts Retention 285

Michael McKinney

MAY 15, 2023

Whatever the rationale, it translates to increased innate trust, a definite asset in negotiations. Or maybe it’s the perception that women are more likely to ensure everyone’s voice is heard. Someone suggested to me recently that it’s because women are thought of first as mothers and nurturers.

Assets 314

Assets Manager 314

Michael McKinney

FEBRUARY 6, 2023

A good definition of resilience is our capacity to maintain our core purpose and integrity in the face of dramatically changed circumstances. But whether the disruption is big or small, there is a quality that is critical to our success that connects them all.

Benefits 313

Benefits 313

David Grossman

JUNE 5, 2023

Two-way might seem inherent in any definition of communication, but what often happens at work actually isn’t true communication. When employees are motivated by their work, they perform better than their less-committed counterparts and naturally boost the organization’s bottom line.

Employee Engagement 157

Employee Engagement 157

Michael McKinney

APRIL 14, 2023

The challenge, of course, is getting a refined set of values and definition of well-being with the buy-in of dozens, hundreds, or thousands of employees, all of whom have their own values and cultures they bring to work with them every day.

Accounts 265

Accounts 265

Peter Winick

AUGUST 26, 2024

Constance Sharff The definition is actually changed as the research has progressed. And so the last thing that will come out of the book, it’s probably the very first chapter, which is the definition of everyday bravery. I’m unsure of of the stuff’s definitely in South Africa. On medical adversity.

Travel 294

Travel Hospitality Inclusion Government 294

Peter Winick

FEBRUARY 1, 2024

Kim Christfort I don’t think I can be as cool as Bill Nye the Science guy, but, uh, I definitely have experience in that direction. Kim Christfort But that’s that is definitely that is definitely true. Uh, so I was a pre-med undergrad, but I did a ton of performing arts and one like. Kim Christfort Haha.

Metrics 293

Metrics Real Estate Engineering ROI 293

Peter Winick

NOVEMBER 21, 2024

” And that was definitely a problem on that idea. Anyway, I should not have moved so fast on that one. Sheryl Sandberg, when she was my boss at Google, said, “Your biggest problem is you move too fast.” So anyway, we started this company, The company failed and finally I accepted.

Operations 261

Operations Software Scaling Manager 261

Michael McKinney

JANUARY 24, 2023

They are not a definitive list of desired traits but a roadmap to self-reflection and intentional renewal for the leadership context we face today. The Big 8 The Big 8 capabilities have been created to address the needs of the changing leadership environment and to counter the false beliefs that can creep into our thinking.

Diversity 253

Diversity Leadership Development 253

Ed Batista

APRIL 23, 2022

In fact, that they know more about their job than anybody else in the organization is part of the definition of knowledge workers. Increasingly "employees" have to be managed as "partners"--and it is the definition of a partnership that all partners are equal. It is also the definition of a partnership that partners cannot be ordered.

Scaling 200

Scaling Accounts Compensation Performance Review 200

Peter Winick

OCTOBER 17, 2022

Rhea Wessel Yes, definitely. That’s the core definition of an idea. Rhea Wessel Yes, definitely. Definitely got that forward motion. Rhea Wessel There are stories there that is good fodder for for articles, definitely. Talk about that. Would you agree? Based given your stories? That’s interesting.

Digital Transformation 230

Digital Transformation Engineering B2B Media 230

Michael McKinney

FEBRUARY 5, 2024

By definition, this creates a dividing line. Mind Shift #3: You Can’t Take Everyone with You Not everyone shares your vision and is prepared to carry it forward. Two key leadership ideas: Leaders create clarity, raise standards, and call people to more.

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299

Alison Green

APRIL 16, 2024

Bad managers — by definition — also tend not to be thoughtful about management in general, and how to attract and keep good employees, and how to create an environment good people will want to work in, and they’re often not paying a lot of attention to people’s morale and satisfaction. (This isn’t a logical worldview!

Manager 119

Manager 119

Michael McKinney

MARCH 1, 2024

Slow Productivity : The Lost Art of Accomplishment Without Burnout by Cal Newport Our current definition of “productivity” is broken. H ERE'S A LOOK at some of the best leadership books to be released in March 2024 curated just for you. Be sure to check out the other great titles being offered this month.

Metrics 222

Metrics Revenue Energy Media 222