Harvard Business Review

OCTOBER 9, 2023

The most effective companies we interviewed use process mining to generate operational insights at scale, identify process inefficiencies, define targeted actions, and measure process improvements — all of which lead to value realization.

Operations 29

Operations Process Improvement Culture Change Scaling 29

Harvard Business Review

APRIL 6, 2011

Do you have a process improvement program under way that you feel is going well? A large division of this company had recognized the need to dramatically change its business model to survive and succeed in a changing market. What kind of return can shareholders expect, and when? Engage the finance organization.

Process Improvement 15

Process Improvement Scaling Benefits Implementation 15

Harvard Business Review

JULY 6, 2011

In my last post , I looked at how Toyota engages front-line workers in process improvement and the challenges for other companies that want to adopt their approach. There are three elements which are critical to any process improvement initiative, irrespective of the overall approach. How did they do it? The results?

Process Improvement 15

Process Improvement Software Implementation Operations 15

Harvard Business Review

SEPTEMBER 27, 2012

Yet most reports, such as John Kotter's classic Harvard Business Review article " Leading Change: Why Transformation Effort Fail ," show that few attempts at fundamental change are very successful, a few are utter failures, and most fall somewhere in between, with a distinct tilt to failure. Why doesn't culture change?

Process Improvement 15

Process Improvement Energy Hospitality Culture Change 15

Harvard Business Review

NOVEMBER 16, 2011

I asked dozens of people who are in HR or in process improvement to share examples of HR change leaders, and I only found a few. In 2009 Tony Scibelli, Vice President of Human Resources and Operations at Faxton-St. Continuous improvement demands that people not only carry out their jobs, but improve their work too.

Human Resources 17

Human Resources Operations Process Improvement Hospitality 17

Harvard Business Review

OCTOBER 19, 2015

But both extend their outcomes measurement far beyond these common measures to include pre- and post-operative patient outcomes specific to the medical conditions they treat (e.g., They also identify possible new improvements by comparing their performance against national TDABC benchmarks. knee and hip osteoarthritis).

Hospitality 13

Hospitality Operations Metrics Staffing 13

Harvard Business Review

OCTOBER 8, 2015

At Mayo Clinic, surgeons who perform lumpectomies or partial mastectomies for breast cancer work during the operation with the Frozen Section Pathology Lab to determine whether all the cancer has been removed. Yes, 20 minutes is valuable extra time in an operating room while the surgeon and staff wait for pathology findings.

Hospitality 14

Hospitality Revenue Insurance Operations 14