Culture Change Metrics Process Improvement 
Harvard Business Review
DECEMBER 22, 2015
The BWPO has a central team, led by its chief medical officer, responsible for “medical management” — a term used to describe efforts to improve clinical care and succeed in contractual obligations related to performance measurement. At the time, most existing metrics applied to primary care doctors. Example Metric.
Harvard Business Review
DECEMBER 13, 2012
They wanted to signal a cultural change but weren't prepared to spend millions — or even hundreds of thousands — to achieve it. Whose team got "robbed" the most when it comes to either incremental or breakthrough "best practices" or process improvements?
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Harvard Business Review
OCTOBER 19, 2015
Both organizations measure and excel at standard quality metrics such as length of stay, infection rates, readmission rates, complication rates, and HCAHPS patient-satisfaction scores. They also identify possible new improvements by comparing their performance against national TDABC benchmarks. knee and hip osteoarthritis).
Harvard Business Review
AUGUST 1, 2017
In my experience, legacy managements too frequently misunderstand recommenders’ role in driving innovation and cultural change. Platform companies invest in virtuous cycles to solve problems; more-traditional firms invest in process improvement to solve problems. What metric matters more: engagement or inquiry?
Harvard Business Review
JUNE 8, 2017
Candidate centers must provide information including detailed clinical protocols, surgical-patient selection criteria, clinical registry participation (more on that below), information on multidisciplinary shared decision-making, as well as institutional and physician-level performance metrics.
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