Harvard Business Review

APRIL 6, 2011

Do you have a process improvement program under way that you feel is going well? A large division of this company had recognized the need to dramatically change its business model to survive and succeed in a changing market. None of the implementation phases had really begun, let alone delivered any benefits.

Process Improvement 15

Process Improvement Scaling Benefits Implementation 15

Harvard Business Review

JULY 6, 2011

In my last post , I looked at how Toyota engages front-line workers in process improvement and the challenges for other companies that want to adopt their approach. There are three elements which are critical to any process improvement initiative, irrespective of the overall approach. How did they do it?

Process Improvement 15

Process Improvement Software Implementation Operations 15

Harvard Business Review

DECEMBER 22, 2015

Second, DPIs are encouraged to enroll in a leadership program offered jointly with Harvard Business School as well as a process improvement course focusing on lean techniques and the plan-do-study-act model. In addition to helping improve health care value, those projects reinforced lessons DPIs received in their training programs.

Metrics 13

Metrics Hospitality Process Improvement Implementation 13

Harvard Business Review

JUNE 8, 2017

This process-improvement methodology includes workflow redesign, error proofing, best-practice implementation, cost bundling, financial risk sharing, and outcomes measurement. In 2006 Geisinger embarked on a broad care delivery reengineering initiative around cardiac surgery called ProvenCare.

Hospitality 8

Hospitality Insurance Travel Administration 8