Harvard Business Review

SEPTEMBER 27, 2012

A culture of continuous improvement is crucial to organizational performance and survival. Just ask Richard Aubut, CEO of South Shore Hospital , the leading regional provider of healthcare in southeastern Massachusetts. "We Why doesn't culture change? How do you change culture?

Process Improvement 15

Process Improvement Energy Hospitality Culture Change 15

Harvard Business Review

NOVEMBER 16, 2011

It's hard to find leaders of the human resources (HR) function who are active in helping their organization improve the way it works. I asked dozens of people who are in HR or in process improvement to share examples of HR change leaders, and I only found a few. Though it's rare, here's an indicator of what is possible.

Human Resources 17

Human Resources Operations Process Improvement Hospitality 17

Harvard Business Review

DECEMBER 22, 2015

It is critical to have physicians intimately involved in these efforts, yet hospitals and health systems struggle to engage them in improving care. The close partner of Brigham and Women’s Hospital, the Harvard-affiliated teaching hospital in Boston, the BWPO employs 1,700 physicians. Dermatology. Diabetes control.

Metrics 12

Metrics Hospitality Process Improvement Implementation 12

Harvard Business Review

OCTOBER 19, 2015

Under the proposed rules, hospitals would be financially accountable for not only the cost of the surgery and subsequent hospital stay but also the payments to the physician performing the surgery and all subsequent medical costs in the 90 days after discharge. Data on Outcomes and Costs.

Hospitality 12

Hospitality Operations Metrics Staffing 12

Harvard Business Review

OCTOBER 8, 2015

Such microscopic analysis of frozen-tissue samples can take 24 hours or more at some hospitals, but Mayo achieves it in, say, 20 minutes while the surgery is in process. Infant outcomes improved, hospital stays shortened with no increase in readmissions, and overall costs declined.

Hospitality 14

Hospitality Revenue Insurance Operations 14

Harvard Business Review

JUNE 8, 2017

Participating employers benefit from the quality assurance of the ECEN’s rigorous center selection process and the financial savings from paying competitive, pre-set rates for bundled care negotiated between participating hospitals and HDP. ” and “Does the program actually lead to improved value care delivery?”

Hospitality 8

Hospitality Insurance Travel Administration 8