AIHR

SEPTEMBER 25, 2023

Trigger example 2: A global hospitality business was rebranding to attract a new audience through a new brand proposition. HR had to transform to drive a new customer experience culture and help the business shift to a new way of working with clients. Another helpful resource is Kotter’s 8-Step Change Model.

Implementation 122

Implementation Employee Engagement Operations Change Management 122

Walk Me

AUGUST 16, 2022

With constant technological advances and cultural shifts brought about by the Covid-19 pandemic and other factors, change is a massive part of the ability to make profits in the healthcare sector. But as the manager of a healthcare department or an entire hospital, how can you manage these changes? Advantages.

Change Management 52

Change Management Manager Implementation Hospitality 52

Harvard Business Review

NOVEMBER 16, 2011

Luke's Healthcare learned that the Chief Operating Officer and Chief Nursing Officer were going to launch "relationship-based care," a comprehensive cultural change program to focus doctors' and nurses' attention on patients and their families. Question: Have you seen HR lead change?

Human Resources 17

Human Resources Operations Process Improvement Hospitality 17

Harvard Business Review

JUNE 3, 2016

We know that when IT projects fail, it is usually not because the technology didn’t work (although this can sometimes be the case), but because the changes required at an organizational and employee level weren’t managed effectively. The resultant network of needed changes led to a 36-month program of work.

Digital Transformation 15

Digital Transformation Benefits Administration Implementation 15

Harvard Business Review

OCTOBER 18, 2018

The CEO told these leaders to take two steps: first, listen to the doctors and staff to understand why they perceive misalignment between the myriad of changes and the values of the organization; second, reframe and strengthen the connection between innovations and the core values of the hospital, so it no longer seems like a misalignment.

Organizational Change 14

Organizational Change Hospitality Administration Nonprofit 14