Eric Jacobsen Blog

JULY 13, 2012

Spend some quality time with the new book, Rapid Realignment , and you'll learn how to ensure that your strategy, customers, processes and people work seamlessly together in the service of customers and that those four elements continually realign in the face of constant change. The authors, Dr. George H.

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Hospitality Media Banking Manager 49

Kotter Inc.

SEPTEMBER 23, 2024

As Starbucks and Chipotle navigate CEO transitions, Nick Petschek of Kotter shares how organisations can empower their leaders during leadership changes.

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Human Resources Biotech Hospitality Insurance 97

Harvard Business Review

NOVEMBER 16, 2011

Luke's Healthcare learned that the Chief Operating Officer and Chief Nursing Officer were going to launch "relationship-based care," a comprehensive cultural change program to focus doctors' and nurses' attention on patients and their families. He offered to have HR involved to address the people aspects.

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Human Resources Operations Hospitality Process Improvement 17

Harvard Business Review

MARCH 8, 2011

We need a medical culture that is more open and direct about the end of life. But I believe there are some system changes that will help allow us to begin to overcome barriers to this culture change. Achieving this will be a huge stretch. Block, M.D

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Hospitality Education Insurance Culture Change 16

Harvard Business Review

OCTOBER 18, 2018

The CEO told these leaders to take two steps: first, listen to the doctors and staff to understand why they perceive misalignment between the myriad of changes and the values of the organization; second, reframe and strengthen the connection between innovations and the core values of the hospital, so it no longer seems like a misalignment.

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Organizational Change Hospitality Administration Nonprofit 14

Harvard Business Review

OCTOBER 19, 2015

Under the proposed rules, hospitals would be financially accountable for not only the cost of the surgery and subsequent hospital stay but also the payments to the physician performing the surgery and all subsequent medical costs in the 90 days after discharge. Data on Outcomes and Costs.

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Hospitality Operations Metrics Staffing 12

Harvard Business Review

OCTOBER 8, 2015

Such microscopic analysis of frozen-tissue samples can take 24 hours or more at some hospitals, but Mayo achieves it in, say, 20 minutes while the surgery is in process. Infant outcomes improved, hospital stays shortened with no increase in readmissions, and overall costs declined.

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Hospitality Revenue Insurance Operations 14

Harvard Business Review

DECEMBER 22, 2015

It is critical to have physicians intimately involved in these efforts, yet hospitals and health systems struggle to engage them in improving care. The close partner of Brigham and Women’s Hospital, the Harvard-affiliated teaching hospital in Boston, the BWPO employs 1,700 physicians. Dermatology. Emergency Medicine.

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Metrics Hospitality Process Improvement Implementation 12

Harvard Business Review

FEBRUARY 9, 2017

By contrast, the way we build hospitals and clinics typically happens in a piecemeal, patchwork approach. They included five clinical harms, such as hospital-acquired infections and complications, as well as two “social harms,” lack of respect and misalignment of care with the patient’s goals.

Engineering 14

Engineering Hospitality Culture Change Government 14

Harvard Business Review

OCTOBER 7, 2014

People are calling for nothing less than a wholesale cultural change across the League. This was of course the case when the Rice video was leaked to the press, or, in another example, when reports broke that at least 35 veterans died while waiting for care at a VA hospital in Phoenix, Arizona. They are irreversible.

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Hospitality Culture Change Energy Accounts 20

Harvard Business Review

NOVEMBER 4, 2011

There were too many visits to the hospital.The police men, the agency representatives, and even the hospital workers seemed unable to do anything about what they clearly knew was a problem. There were too many police cars that arrived to "quiet things down" only to let them flare up again the next day.

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Hospitality Culture Change Education Manager 17

Harvard Business Review

JANUARY 6, 2016

That’s because our research over the past decade shows that groups can have multiple emotional cultures at the same time. For example, in a metropolitan hospital we studied, we found that a strong culture of companionate love within certain units served as a buffer for an equally strong culture of anxiety.

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Hospitality Culture Change Government Energy 14

Harvard Business Review

SEPTEMBER 27, 2012

A culture of continuous improvement is crucial to organizational performance and survival. Just ask Richard Aubut, CEO of South Shore Hospital , the leading regional provider of healthcare in southeastern Massachusetts. "We Why doesn't culture change? How do you change culture? Why aren't leaders on board?

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Process Improvement Energy Hospitality Culture Change 15

Harvard Business Review

OCTOBER 1, 2018

Evaluation thus far suggests that the Charter has increased awareness of gender and other diversity issues, created numerical and financial incentives for change, and catalyzed structural and cultural changes, such as increased career support for female researchers. Re-thinking awards and promotions.

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Diversity Education Nonprofit Hospitality 14

Harvard Business Review

JUNE 18, 2018

Research has shown that interventions to strengthen culture have resulted in better care. Another study found that the quality of care offered at hospitals was positively correlated with hospital leaders who engage frontline clinicians, support clinicians in improvement efforts, and build a blame-free environment.

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Hospitality Culture Change Metrics Diversity 8

Harvard Business Review

JUNE 8, 2017

Participating employers benefit from the quality assurance of the ECEN’s rigorous center selection process and the financial savings from paying competitive, pre-set rates for bundled care negotiated between participating hospitals and HDP. ” “What does a healthcare system look like that earns one of these contracts?”

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Hospitality Insurance Travel Administration 8

Harvard Business Review

JUNE 3, 2016

The initiatives included streamlining patient administration in a hospital, implementing a customer-relationship-management (CRM) system in a financial services organization, rolling out a global enterprise-resource-planning (ERP) system for a pharmaceutical company, and promoting collaboration in a technology company.

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Digital Transformation Benefits Administration Implementation 15

Harvard Business Review

OCTOBER 16, 2014

But they sometimes fail to understand that a corporate university can and should be used to drive strategic and cultural change and to champion individual and collective growth. Everyone — from the facilities team to the hospitality staff to the faculty — endeavors to create an atmosphere of excitement, learning, and connection.

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Human Resources Leadership Development Benchmarking Hospitality 8

Harvard Business Review

OCTOBER 15, 2014

Leaders at Harvard Business School have admitted the school has not been hospitable to women, and publicized their efforts to improve in a front-page New York Times story. These and other changes are evidence of a steady and growing recognition that today’s gender imbalance are a business and leadership issue.

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Diversity Education Manager Hospitality 13

Harvard Business Review

AUGUST 5, 2014

At a large hospitality company, for instance, the CMO can use analytics to find out not only which property or category was up or down over the weekend, but how key customer segments moved as well. So the HR director has to be my best friend.”. Such a partnership is also helpful in establishing the right performance incentives.

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Banking Marketing Revenue Sales 14

Harvard Business Review

NOVEMBER 2, 2018

As a by-product, the work environment should become more hospitable and inclusive toward women and minorities; after all, whose ideas are most often summarily ignored or dismissed in masculinity contest cultures? An initiative to foster innovation via greater psychological safety would naturally dampen the masculinity contest.

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Hospitality Compliance Inclusion Culture Change 8

Walk Me

AUGUST 16, 2022

With constant technological advances and cultural shifts brought about by the Covid-19 pandemic and other factors, change is a massive part of the ability to make profits in the healthcare sector. But as the manager of a healthcare department or an entire hospital, how can you manage these changes?

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Change Management Manager Implementation Hospitality 52