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ADDIE vs. SAM: Key Differences To Master Training & Development

AIHR

Analysis phase HR creates and sends out an employee survey and analyzes performance metrics , both of which reveal a company-wide lack of customer service skills. HR monitors customer satisfaction surveys and performance metrics after training to gauge the overall effectiveness of improving customer service. compliance).

Metrics 116
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Your 101 Guide To Written Warnings (+Free Templates) 

AIHR

A written warning (also called an employee warning notice) is a formal document an employer issues to an employee to address a specific issue regarding the latter’s performance or behavior. Non-compliance or inconsistent compliance: Failure to comply with legal or regulatory requirements pertinent to the employee’s role.

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The 7 Core HR Processes: Your Ultimate 2024 Guide

AIHR

Core HR processes include recruitment, employee onboarding , training and development, performance management , compensation and benefits , employee relations , and compliance. Compliance HR must ensure the organization abides by all relevant labor laws and regulations. HR needs to manage these to avoid legal issues.

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Digital HR

AIHR

W-2s), and other related documents Enroll in, change, or manage their benefits plans, including health insurance, retirement plans, and other perks Update their contact details, address, emergency contacts, and other personal information directly in the HR system Clock in and out, log work hours, and track their attendance records.

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90 Day Review Template: Your Guide To Effective Reviews (Plus Free Template)

AIHR

Using a template also creates a clear roadmap for both managers and employees by outlining specific performance metrics , role expectations, and developmental goals. Do: Use specific, quantifiable metrics to assess performance objectively. For customer-facing positions, emphasize service metrics and relationship management skills.

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People and Culture vs. HR: What’s the Difference?

AIHR

Feature Traditional HR People and Culture Focus Mostly transactional and administrative tasks include payroll, ensuring labor law compliance, and employee record maintenance. Business objectives Supporting core HR functions and ensuring compliance. Leadership role Often seen as operational and administrative.

Inclusion 105
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Delivering Great Customer Service in the Healthcare Industry

Help Scout Leadership

Perhaps there’s specific terminology to learn or a heavier focus on one type of metric over another. Make sure there’s easy and clear access to documentation covering different scenarios an agent might face and how to handle each of those situations as they relate to privacy. Every industry has its nuances.