Remove Change Management Remove Reorganization Remove Revenue
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The Rise of the Chief Customer Officer

Harvard Business Review

The Boeing Training & Flight Services division, a 1,500-employee group at The Boeing Company that serves 500 airline customers in over 90 countries, sought to accelerate growth by reorganizing around the customer. We knew we needed to change our culture to better serve the one reason we all exist — our customers.".

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The CEO's Frugal Innovation Agenda

Harvard Business Review

Based on our research, we suggest that CEOs eager to do more with less drive systemic changes across their entire organization — focusing their change management efforts on three functions: R&D, marketing, and sales. Specifically, CEOs must: 1.) Challenge R&D teams to create "good enough" solutions.

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Innovating Around a Bureaucracy

Harvard Business Review

The entrenched culture of the Department of Defense defeated attempts to change it. The Internal Revenue Service (IRS), however, was successful in transforming its bureaucracy. The IRS had two advantages: Congress provided a strong mandate for change (the U.S.

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7 Questions to Ask Before Your Next Digital Transformation

Harvard Business Review

Of course the end goal of a transformation is to affect revenue, profitability, and investor value. Google is an expert at both creating new ventures and enabling them to grow; witness their recent reorganization into Alphabet to enable each of its major businesses to pursue their own potential (including Google and YouTube).

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The CEO's Frugal Innovation Agenda

Harvard Business Review

Based on our research, we suggest that CEOs eager to do more with less drive systemic changes across their entire organization — focusing their change management efforts on three functions: R&D, marketing, and sales. Specifically, CEOs must: 1.) Challenge R&D teams to create "good enough" solutions.

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6 Questions You Must Ask When You Start Managing a New Team

Get Lighthouse

Rather than do so, changing managers can cause good employees to decide to look for another job that will instantly give them that new responsibility or title they crave. Pick up where they left off. This is why no amount of perks (one of the key types of "maintenance factors") will ever keep your employees retained on their own.

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The skills gap: Understanding the causes and making plans for improvement

Walk Me

It is a change management challenge that can cause serious organizational issues if it is not properly addressed. When employees are lacking sufficient skills to keep quality high, the business can suffer in multiple ways, including loss of revenue, dissatisfied customers, and reputational damage.