Walk Me

JANUARY 29, 2024

Change is crucial for keeping pace with the industry, but it’s important not to impose it abruptly on employees and teams. Forced or unexpected changes often meet with resistance. Organizations can adopt change management models , like McKinsey’s 7-S framework, to navigate this transformation smoothly.

Organizational Change 52

Organizational Change Implementation Change Management Onboarding 52

Harvard Business Review

OCTOBER 18, 2012

If you've had a bad experience with an operational improvement effort (like Six Sigma or Business Reengineering), or if you haven't given it much attention lately, you should take a fresh look. Many companies and executives have been disappointed with these efforts when results weren't sustained and inefficiency crept back in.

Operations 15

Operations Process Improvement Hospitality Travel 15

Harvard Business Review

MAY 7, 2018

Johnson General Hospital, a county-funded, safety net institution in economically disadvantaged northeast Houston, is the sole hospital to provide inpatient, obstetric, and emergency care for nearly 25% of the city’s land area. Johnson General Hospital worked hard to care for all of its patients. bubaone/Getty Images.

Hospitality 13

Hospitality Staffing Operations Implementation 13

Harvard Business Review

DECEMBER 31, 2015

When redesigning the new and expanded emergency room at the Mayo Clinic’s Saint Marys Hospital in Rochester, Minnesota, Mayo leaders didn’t just want to add more rooms and square feet. They saw it as an opportunity to completely transform the operation to improve care and the patient experience and to lower costs.

Hospitality 14

Hospitality Workflows Engineering Operations 14

AIHR

NOVEMBER 25, 2021

In our digital transformation study in 2021, we found that HR lagged far behind the other key operational areas of the company in terms of digital transformation. And areas like hospitality in areas like services, where there may be a fluctuating demand for talent. Neelie Verlinden: How do you see that happen? Neelie Verlinden: Nice.

Digital Transformation 52

Digital Transformation Sales Sales Marketing 52

Harvard Business Review

NOVEMBER 15, 2018

hospitals and health systems experienced an average 39% reduction in their operating margins from 2015 to 2017. Cost reduction requires an honest and thorough reassessment of everything the health system does and ultimately, a change in the organization’s operating culture. Eliminating layers of management.

Hospitality 14

Hospitality Manager Nonprofit Staffing 14

Harvard Business Review

FEBRUARY 22, 2011

Everyone" includes primary care doctors, medical specialists, nurses, hospital administrators, health insurance providers, nutritionists, pharmaceutical companies, medical technology manufacturers, fitness gurus, paraprofessionals, public health commissioners, and charities dedicated to a disease. It's a classic change management problem.

Hospitality 16

Hospitality Administration Insurance Scaling 16

Harvard Business Review

NOVEMBER 16, 2011

I asked dozens of people who are in HR or in process improvement to share examples of HR change leaders, and I only found a few. In 2009 Tony Scibelli, Vice President of Human Resources and Operations at Faxton-St. HR has to operate as a partner that adds value to make the case for their role as a partner.

Human Resources 17

Human Resources Operations Process Improvement Hospitality 17

Harvard Business Review

JUNE 15, 2017

Major operational change is always difficult, so unless physicians trust their leaders, they will resist it. A decade after implementation, the EHR allows our physicians to treat patients in offices, hospitals, and emergency departments more rapidly than in the past. Build Trust.

Implementation 13

Implementation Hospitality Workflows Onboarding 13

Harvard Business Review

JUNE 24, 2015

Indeed, corporations like Kraft, consider role rotation standard for building well-rounded leaders , and actively invite promising line managers to take on staff jobs and the reverse. One senior leader at a professional services company, whom we’ll call Bronwyn, made the move from client-facing partner to chief operating officer.

Hospitality 15

Hospitality Nonprofit Human Resources Education 15

Harvard Business Review

OCTOBER 30, 2018

Most modern health care improvements seem to involve expensive technology and an uncomfortable amount of change management. But clinical and nonclinical staff at the Rotterdam Eye Hospital have improved patient care and raised staff morale at a very modest cost: 10 minutes a day and a special deck of cards. That’s it.

Hospitality 8

Hospitality Transportation Scaling Change Management 8

Harvard Business Review

DECEMBER 2, 2015

It makes much more economic and operational sense to create and leverage a central cadre of professionals than to ask each clinical unit, on its own, to acquire such expertise. A collaboration of the editors of Harvard Business Review and NEJM Group, exploring how pioneering providers are making change happen.

Manager 15

Manager Hospitality Insurance Operations 15

Harvard Business Review

APRIL 10, 2015

We run a hospital, several health clinics, and a community health worker network within the existing government infrastructure. The most dramatic example of this is cesarean sections, which encompass 60% of all deliveries in some of Nepal’s urban hospitals (compared with the 5-20% rate one would normally anticipate).

Hospitality 14

Hospitality Project Management ROI Human Resources 14

Harvard Business Review

NOVEMBER 23, 2016

In 2011, when I came to Centura Health in Colorado as President of its largest operating group (Mountains and North Denver Operating Group or MNDOG) and CEO of its flagship health organization, Saint Anthony Hospital, I saw a clear mandate for change. The feedback could be tough at times.

Onboarding 14

Onboarding Hospitality Administration Staffing 14

Harvard Business Review

FEBRUARY 6, 2015

More than half of the executives we surveyed believe their operational model is in need of change and disruption. After all, we expect incumbents to feel most confident about the future when they believe their operating models are sustainable — and to fear extinction when disruption is on the march.

Manager 14

Manager Staffing Hospitality Operations 14

Harvard Business Review

OCTOBER 8, 2015

At Mayo Clinic, surgeons who perform lumpectomies or partial mastectomies for breast cancer work during the operation with the Frozen Section Pathology Lab to determine whether all the cancer has been removed. Yes, 20 minutes is valuable extra time in an operating room while the surgeon and staff wait for pathology findings.

Hospitality 14

Hospitality Revenue Insurance Operations 14

Harvard Business Review

JULY 24, 2017

Change management can be a test for any organization. Several studies by Towers Watson show that just 25% of change management initiatives are successful over the long term. Change management certainly tested us. Would our health insurance programs include their doctors and hospitals?

Manager 15

Manager Diversity Change Management Organizational Change 15

Harvard Business Review

NOVEMBER 1, 2013

The Affordable Care Act encourages the formation of accountable care organizations (ACOs) that can accept bundled payments for hospitalization and outpatient care. For that reason we advocate an alternative: the partnership model, which relies on shared leadership among hospitals, insurance plans, and medical groups.

Accounts 8

Accounts Hospitality Insurance Compensation 8

Harvard Business Review

OCTOBER 3, 2017

health system, change management is an essential skill for public and private leaders alike. For these leaders — and young people aspiring to careers as health care managers — one very practical question emerges: What are the critical skills for leading major change in our health system?

Hospitality 9

Hospitality Rollout Change Management Government 9

Harvard Business Review

DECEMBER 13, 2016

Patients achieve their goals of staying in their homes, high-quality medical care is provided, and costs are reduced by avoiding unnecessary hospital care. As of November 30, the Care in Place program has seen 213 patients and prevented 93 unnecessary ER visits and an estimated 41 subsequent hospitalizations.

Hospitality 13

Hospitality Insurance Engineering Operations 13

Harvard Business Review

OCTOBER 15, 2019

You can’t approach internal and external stakeholders the same way.

Hospitality 11

Hospitality Change Management Operations Manager 11

Harvard Business Review

MARCH 30, 2021

Six lessons from CHA Hollywood Presbyterian Medical Center.

Hospitality 10

Hospitality Change Management Operations Manager 10

Harvard Business Review

MARCH 19, 2018

To understand why we must pay a visit to the hospital. It only takes 10 minutes of direct observation of a nurse in a hospital to understand care-delivery processes are not standardized and are dependent on individuals, not systems. A lot of money has been spent on information technology in health care with little to show for it.

Hospitality 14

Hospitality Compliance Implementation Administration 14

Harvard Business Review

JULY 15, 2011

The operative word here is "different" — a new perspective or new lens to view an issue. For example, the health care industry has studied hotel and food companies for lessons in hospitality and food preparation. Having industry experts speak about trends in your industry is a good first step. But think further afield.

Hospitality 15

Hospitality Implementation Operations Manager 15

Harvard Business Review

MAY 17, 2013

We don''t often think about the way we usually operate at work, whether we''re performing an informal five-step process for evaluating a new proposal, or setting priorities for managing our time. So the organization started documenting standard operating procedures to capture employee know-how and wisdom.

Operations 10

Operations Compliance Hospitality Change Management 10

Harvard Business Review

FEBRUARY 10, 2014

If you’re like most of the managers I’ve met since 2006, you are probably knee-deep in the challenge of identifying excellence and spreading it to more people and places – and we can all keep learning from each other. Change management Customer service Informal leadership'

Scaling 14

Scaling Transportation Hospitality Change Management 14

Harvard Business Review

SEPTEMBER 25, 2011

For example, at a hospital I'm working with, the doctors and nurses for the most part don't care about reducing costs. But the cost-cutting scalpel is simplistic and can wound sound operations and valuable people. The most important move is inspiring every employee to think about how they do their work and how to improve it.

Banking 12

Banking Process Improvement Revenue Operations 12

Harvard Business Review

JUNE 3, 2016

Consequently, it is useful to think about investments in digital as essentially investments in change. It includes changes in how an organization interacts with its customers, citizens, or patients; in operational processes; in business models; in supply chain relationships; and in how employees use information to generate insight.

Digital Transformation 15

Digital Transformation Benefits Administration Implementation 15

Harvard Business Review

NOVEMBER 19, 2012

For example, Henry and Cantrell conducted a workshop to examine the need for process improvement at a major Houston-based hospital to avoid unnecessary downtime in the main operating rooms They use many advanced facilitation techniques, with the simple tools of cards, like index cards, and a "sticky wall" (actually sticky paper mounted on the wall).

Hospitality 8

Hospitality Implementation Human Resources Operations 8

Harvard Business Review

JUNE 16, 2017

Since most of Nemours’s patient revenue was from fee-for-service contracts, we designed this pilot program to integrate our population health expertise with our clinical operation, in an effort to better understand value-based care and reimbursement models and to further improve health outcomes in a population of children with asthma.

Hospitality 8

Hospitality Transportation Implementation Process Improvement 8

AIHR

AUGUST 22, 2024

An HR technology strategy is typically created and executed by HR leaders in collaboration with the HR department and IT professionals, resulting in an effective tech-enabled approach to managing the workforce. Plan for change management Implement change management strategies to help employees adapt to new technologies.

Compliance 52

Compliance Implementation User Experience Performance Management 52

Harvard Business Review

NOVEMBER 22, 2017

Generate high-quality imaging, laboratory, and operational data. Operationalize digital innovations while focusing on effective change management to ensure buy- in from clinical and non-clinical staff. .” Aggregate data with system-wide interoperability to enable transparency and knowledge sharing.

Digital Transformation 8

Digital Transformation Hospitality Change Management Operations 8

Harvard Business Review

NOVEMBER 11, 2013

The Mayo Quality Academy offers 30 courses, ranging from Lean and Six-Sigma to Human Factors and Change Management. From January 2010, when the quality review board became operational, to December 2012, 230 QIPs were reviewed and 168 (73%) of them were approved for Part IV MOC. Meaningful participation standards.

Hospitality 8

Hospitality Engineering Change Management Administration 8

Harvard Business Review

AUGUST 3, 2017

The second aspect of the system is to provide operational alerts. If, for example, a client had a child with a certain illness, the system could recommend the best local hospitals, schools, and financial strategies for dealing with the illness. Finally, the Morgan Stanley system includes content on life events.

Rollout 8

Rollout Hospitality Change Management Manager 8

Harvard Business Review

JANUARY 12, 2018

Companies are both operators and investors. Companies in every industry can benefit from making more data and algorithm-based decisions in areas of internal operations and finance. Shift to providing advice on business models, not just strategy and operations. Analytics are growing in every business function and industry.

Assets 8

Assets Marketing Operations Benefits 8

Walk Me

AUGUST 18, 2022

With every passing year, legal and financial risk management become obstacles ever-increasing in size and complexity for various health systems. And then your organization must compete for patients against larger neighboring hospitals, often with more significant financial resources. Operational Expenses. Capital Expenses.

Manager 52

Manager Hospitality Insurance Operations 52

AIHR

NOVEMBER 24, 2023

The tools must be accessible and operate effectively to generate the kind of interactions with employees that build a positive DEX. Meanwhile, the share of businesses operating in a hybrid environment has been 60%. Change management Multiple changes and shifts will accompany digital implementation.

Digital Transformation 105

Digital Transformation Workflows User Experience Implementation 105