Eric Jacobsen Blog

MARCH 12, 2024

Airbnb also provides examples of what it takes to “act to shape” or take strategic action to shift and alter the landscape around you while performing constant acting to learn!

Balance Sheet 116

Balance Sheet Employee Engagement Hospitality Marketing 116

Walk Me

JANUARY 29, 2024

Change is crucial for keeping pace with the industry, but it’s important not to impose it abruptly on employees and teams. Forced or unexpected changes often meet with resistance. Organizations can adopt change management models , like McKinsey’s 7-S framework, to navigate this transformation smoothly.

Organizational Change 52

Organizational Change Implementation Change Management Onboarding 52

AIHR

JUNE 7, 2024

Put into practice A hospitality business operates various casinos across sixteen locations. This is important, as retrospective change management has not proven effective, and many organizations have had to spend significant amounts of time preparing the organization before transitioning to this model.

Implementation 76

Implementation Administration Operations Accounts 76

Eric Jacobsen Blog

JULY 13, 2012

Spend some quality time with the new book, Rapid Realignment , and you'll learn how to ensure that your strategy, customers, processes and people work seamlessly together in the service of customers and that those four elements continually realign in the face of constant change. The authors, Dr. George H.

Hospitality 49

Hospitality Media Banking Manager 49

LSA Global

OCTOBER 12, 2022

There are many ways to develop new skills at work; they range from standard lectures to experiential action learning leadership development programs , from e-learning to hands-on change management simulations. What is Microlearning?

Benefits 36

Benefits Rollout Talent Development Hospitality 36

Harvard Business Review

MAY 7, 2018

Johnson General Hospital, a county-funded, safety net institution in economically disadvantaged northeast Houston, is the sole hospital to provide inpatient, obstetric, and emergency care for nearly 25% of the city’s land area. Johnson General Hospital worked hard to care for all of its patients. bubaone/Getty Images.

Hospitality 13

Hospitality Staffing Operations Implementation 13

Harvard Business Review

DECEMBER 31, 2015

When redesigning the new and expanded emergency room at the Mayo Clinic’s Saint Marys Hospital in Rochester, Minnesota, Mayo leaders didn’t just want to add more rooms and square feet. They saw it as an opportunity to completely transform the operation to improve care and the patient experience and to lower costs.

Hospitality 14

Hospitality Workflows Engineering Operations 14

Walk Me

FEBRUARY 21, 2024

In-situ simulation training is commonly used in healthcare settings, such as hospitals and emergency departments, but its principles can be applied across various industries where hands-on, contextual learning is crucial for effective skill development and application. appeared first on The Change Management Blog.

Implementation 52

Implementation Project Management Software Staffing 52

Walk Me

FEBRUARY 21, 2024

In-situ simulation training is commonly used in healthcare settings, such as hospitals and emergency departments, but its principles can be applied across various industries where hands-on, contextual learning is crucial for effective skill development and application. appeared first on The Change Management Blog.

Implementation 52

Implementation Project Management Software Staffing 52

Walk Me

MAY 2, 2023

Did you know that change management is one of the key components of servant leadership? Whatever field you’re in, think about servant leadership next time you decide how to manage a project. The post Real-life Servant Leadership Examples for 2023 appeared first on The Change Management Blog. Look no further.

Human Resources 52

Human Resources Project Management Change Management Organizational Development 52

Harvard Business Review

FEBRUARY 22, 2011

Everyone" includes primary care doctors, medical specialists, nurses, hospital administrators, health insurance providers, nutritionists, pharmaceutical companies, medical technology manufacturers, fitness gurus, paraprofessionals, public health commissioners, and charities dedicated to a disease. It's a classic change management problem.

Hospitality 16

Hospitality Administration Insurance Scaling 16

Harvard Business Review

JUNE 15, 2017

A decade after implementation, the EHR allows our physicians to treat patients in offices, hospitals, and emergency departments more rapidly than in the past. Implementation of an EHR needs to be thought of like any capital program: You invest heavily at the front and achieve the return on investment over time.

Implementation 13

Implementation Hospitality Workflows Onboarding 13

Harvard Business Review

OCTOBER 30, 2018

Most modern health care improvements seem to involve expensive technology and an uncomfortable amount of change management. But clinical and nonclinical staff at the Rotterdam Eye Hospital have improved patient care and raised staff morale at a very modest cost: 10 minutes a day and a special deck of cards. That’s it.

Hospitality 8

Hospitality Transportation Scaling Change Management 8

AIHR

NOVEMBER 25, 2021

So that’s an area where HR needs to say: we can make these internal investments that will enable the broader change management that needs to happen for digital transformation across the company. And areas like hospitality in areas like services, where there may be a fluctuating demand for talent.

Digital Transformation 52

Digital Transformation Sales Sales Marketing 52

Harvard Business Review

NOVEMBER 15, 2018

hospitals and health systems experienced an average 39% reduction in their operating margins from 2015 to 2017. They also do not represent sustainable, long-term change. Here are some examples of what will be required to change the operating culture: Contract rationalization. Eliminating layers of management.

Hospitality 14

Hospitality Manager Nonprofit Staffing 14

Harvard Business Review

JUNE 24, 2015

She was able to build on the analytics and change management insights she had brought to clients to help strengthen her own organization from the C-suite. Most 21 st century managers will find themselves on a similar plateau somewhere along their career.

Hospitality 15

Hospitality Nonprofit Human Resources Education 15

Harvard Business Review

OCTOBER 27, 2014

At the inaugural meeting of a change transformation effort under way at a hospital in San Jose, California, nurse Michelle delaCalle faced a room full of people who were discouraged by the organization’s earlier attempts at change. Change efforts often crumble into excruciatingly dull meetings and PowerPoint presentations.

Manager 16

Manager Hospitality Compensation Sales 16

Harvard Business Review

FEBRUARY 13, 2019

hospitals. A study of two U.S.

Hospitality 15

Hospitality Change Management Manager 15

Harvard Business Review

OCTOBER 15, 2019

You can’t approach internal and external stakeholders the same way.

Hospitality 11

Hospitality Change Management Operations Manager 11

Harvard Business Review

MARCH 30, 2021

Six lessons from CHA Hollywood Presbyterian Medical Center.

Hospitality 10

Hospitality Change Management Operations Manager 10

Harvard Business Review

APRIL 10, 2015

We run a hospital, several health clinics, and a community health worker network within the existing government infrastructure. The most dramatic example of this is cesarean sections, which encompass 60% of all deliveries in some of Nepal’s urban hospitals (compared with the 5-20% rate one would normally anticipate).

Hospitality 14

Hospitality Project Management ROI Human Resources 14

Harvard Business Review

OCTOBER 18, 2012

The Lean Enterprise Institute and Healthcare Value Network (a joint venture of over 50 hospitals organized by Thedacare and the Lean Enterprise Institute) provide extensive practical advice, tools, and techniques on their websites and hold webinars where improvement ideas and stories are shared without travel.

Operations 15

Operations Process Improvement Hospitality Travel 15

Harvard Business Review

SEPTEMBER 29, 2014

In Cleveland, our work was focused on leveraging the hiring power of universities and hospitals to create economic opportunity for neighboring residents. Change management Collaboration Government'

Scaling 13

Scaling Nonprofit Hospitality Government 13

Harvard Business Review

OCTOBER 3, 2017

health system, change management is an essential skill for public and private leaders alike. For these leaders — and young people aspiring to careers as health care managers — one very practical question emerges: What are the critical skills for leading major change in our health system?

Hospitality 8

Hospitality Rollout Change Management Government 8

Harvard Business Review

MARCH 19, 2018

To understand why we must pay a visit to the hospital. It only takes 10 minutes of direct observation of a nurse in a hospital to understand care-delivery processes are not standardized and are dependent on individuals, not systems. A lot of money has been spent on information technology in health care with little to show for it.

Hospitality 14

Hospitality Compliance Implementation Administration 14

Harvard Business Review

NOVEMBER 16, 2011

He showed them how HR could weave relationship-based care and continuous improvement into the fabric of this community hospital in central New York, for example by hiring and promoting the right people. He offered to have HR involved to address the people aspects.

Human Resources 17

Human Resources Operations Hospitality Process Improvement 17

Harvard Business Review

DECEMBER 3, 2015

So how are today’s health care leaders implementing outcomes measurement in their hospitals and clinics? Facing mounting pressure from local government, Dr. Barbro Fridén, CEO of Sahlgrenska University Hospital in Gothenburg, committed to a value strategy to transform the academic medical center. Find the believers.

Hospitality 14

Hospitality Workflows Government Implementation 14

Harvard Business Review

DECEMBER 2, 2015

A collaboration of the editors of Harvard Business Review and NEJM Group, exploring how pioneering providers are making change happen. The Hospital for Special Surgery (HSS) established its Value Management Office in 2014 to institutionalize continuous value improvement and provide greater coordination and resource focus for its value agenda.

Manager 15

Manager Hospitality Insurance Operations 15

Harvard Business Review

JULY 24, 2017

Change management can be a test for any organization. Several studies by Towers Watson show that just 25% of change management initiatives are successful over the long term. Change management certainly tested us. Would our health insurance programs include their doctors and hospitals?

Manager 14

Manager Diversity Change Management Organizational Change 14

Harvard Business Review

OCTOBER 8, 2015

Such microscopic analysis of frozen-tissue samples can take 24 hours or more at some hospitals, but Mayo achieves it in, say, 20 minutes while the surgery is in process. Infant outcomes improved, hospital stays shortened with no increase in readmissions, and overall costs declined.

Hospitality 14

Hospitality Revenue Insurance Operations 14

Harvard Business Review

NOVEMBER 1, 2013

The Affordable Care Act encourages the formation of accountable care organizations (ACOs) that can accept bundled payments for hospitalization and outpatient care. For that reason we advocate an alternative: the partnership model, which relies on shared leadership among hospitals, insurance plans, and medical groups.

Accounts 8

Accounts Hospitality Insurance Compensation 8

Harvard Business Review

DECEMBER 13, 2016

Patients achieve their goals of staying in their homes, high-quality medical care is provided, and costs are reduced by avoiding unnecessary hospital care. As of November 30, the Care in Place program has seen 213 patients and prevented 93 unnecessary ER visits and an estimated 41 subsequent hospitalizations.

Hospitality 13

Hospitality Insurance Engineering Operations 13

Harvard Business Review

FEBRUARY 6, 2015

One participant, the CEO of a staffing organization for hospital emergency departments, is looking beyond emergency care. Disruptive innovation Leadership Change management Healthcare' admissions, which would threaten his existing business model.

Manager 14

Manager Staffing Hospitality Operations 14

Harvard Business Review

NOVEMBER 23, 2016

In 2011, when I came to Centura Health in Colorado as President of its largest operating group (Mountains and North Denver Operating Group or MNDOG) and CEO of its flagship health organization, Saint Anthony Hospital, I saw a clear mandate for change. To dig into the details, I engaged in a hospital tradition and began rounding.

Onboarding 14

Onboarding Hospitality Administration Staffing 14

Harvard Business Review

FEBRUARY 10, 2014

If you’re like most of the managers I’ve met since 2006, you are probably knee-deep in the challenge of identifying excellence and spreading it to more people and places – and we can all keep learning from each other. Change management Customer service Informal leadership'

Scaling 14

Scaling Transportation Hospitality Change Management 14

Harvard Business Review

OCTOBER 6, 2017

hospitals and health care groups have experimented over the past decade with new management structures and alternative payment models to provide quality health care at lower cost. Indeed, many feel overruled, with mandate after mandate from hospitals and management-led health organizations being done to them, not with them.

Hospitality 8

Hospitality Rollout Implementation Change Management 8

Harvard Business Review

JULY 15, 2011

For example, the health care industry has studied hotel and food companies for lessons in hospitality and food preparation. These steps can help leaders adopt a new perspective, but they will not obfuscate the fact that the leader is responsible for initiating change. But think further afield.

Hospitality 15

Hospitality Implementation Operations Manager 15