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How Support Teams Can Improve Customer Retention

Help Scout Leadership

For a subscription business, this is a clear and simple metric. For other types of businesses without regular billing cycles, retention might be measured in other ways. To discover why customers are leaving, start by talking to the following folks: Your customer success team or account managers, if you have them.

Retention 294
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Game Theory in HR: Applications and 3 Case Study Examples

AIHR

As an HR community, we’re obsessed with metrics. We depend on metrics to meet HR regulatory standards and monitor the process variation month-on-month. But do metrics displayed on our dashboards give us a robust roadmap for how to improve them? Contents How has HR traditionally mitigated metrics constraints?

Workflows 122
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6 Challenges to Business Process Optimization

Walk Me

An optimization program, after all, will do no good if executives are not willing to support proposed business changes that result from that program. On the one hand, this means that executives need to be willing to provide support, and it also means that those managing the optimization program need to be granted the proper authority.

Metrics 52
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How to Maintain Trust with an Employee Productivity Tracker

Walk Me

Monitoring employee performance is an excellent way to track and manage productivity levels, especially in the remote workplace. Managers, after all, cannot directly oversee employees’ activities. Monitoring software, such as software analytics applications, track productivity-related metrics such as output, quotas, and time.

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IT strategic plan (beginner’s guide)

Walk Me

The document details what should be done to accomplish an organization’s IT strategy, by whom, when, the deliverables, risks, and performance metrics. An IT strategy is a directional touchstone that shows how IT will help achieve business goals, the target architecture , financial management, and performance metrics.

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How to Work Confidently with Numbers People

Harvard Business Review

In the era of Big Data, analytics are becoming a competitive necessity for many managers. For some managers, this is intimidating. Besides, hiding is bad for your business and your career, says Joe Knight, a partner and senior consultant at the Business Literacy Institute, and the coauthor of Financial Intelligence.

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Three Cases of Better Corporate Philanthropy

Harvard Business Review

As Nike's Senior Portfolio Manager Adam Day says, "The global development sector had overlooked the enormous potential of investing in adolescent girls to reduce global poverty. Nearly 70% percent of graduates have shown revenue growth and 50% have created jobs.

Scaling 15